System Supervisor at Cashbuild

About the Job

Description

• To manage and supervise all relevant Point of Sale (POS) transactions ensuring total Customer satisfaction. Handle all Cash Office and banking processes and related Point of Sale (POS) Administrative functions.

Requirements

• Grade 12 plus 5 (five) year related experience or minimum of 10 (ten) years work related experience
• Ability to communicate in English and the dominant language spoken in the geographical area where the position is available
• Above average numeric skills
• Proven ability to provide exceptional Customer service
• Proven ability to work under pressure
• Must be computer literate
• Previous Cashier experience

Customer Service

• Ensure that all speed point transactions, i.e. credit and debit card transactions are done effectively and efficiently.
• Be willing to assist Customers with their needs through clear and effective communication
• Assist the Customers with requests, queries and complaints and resolve or escalate to management
• Offer fast, friendly and efficient service to all Customers
• Control and ensure the availability of stationary and consumables, within the Store

Cash Handling and Banking

• Controlling of Store floats (Petty Cash, Till Floats, Change Floats)
• Change ordering and dispensing
• Balancing and recording of Petty Cash expenses and vouchers in the Petty Cash Ledger
• Processing Back Office transactions and Cashing up of Cashiers and the Back Office Till (e.g. Bulk Deposits, Special Deposits, Charge Cards, Loyalty Cards, and Returns etc.)
• Ensure that all returns are valid and done correctly
• Cash Clearance to be actioned and queries to be resolved
• Ensure pick-ups are done timely
• Carry out End of Day sessions on all Point of Sale (POS) terminals
• Daily Cash Up of all Point of Sale (POS) terminals including the Back Office terminal
• Ensure 2nd (second) Cashbuild designated Employee to be present with CIT money collection
• Ensure daily takings are collected by the Cash in Transit (CIT) Company.

Ready for Business

• Ensure Ready for Business processes implemented
• Ensure the Cashiers maintain their area of responsibility
• Ensure the Cash Office is neat and tidy at all times
• Only Cash Office related documentation within the Cash Office and that all documentation is filed neatly and that all filing is up to date

People Management

• Ensure that all Cashiers are present and available in their area of responsibility in order to assist Customers and perform all other responsibilities.
• Ensure Cashiers have a trained backup available
• Ensure Cashiers execute their daily duties. (Ready for Business and Beyond my Control checklists).
• Ensure scheduling of subordinates is done on time
• Take responsibility of Product Knowledge training to Cashiers as per Store Manager agreement
• Scheduling and supervising of all Point of Sale (POS) Employees. (Leave, Time Off, Day off etc.)
• Monitor and evaluate performance of subordinates
• Ensure all cashiers comply with the company dress code

Safety (OHSA) Requirements

• Ensure that safety standards are adhered to.

Security Awareness

• Be aware of any suspicious people and / or activities. In the Store and outside.
• Password security
• Ensure that the Cash Office is secured
• Ensure that the Cash Office door is always locked when Pick-Ups, Cash-Ups, and Cash in Transit (CIT) collections are done
• Ensure till Pick ups are done within the set parameters
• No unauthorised persons allowed in the Cash Office
• Safe keys are locked away and in safe custody
• No Rations, stock, and unrelated documentation to be kept in the Cash Office.