Training and Development Facilitator at Cashbuild

Requirements:

• Relevant Human Resource Diploma/Degree.
• Minimum 2-3 years experience in Wholesale and Retail.
• Or 5 years related experience.
• Experience in delivering and administering skills programmes
• Working knowledge of training methodologies
• Ability to handle pressure
• Qualified facilitator will be advantageous
• Working knowledge of MS Office, (Word, Excel and Power point)

Key Performance Area

Description

Facilitation

• Conduct relevant Learnerships skills programs and short courses as per the operations training calendar

Portfolios of evidence

• Ensure portfolios of evidence are correctly and timeously completed by delegates and assessed within specified time lines
• Conduct follow up visits with delegates after the classroom training to ensure principles taught in the classroom can be applied practically

Certification

• Ensure all delegates receive their certificates once received from the SETA or internally

Administration

• Ensure all required documentation relating to the facilitation of a programme is submitted to Support Office
• Draft and submit monthly report on training conducted and make any recommendations if required

Course design

• Design training programme material in line with the required outcome as and when required.

Competencies

Description

Drive for results

• Achieves set targets and completes work accurately and at the required standard.
• Delivers best practice quality/ standards as established in the company.
• Makes an effort to follow through on commitments

Solve Problems

• Identifies problems and seeks root cause.
• Resolves problems and escalates issues accordingly.
• using relevant information available in own department and operational work environment to resolve problems

Make Decisions

• Makes decisions within framework of company policies and within set timelines.
• Makes decisions giving due consideration to consequences of the decision made in area of responsibility.
• Implements decisions made in line with agreed processes and policies

Plan

• Plans within framework of operationally/department policies and procedures

Handle Pressure

• Handles pressure well and is consistent in controlling own responses irrespective of time/or workload pressures.
• Remains focused and rational by not showing frustration or anger when resisted and displays self-confidence when dealing with difficult situations.
• Calms others who are expressing frustration or anger "

Influence

• Persuades, convinces and influence others towards point of view as leader of the department by being aware of self, others and context.
• Displays appropriate, written presentation and oral communication aligned to audience requirements.
• Projects credibility and confidence even when faced with obstacles.

Assert Authority

• Gets ones point across with credibility and self-confidence ensuring adherence to policies despite work pressures experienced
• Asserts self during interpersonal situations.
• Maintains and projects confidence, even in adverse circumstances.
• Makes a positive personal impact that is clear and concise for the audience.
• Facilitates open, direct two-way communication.

Communicate

• Assesses the needs of audience in order to deliver appropriate message and content.
• Applies communication strategies to ensure inputs from role players are discussed and acted upon
• Actively shares information and ideas, and encourages others to share their views and concerns."