Sales Support Representative at Rockwell Automation

Job Description

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers – amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility – our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Rockwell Automation South Africa is seeking the services of a sales support representative. The incumbent will be responsible for improving the efficiency of the Sales Team through delivering support functions

Responsibilities:

• Provide pricing & quotation support to the Sales team (including liaison with customer and RA teams where required) for standard products (including software).
• Provide CRM data quality support and maintenance to the Sales team.
• Provide first level support to the Sales team with internal RA processes and tools
• Assist the Sales team with customer queries, including signposting to the correct department
• Assist in reducing the administrative burden on Sales team.
• Assist in providing a great experience for customers.
• Good experience and understanding of Rockwell products, processes and tools.
• Keeps skills and knowledge in all areas (organizational, technical, and commercial) up to date
• Takes initiative in response to changing circumstances within the organization or markets

Experience required for Support Level:

• Prior experience in customer support with a technology-based organization is a must
• Capability to work remotely and on the telephone
• PC knowledge: MS Office Suite especially Outlook, Excel, and PowerPoint
• Daily use of CRM packages
• Relevant degree or diploma