Support: Document Management – REF: JW392EX/2024 at Johannesburg Water

KEY RESPONSIBILITIES:

•  Assist the IT Business Support team with desktop configuration and information for the correct and proper installation of the DMS and scanning software applications.
• Ensure assigned calls are resolved within the defined Service Level Agreement. Provide clear and descriptive answers to user logged problems or queries in the IT Helpdesk Management System. Provide JW users with support in the interoperability of the scanner(s), the DMS and Input Accel client (desktop) applications and software (e.g. Windows drivers). Monitor system log files and performs cleanups as per the DMS Administrators Guide. Assist the DMS Specialist in performing Capacity Management on the DMS landscape, i.e. CPU thresholds, hard disk capacity and space availability, memory utilization, network connectivity and quarterly checks. Assist the DMS Specialist with the download and implementation of patches for the DMS landscape and ancillary systems.
• Ensure the DMS system user account and security management adheres to the IT Information Security policy. Assist the IT Infrastructure team with the integration of the DMS system with Microsoft’s Active Directory. Assist the DMS Specialist in developing a DMS training programme in Johannesburg Water. Keep abreast of the latest technological advances and best practices in the DMS landscape. Adhere to IT’s Information Security policy and ensure DMS security meets the policies minimum requirements.

JOB REQUIREMENTS

Essential qualifications and experience:

• National Diploma in Information Technology (NQF6), certification in a Document Management System
• Minimum 3 years’ experience supporting a business environment (300+ users) in Document and Information Management systems