User Support Analyst - Port Elizabeth at Ford Motor Company of Southern Africa

JOB DESCRIPTION

• Know and have a passion for FMCSA business and our Customers 
• Foster functional & Technical Excellence
• Know and have a passion for our business and our customers.
• Ensure process discipline.
• Have a continuous improvement philosophy and practice.
• Include everyone, respect, listen to, help and appreciate others.
• Communicate clearly, concisely and candidly.
• Show initiative, courage, integrity and good corporate citizenship.
• Improve quality, safety and sustainability.
• Have a can do, find a way attitude and emotional resilience.
• Enjoy the journey & each other. Have fun, but never at others expense.
• Deliver Results.
• Waste elimination driven and Innovation. 
• Set high expectations and inspire others.
• Make sound decisions using facts and data.
• Responsible and accountable for delivering results and satisfying customers.
• Good analytical mind, problem solving abilities and hard working.
• Documentation skills to maintain the book of knowledge.
• Very Good communication skills in Business Language.
• Ability to work under pressure of delivery as well as timelines.

RESPONSIBILITIES

• Supports application and/or technology portfolio management including health of the portfolio, release management, change control, supporting lifecycle, workload management, consumption management and capacity demand management. 
• Assist in New Model Programme implementation and special projects for plant by facilitating between Programme implementation team and Local SITE IT. 
• Supports service level management for assigned application and/or technology portfolio. 
• Ensures compliance with Ford IT's architecture standards, processes, tools, and Methodologies.
• Communicates effectively with the customer daily. 
• First-line support (level 0 &1) of Manufacturing and admin IT systems and supporting infrastructure.
• Manage and Maintain Asset Management & disposal processes.
• Understanding of Diversity, Equity and Inclusion in order to work better with others.
• Contribute to innovation, quality, waste elimination and cost saving

QUALIFICATIONS

• National Diploma / B Tech NQF level 6 in IT or equivalent experience in a relevant field
• Minimum 4 to 5 years with increasing responsibilities in the area of systems and user support, with experience in day-to-day operations, customer service, and/or problem resolution.
•  Understanding of IT support in Manufacturing environment.
• Understanding of Microsoft Power Apps and Artificial intelligence will be advantageous