Services & Maintenance Technical Coordinator - Commercial at Fidelity Services Group

Overall purpose of the job:

Engage with the client, technicians on all Commercial Security Product queries. and arrange an appointment for the technician.

Duties & Responsibilities:

• Incumbent has to collect quotes for allocated areas
• Check that quotes are on Pulse
• Assign quotes to a technician
• Prioritize call to optimize travelling times for technicians
• Schedule jobs efficiently according to capacity and geographic location (Servicing and Installations)
• Contact clients to schedule appointments and confirm bookings (including telephone technical bookings and control room bookings sheet)
• Assist sales in booking Technicians
• Voiding of aged jobs and giving pipeline figures of installations
• Assisting in sending job cards
• Scheduling installations
• Ensure that all documents are received from OTC are handed to FLM for allocation to technicians
• Resolve all queries related to scheduling immediately and escalate complications
• EHS assistance
• Technical assistance to clients
• Follow up on all jobs
• Ensure Dept. runs efficiently by assisting to relieve in the absence of a team member
• Order, issue and control stock / stock warehouse responsibilities - assist with stock take
• Assist with technical invoicing
• Distribution of service and install stock to techs
• Any Adhoc task requested by Management
• Raising supplier PO’s
• Receipting Supplier Invoices
• Stock transfers from Techs to Job

Minimum qualifications and experience:

• Analytic ability
• Knowledge of technical issues to do with alarms, CCTV and access control.
• Ability to read a signal report and form an opinion about the error.
• Computer literate.  

Skills and Attributes:

• Planning skills.
• Attention to detail
• Ability to work on their own.
• Ability to make a decision.
• Time Management
• Excellent communication skills (verbal and written)