Who We Are:
The Faculty is a leading provider of online teaching services, with a wealth of experience and expertise in the education and recruitment sectors.
Our primary goal is to attract the be
WHO WE ARE LOOKING FOR:
A dedicated, resourceful and energetic team leader to work from our state-of-the-art office in Durban, Umhlanga. The right candidate has a positive, can-do attitude and a fa
Main job purpose
Drive and manage the day to day relevant engineering maintenance activities to ensure that the plant runs safely with maximum reliability.
Main Objective
Ensure adher
Job Description
As the Customer Services Team Leader at WNS, you play a pivotal role in ensuring the seamless journey of customers.
Your mission is to lead a team of Customer Services Advisors
KEY OUTCOMES
Determines service centre operational strategies by conducting:
Assessments
Performance Review
Capacity Planning
Productivity Quality
Customer service s
Description:
The professional interaction of all customers to ensure the accurate processing of all transactions and administration of cellular, credit and lay-by offerings to meet set targets.
Responsibilities:
Lead the Data Systems Committee, involving all data system administrators and key internal stakeholders (RevOps, FP&A-PI), to oversee a Data Systems roadmap that meets inte
Job description
Key roles and responsibilities:
Control Centre Duties and Functions
Provide effective control centre services as per the agreed strategic objectives and targets.
Job description
Key roles and responsibilities:
Conduct Control Centre Duties and Functions
Provide effective emergency control centre services that ensures team and agent level resp
We have an amazing opportunity for a Team Leader at our Newton Park Branch. Do you think you have what it takes to be our newest Purple Star?
The successful candidate will be responsible
A Bonus To Have:
6 months within the Gaming or Betting industry.
Relevant Diploma, Degree or NQF 4 Learnership.
Valid driver’s license.
1-2 Years leadership experience.
What You
You Bring:
7+ years Contact Centre Management experience
5+ years Head of Operations experience
5+ years’ experience with Contact Centre software suites
Minim
You Bring:
6 months within the Gaming or Betting industry.
A Bonus To Have:
Relevant Diploma, Degree or NQF 4 Learnership.
Valid driver’s license.
1-2 Years leadership exper
You Bring:
Knowledge of Security – Minimum Grading Knowledge “A”
Management Qualification OR equivalent and Technical Qualification
Computer literate (MS Word and MS Excel)
You Bring:
Experience in a supervisory or management role.
Willingness to work shifts.
Customer Service.
Minimum 1-year call center experience in a team leader role.
Experience working w
Career Benefits
Free Adviser Academy Learning Programme which will qualify you to operate as a Personal Financial Adviser. Payment of a Living Allowance during the first three months of completing
Role overview
The role at a glance is about championing our valued customers to achieve their life time goals by identifying their financial needs, providing sound financial advice, recommending a
Career Benefits
Free Adviser Academy Learning Programme which will qualify you to operate as a Personal Financial Adviser.
Payment of a Living Allowance during the first three months of compl