Trainer (Cape Town CBD) at Ignition Group

The detail

• Training preparation and facilitation - Update lesson plans, training material and versions to be used in facilitation of training in accordance with our curriculum, systems and/or product changes.
• Be an industry Thought Leader - Constantly look for ways to up-skill and familiarize yourself with business-related developments and enhancements in the industry. Constantly seek ways to improve the training experience and share your ideas with your colleagues.
• Coach and Develop our Trainees and new Employees - Provide additional support to the new agents during the first full month throughout our training phases and into full production. Identify development gaps of Trainees and new agents to assist their managers with helping our new employees achieve optimal performance.
• Provide ongoing feedback to the recruitment team to assist in the improvement of the calibre of future hires.
• Reporting and Assessments - Conducts and submits Skills Gap Analysis reports for existing staff as required. Submit daily reports. Prepare candidates for tests and assessments.

Requirements

Are you this person?

• Do you have your matric, as well as your Train the Trainer, or RE .
• Are you familiar with the insurance industry?
• While a coaching qualification is preferred, coaching experience is essential.
• Are you qualified as, or interested in becoming, an accredited assessor?
• Do you have a minimum of 2 years’ previous experience in insurance product, systems and/or soft skills training?
• Do you have training experience relevant to a contact centre and/or another high-volume environment?
• Minimum 2 years’ previous experience in product and soft skills training. 
• Training experience relevant to the contact centre and/or other high-volume environment (retail etc.).
• Coaching experience is essential.
• Experience within the insurance industry is essential.MS Office (Internet, E-mail, Word, Excel, PowerPoint).
• Contributes to team success in order to facilitate goal accomplishment, listens to, and involves others in team decisions and actions.
• Clearly conveys information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
• Builds strategic working relationships and helps people feel valued, appreciated, and included in discussions to facilitate the accomplishment of work goals.
• Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; 
• uses newly gained knowledge and skills on the job and develops own learning through their application.