Technical Associate Consultant at Mimecast

As a PS Associate Consultant, you will be working with our customers in a post sales environment, delivering an excellent level of professional services to customers focused on key areas of the Mimecast  product suite. You will continuously work with customers to support and optimize the Mimecast products to a high standard to achieve the best customer satisfaction scores. While supporting customers, engage with various internal Mimecast teams to ensure that technical challenges are handled quickly and appropriately. 

You'll need:

• Experience managing customer facing implementations of 3rd party SaaS and IT services
• Experience with Microsoft, Google Apps or other email platforms
• Good understanding of internet fundamentals, DNS, network routing, firewalls and email delivery
• Experience with Microsoft Exchange and Active Directory or other email platforms
• Excellent verbal and written communication skills that can be used to explain complex technical topics in a clear and straight forward manner
• Detail oriented individual that enjoys working with customers and the challenge of technical troubleshooting
• Experience of working with globally diverse customers advantageous