AddressQuadrant 4, Centenary Building, 30 Meridian Drive, Umhlanga, Durban
About Ignition Group
The Ignition Group is one of Africa's largest providers of technology, media, telecommunication and financial services, and is built around a powerful purpose - to make life better through innovative technology.
We approach markets that are traditionally complex and contested, and then simplify the... read morem, making life easier for consumers, and business more efficient for our partners.
Ignition, a central business vertical to the Ignition Group, was founded in 2002, by brothers Sean and Donovan Bergsma. Ignition Group, now one of Africa’s largest investors in technology, media, telecommunications and financial services sectors, provides a platform for sustainability and success.
With a staff complement of nearly 3 000 people, we have a team of experts in the fields of IT, Finance, Marketing, Human Resources, Sales, Development, Compliance, Customer Care, Training and Support. Ignition Group has built a sound infrastructure to support a number of business verticals within the Group, allowing the business verticals to swiftly develop, innovate, adapt and support our Business Partners and strategies.
Description
Key responsibilities of the role include:
Learning and Development:
Create a Learning and Development strategy framework for the Group.
Oversee the design and implement
The detail:
Performance management
Management of the performance review process.
Review best practice in performance management and drive process enhancements and re design as appropriate.
Description
Provide HR policy and procedure guidance.
Support the design, development and execution of full cycle recruitment plans and talent sourcing strategies.
Analyse trends and metrics
Description
Design content marketing strategies and short-term goals.
Online and offline marketing: Be hands-on with digital media, including SEM, display, social, email, and affiliate channel
Description
Act as first point of contact by dealing with correspondence and phone calls on the Executive’s behalf.
Manage and coordinate electronic diaries to ensure maximisation of the
Description
Provide HR policy and procedure guidance.
Support the design, development and execution of full cycle recruitment plans and talent sourcing strategies.
Analyse trends and metrics
The detail:
Monitoring
Daily Monitoring via telephonic call assessments of sales/non-sales calls from agents.
Ensuring that the sales agents comply with sales policies and procedures.
Description
Act as first point of contact by dealing with correspondence and phone calls on the Executive’s behalf.
Manage and coordinate electronic diaries to ensure maximisation of the
The Role:
The Ignition Contact Centre is the supporting arm of Ignition Group, a proudly South African investment company focusing on Technology, Media, Telecommunications and Financial services.&n
The role:
Leaving a legacy starts on day one. We believe that we only get one chance to make a great first impression with our new employees and that every interaction is an opportunity to make the
The detail:
Assess training and development needs through surveys, interviews, focus groups, and communication with managers, instructors, and customer representatives.
Create, or
Key Focus and Duties:
Accurately prepare forecasts and budgets for call & non-call workloads and resource, monitoring drivers against business change & developing models to improve
This position will:
Provide HR policy and procedure guidance
Support the design, development and execution of full cycle recruitment plans and talent sourcing strategies ·
The detail
Training preparation and facilitation - Update lesson plans, training material and versions to be used in facilitation of training in accordance with our curriculum, systems and
Description:
The detail:
Organize and maintain personnel records.
Update internal databases.
Prepare HR documents.
Answer employees queries about HR-related issu
Description:
Test projects independently and see this to completion.
Test estimation of the test effort involved for each testing task based on risk considerations.
Extract test requirements
Description
Key roles and responsibilities
Project Planning
Develop detailed project plans, including tasks, timelines, and resource requirements.
Collaborate with stakeh
Description
Your role is pivotal, encompassing effective leadership, strategic planning, and insightful market analysis. Join us in a dynamic journey where you'll be a key player in expanding c
