Main job purpose
To do skills needs analysis, assess current skills, train on and develop soft skills, business operations, processes and IT systems to ensure a high performance (high-performanc
Job Overview
You will be responsible to provide vehicle finance to those who have been unable to obtain credit from mainstream lenders making responsible lending decisions Focusing on providi
Consumer & Sensory Insights Manager
Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with passion and crea
Job Description
As the Customer Services Team Leader at WNS, you play a pivotal role in ensuring the seamless journey of customers.
Your mission is to lead a team of Customer Services Advisors
KEY OUTCOMES (not limited to) Level 4 and 5 process elements
Manage incoming queries and outbound responses with:
Members
Service Providers
Intermediaries
Provide product spe
KEY OUTCOMES
Determines service centre operational strategies by conducting:
Assessments
Performance Review
Capacity Planning
Productivity Quality
Customer service s
Required nature of experience:
Business to Consumer marketing.
Experience in international markets.
Experience with customer journey strategy development, reporting and implementat
Job description
Key roles and responsibilities:
Control Centre Duties and Functions
Provide effective control centre services as per the agreed strategic objectives and targets.
Job Description
DELIVER EFFICIENT AND EFFECTIVE CUSTOMER DELIVERY SERVICE:
Carefully assess and prioritise all incoming calls;
Ensure all IMO’s are fulfilled i
Dis-Chem Pharmacies requires experienced Cashiers for their store in the George. Support customer service at point of sale while ensuring a world-class shopping experience. Record customer transaction
Dis-Chem Pharmacies’ Corkwood Square - Uitenhage EC store has an opportunity available for a Retail Store Assistant to join the team. The main purpose of this role will be to assist with the ove
Dis-Chem Pharmacies requires experienced cashier for their albemarle Gardens store. Support customer service at point of sale while ensuring a world-class shopping experience. Record customer transact
Dis-Chem Pharmacies requires experienced a Casual Cashier for their Albemarle store. Support customer service at point of sale while ensuring a world-class shopping experience. Record customer transac
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Dis-Chem Pharmacies' requires the committed services of a customer-oriented Cosmetics Consultant (Fragrance) for their Store in Strubensvalley. You will be tasked with the effective promoting and
Key Responsibilities.
Once you have completed our full induction and training experience, you will be responsible for representing one of our many clients in handling calls which is made up of:
A Bonus To Have:
6 months within the Gaming or Betting industry.
Relevant Diploma, Degree or NQF 4 Learnership.
Valid driver’s license.
1-2 Years leadership experience.
What You
You Bring:
7+ years Contact Centre Management experience
5+ years Head of Operations experience
5+ years’ experience with Contact Centre software suites
Minim
A customer care agent serves as a mediator between customers and companies. They assists with complaints, orders, errors, account questions, billing, cancelations, and other queries. As a customer care person, you have to be able to resolve customer complaints via phone, email, mail, or social media, use telephones to reach out to customers and verify account information, greet customers warmly and ascertain problem or reason for calling, cancel or upgrade accounts, assist with placement of orders, refunds, or exchanges, advise on company information, take payment information and other pertinent information such as addresses and phone numbers.
Customer care jobs are usually advertised on myjobmag.com. Check our job publications in fields like customer service job openings etc. plus their online equivalents. Undertaking relevant sector/company search, and reading our job/career tips are essential.