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  • Posted: Jun 14, 2021
    Deadline: Not specified
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  • Over the years, WNS Global Services SA (Pty) Ltd has built a reputation as an industry leader, partnering with globally leading companies to deliver best-in-class BPO services within their respective fields of operations. We have won numerous industry awards by delivering world-class Business Process Outsourcing (BPO) services to major local and internationa...
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    Senior Group Manager

    Job Description

    • The main purpose of this position as part of the senior management is to lead a team with specialist function. You are customer & client facing & strive to deliver excellent customer experience. You are accountable for designing, implementing & tracking a portfolio of improvement projects for your functional area.

    Key Responsibilities

    •          Lead a team of operational leaders
    •          Deliver contractual and commercial performance through cost and profitability management
    •          Create a high-performing, highly-engaged team through modeling desired WNS leadership behaviours, effective coaching, performance management and recognition
    •          Build excellent relationships both internally and externally at all levels
    •          Ensure compliance to all relevant process and regulatory standards
    •          Control and minimise costs
    •          Drive continuous improvement and create value by delivering excellent customer experience

    Knowledge, Skills and Attributes:

    •          Leadership
    •          Change management
    •          Effective coaching skills
    •          Commercial acumen
    •          Planning and organizational skills
    •          MS Office at an advanced level

    Qualifications

    •          Grade 12/Matric
    •          Proven track record of 5 years’ experience as senior operations manager
    •          Experience in a contact center/BPO environment
    •          Insurance industry experience essential

    Method of Application

    Interested and qualified? Go to WNS Global Services on jobs.smartrecruiters.com to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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