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Cashbuild is the largest retailer of building materials and associated products, selling directly to cash-paying customers through its 255 (and growing) stores in South Africa, Namibia, Lesotho, Botswana, Swaziland, Malawi and Zambia. Cashbuild which employs 4 738 people, comprises Cashbuild Limited and the operating subsidiaries registered in the abovementi...
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Description
Protect and grow profitable market share within a Store in accordance to the Store, Division and Company strategy
Requirement
- Grade 12 with at least 2 (two) years retail management experience
- Valid Drivers license
- Valid ID or valid work permit (local)
- Must have strong accounting skills
- Must be able to work under pressure
- Must be computer literate (Basic computer literacy)
- Must have strong leadership skills
- Must have strong administrative skills
- Must have own transport and cell phone
- Must have sound knowledge of Health and Safety aspects in line with local (OHSA) and/or neighbouring Countries legislation
- Must have strong Human Resources skills
Strategic Management
- Assist the Store Manager to develop, implement and manage a Store Business Plan for the Store ensuring it is aligned with the overall Company strategy and strategic initiatives as approved by the Divisional Manager and Operations Manager from time to time
Grow and Protect Market Share
- Assist the Store Manager to achieve growth in markets share in your Store as defined in the strategy plan
- Assist the Store Manager to achieve sales budgets and growth objectives by Category
- Assist the Store Manager to promote customer loyalty programmes (e.g. VIC, charge cards, etc)
- Assist the Store Manager to manage the distribution of advertising material to ensure maximum efficiency
- Assist the Store Manager to develop action plans proactively to protect your market where you trade when competitors enter the market
Customer Service
- Assist the Store Manager with implementing and monitoring the Customer Service strategy
- Assist the Store Manager to maintain Customer Audits above 95%
- Assist the Store Manager with a reliable, prompt Customer Delivery Service
- Assist the Store Manager to grow and maintain VIC client base
- Assist the Store Manager to achieve Transaction budgets
- Assist the Store Manager to recommend Range improvements to suite the market
- Assist the Store Manager to take action on Customer Surveys (implement action plans when required Asset Control: Stock
- Assist the Store Manager to manage and control shrinkage within the Store
- Assist the Store Manager to manage the PIC process
- Assist the Store Manager to manage Wall to wall Stock take
- Assist the Store Manager to manage and control stock movement inside the store
- End Control
- IBTs
- Customer Returns
- Receiving
- Assist the Store Manager to manage Damage, Obsolete and Slow moving stock items
- Assist the Store Manager to analyze security requirements and implement changes.
- Assist the Store Manager to manage and maintain physical measures
Asset Control: Cash
- Assist the Store Manager to manage Debtors and RD Cheques within the Store
- Assist the Store Manager to manage Petty Cash
- Assist the Store Manager to manage daily Banking
- Assist the Store Manager to manage Shorts and overs
- Assist the Store Manager to manage Cheques and Credit Cards
Asset Control: Fixed Assets
- Assist the Store Manager to maintenance and protection of racking and displays
- Assist the Store Manager to maintenance and protection of signage (internal & external)
- Assist the Store Manager to maintenance of forklift and generator
- Assist the Store Manager to maintenance and protection of IT Equipment and Telephone systems
- Assist the Store Manager to maintenance and protection of the Safe
Human Resource Management
- Assist the Store Manager to recruit and Induct all Employees
- Assist the Store Manager to ensure Training & Development are in place for the Store
- Assist the Store Manager to ensure Succession Planning & Career pathing is in place within the Store
- Assist the Store Manager to manage manpower requirements in line with the Division and Store strategy and Company benchmarks
- Assist the Store Manager to ensure open communication/relations (CARE Meetings, CB Mail) with the Store Employee Committee
- Assist the Store Manager to manage Employee Relations
Store Safety (OHSA) Standards
- Assist the Store Manager to manage Safety aspects in line with local (OHSA) and/or neighbouring Countries legislation:
- Ensure Checklists complete
- Appointment of Safety Reps as per OHSA Act
- Report Incidents
- Assist the Store Manager to make immediate action on any non-compliance once identified
- Assist the Store Manager to record all incidents
Store Trading Standards
- Assist the Store Manager to maintain Housekeeping standards
- Assist the Store Manager to manage Merchandising standards
- Assist the Store Manager to implement and maintain the correct Planograms
- Assist the Store Manager to maintain Yard and Parking Areas
Profitability
- Assist the Store Manager to achieve operating income budget
- Assist the Store Manager to manage the Store according to the Financial Model, benchmarks and budgets
CB Way
- Assist the Store Manager to achieve the Audit Benchmark - Monitor adherence of Company standard compliance in Store (Internal Audit Results)
- Assist the Store Manager to implement and maintain controls and disciplines
- Assist the Store Manager to implement Corrective Action Plans where necessary
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Job Description:
Perform physical cycle stock counts and verify to system stock on hand. Reconcile and investigate cause for discrepancies and capture variances identified. Identify and report on damaged stock, incorrect pricing, SKUs.
Requirements:
- Minimum Grade 12 and 1 (one) year work related experience or 2 (two) years related experience
- Ability to communicate in English and the dominant language spoken in the geographical area where the position is available
- Must be literate
- Must have strong numeric skills
- Must be accurate and able to work under pressure
- Must have basic computer skills
- Must be willing to work shifts, weekends and Public Holidays.
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Description
Accurate handling of all Point of Sale (POS) transactions and documentation, thereby ensuring Customer satisfaction. Ensure that no goods / stock pass through the Point of Sale (POS) without it being paid for.
Requirements
- Grade 12 or minimum of 1 (one) year work related experience
- Ability to communicate in English and the dominant language spoken in the geographical area where the position is available
- Ability to perform basic calculations accurately
- Must have strong administration skills
- Must be willing to work shifts, weekends, and Public Holidays
- Must be able to work under pressure
Job Description
Cash Handling
- Ensure that all cash (including floats, and petty cash) allocated to you balance (No shorts and overs)
- Ensure goods are correctly identified and captured on the Point-of-Sale Terminal.
- Capture the correct payment type received from Customers on the Point-of-Sale Terminal
- Ensure you always have sufficient change
- Ensure Pickups are done accurately and within the set parameters
- Ensure Cash ups are done accurately at the end of your shift
- Ensure all your daily takings have been dropped into the Drop Safe / vault
- Ensure that all transactions relating to other stores money, deliveries, and quotes are processed correctly.
Administration
- Sign, compile and file all related documentation relating to the Cashiers function
Ready for Business
- Adhere to Ready for Business and Beyond my Control as per the CB Way
Customer Service
- Offer fast, friendly, and efficient service to all Cashbuild Customers when checking in and out Customers goods
- Direct Customers to relevant person who can assist him / her
- Ensure that you comply with the companys dress code
Safety (OHSA) Requirements
- Safety (OHSA) compliance (e.g., ensure Customer and staff safety) within area of responsibility
- Report any discrepancies to the Store Manager
Security Awareness
- Security (e.g., ensure system password control at till point are adhere to)
- Ensure cash safe keeping and transport to the cash office as per the Cashbuild Way requirements
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Description
Ensure comprehensive Customer Service in the Store. Loading and merchandising of stock, shelf price labelling and housekeeping within designated area of responsibility.
Requirements
- Grade 12 or minimum of 1 (one) year work related experience
- Ability to communicate in English and the dominant language spoken in the geographical area where the position is available
- Ability to perform basic calculations accurately
- Must be willing to work shifts, weekends, and Public Holidays
- Must be able to work under pressure
Job Description
Customer Service
- Acknowledge all Customers and determine their needs
- Advise Customers correctly on product
- Assist Customer with any product queries
- Assist with Customer complaints timely
- Add on sales, e.g. paint v/s paint brushes, thinners, etc.
- Ensure efficient Customer service by ensuring that Customer’s purchases are loaded without any delay’s
- Ensure Customers purchase are loaded carefully without damaging the goods or the Customers vehicle
- Advise Customers on the additional services provided:
- Delivery service / bulk deposits
- Glass cutting
- Plan reading
- Credit programmes
- Special orders
- Trusses
- Distant ordering
- VIC Customer Programme
- Must be certified in Product Knowledge
- Must be available in aisle of responsibility
Housekeeping
- Ensure that your area is free of obstacles, stock is merchandised immediately after being received and that Customers can enter and leave your aisle without any risk of injury or irritation.
- Correct shelf price labelling within area of responsibility.
- Ensure Checklist completed as required when on duty with Canteen and Toilet / Showers schedule
Safety (OHSA) Requirements
- Safety (OHSA) compliance (e.g., use of safety gear, ensure Customer, and staff safety) within area of responsibility
- Ensure area of responsibility (racking and bulk) stock merchandised safe to Customers and Colleagues to move safely within Store
- Report any discrepancies to the Store Manager
Ready for Business
- Adhere to Ready for Business and Beyond my Control as per the CB Way
Loss Prevention and Security
- Identify any gaps in the displays, investigate causes and report any concerns to management
- Be aware of suspicious behaviours or people and report any suspicions to management
- No product to be loaded for a Customer without proof of purchase or required documentation
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Description:
Protect and grow market share and profitably within a division in accordance to the Division and Company strategy.
Minimum Requirement:
- Grade 12 with at least 5 (five) years retail management experience
- Valid Drivers license and must be able and willing to travel extensively
- Valid ID or valid work permit (local)
- Must have strong accounting skills
- Must be able to work under pressure
- Must be computer literate
- Must have strong leadership skills
- Must have strong administrative skills
- Must have own transport and cell phone
- Must have sound knowledge of OHSA
- Must have strong Human Resource skills
Strategic Management
- Develop, implement and manage a strategy plan for the Division by Store ensuring it is aligned with the overall Company strategy and strategic initiatives as approved by the Board of Directors from time to time
Grow and Protect Market Share
- Grow transactions, sales and market share in existing Stores as defined in the strategy plan
- Achieve sales budgets and growth objectives by Category
- Open up new Stores in line with the Division and Company strategic plan
- Manage the promoting of the customer loyalty programmes (e.g. VIC, charge cards, etc)
- Manage the advertising campaign within Division (Distribution, Budgets etc.)
- Implementing of the Customer Service strategy
- Relocate or refurbish old Stores
- Develop action plans to protect the markets where competitors are entering the markets.
Customer Service
- Implementing and monitoring the Customer Service strategy
- Maintain Customer Audits above 95%
- Reliable, prompt Customer Delivery Service
- Grow and maintain VIC client base
- Achieve Transaction budgets
- Recommend Range improvements to suite the market
- Take action on Customer Surveys (implement action plans when required)
Asset Control
- Manage and control shrinkage within the Division by Store
- Protect Assets (Cash, Stock and Fixed)
- Managing Debtors and RD cheques within the Division by Store
- Analyze security requirements and recommend changes. Implement and maintain physical measures
Business Trade Licenses
- Ensure that the all Trade Licenses are up to date and renewed timeously, where applicable
Open New Stores
- Ensure stores open according to program
- Ensure Work to be carried out is according to set specifications
- Ensure stores open within budget
- Reporting of progress on site
- Creation of project plans
- Minimum store audit achieved
- Ensure all orders placed according to project plan
- Ensure orders placed according to budget
- Ensure payments to suppliers and contractors coordinated
- Sourcing of new sub-contractors and suppliers
- Record of sub-contractors and suppliers used
- Ensure range sheets received according to project plan
- Ensure store layout according to standard specifications
- Ensure planogram file distributed to stores according to project plan
- Obtain sign off of store layout from Operations Director
Refurbish relocate existing stores
- Ensure stores are refurbished according to program
- Ensure Work to be carried out is according to set specifications
- Ensure stores open within budget
- Reporting of progress on site
- Creation of project plans
- Minimum store audit achieved
- Ensure all orders placed according to project plan
- Ensure orders placed according to budget
- Ensure payments to suppliers and contractors coordinated
- Sourcing of new sub-contractors and suppliers
- Record of sub-contractors and suppliers used
- Ensure range sheets received according to project plan
- Ensure store layout according to standard specifications
- Ensure planogram file distributed to stores according to project plan
- Obtain sign off of store layout from Operations Director
Human Resource Management
- Recruit and train Store Management and employees in line with the Company and Division strategy
- Ensure sign-off of all Key positions in area of responsibility
- Manage manpower requirements in line with the Company and Division strategy
- Ensure Succession Planning & Career pathing is in place within the division by store
- Ensure open communication/relations with the Store Employee Committee, staff and Management.
- Manage OHSA
- Ensure training & Development is in place for the Division by store.
- Manage Employee Relations within the Division
Maintaining Store Standards
- Do Store visits and note actions to be taken by Store Management
- Ensure Store Business plans are implemented and updated
- Do a DMs Checklist per Store quarterly
- Implement Action Plans (PIPs) where necessary
- Monitor adherence of Company standard compliance in Division
- Maintain Housekeeping standards
- Maintain Merchandising standards
- Authorise Delivery Service Contracts
- Ensure stores are ready for business
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Description:
Provide internal audit service delivery at store / divisional level with primary focus placed on providing assurance to management regarding compliance to policies, procedures and guidelines
Requirement:
- NQF level 6 (six) Internal Audit diploma and 4 (four) years internal audit work related experience
- Knowledge of IIA standards
- General working knowledge of key processes that are critical to the business such as accounting, finance, procurement and inventory
- Ability and willingness to travel extensively
- CIA qualification and prior experience in the retail industry will be beneficial
- Knowledge and experience with the use of internal audit software (BarnOwl skills and experience will be beneficial)
Compliance reviews
- Perform the following types of audits at store level which comprises of detailed testing of adherence to company policies and procedures.
Compliance audits
- Roaming audits
- Store opening audits
- Store closure audits
Follow-up reviews
- Perform follow-up review audits to determine the extent of corrective action.
Technical / professional / special projects (as and when required)
- Improvement of audit programs
- Creation of new audit programs for new focus areas
- Review of company policies and procedures
- Participation in special investigations and or adhoc assignments (as and when required)
- Forensic / tip-off / management request
- Investigation of high risk areas identified through CAATs
- Stock take reviews
Competencies
Description
Concern for excellence
- Work within a team/ individually to meet standards set by others;
- Check own work for order, accuracy, quality;
- Work towards a standard of excellence for self and others within framework of existing structure and time boundaries;
- Work to improve quality and efficiency of existing systems.
Decision making
- Make decisions within a strictly supervised & structured environment;
- Make decisions within the framework of work standards & procedures;
- Make decisions that impact 1 day to 1 week;
- Make decisions where immediate and physical consequences are observable on self & others in direct work environment.
Planning
- Assist in establishing monthly/weekly operational plan;
- Meet goals established by others;
- Schedule activities necessary for operational work completion;
- Plan according to lists of tasks or activities;
- Plan within framework of workplace standards, and procedures;
- Plan on day-to-day basis up to one month ahead;
- Take into account physical workplace, tools, targets and individual safety.
Communication
- Required to display effective communications skills in the work situation;
- Recognise miscommunication between parties & deal with it effectively;
- Consciously use direct, open, two-way communication in area of responsibility;
- Assess the needs of audience in order to deliver appropriate message and content.
Persuasion
- High levels of persuasiveness required;
- Negotiate on regular basis with internal parties in organisation to ensure objective achievement;
- Use multiple customised actions to influence with each one adapted to the specific audience;
- Anticipate and prepare for reactions;
- Apply appropriate negotiation & influencing techniques to build support for ideas and achieve buy-in;
- Has work knowledge of influencing/negotiation methods with experience utilising them.
Assertiveness
- High levels of assertiveness required as part of work;
- Regularly drive others towards adherence to stringent deadlines/ objectives;
- Make a positive personal impact that is clear and succinct for the audience.
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Requirements:
- Relevant Human Resource Diploma/Degree.
- Minimum 2-3 years experience in Wholesale and Retail.
- Or 5 years related experience.
- Experience in delivering and administering skills programmes
- Working knowledge of training methodologies
- Ability to handle pressure
- Qualified facilitator will be advantageous
- Working knowledge of MS Office, (Word, Excel and Power point)
Key Performance Area
Description
Facilitation
- Conduct relevant Learnerships skills programs and short courses as per the operations training calendar
Portfolios of evidence
- Ensure portfolios of evidence are correctly and timeously completed by delegates and assessed within specified time lines
- Conduct follow up visits with delegates after the classroom training to ensure principles taught in the classroom can be applied practically
Certification
- Ensure all delegates receive their certificates once received from the SETA or internally
Administration
- Ensure all required documentation relating to the facilitation of a programme is submitted to Support Office
- Draft and submit monthly report on training conducted and make any recommendations if required
Course design
- Design training programme material in line with the required outcome as and when required.
Competencies
Description
Drive for results
- Achieves set targets and completes work accurately and at the required standard.
- Delivers best practice quality/ standards as established in the company.
- Makes an effort to follow through on commitments
Solve Problems
- Identifies problems and seeks root cause.
- Resolves problems and escalates issues accordingly.
- using relevant information available in own department and operational work environment to resolve problems
Make Decisions
- Makes decisions within framework of company policies and within set timelines.
- Makes decisions giving due consideration to consequences of the decision made in area of responsibility.
- Implements decisions made in line with agreed processes and policies
Plan
- Plans within framework of operationally/department policies and procedures
Handle Pressure
- Handles pressure well and is consistent in controlling own responses irrespective of time/or workload pressures.
- Remains focused and rational by not showing frustration or anger when resisted and displays self-confidence when dealing with difficult situations.
- Calms others who are expressing frustration or anger "
Influence
- Persuades, convinces and influence others towards point of view as leader of the department by being aware of self, others and context.
- Displays appropriate, written presentation and oral communication aligned to audience requirements.
- Projects credibility and confidence even when faced with obstacles.
Assert Authority
- Gets ones point across with credibility and self-confidence ensuring adherence to policies despite work pressures experienced
- Asserts self during interpersonal situations.
- Maintains and projects confidence, even in adverse circumstances.
- Makes a positive personal impact that is clear and concise for the audience.
- Facilitates open, direct two-way communication.
Communicate
- Assesses the needs of audience in order to deliver appropriate message and content.
- Applies communication strategies to ensure inputs from role players are discussed and acted upon
- Actively shares information and ideas, and encourages others to share their views and concerns."
Method of Application
Use the link(s) below to apply on company website.
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