Tourism Liaison Officer - Grootvadersbosch Nature Reserve (Level 5) at CapeNature

CapeNature seeks to employ a qualified, experienced, and motivated individual, an opportunity to co-ordinate our tourism offering at the World Heritage Site - Grootvadersbosch Nature Reserve, with its bouquet of wooden cabin cottages, glamping and camping sites, eco venues and various day activities.

The successful individual will be based at Grootvadersbosch Nature Reserve, located near Heidelberg. On-site accommodation will be available on the reserve, at a subsidized rate.

RESPONSIBILITIES:

KPA 1 – Implementation of Tourism Operational Systems

Work with various teams to implement operational systems which drive a consistently high level of service excellence across all aspects of eco-tourism operations and the guest experience.

KPA 2 – Coordination of key Tourism programs

On-the-Ground assistance to coordinate the deliverables of key improvement and repair projects, regular maintenance and drive the support required in Product Development, all of which is underpinned by elements of innovation and green technology solutions.

KPA 3 – Internal & External stakeholder relationship

Maintain key relationships with internal and external stakeholders which contributes to the delivery of the overall strategic plans of the department, and to ensure that the reserves tourism product is top of mind.

KPA 4 – Team motivation

Support, motivate and coordinate the services of a high performing internal team and contractors (where relevant) to deliver successfully on the strategic operational plans.

KPA 5 – Service excellence standards

Maintain the relationship, contract and ensuring service excellence standards offered by concessionaire partnerships and external contractors. In addition, input into identifying and researching new opportunities to grow the experience offering and facilities at reserve level.

REQUIREMENTS:

• A formal Tourism / Hospitality / Business related qualification with at least (3) three years’ appropriate tourism/hospitality industry experience.
• A valid Code B drivers’ license.
• Working knowledge of the Microsoft Office Packages.
• Excellent communication, project coordination, time & budget management, and customer relations skills.
• Language proficiency in two (2) of the three (3) official languages of the Western Cape.
• No Criminal record

RECOMMENDATIONS:

• Experience in an eco-tourism environment is advantageous;
• Demonstrate experience managing accommodation/eco-tourism facilities;
• Background knowledge of nature-based tourism and conservation
• Working knowledge of the RoomSeeker reservations system will be an advantage, but not a key requirement.