Senior Administrative Officer (5 Posts) at City of Tshwane

Appointment requirements

• Grade 12
• At least two years’ relevant working experience in human settlements beneficiary administration and conveyancing
• Supervisory experience will be an added advantage
• A valid Code B driving licence
• Computer literacy

 Personal attributes and/or competencies

• Ability to work under pressure; good written and verbal communication skills; ability treat residents with courtesy and respect; service excellence skills; good telephone etiquette; understanding of human settlements and local government; excellent administrative skills

 Primary functions

• Manage and implement the National Housing Needs Register (NHNR), title deeds and conveyancing in the region working together with the team
• Supervise and administer the beneficiary administration, title deeds and conveyancing process, including the housing subsidy applications process and the filing and safekeeping of all documents
• Conduct inspections in loco and verification regarding housing projects when required
• Collate statistics and information for reports through inspections in loco and interaction with administrative officers
• Ensure that all reports are submitted timeously
• Supervise the work of administrative officers and subordinates
• Handle public and general office walk-in enquiries and complaints together with administrative officers and ensure that deadlines are met
• Compile the agenda and minutes of meetings and write reports through consultation with the manager
• Provide responses to internal and external correspondence within the specified timelines as and when required
• Implement and ensure compliance with relevant policies, administrative systems and procedures
• Manage and supervise all logistical and administrative matters
• Supervise the opening of house files and municipal services accounts for beneficiaries and consumers
• Perform other administrative duties and assist other regions or offices as and when instructed by superiors
• Supervise the allocation process
• Ensure that all forms are correctly completed and supporting documentation is submitted
• Work with the provincial government and the Joint Allocations Committee as required
• Ensure that approved beneficiaries are informed accordingly of their approvals
• Ensure that deceased beneficiaries are provided with a referral letter to the Master of the High Court
• Inform all beneficiaries who were not approved of the reasons for their non-approval
• Ensure that all policy and administration systems are adhered to
• Ensure that regular meetings are held with the team and attend meetings as and when required
• Implement consumer education programmes in the region as and when required