Training Facilitator - Durban at BET Software

The Star Factory has exciting opportunities for a Training Facilitator to be based in the contact centre Durban, Umhlanga. The successful Team Members will be responsible for analysing training needs and prioritising all training in line with operational needs. The successful Team Member will design and conduct training and development programmes to improve individual and organizational performance.

Minimum requirements:

• Valid driver’s license.
• 1 year experience in training and/or a related industry (could be betting/marketing/customer service).
• Proficient in English and a local language.

Responsibilities:

To ensure that training needs are identified, and training programmes planned according to the training needs, the Team Member will:

• Assess training needs through surveys, interviews with Team Members focus groups, in consultation with the Talent Development Manager and operations management.
• Ensure that the identified Training Needs Analysis is sent through to the relevant reporting manager.

To ensure that all Team Members are trained effectively and accordingly, the Team Member will:

• Facilitate Training Programmes and/or interventions in line with Workplace Place Skills Plan (WSP), Annual Training Plan (ATP), developmental plans, performance plans and operational requirements.
• Present training interventions utilizing a variety of instructional techniques or formats, such as role-playing, simulations, team exercises, group discussions, videos, and online tools.
• Trains and mentors all Team Members who engage in coaching, mentoring or formal training.
• Conduct ad hoc training related to administration and reports (daily, weekly, monthly).
• Ensure that each new Team Member undergoes comprehensive induction training before commencing with their duties.

To ensure the successful delivery of training, the Team Member will:

• Deliver learning in the blended format, including e-learning, remote virtual classes and classroom training.
• Obtain, organise and distribute the relevant training procedure manuals, guides, or course materials. (e.g. Handouts), notebooks, pens etc.
• Develop effective, comprehensive assessment tools and evaluates the effectiveness of training events through the use of observation tools and surveys.

To ensure that accurate and timely reporting is shared with the Reporting Manager, the Team Member will:

• Provide comprehensive training reports to both the client and Star Factory management.
• Record all completed training interventions on training tracker tools and the online HIS system through accurate data capturing, the uploading of registers and initiating remedial training.
• Submit a Daily Report to the relevant manager and capture it on the online HIS system.

To ensure the highest level of service to the client and the development of the training team, the Team Member will:

• Participate in the planning, creation, moderation and implementation of all new and existing training projects and programmes.
• Research and discuss alternative training methods and interventions with the relevant reporting manager.

To ensure that different stakeholders are satisfied with the training facilitation, the Team Member will:

• Create and maintain a positive and professional learning environment.
• Influence and relate to different cultures and team members from different backgrounds and able to adapt training accordingly.
• Willing to travel as/when required.
• Any other related duties.

 Knowledge, skills and competencies:

• Proficient in reading and writing English and another South African language.
• Proficient in Microsoft office suits i.e.; Outlook, Word, Excel and Teams.
• Excellent communication and interpersonal skills.
• Impressive administrative, planning, organizational and time management skills.
• Demonstrates exceptional attention to detail.
• Good report writing skills (verbal and written).
• Result-driven taking accountability to deliver despite obstacles.