Job Summary
In this role, you will be responsible for liaising between the Operations Leader and the team of associates, to ensure the client’s services are delivered promptly and accur
The Operating Leader manages a team of Operations Managers and Front-Line Managers, ensuring their development in relation to the needs and expectations of the client they are assigned to. This person
Role Overview:
The Customer Satisfaction and Quality Manager is responsible for providing leadership and management for customer satisfaction and Quality. The person in this role will manage
What You'll Bring:
Inspire customer confidence through timely and reliable communication and project management.
Lead and deliver customer initiatives and manage all phases of
Main job purpose
To do skills needs analysis, assess current skills, train on and develop soft skills, business operations, processes and IT systems to ensure a high performance (high-performanc
What You'll Do
Mitigate risk associated with you account set to improve Gross Revenue Retention.
Manage relationships with key stakeholders within a large volume account set.
Understand
Role Responsibilities
Demonstrate deep understanding of the customer decision maker’s strategies, priorities and needs
Maintain solid knowledge of Refinitiv propositions to initiat
Develop a robust personal network within the sales territory and represent the organization at industry events to identify sales opportunities.
Source referrals and recommendations from existing
The Opportunity:
Join our Management Trainee Programme and immerse yourself in an environment where the seed of your unleashed potential is nurtured and grown through a fast-paced, accelerated l
Job Overview
A confident, driven and opportunistic individual is required to offer financial solutions and benefits to clients and in ultimately growing the business. This position entails effectiv
Job Overview
A confident, driven and opportunistic individual is required to offer financial solutions and benefits to clients and in ultimately growing the business. This position entails effectiv
Job Description
DELIVER EFFICIENT AND EFFECTIVE CUSTOMER DELIVERY SERVICE:
Carefully assess and prioritise all incoming calls;
Ensure all IMO’s are fulfilled i
Key Responsibilities.
Once you have completed our full induction and training experience, you will be responsible for representing one of our many clients in handling calls which is made up of:
You Bring:
7+ years Contact Centre Management experience
5+ years Head of Operations experience
5+ years’ experience with Contact Centre software suites
Minim
You Bring:
Commercial experience in drafting legal agreements.
Legal Degree.
Computer Literate.
A Bonus To Have:
Commercial experience within a legal team.
Valid Driver’s
Description
We are seeking a passionate and dedicated Customer Service Manager who thrives on enhancing client experiences, particularly within the financial services industry. The ideal candida
Career Benefits
Free Adviser Academy Learning Programme which will qualify you to operate as a Personal Financial Adviser. Payment of a Living Allowance during the first three months of completing
Role overview
The role at a glance is about championing our valued customers to achieve their life time goals by identifying their financial needs, providing sound financial advice, recommending a