Service Advisor- Pietermaritzburg at Hyundai Automotive South Africa

Job Description

• As a Service Advisor, you will play a vital role in our customer service team, ensuring exceptional support and guidance for clients regarding their service and maintenance needs.
• This position focuses on front-line customer interaction, where you will enhance customer satisfaction and drive loyalty through effective communication and problem-solving.

Key Responsibilities

• Provide outstanding customer service by addressing inquiries and concerns promptly and professionally.
• Assess client needs and recommend service plans or products accordingly.
• Schedule and coordinate service appointments while ensuring optimal use of resources.
• Maintain detailed and accurate service records, including customer interactions and service recommendations.
• Communicate with technicians to ensure thorough understanding of service requirements.
• Follow up with clients post-service to assess satisfaction and encourage repeat business.
• Collaborate with sales and service teams to promote additional products and services that enhance customer experience.
• Stay informed about product knowledge and industry trends to effectively advise customers.

Requirements

• Proven track record in a customer service role, preferably within the automotive or retail sector.
• Strong communication and interpersonal skills to effectively interact with customers and team members.
• Excellent organizational abilities to manage multiple tasks and appointments effectively.
• Demonstrable experience in problem-solving and conflict resolution.
• Proficient in using computer systems and software to manage customer records and service schedules.

Preferred Qualifications

• Experience in a Service Advisor or similar customer-facing role within the automotive industry.
• Relevant certifications in customer service or automotive service management.
• Familiarity with dealership operations and service processes is advantageous.
• Bilingualism is considered a plus, enhancing communication with a broader customer base.

 Closing Date 18 May 2026