Job Opportunities at Nedbank

Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Identify common customer service breakdown and drive relevant corrective measurements to ensure customer satisfaction.
• Conduct service related workshops and training interventions to improve customer service.
• Analyse relevant customer feedback systems and identify common trends in customer breakdowns and recommend corrective action to achieve world class service expectations.
• Ensure adherance to service standards and strategies by observation and measurement and recommending corrective action.
• Collaborate with key stakeholders to identify initiatives to ensure achievement of sales and service targets.
• Support relevant areas to achieve sales and service objectives by highlighting gaps and opportunities.
• Monitor and coach to ensure understanding and effective utilisation of all sales and service systems to achieve strategic objectives.
• Reducing application errors and improve data quality by identifying frequent offenders and putting corrective activities in place.
• Conduct regular checks on sales claimed and leads provided to ensure compliance with policy and procedures.
• Monitor budget to ensure no overspend on marketing and sales within the region.
• Improve branch profitability through driving net new to franchise acquisition.
• Drive activation and entrench sales to improve revenue generating accounts.
• Focus on portfolio tilt and drive relevant products to increase revenue.
• Plan and implement local area marketing activities.
• Identify gaps in sales performance and provide training to impacted staff.
• Drive strategic sales levers by observing; coaching and testing for understanding.
• Increase sales by researching market and identifying sales opportunities and ensuring fulfillment.
• Drive daily sales disciplines by identifying shortfalls and ensuring corrective action is taken.
• Improve productivity and participation through daily focus on sales levers.
• Measure and drive sales leads and usage of relevant sales systems to improve cross selling opportunities.
• Improve cross sell through driving digital enticement by identifying lost opportunities and communicating these to relevant stakeholders.
• Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.

Minimum Experience Level

• Insurance /Brokerage experience
• DOFA experience

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

FAIS Qualification, Regulatory Examination 1 Qualification.

Type of Exposure

• Answering customer questions
• Sharing information in different ways to increase stakeholders understanding
• Communicating complex written information.
• Brainstorming ways of improving a product or situation.
• Challenging the status quo with a view to improving the environment or people's understanding
• Communicating standards to others.
• Coordinating and securing buy-in from internal stakeholders.
• Providing professional advice/opinion
• Using different approaches in new work situations
• Coaching others

Technical / Professional Knowledge

• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Nedbank policies and procedures
• Principles of financial management
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Cluster Specific Operational Knowledge
• Credit and risk Knowledge

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Job Purpose

To collect and recover on overdue accounts through telephonic collections; written communication or through external collection agencies / attorneys; so as to achieve Nedbank's strategic objectives.

Job Responsibilities

• Follow up on past due accounts by contacting clients as reminder.
• Manage work allocation to external collection agencies by monitoring performance and adherence to service level agreements and internal compliance requirements.
• Monitor cost-to-recovery ratio of external vendors by tracking their recovery processes and litigation.
• Arrange repayment schedule by evaluating client's financial status.
• Build relationships with internal stakeholders through formal and informal information sharing and feedback.
• Build and manage relationship with external stakeholders through formal and informal information sharing and feedback.
• Manage portfolio by tracking performance and reporting on recovery on monthly basis.
• Utilise resources within target levels by limiting stationary use and personal telephone/internet/social media use.
• Manage quality and quantity of portfolio by checking accuracy and adherence to policies, procedures and standards.
• Ensure stakeholder/vendor compliance to guidelines by monitoring milestones against timelines.
• Mitigate risk by complying to legislative requirements, policies and procedures.
• Identify inefficiencies and shortcomings in processes by identifying areas of improvement based on systems, client and vendor feedback, legislation and industry trends.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
• Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders.
• Ensure that own contribution and participation contributes to the achievement of team goals.
• Create and manage own career through guidance and support of management, department and colleagues.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure knowledge management, continuity and team success through constructive participation in a diverse team and sharing knowledge with team.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate social responsibility initiatives for the achievement of business strategy (e.g. training/awareness on digital forensic examination to external parties on pro bono basis).
• Identify opportunities to improve or enhance processes by identifying and recommending improvements to tools, policies and procedures to add value to Nedbank.
• Add value to Nedbank by identifying opportunities to improve or enhance processes through identifying and recommending improvements and supporting implementation of tools, policies and procedures.

Minimum Experience Level

• 1-3 years experience in credit collection and recovery
• 2 years preferably have been in a banking/financial environment

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

Diploma / Degree in Credit Management, Paralegal qualification / Business Management qualification.

Technical / Professional Knowledge

• Administrative procedures and systems
• Data analysis
• Microsoft Office
• Relevant regulatory knowledge
• Business writing skills

Behavioural Competencies

• Building Customer Loyalty
• Communication
• Continuous Learning
• Decision Making
• Managing Work
• Quality Orientation

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Job Purpose

To provide quality and accurate business administrative support services to internal and external stakeholders enabling Nedbank to achieve its business goals.

Job Responsibilities

• Action stakeholder requests by capturing and processing the administration request on the relevant system.
• Action vendor invoice payments by capturing and processing the data on the relevant system.
• Perform reconciliations from Supplier invoice and general leadger accounts by comapring with the supporting documents and Management Information Systems (MIS).
• Contribute to revenue increase by driving the submitted sales to completion.
• Compile a catalogue of services by allocating costs per product.
• Ensure recovery of costs for services rendered by maintaining and monitoring the transfer pricing system.
• Ensure delivery of value for services rendered by utilising product MIS as input into vendor engagement meetings for the purpose of driving down costs.
• Monitor departmental financial performance by analysing actual to budget variances.
• Contribute to efficient budget compilation by applying statistical growth information to financial expenditure requirements.
• Minimise financial and reputational risk by ensuring accuracy of processing activities.
• Minimise operational costs by avoiding unnecessary expenditure.
• Provide feedback to internal and external stakeholders by generating and making available relevant reports and MIS.
• Meet and exceed internal and external client needs by timeously responding to queries and actioning the request within the Service Level Agreement (SLA)
• Ensure to follow through relevant tasks by monitoring and verifying the process flow till completion.
• Ensure to verify and authenticate reports, data and transactions by physically extracting, generating and checking reports from the system.
• Verify client information on systems in accordance with Nedbank policies and FICA rules.
• Prepare trustee meeting packs and month end packs for management .
• Maintain and update the administration files and legal documents by saving electronic files on server or physical secure repository.
• Escalate anomalies where cases or call records not found or if there a mismatch of accounts are not logged by emailing Team Manager.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.

People Specification

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

Diploma: Financial Management / Diploma in Business Administration

Minimum Experience Level

Role specific

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking knowledge
• Banking procedures
• Business terms and definitions
• Data analysis
• Relevant regulatory knowledge
• Business writing skills
• Product Knowledge
• Relevant system knowledge
• Governance, risk and controls

Behavioural Competencies

• Communication
• Collaborating
• Customer Focus
• Initiating Action
• Work Standards
• Managing Work

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Job Purpose

Nedbank’s Group Digital Marketing Department is seeking a versatile mid-level copywriter who will be responsible for creating consumer-targeted copy for a diverse range of portfolios. The scope of this job includes creating copy for online media including paid social media, articles, landing pages, microsites, apps, videos etc. SEO knowledge is essential. The mid-level copywriter will have experience in writing copy for prominent brands. Examples of work will be requested, and a copywriting test will be conducted at Nedbank’s Head Office in Sandton. The mid-level copywriter will contribute to the user experience of the customer journey by producing compelling copy with a strong narrative, as well as generating innovative ideas that move the organisation forward. The successful candidate will be reporting into the senior digital copywriter.

Job Responsibilities

• Work with CX, UX and UI designers to develop messaging and micro copy for app and web user journeys, chatbots, notifications, mailers, infographics and videos
• Drive vision for product language and content across customer journeys
• Identify and articulate problematic moments in user flows with the goal of raising the CX bar
• Define and document standards, patterns, principles and processes to establish a unified approach to communications
• Drive alignment on style, voice and tone across channels
• Collaborating with multi-discipline practitioners and project stakeholders
• Presenting work to stakeholders and managing good relationships with them
• Manage projects and copy requests from across the enterprise, prioritizing tasks, managing approvals and tracking time spent
• Influence and adapt to stakeholder feedback
• Support the achievement of the business strategy, objectives and values
• Stay abreast of developments in field of expertise
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc)
• Participate and support corporate responsibility initiatives for the achievement of business strategy
• Seek opportunities to improve business processes, models and systems though agile thinking

Atributes

• Meticulous attention to detail
• A passion for writing
• Creative problem-solving abilities
• Experience in writing on various platforms including social media, apps, campaign pages, microsites, blogs, video sites etc.
• Knowledge of the current digital arena
• Understanding of digital marketing best-practice principles

Essential Qualifications - NQF Level

• Matric/Grade 12/National Senior Certificate
• Advanced Diploma/ National 1st Degree

Preferred Certifications

Certification in UX Writing, Content Strategy, UX or Design

Type of Exposure

• Working with a group to identify alternative solutions to a problem
• Sharing information in different ways to increase stakeholders’ understanding of digital landscape
• Comparing two or more sets of information
• Business writing and proofreading
• Building and maintaining effective relationships with internal and external stakeholders
• Managing customer expectations
• Interacting with diverse people
• Working in a fast-paced environment
• Working in a team

Minimum Experience Level

• 3-4 years’ experience in writing and editing copy
• Knowledge of writing for SEO is essential
• Financial sector experience preferred but not essential
• Advertising/marketing agency experience will be advantageous
• Strong verbal and excellent written business communication skills
• Excellent time-management and multitasking skills

Technical / Professional Knowledge

• Written and verbal communication skills
• Writing, editing, proofreading, layout and design skills

Behavioural Competencies

• Collaborating
• Managing Work
• Leveraging Feedback
• Continuous Learning
• Technical/Professional Knowledge and Skills