Specialist Support Engineer at Absa Group Limited (Absa)

Job Summary

The SWIFT team within CIB Payments is looking for a Specialist Support Engineer to work as part of an integrated (run & build) tribe in lower complexity environments to provide enterprise wide application support across multiple stakeholder groups by maintaining & optimizing enterprise-grade applications (tech products & services).

Job Description

Experience required:

• Min 3 - 5 years’ technology experience.

• Min 3 - 5 years’ Application Support, Management and Diagnostics Experience.

• Experience & understanding of Disaster Recovery, & business continuity management

• Excellent understanding of Linux.

• Excellent communication, analytical skills and decision making ability in collaborative environments

• Understanding of specific coding / scripting languages e.g. SQL, Oracle DB.

• Excellent debugging and problem-solving skills.

• Understanding of Cloud platforms e.g.  AWS.

• Knowledge in networking basic troubleshooting.

• Proven track record of successful troubleshooting, ability to understand, break down a problem and solve.

• Understand databases and be able to run queries on databases and extract data

• Ability to navigate around OS Linux and Windows.

• Experience with application servers (know their way around servers, logs, monitoring)

• Well informed in JBOSS and ability to navigate.  

• Experience and ability to transfer protocols, MQ and MFT – good understanding.

• Ability to work independently (especially in the new way of work)

Key accountabilities:

• Ensure that incidents are logged correctly, and closed timeously.

• Clearly communicate the status of incidents and problem tickets to all stakeholders.

• Devising possible solutions to anticipated problems.

• Working as part of a team, clearly communicate ideas to teammates, analyst, architects and management.

• Support the Delivery Managers by ensuring that the problem records are updated appropriately – regular or within the dates specified on the last update. 

• Ensure that all change compliances are met, and deployment plans are attached to all plans.

• Monitoring of tools to detect problems early.

• Problem-Solving: reacting to problems and correcting the problem as necessary.

• Ensure that the latest patches are applied to the application servers.

• Full responsibility for production stability and the change impact to production.

• Ensure satisfaction with changes, that it complies with governance and that the impact of changes to production is understood before approval for implementation.

Experience on SWIFT application will be an added advantage.

• Industry, organisational and business awareness knowledge and skill.

• Implement the SWIFT customer security framework in accordance with governance and compliance standards.

Education

Bachelor's Degree: Information Technology

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised