Jobs at Santam Insurance

What will you do?

• A position exists within our Specialist Santam Aviation business unit for an Administrative Assistant in our Alice Lane, Sandton. To provide quality and accurate business administrative support services to internal and external stakeholders enabling Specialist Solutions Aviation to achieve its business goals.

What will you do?

• Action stakeholder requests by capturing and processing the administration request on the relevant system.
• Action vendor invoice payments by capturing and processing the data on the relevant system.
• Contribute to efficient budget compilation by applying statistical growth information to financial expenditure requirements.
• Minimise financial and reputational risk by ensuring accuracy of processing activities.
• Provide feedback to internal and external stakeholders by generating and making available relevant reports to the BU leaders.
• Meet and exceed internal and external client needs by timeously responding to queries and actioning the request within the Service Level Agreement (SLA)
• Ensure to follow through relevant tasks by monitoring and verifying the process flow till completion.
• Ensure to verify and authenticate reports, data and transactions by physically extracting, generating and checking reports from the system.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing approach the with team.
• Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.

Qualification and Experience

• Grade 12/ Matric
• 1 to 2 years short term insurance experience
• FAIS certification registration advantageous

Knowledge and Skills

• Fully Computer Literate – MS Office
• Excellent written and oral communication skills
• Administrative procedures and systems
• Data analysis
• Relevant regulatory knowledge
• Business writing skills
• Insurance Related Product Knowledge
• A strong administrative background
   

Personal Attributes

• Drives results
• Information seeking
• Being Resilient 
• Contributing dependently
• Client focus
• Flexibility and adaptability
• Cultivates innovation
• Analytical thinking

go to method of application »

The purpose of the role is to ensure that the science and the art of creating experiences that help Learners fulfil the learning outcomes they desire are executed in a user-centered and goal-directed way.

• The role fulfils the responsibility of a holistic and user-empathetic approach where they will have to employ the principles of learning, needs analysis, facilitation, design and development of learning materials, information architecture, and people analytics. Instead of focusing on disparate learning components (e.g. instructional design), they have to design keeping in mind the system as a whole. They have to create learning experiences ensuring that these align with strategic business goals.

What will make you successful in this role?

Ensuring that you build relationships with the respective centre of expertise from a product and system’s perspective to make sure that Santam Learning material and digital assets are always maintained and updated. Working with the L&PD design team to build employee knowledge and learning experiences. 

• Strategy: identifies the needs and goals of both the Learner and the business.
• Requirements: define exactly what’s needed from content to logistics, in order to achieve the strategic objectives.
• Structure: establishes the flow of the learning experience by putting together the programme requirements in a way that suits the Learner best. Inclusive of storyboarding, wireframing and content mapping.
• Interaction: defines the way Learners actually experience the learning content, including activities, facilitation and assessment(s).
• Stakeholder Engagement/Relationship Management: to identify business learning and development gaps, conduct needs analysis, and align learning material to the organisational needs to help meet learning objectives. Stakeholders including vendors, business partners and internal stakeholders.
• Design and Development of learning content: responsible for ensuring learning content is maintained in alignment with business changes. 
• Sensory: sets the look and feel of the learning experience, including materials and communication.

Manage project deliverables, plan and implement resources accordingly (inclusive of vendor management).

Qualification

• Relevant Diploma/Degree (National certificate: ODETDP)

Knowledge and Experience

• Santam Product knowledge required
• Minimum 5 years Curriculum design experience
• Short term insurance knowledge 
• Facilitator, assessor and moderator
• Knowledge and experience of designing and developing content linked and aligned to SETA unit standards and qualifications.

Skills

• Excel
• PowerPoint
• Data analysis, interrogation, translation and manipulation
• Basic knowledge Authoring tools (Adobe Captivate, Lectora, Articulate Storyline, RISE, etc.)
• Computer literacy skills (Excel, PowerPoint, see skills required for full list)
• Good communication, analytical thinking, decision making and problem solving skill
• Project Management skills (Planning, Organising & Controlling)
• Santam Insurance Product Knowledge (Commercial & Personal lines) 

Core Competencies

• Cultivates innovation - Contributing through others
• Customer focus - Contributing through others
• Drives results - Contributing through others
• Collaborates - Contributing through others
• Being resilient - Contributing through others