Senior People And Culture Officer - Operations (Hybrid) at Think South Africa

Duties and Responsibilities include but not limited to:

• Develop job descriptions and specifications in collaboration with department heads. 
• Advertise job openings through appropriate channels, including online platforms and local networks in collaboration with the Talent Acquisition team. 
• Effectively screen and shortlist on various positions. 
• Conduct interviews and assessments, ensuring a fair and thorough selection process. 
• Coordinate reference checks and background verifications for selected candidates. 
• Prepare employment contracts and onboarding paperwork.  
• Oversee the orientation and onboarding process for new hires, ensuring smooth integration into the organisation. 
• Ensuring timeous feedback is given to all applicants.  
• Ensuring Management is supported with regards to the induction process as well as with regards to the probation review process.
• Act as a point of contact for employee concerns, grievances, and inquiries. 
• Facilitate effective communication between management and employees. 
• Mediate conflicts and conduct investigations into workplace issues as needed. 
• Organise and execute employee engagement initiatives, such as team-building activities, workshops, and recognition programs. 
• Collaborate with department heads to address employee development needs and career progression opportunities. 
• Monitor employee satisfaction and morale, proposing strategies for improvement. 
• Stay up-to-date with South African labour laws and regulations, ensuring the organisation's compliance. 
• Review and update HR (People and Culture) policies, procedures, and the employee handbook as needed. 
• Ensure proper record-keeping of employee documents and files in accordance with legal requirements. 
• Manage health and safety policies and protocols, ensuring a safe working environment. 
• Assist with the administration of employee benefits. 
• Responsible for IOD process and compliance. 
• Identify training needs within the organisation and design relevant training programs in conjunction with the Training and development team. 
• Coordinate and facilitate training sessions on topics such as HR (People and Culture) policies, diversity and inclusion, Sexual Harassment and professional development. 
• Encourage continuous learning and skill enhancement among employees. 
• Evaluate the effectiveness of training programs and make adjustments as necessary. 
• Management and monitoring of the Performance review process and reporting thereof.
• Receive, investigate, and resolve employee grievances in a fair and timely manner. 
• Ensure that grievances are addressed in line with company policies and legal requirements. 
• Ensure fairness and consistency is applied with regards to disciplinary action.  
• Drafting of warnings, suspensions, hearing notices, dismissal documentation etc. as applicable following appropriate investigations and processes.  
• Representation at CCMA if required.  
• Daily management of the People and Culture Department in terms of operations and meeting of deadlines. 
• Reporting of Operations as well as relevant escalations to the People and Culture Manager
• Ensure comprehensive and detailed exit interviews are conducted within 48 hours of termination notification being received.  
• Ensure accurate reporting on exit information.  
• Notification of termination to relevant stake holders.

Requirements:

• Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field.
• a Post Graduate Degree in a related field will be an advantage. 
• Minimum of 5 years of progressive experience in human resources, with at least 2 years in a supervisory or managerial role. 
• In-depth knowledge of South African labour laws, regulations, and employment practices. 
• Strong experience in recruitment, employee relations, performance management, and compliance. 
• Exceptional interpersonal and communication skills, with the ability to interact effectively at all levels of the organisation. 
• Proven track record of successfully leading HR initiatives and projects. 
• Excellent problem-solving and conflict resolution abilities. 
• Proficiency in HRIS systems and Microsoft Office Suite. 
• Experience in an NGO environment is an advantage.  
• Outstanding analytical, organisational, and problem-solving abilities. 
• Excellent communication skills and a passion for people. 

Exciting benefits await you:

• Being a part of and living our values, which include Care for people and outcomes, Making a Difference and Kicking the Paradigm – creating an environment where every team member thrives, every idea is celebrated, and every achievement is a testament to our collective commitment.
• Enjoy a 37-hour work week, allowing you more time for personal pursuits, hobbies, and spending quality moments with loved ones.
• Embrace financial security with a competitive salary package that recognises and values your skills and contributions with room for growth within our ever-expanding organisation.
• Experience peace of mind knowing you're covered with life, disability, and funeral insurance, ensuring you and your family's future is safeguarded.
• Employee Assistance Program (EAP) which gives you access to an array of support services such as legal, debt and counselling services, ensuring that expert guidance is just a call away.
• We will contribute towards your medical aid as your health is a priority.