Senior Billing and Collections Clerk at Faircape Group

Duties and Responsibilities:

• In this role, you will oversee high-volume accounts daily and take responsibility for ensuring smooth and timely collections, invoice processing, and debtor management.

You’ll handle:

• Timely issuance of invoices to ensure prompt payment processing.
• Efficient management of payment receipts and reconciliations.
• Proactive follow-up on overdue accounts to ensure timely collections.
• Establishing and maintaining customer accounts accurately.
• Resolving outstanding balances through effective communication and negotiation.
• Updating and maintaining customer records to ensure accuracy and completeness.
• Addressing customer complaints related to invoices or payment issues promptly and professionally.
• Working closely with clients to arrange and negotiate financial settlements to secure payments
• Processing corrections to invoices or accounts as needed.
• Sending reminders and notifications for overdue payments.
• Drafting and sending letters for non-payment or late payment issues.
• Handling bad debt situations, including initiating handovers for collections

Skills & Attributes:

• High Volume Account Experience: You must have proven experience in managing high-volume accounts with accuracy and attention to detail.
• Proven Experience: Solid background in debtors, invoicing, and accounts receivable processes.
• Technical Proficiency: Experience with Xero is a plus, along with strong spreadsheet and reconciliation skills.
• Problem-Solving: Ability to manage complex account reconciliations and solve issues quickly and efficiently.
• Attention to Detail: Ensuring accuracy in all aspects of the role, especially when dealing with high volumes of transactions.
• Computer Literate (experience in Google Drive, Sheets and Docs preferable)

Specific Requirements:

• Clear Health, Credit, and Criminal Record.
• Solid Written References that demonstrate your expertise and work ethic.