Job Opportunities at Mr Price Group

As a team player you need the ability to work under pressure, ability to work both independently as well as in a team environment makes you a strong contender for this role.

It is also important that this person has a high level of integrity and maturity in dealing with confidential information.

Your purpose

• This position entails supporting and advise to employees regarding benefits eligibility, documenting & processing benefit applications and claims, identifying and providing benefit feedback & updates.

Your key responsibilities

Oversee the general administration of employee benefits, this includes:

• Benefit allocations and resolutions.
• Oversee the general administration of employee benefits by maintaining updated employee benefit forms and documentation (claims, applications etc.)
• Monitoring & tracking of and reporting on benefit processes/documentation to ensure completeness, accuracy, and delivery in line with policies.
• Liaising with external stakeholders (dependents, fund administrators, insurers) on behalf of employees re. benefit allocations & resolutions.
• Ensure timely payment of monthly premiums.
• Handle all benefit compensations (IOD's).
• Advise employees of their benefit options.
• Collaborate and maintain professional communication with finance department.
• Understanding of the details of all benefits choices offered by the company.
• Serve as primary contact between employees, benefit plan providers and third-party administrators.
• Document and maintain administrative procedures for assigned benefits processes.
• Ensure timeliness and accuracy of required reporting and fees.

What are the requirements?

• Grade 12 and a Diploma in Administration/or similar.
• 1+ year/s relevant experience. Understanding of Employee Benefits & Rewards (advantageous).
• Microsoft Office with advanced Excel skills, HR Systems (Sage, etc) advantageous.
• Attention to detail, Self-motivated, proactive and works independently. Confident and ability to communicate at all levels of the organisation.

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Who we’re looking for?

• You’ve got a financial/accounting background and moved into the tech space
• You’re great at working with people
• You have at least 4 years’ experience working with Dynamics 365 or a similar financial system
• You’re in a senior support role and are that natural “go to person” for the team
• You have a qualification in IT, finance, or business

A day in your life?

• Ensure the timeous and effective response to first line support queries & problems to resolve issues arising from the use of applications and escalate queries where the issue cannot be resolved.
• Analyse trends in incidences reported & resolved to provide insights to developers and IT teams on areas of concern or repeated problems within applications or systems
• Document the process applied and resolution used to resolve incidences to maintain a library of knowledge to be shared with support & IT teams
• Ensure incidents are resolved as per SLA agreement
• Ensure Access and master data to all applications are managed accurately
• Proactively review all environments to ensure the mitigation of risks
• Address risks identified by internal and external audit
• Ensuring compliance with best practice and standards
• Build a sustainable working relationship with customers to ensure good customer service
• Work with both internal and external teams to drive root cause resolution of incidents logged
• Develop, enhance and maintain applications that conform to user requirements and specified architectural design.
• Solving technical problems
• Conduct post implementation monitoring and support
• Mentor junior support associates