Technician: ICT Support Services at Small Enterprise Development Agency (Seda)

MAIN PURPOSE OF THE JOB

• To provide technical support services for Seda hardware, software, telephony, backup and business application systems 

KEY PERFORMANCE AREAS

• Provide technical support service for the customers on hardware, software, network, IP telephony and operating system
• Install and maintain approved software and hardware connecting users to networks and providing initial training
• Participate in ICT strategic initiatives in line with Seda ICT strategic plan
• Coordinate ICT Support Service procurement activities 

REQUIRED MINIMUM QUALIFICATION

• Matric (NQF Level 4) and a Diploma (NQF Level 5/ 12 months certificate) in Information and Communication Technology coupled with recognised industry certifications

REQUIRED WORK EXPERIENCE

• 3 – 4 years’ experience in Information Communication Technology environment of which 2 years should have been performing Technical Support related functions

INHERENT JOB REQUIREMENT

• Valid South African drivers licence

CRITICAL COMPETENCIES

• Analytical
• Problem-Solving & Decision-Making
• Planning & Organising
• Performance Driven
• Administrative Diligence
• Team Work
• Adaptability & Flexibility
• Policy Adherence
• Basic Computer Skills
• Financial Acumen
• Office Management