The Faircape Group is an independent development and property management company with more than 30 years of success in the industry. We incorporate free standing homes, sectional title units, as well as mixed use residential and commercial buildings. The recent acquisition in joining the retirement sector has seen the Group grow beyond expectation. We are a ...
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We are looking for a Senior Front of House Manager that will work across 3 villages (Onrus Manor, Bridgewater Manor and Heritage Manor) to lead the front of house teams.
The successful incumbent will be overseeing the food front of house managers in these villages as well as their subordinates, ensuring that training is done, best practice is followed and ensuring that food service meets the highest quality standards.
Duties include but are not limited to the following:
Monitor, manage and review the service in the front of house at all 3 villages
Ensure the Food Service Manager coordinates their staff to ensure the delivery of exceptional front of house services.
Implement operational working procedures, to support the delivery of service excellence
Strong analysis of service delivery and identify continuous improvements
Resolve any complaints in service delivery with Food Service Manager
Relieve Food Services Manager when they are on leave
Ensure Meal and Refreshment service is as per procedure
Ensure that Food Service Managers and their subordinates set up for meal time service
Ensure that the Food Service Managers perform their daily checks, set up of the clubhouse and that they host events as per procedure
Staff Management
Conduct probation evaluations and performance evaluations of direct reports
Create and manage staff rosters of direct reports
Ensure staff training and development plans are managed, implemented, and administered.
Monitor and ensure staffing levels are correct
Qualifications:
Tertiary Qualification in hospitality advantageous
Requirements and Experience:
Proven experience in hospitality of at least 3 years
Excellent knowledge of serving etiquette
Basic wine knowledge
Experiences with management at multiple sites advantageous
Experience in training & skill development
Skills and Knowledge:
Skilled in managing multiple sites of catering and food services
Computer proficiency
Excellent leadership and decision-making skills
Excellent organisational and time management skill
Has a strong ability and willingness to train, mentor, manage and continually improve the kitchen team
Comprehensive knowledge of current leading culinary trends
Attributes:
Works with passion, pride and ambition.
Highly motivated, energetic
Able to work as part of a team
Ability to implement and manage procedures
Excellent physical condition and stamina
Ability to support and motivate the service team
Ability to Multitask
Specific Requirements:
Clear health record
Clear criminal record
Clear credit record
Contactable references
Valid driver’s license
Own reliable transportation with the ability to travel and relieve when needed
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