Underwriter (MUM) - Sandton at Guardrisk

Role Purpose    
The incumbent of the role is responsible for a underwriting/Policy Administraction, such as issuing new business, effecting changes/endorsements to existing business,  providing  overall supporting role to the renewal process (i.e. preparation of claims reports and preparing renewal terms templates) , and liaising with brokers.

Requirements    

• Matric (Grade 12) 
• Insurance qualification
• FAIS compliant and appropriate RE certification
• Minimum 120 FAIS credits (NQF level 5)
• At least 5 years of commercial underwriting experience in the Insurance Industry of which 3 years should at least be in commercial motor underwriting

Duties & Responsibilities    

• Collaborating with both internal and external clients to provide superior customer experience
• Creating a smooth onboarding customer experience
• Maintaining customer communication calendar in order to respond timeously
• Always being factual and educational on the product offering
• Creating a customer perceived added value programme
• General daily maintenance of policies by providing quote on additional items brokers/clients would like to add on their respective policies and generally manage the daily endorsements of policy as per the agreed turn-around time
• Adhoc assistance as required to the PM during the Tender season in prepping new tenders, preparing claims information for pricing and assisting overall in presenting terms to the market
• Assist in the Tender season to quoting (if requested) and writing new municipal business within agreed underwriting principals and guidelines
•  Ensuring all documentation and info has been received before anything can be done on a tender/quotation
• Once documentation has been received, claims on the specific account need to be analysed and loss ratio is determined and projected
• Total account is analysed in detail in order to determine what rates will be applicable
• Liaising with brokers telephonically and if need be, in person
• To keep control of administration process, sign of policy documentation issuing of policies and Sasria’s in time as well as liaising with Sasria
•  Administering policies once tender has been awarded to company
• Issuing of new business schedules/wordings and invoicing
• Monitoring and applying corrective action on badly performing clients
• Monitoring and maintaining an acceptable loss ratio at an individual client’s level
• Maintaining and building relationships with brokers
• Following up with respective brokers to ensure we receive all proposed terms on time and they are processed on the system as per the SLA’s
• Follow-up after invoicing for renewal that we get the premium as quickly as possible
• Process Amendment Endorsement as and when required
• Loading and invoicing policies
• Printing schedules and send them out
• Amending and invoicing policies accordingly to instructions received
• Preparing renewals and underwriting them
• Liaising with all relevant departments to ensure smooth flow of business
• Building strong relationships with key brokers
• Managing daily output of junior administrators / processors
• Manage daily mail count from both at an individual and common email boxes
• Allocating and monitoring of daily work to junior administrators
• Supporting junior administrators on their daily needs
• Checking the junior administers work and accuracy
• Constant confirmation of premiums to claims department
• Confirming cover to claims technicians required
• Actioning all system notification on any action needed to be taken
• Responsible for running weekly and monthly debtors / ageing reports
• Presenting the reports to brokers and visit broker when necessary
• Presenting individual statements of accounts and invoices to broker when required
• Regularly following up on unpaid accounts with respective broker until the cash is receipted
• Liaising with credit control department to ensure correct allocation of premiums to correct accounts
• Handling all client queries, complaints and problems

Competencies    

• Collaborative 
• Good planning and organising skills
• Excellent communication skills 
• Networking 
• Attention to detail