Specialist: Enterprise Content Management at Liquid Telecom South Africa

Specialist: Enterprise Content Management 

• To collate, organise and manage all intellectual property (IP) into an effective, controlled system.
• To formulate and implement the Group’s Enterprise Content Management (ECM) policy, framework, systems, and standards. This includes all aspects of Knowledge Management (KM) and Document Management (DM) to prevailing legislation, regulations, and best practices across the Group.

Duties and responsibilites include (not limited to):

Enterprise Content Management

• Formulate an appropriate Content Management (ECM) strategy, policy, systems, tools and implementation plan and operating schedule. ECM is the over-arching function that contains KM and DM, with their own strategies and policies to capture, protect and appropriately distribute Intellectual Property.
• Formulate, implement and manage Enterprise Content Management processes.
• Develop ECM Leadership Learning & Development framework and content.
• Review and assess ECM adoption and quality.
• Evaluate and ensure adherence to global best practices and benchmarks for Enterprise Content Management and all its components. (KM & DM)

Document Management

• Formulate an appropriate Document Management (DM) strategy, policy and implementation plan and operating schedule.
• Align, manage, and maintain DM partner and supplier contracts.
• Supervise procedural and legitimate document destruction as per policy.
• Maintain the DMS Portal, databases, systems and backup.
• Develop DM Leadership Learning & Development framework and content.
• Assess and ensure adherence to document management standards.

Knowledge Management

• Formulate an appropriate Knowledge Management (KM) strategy, policy and implementation plan and operating schedule.
• Formulate, implement and manage Knowledge Management processes.
• Align, manage and maintain KM partner and supplier contracts.
• Maintain the KM Portal, databases, systems and backup.
• Develop KM Leadership Learning & Development framework and content.
• Assess and ensure adherence to knowledge management standards.

Minimum Requirements

Qualifications

• Bachelor's Degree in Sciences or Business

Job Related Experience Required

• 5-8 years' ECM including Physical and Electronic document management experience required.
• Digital Knowledge and Document Management systems and tools
• Familiarity with Enterprise Content Management policies, frameworks and platforms
• 4+ years professional experience.
• Sound business acumen, excellent writing and communication skills.
• Ability to Plan and Organise and create a learning environment.
• Strong project management experience; experience with Microsoft Access and Visio; text analytics; programming macros and coding in Microsoft Excel; and working with and researching external benchmarks.