Soft Services Manager at Servest SA

Closing Date: 2020/05/31
Reference Number: SER200514-7

Job Context    
Servest Integrated has a vacancy for a facilities mananger reporting directly to the regional manager in Pretoria. The candidate must have experience and must have dealt with costumers on an executive level.
Minimum Requirements    

• Grade 12, NQF level 4 Equivalent.
• Relevant Tertiary qualification
• Preference will be given to candidates who have hospital experience.
• 5 years experience in managing large teams of 30 people and more
• Must be a South African Citizen
• Good understanding of company products and service offerings in a facilities management environment
• At least five years experience in dealing with customers face to face. Ability to deal with customers at executive level.
• Own vehicle and valid driver’s licence.

Duties & Responsibilities    

• Contract management is key to this role, annual escalations, renewals etc.
• Review all hard and soft Facilities Management SLA’s entered into with service providers (Internal & External)
• Implementation strategies (Internal & External) for delivery of PPM and reactive maintenance services
• Provide and implement recommendations to improve existing organization structures and internal communication and service delivery
• Develop effective, customer focused and pro-active relationships at all levels in the customer chain and within the Servest Family
• Review and ensure compliance of Occupational Health & Safety Act and statutory requirements
• Internal and external reporting, report production and attendance at relevant meetings, workshops and review sessions
• Ensure Quality Systems are implemented and monitored on an on-going basis for both technical and soft Facilities Management services
• Financial Management and Reporting Compliance
• Emergency and disaster preparedness, ensuring that all staff are provided with the necessary mentoring and training
• Monitoring contract finance performance (profitability), debtor days, contract scope management and contract upselling
• Excellent interpersonal skills, effective in handling and interacting with clients, staff, colleagues and suppliers
• Customer satisfaction, retention, resolving customer queries within prescribed time limits