Career Openings at Nedbank - 21 Positions

Job Purpose
To analyse information security related tasks within the ambit of existing information security policies; rules; standards and processes; procedures and practices as well as business rules. Working independently within the agreed work practices with minimum supervision to deliver on work tasks. Mentor administrators. Communicate to the specialists; execute analysis work tasks; perform operational tasks; question and recommend improvements to the existing policies; process and procedures. To ensure stability and up-time for areas the incumbent takes responsibility for; which will require availability per prior agreement to perform job related duties outside of normal working hours.

Job Responsibilities

• Participate in organic MISS projects.
• Assist with support of Beyond Trust PAM solution.
• Participate in DR tests to assist privileged users in the bank. 
• Scripting in an enterprise.
• Endpoint troubleshooting. 
• Vulnerability and patching management reports.
• Produce SQL reports. 
• Provide AD support.
• Build relationships with I&O: EUC and EUS.
• Liaise with other teams to promote good security practices and explain security standards and procedures.
• Essential Qualifications - NQF Level
• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees
• Preferred Qualification
• A+, N + S+ or Relevant information Security Qualifications 
• MCSE/MCITP

Type of Exposure

• Completed Reports and Achieved Budgets
• Developed and Implemented Communications Strategy
• Manage internal process
• Managed Relationships
• Managed Transformation & Innovation
• Managed Self
• Provided Administrative Support

Minimum Experience Level

• At least 5 years experience in IT environment of which at least 2 years in Information Security operations

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking knowledge
• Banking procedures
• Data analysis
• Governance, Risk and Controls
• Microsoft Office
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Cluster Specific Operational Knowledge
• System Development Life cycle(SDLC)
• TCP/IP
• Information Security terms and definitions
• Basic computer concepts
• Relevant Operating System
• Information Security policies and procedures

Behavioural Competencies

• Continuous Learning
• Collaborating
• Customer Focus
• Initiating Action
• Work Standards
• Managing Work
• Technical/Professional Knowledge and Skills

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Job Purpose
We are looking for an Experience Designer who will play a crucial role together with the Head of Experience Design in integrating the user experience and will have to work closely with the Integrated Channels, Brand, Retail marketing and others to ensure that we deliver world-class experiences across our brand touchpoints.

Job Responsibilities

• Support the Head of Design Experience in deploying and ensuring consistency of brand strategy, brand assets and brand experience standards across all physical and digital platforms and channels
• Shape products and experiences that fulfil our purpose to use our financial expertise to do good for individuals, families, businesses and society
• Shaping the strategic direction of experience design and delivery methodologies, frameworks, principles and templates to enable customer-centric design-led experiences enabled by people and technology.
• Drive XD leading practice standards and methodologies within design and across the enterprise through knowledge sharing, ways of working and role modelling.
• Develop compelling visual artifacts (UI layouts, interface elements, prototypes, high-level storyboards, mock-ups, wireframes etc.) to effectively communicate UI and UX needs.
• Develop and maintain design elements, mock-ups, and specifications as needed
• Research the latest visual design, UI and interaction concepts, presentation layer technologies, digital best practices, online trends, and provide recommendations for improvements
• Custodian for developing visual, UI and interaction design assets to be adopted within design system
• Conducting best practice research to develop and improve UI and interaction design to solve end user problems effectively.
• Formulate testing parameters to effectively assess user experience
• Conduct competitor research to develop and improve features of products and to balance user needs, technical constraints, and business objectives to solve user problems effectively
• Understand scope, requirements, and drive innovative solutions aligned with business goals and UX metrics
• Develop user experience flows and integrating them to mock-ups, usage scenarios, prototypes, specifications, navigation maps, and other design documents
• Create and evaluate interaction models, user task flows, screen designs, and UI details that promote ease of use and optimize the user experience
• Effectively communicate ideas, both verbally and visually to gain stakeholder agreement
• Collaborate actively and work effectively with cross-functional teams to ensure designs are successfully created and implemented to achieve the user goals
• Advocate for the end-user throughout the development process and work closely with other members of the Service Design Team to craft a world-class user experience
• Create solid recommendations and prioritization based on technology and business needs
• Adhere to design standards by understanding and following the Design System
• Adhere to our client centred design process
• Consider user feedback from user testing results in order to deliver the best customer experience.
• Accountable for time management within each project to ensure agreed deadlines are met.
• Adhere to consistent design patterns and principles.
• Align to technical infrastructure of the Group.
• Support the achievement of the  business strategy, objectives and values by ensuring delivery of process, services and solutions.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Professional Experience Design, Social Sciences or Behavioural Science qualification or equivalent

Minimum Experience Level

• +5 years experience in a similar role within financial services and/or design agencies 

Type of Exposure

• Accuracy of realisation of design
• Analysing and interpreting quantitative and qualitative data for accurate design and implementation
• Communicating design guidelines and guidelines to different stakeholders
• Design tools
• Design/ Modelling
• Finding better/new ways to do things / improve / redesign
• Have an in-depth understanding of architecting, designing and the implementation of a DevOps tool chain for an SME business.

Technical / Professional Knowledge

• Process Design
• Product design
• Relevant design tools
• Writing, editing, proofreading, layout and design skills
• Web Design

Additional Requirements

• Ability to connect strategic objectives to the standards that define the practice
• Exposure to various stages of design maturity i.e. adhoc, emerging, established and mature
• Exposure to the commercial and strategic measurement for client experience design
• Exposure to interacting with enterprise-wide teams
• Ability to contribute to design governance
• Basic front-end development understanding (HTML & CSS)
• UX/UI/CX
• Solid knowledge of human/client centered design principles

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Job Purpose
To plan, track, monitor and control activities of small projects to ensure that project goals/objectives are accomplished within the prescribed time frame, agreed quality and funding parameters enabled through Nedbank project methodologies and people management. The Project Manager will also ensuring the team is working on the right tasks at the right time, working closely with the product manager to translate epics, stories, and other items on the sprint list into actionable tasks for the delivery team

Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g., staff surveys etc.).
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
• Ensure accurate cost estimation based on coverage of customer requirements and project scope
• Manage project budget within mandate
• Deliver projects on target within due date, budget and according to scope and project governance
• Ensure traceability of defined benefits throughout the life cycle of the project and escalate any deviations arising throughout the project Identify project stakeholders; communicate their roles; define level of participation in project; map their communication needs and manage stakeholder engagement strategies through the project plan
• Manage each stakeholder group actively through the change cycle
• Manage the business change, impact across process, systems, and technology
• Understand roles; behaviours and operations and define strategies in the project schedule
• Coach customers and management where processes and systems are changed ensure the change management process is led and supported together with the customer capture client needs accurately in scope and ensure sign off by stakeholders
• Ensure satisfactory post implementation review by obtaining final sign-off from customers Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced, and certifications obtained and/or maintained within specified time frames.
• Ensure successful implementation of Agile in software projects with improved quality in accordance with business needs and strategic goals.
• Provide expert level guidance to software project team in terms of process, system, tools, methods as well as communication, integration, and successful team dynamics through weekly facilitation sessions
• Integrate with diverse stakeholders by engaging and facilitate with multiple divers’ groups across a spectrum of wants and needs
• Engage and facilitate with multiple diverse groups across a spectrum of wants and needs
• Build professional relationships though engagement and regular communication and feedback with all stakeholders using quality metrics and project status reports as drivers
• Ensure satisfactory post implementation review and performing retrospectives/inspect & adapt sessions as required.

Essential Qualifications - NQF Level

• Professional Qualifications/Honour’s Degree
• Diploma

Preferred Qualification

• Bachelor of Technology: Project Management , Matric / Grade 12 / National Senior Certificate

Essential Certification

• Relevant certification in PM practises or methodology (PRINCE/ PMBOK ETC)
• Certified Scrum Professional
• Relevance in at least one of the following:
• Scrum Professional
• Scrum Master
• Agile Certified Practitioners (ACP) - PMI

Type of Exposure

• Built a high performance culture
• Built and maintained stakeholder relationships
• Developed and Implemented Communications Strategy
• Delivered compliance risk management programmes and advice
• Designed Workforce Planning Solutions
• Managed Self and Team

Minimum Experience Level
•    Between 3 to 5 years working in a project environment including exposure to a management of small to medium projects.
•    Between 3 to 5 years’ experience in IT. 
•    Between 2 to 5 years exposure to agile delivery and managing a squad as a Scrum Master

Technical / Professional Knowledge

• Relevant regulatory knowledge
• Cluster Specific Operational Knowledge
• Governance, Risk and Controls
• Data analysis
• Relevant project management platform and tool knowledge
• Principles of financial management
• Information Technology concepts
• Project Tool Kit
• Project management principles and methodologies

Behavioural Competencies

• Collaborating
• Continuous Learning
• Planning and Organizing
• Customer Orientation
• Monitoring Information
• Leveraging Feedback
• Earning Trust

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Job Purpose
Use the automation framework, design patterns and pre-defined test tools to inspect, analyse, design, develop and implement re-useable automated test assets to quality assure the solution and its architecture to ensure the overall quality of the solution.  

Job Responsibilities

• Actively participate in the planning, estimation and sizing of products, features, stories to be delivered.
• Delivery of a well-structure and standard designed, quality assurance solutions within the timelines agreed with the delivery team.
• Report and manage the resolution of issues timeously to avoid unplanned expenses which could result in late delivery and stability issues once operational.
• Contribute to the retrospective reviews to introduce efficiencies which will ensure quicker delivery with high quality to our clients.
• Work closely with Test Leads, Chapter Leads, Developers, Architects, Product Owner and other Stakeholders to meet the expectations of our client.
• Build and foster deep relationship with Peers, Subject Matter Experts, Developers, Product Owner and other Stakeholders though honest communication which align to the Nedbank Values.
• Liaise with Stakeholders across Group Technology to build a network that will align to nWoW.
• Confirm that the automation test suite implemented is appropriately catalogued and aligns with the governance.
• Responsible for testing of the system or component testing under load, high-availability, recoverability and other fit for purpose software non-functional testing.
• Log defects using the pre-defined defect management tool and ensure the relevant information is captured accurately that will assist with the root cause analysis.
• Identify potential product risks and communicate to the QA Lead the details and any possible mitigation factors.
• Collaborate with the stakeholder to ensure the resolution of a defect and that the root cause analysis is performed and recorded.
• Report status of testing to the squad daily.
• Participate in all retrospective reviews.
• Participate in the showcase to stakeholders.
• Understand and manage own time based on expected timelines articulated by the line-management and project expectations.
• Collaborate with Peers and industry experts to understand technical advances and its application within the Nedbank eco-system.

Essential Qualifications - NQF Level

• Advanced Diplomas/National/ Bsc/Bcom in Information Technology 1st Degrees
• Industry Experience with Programming background

Essential Certifications

• ISTQB foundation or equivalent (ISEB)
• ISTQB Agile (recommended)

Type of Exposure

• Experience in an agile development environment using Scrum and/or Extreme Programming

Minimum Experience Level

• 3 to 5 years Test automation experience both in UI and API

Technical / Professional Knowledge

• Java Development with J2EE and/or Springboot knowledge (Advanced)
• Automation testing using Selenium with Java and TestNG framework
• Use of repository systems such as GitHub and Bitbucket.
• Testing of Services using automation tools such as Rest Assured, SOAPUI, Postman.
• BDD with Cucumber
• Continuous Integration (CI) process with Jenkins
• Agile methodology and working in agile teams
• Use of Maven
• Use of Jira and Confluence
• Exposure to Cloud technology.
• Experience in building stubs.
• Experience in Service Virtualisation

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Job Purpose

• Be the lead in extracting value from the Customer Life Time model, and to assist in the build, enhancement, maintenance and update Customer LifeTime value.

Job Responsibilities

• Assist in Build / Enhance / Maintain/ and update Customer Profitability
• Understanding Customer Behaviour and Customer Profitability 
• Customer Profitability decision support including assessing of Client Value propositions and assist in development of business case for CVP's 
• Evaluate and research tactics to grow Customer Profitability 
• Assist in the optimal utilisation of Customer Profitability 
• Evaluate / measure value created utilising Customer Profitability 
• Create Client Value Proposition/s to reward clients for desired behaviour, across all platforms 

Essential Qulification

• Matric / Grade 12 / National Senior Certificate 
• Degree in any numerate subject (Economics, Mathematics, Engineering, Mathematical Statistics, Actuarial Science)

Minimum Experience Level

• 5 years’ experience in building credit and profitability / npv models
• SAS and Python 

Type of Exposure

• Coaching and mentoring others
• Building a community of leaders
• Developing a functional/divisional strategy
• Managing complex boardroom dynamics and exhibiting a strong boardroom presence
• Managing multiple functions
• Developing succession plans
• Formulating and implementing communication strategies to cascade functional strategies
• Conducting benchmarking exercises to investigate improvement opportunities
• Executing major organisational change
• Managing business risks

Technical / Professional Knowledge

• Business terms and definitions
• Capacity planning
• Change management
• Client service management
• Communication Strategies
• Financial Accounting Principles
• Governance, Risk and Controls
• Principles of project management
• Strategic planning
• Business writing and presentation skills

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Job Purpose

• To recommend and or grant credit in order to place quality assets on to the book and continued risk management across Nedbank.

Job Responsibilities

• Validate client and supporting information by assessing the contents of the documents.
• Analyse credit applications by assessing serviceability of the funding applied for.
• Approve funding by making decision based on the credit policy guideline in conjunction with relevant Nedbank strategy and the analysis based on the information provided.
• Suggest alternative funding solutions by making recommendations based on the credit policy guideline and the analysis based on the information provided where declined.
• Build and maintain effective working relationships by providing a range of specialized credit risk management advisory services.
• Manage client expectations by operating within the specified parameters and Service Level Agreements (SLA).
• Enhance processes, policies and procedures by recommending and making submissions to the relevant parties.
• Adapt to changes in Legislation by providing input to redesigning credit processes and systems where applicable.
• Ensure processes are actioned within mandated signatories by checking and confirming the sign off.
• Manage daily activities of direct reports by monitoring the staff output.
• Manage performance and build the intellectual capital of the team by conducting on the job training, counselling and coaching.
• Support the achievement of the  business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate responsibility initiatives for the achievement of business strategy.
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

Minimum Experience Level

• 5 years credit / credit assessment experience within a Banking environment. Business Banking Credit experience will be an advantage. 
• Nedbank Credit Assessment System knowledge – (EPIC, NTE, Banking Platform, ACM and Staff ware will an advantage)

Requirements

• Matric / Grade 12 / National Senior Certificate
• NQF Level 6 or Higher in a Financial or Accounting / Management / Accounting / Analysis

Type of Exposure

• Working with a group and individually to identify alternative solutions to a problem 
• Analysing situations or data that requires an in-depth evaluation of multiple factors 
• Analysing and interpreting qualitative and quantitative data 
• Interacting various levels of management 
• Managing conflict situations. 
• Managing multiple projects 
• Influencing stakeholders to obtain buy-in for concepts and ideas 
• Sharing information in different ways to increase clients understanding 
• Preparing and delivering presentations. 
• Providing professional advice/opinion 

Technical / Professional Knowledge

• Banking knowledge 
• Banking procedures 
• Business Acumen 
• Communication Strategies 
• Data analysis 
• Governance, Risk and Controls 
• Industry trends 
• Nedbank policies and procedures 
• Principles of financial management 
• Principles of project management 

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Job Purpose

• To analyse; interpret; collate and present financial and non-financial information in order to drive strategy; enable decision making and support Nedbank Business Units; as per the business strategy.

Job Responsibilities

• Prepare budgets and forecasts within turnaround times by gathering business requirements, understanding business trends, projecting forwards and making recommendations where appropriate.
• Prepare all monthly reports by collating data, creating reports, analysing and commenting on the results.
• Meet deadlines by working within the monthly strategic calendar.
• Build and maintain strong internal and external relationships by attending relevant meetings and regular communication.
• Build trusting professional relationships by sharing professional knowledge, meeting deadlines and providing high quality work.
• Ensure all general ledger entries are accurate and correctly posted and approved by checking daily reports, performing quality control checks and querying incorrect postings.
• Perform quality control checks (daily and monthly process) by verifying data accuracy, proper authorisation and reconciling the general ledger accounts.
• Analytics of client segment financials (income statement, balance sheet & related ratios)
• Work with the business to review & refine Business cases, & post-sign off/implementation - track actuals against the targets set in BC
• Ensure compliance by following regulations, policies and procedures.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge  sharing knowledge with team.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.

Minimum Experience Level

• 1 year CA post-qualification experience
• Advanced level of Microsoft Excel

Preferred Qualification

• Bachelor of Commerce: Accounting
• CA SA

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees
• Matric / Grade 12 / National Senior Certificate

Type of Exposure

• Working with a group to identify alternative solutions to a problem
• Completing various administrative duties (e.g.; managing records and reports)
• Sharing information in different ways to increase stakeholders understanding
• Comparing two or more sets of information
• Communicating internally and externally
• Tracking cost against a budget
• Checking accuracy of reports and records
• Building and maintaining effective relationships with internal and external stakeholders
• Managing customer expectations
• Interacting with diverse people

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking procedures
• Business terms and definitions
• Cluster specific operations
• Data analysis
• Governance, Risk and Controls
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills

Behavioural Competencies

• Applied Learning
• Communication
• Collaborating
• Initiating Action
• Work Standards
• Managing Work

Closing Date -  22nd, April 2022

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Job Purpose

• To deliver banking solutions to clients by understanding their business and needs through relationship management to achieve Nedbanks strategy to be the most admired bank.

Job Responsibilities

• Deliver banking solutions that meet client needs through understanding of client's business and needs through relationship management.
• Demonstrate an understanding of risk parameters by managing client relationships according to credit principles
• Improve results by tracking and analysing financial reports against agreed measures.  
• Understand clients business and needs through proactive client relationship management according to portfolio mandate.
• Build relationships with internal stakeholders through communication and networking as determined by client needs.
• Collaborate with third parties by engaging with them as guided by requirements of solutions delivered to clients.
• Complete tasks through planning and reviewing against set targets.
• Manage resources (time, processes and support teams) to optimize value against client expectations.
• Comply with risk standards,policies and procedures through training and development as required by group complianceframework
• Research and analyse information by using problem solving techniques to propose solutions for work challenges.
• Support the achievement of the  business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.  
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Degree in Business or Finance (e.g. BSc Economics, B Comm, Certified Associate of the Institute of Bankers, FAIS Accreditation Regulatory Examination Level 1.

Type of Exposure

• Conducting root cause analysis
• Working with a group to identify alternative solutions to work situations.
• Analysing situations or data that requires an evaluation of multiple factors
• Interacting with diverse people
• Building and maintaining effective relationships with diverse internal and external stakeholders
• Developing ways to minimise risks
• Analysing and interpreting qualitative and quantitative data
• Drafting reports
• Interacting with various levels of management
• Managing conflict situations
• Managing multiple projects
• Influencing stakeholders to obtain buy-in for concepts and ideas.
• Answering customer questions
• Sharing information in different ways to increase stakeholders understanding
• Communicating complex information orally
• Communicating complex written information
• Brainstorming ways of improving a product or situation.
• Challenging the status quo with a view to improving the environment or peoples understanding
• Identifying trends
• Checking accuracy of reports and rec
• Communicating standards to others
• Conducting gap analysis
• Conducting a needs analysis
• Comparing two or more sets of information
• Coordinating and securing buy-in from stakeholders
• Preparing and delivering presentations
• Writing business proposals
• Providing professional advice/opinion
• Using different approaches in new work situations

Minimum Experience Level

• 2-3 years in a relationship management or banking environment

Technical / Professional Knowledge

• Banking knowledge
• Banking procedures
• Business Acumen
• Business principles
• Business writing
• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Microsoft Office
• Nedbank policies and procedures
• Nedbank vision and strategy
• Principles of financial management
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Decision-making process
• Nedbank culture
• Cluster Specific Operational Knowledge

Behavioural Competencies

• Communication
• Energy
• Building Trusting Relationships
• Managing Work
• Sales Disposition
• Sustaining Customer Satisfaction

Closing Date -  15th, April 2022

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Job Purpose
The subject matter expert (SME) provides the knowledge and expertise for business rules, process and product rules within Client Services. Part of the role includes working closely and supporting Client Services Managers and specialist consultants.

Job Responsibilities

• Ensure all business processes and rules are clearly defined, documented and reviewed regularly.
• Understand the complete end to end processes, how they fit together and the implications of a break in the process
• Provide recommendations for procedural improvements.
• Ensure that terms/jargon is simplified, understood and well communicated to the team
• Serve as a credible client service resource to the team and business where business processes, product and business rules are concerned
• Build strong relationships with various people in the business and with external stakeholders in order to document / develop processes
• Continuously assess processes, procedures and business rules to identify areas for improvement
• Problem solve process failures through route cause analysis, solution engineering and implementation
• Initiate and implement change processes across the department to improve quality and client experience
• Benchmark our service levels and client experience against industry standards
• Documenting in process mapping tool
• Manage business rules repository
• Ad-hoc project testing

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification and Experience

• 5 to 7 years Client Services experience in an Asset Management environment
• 3 to 5 years Business Process and Product rules expert experience in a Client Services environment
• Understanding and knowledge of financial services/investment industry and products(Units trust, TFI and Retirement products advantageous)
• Experience in an Asset Manager / Collective investment schemes

Technical / Professional Knowledge

• Administrative procedures and systems
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Banking knowledge
• Banking procedures
• Cluster Specific Operational Knowledge
• Business principles
• Business terms and definitions
• Governance, Risk and Controls

Behavioural Competencies

• Building Customer Loyalty
• Communication
• Technical/Professional Knowledge and Skills
• Managing Work
• Adaptability
• Quality Orientation

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Job Purpose
Monitoring of the end-to-end credit lifecycle across lending products for Retail and Relationship Banking and Rest of Africa, to provide oversight and optimise the quality of the credit portfolio.

Job Responsibilities

• Provide support to the Senior Manager of the Unit with regards to the critical monitoring, analysis, organization of and reporting on Credit Risk related matters for Segment Credit Committee  and Cluster Credit Committee in Retail and Business Banking, and Rest of Africa.
• Interact with stakeholders to deliver monitoring results and recommendations.
• Monitor quality of the credit lifecycle processes, evaluate whether credit policies are correctly implemented and whether policy guidelines are adhered to.
• Perform robust post approval/disbursement checks through statistical as well as sampling methods.
• Ongoing monitoring of trends, factors and implications that might impair credit quality, focus on Collections and Recoveries processes that impact quality of loan book.
• Develop Machine Learning models to perform efficient monitoring of credit policy adherence.
• Provide analytical support to the greater team with regards to credit related queries within acceptable timeframes.
• Ensure collaborative working relationships through regular, honest engagement with managers and team members.
• Ensure business effectiveness by providing input into systems, processes and policies.
• Understand and embrace the Nedbank Vision and Values by leading by example and re-enforcing values during meetings.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Create a client service culture through various required interventions.
• Encourage team to generate innovative ideas and share knowledge.
• Minimum Experience Level
• A minimum of 3 years Credit Risk Analysis work experience within Retail and Business Banking and specifically ,the Credit Risk Environment
• Understanding of banking regulations, specifically the role of the NCR, the SARB as well as BASA
• Data analytics and management software skill (SAS,Python,Netezza,etc)

Essential Qualifications - NQFL Level

• Bachelor's degree in Statistics ,Economics or Econometrics ,Finance or Mathematical Sciences

Type of Exposure

• Managing a team of people
• Communicating job requirements and performance standards to others
• Creating a business plan
• Implementing a strategic plan
• Measuring client satisfaction
• Investigating and reviewing processes to improve client satisfaction
• Assuming a key leadership role
• Coaching and mentoring others
• Recruiting and staffing
• Managing business risks

Technical / Professional Knowledge

• Business administration and management
• Change management
• Client service management
• Communication Strategies
• Consumer behaviour
• Financial Accounting Principles
• Governance, Risk and Controls
• Strategic planning
• Management information and reporting principles, tools and mechanisms
• Diversity management

Behavioural Competencies

• Earning Trust
• Coaching
• Communication
• Continuous Learning
• Customer Focus
• Delegation and Empowerment

Closing Date -  14th, April 2022

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Job Purpose
To develop high level end to end design and Macro design in the context of the high level solution architecture to realise the business requirements. To perform consulting servicesto find suitable solutions tovarious business requirements

Job Responsibilities

• Make and validate recommendations based on cost and userabilty (feasibility).
• Deliver work products according to the agreed time lines and within agreed budget.
• Deliver proof of concepts to customers and obtain the necessary  sign-off.
• Communicate new features to stakeholders through forums.
• Engage business stakeholders  as per stakeholder lists as well as senior programmers, architecture delivering hardware, software and firmware support across domains (including production environments).
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Participate in research that will enable recommendations related to system software.
• Advise and make recommendation on what king of software and availability will be required (medium to high projects).

People Specification
Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees
• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Bcom Information Technology

Essential Certifications

• Advanced Certification in relevant technologies where available

Type of Exposure

• Achieved Management and Process Results
• Achieved transformation and innovation results
• Designed Workforce Planning Solutions
• Executed Workforce Planning Deliverables
• Managed Transformation & Innovation

Minimum Experience Level

• 7 to 10 years Information Technology experience, of which 3-4 years in Systems Analysis and design experience

Technical / Professional Knowledge

• Principles of project management
• Relevant design tools
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Research methodology
• Role relevant related technologies
• System Development Life cycle(SDLC)
• Systems Analysis and design
• Technical System Interfaces
• Testing principles and processes

Behavioural Competencies

• Collaborating.
• Compelling Communication
• Decision Making
• Driving for Results
• Influencing
• Innovation
• Technical/Professional Knowledge and Skills
• Footer
• Preference will be given to individuals from underrepresented groups.

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Job Purpose
To translate macro design into detailed micro designs which will realise the business solution in their relevant areas of focus. Translate and communicate the required changes to the programmer community. Develop critical component parts.

Job Responsibilities

• Analyse, advise and where necessary create technical design relevant to their domain and/or advise across product area.
• Provide advice across business units on technological integration opportunities.•Implement learning's from post-mortem meetings.
• Deliver work products according to the agreed time lines and within agreed budget.
• Liaise with impacted teams through meetings.
• Consult with other domain players.
• Escalate non-compliance to relevant stakeholders.
• Provide consulting on specific technologies to Architecture.
• Establish and maintain relationships with peers in other domains.
• Recommend and publish technical solutions.
• Interpret the business requirements in order to create technical specifications within own product area with an in-depth understanding of impacts across other Product areas (within project environment).
• Ensure technological integration across applications.
• Delivered systems, products and/or projects which contributed to improved client service.
• See to successful signoff of the test pack on the applicable platforms.
• Review required document(s).
• Analyse level of impact and risk on project and stakeholders .
• Deliver impact analysis artefact including effort estimation and time lines.
• Assign level of impact and risk.
• Review analysis of less complex projects.
• Consider industry trends in technical design areas.
• Deliver optimal solutions within the capability of the technology across multiple domains.
• Participate in building of the current technology landscape.
• Consult on problem solving when requested.
• Provide guidance on the feasibility of proposed technical solutions and suggest alternatives.
• Facilitate technical design sessions and approve component specifications across product domain areas.
• Participate in analyst forums.
• Attend design forums and participate in proof of concepts.
• Advise management on the technical readiness, risk and impact of the proposed implementation to production at all levels of complexity
• Support the achievement of the  business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensure delivered systems, process, services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
• Contribute to a culture conducive to the achievement of transformation goals by participate in Nedbank Culture building initiatives (e.g.. Staff Surveys etc.).
• Participate and support corporate social responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank. 
• To contribute towards business success by applying coding and automation construction techniques to build automation artefacts according to a solution design, test components and create an integrated automation solution as part of a team of developers.

Required Technical Knowledge

• Competent software developer with experience on different languages (java, C#, C++, SQL);
• Scripting language experience;
• Experience setting up CI/CD pipelines

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Bachelor of Science: Information Technology , Advanced Diplomas/National 1st Degrees

Essential Certifications

• Advanced Certification in relevant technologies where available

Type of Exposure

• Built and managed stakeholder relationships
• Manage internal process
• Designed Workforce Planning Solutions
• Managed Relationships
• Managed Stakeholder / Client Relationships
• Managed Self

Minimum Experience Level

• 7-10 year experience in programming of which at least 3 years design experience.
• 3 - 6 years on the job development experience; Competent software developer with experience on different languages (java, C#, C++, SQL); Scripting language experience;
• Experience setting up CI/CD pipelines;  Infrastructure as code experience; Experience testing product functionality;
• Experience with performance and/or security testing 

Behavioural Competencies

• Decision Making
• Influencing
• Innovation
• Building partnerships
• Compelling Communication
• Driving for Results
• Quality Orientation

Technical / Professional Knowledge

• Banking knowledge
• Business Acumen
• Business principles
• Business terms and definitions
• Communication Strategies
• Governance, Risk and Controls
• Industry trends
• Microsoft Office
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Research methodology
• Decision-making process
• Business writing skills
• Cluster Specific Operational Knowledge
• Service orientated Architecture (SOA)
• Knowledge across multiple technologies
• Single Operating system
• IT Architecture
• Modelling (ARIS /UML)
• Joint application development
• Testing principles and processes
• Relevant development tools
• Systems application Design
• Information Technology concepts
• Banking procedures Technical
• Relevant design tools
• Systems integration

Closing Date -  22nd, April 2022

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Job Purpose
Performs business and systems analysis, designs, implementconfigures, supports and maintains SAP system. Plays a role in realisation  of business benefits under limited direction, in multiple  functional areas or modules in the SAP system.

Job Responsibilities

• Contribute to quality and  financial goals by operating within agreed budget and by conforming to the Service Level Agreements.
• Plans and prioritise work outputs with a realistic sense of time and resources involved.
• Ensures conformance to programming and/or configuration standards and /or documentation in line with best practices.
• Investigate and propose enhancements which will result in improved performance.
• Responds to customers with the appropriate level of urgency.
• Works under limited supervision of mentor/Senior in supporting the achievement of project/deliverables.
• Takes ownership in ensuring that customers expectations are met.
• Customer liaison into business.
• Demonstrates an understanding of how SAP software, services, products and solutions add value to the business.
• Highlights potential project or solution risks and issues to project management.
• Actively support other team members on projects as well as SAP internal tasks.
• Participate in knowledge sharing.
• Prioritise and/or integrate multiple projects /tasks concurrently.
• Provide input  to highlight inter dependencies between projects and support.
• Deliver all project activities leading to the implementation of the requirements by applying project management principles.
• Deliver as per approved SDLC.
• Provide direction, configure and maintain the SAP system and provide support through alignment to the standards processes and procedures.
• Assist other resources in technical preparation of SAP Process Procedures, test scenarios, end-user documentation and user manuals.
• Identify and Mitigate risk.
• Apply problem solving skills to resolve identified problems.
• Keep up to date on SAP and Nedbank strategy.
• Takes a disciplined approach and works effectively towards clear objectives and prioritises.
• Analyses and appropriately judges the pro's, cons, opportunities and risks of a problem.
• Uses information from different sources to aid in problem solving.
• Effectively resolves complex problems using creative approaches outside area of expertise.
• Maintain and sharing team  knowledge.
• Continually develop core skills, cross-functional expertise and business knowledge.
• Participate in Nedbank Culture building initiatives,
• Participate and support corporate social responsibility initiatives.
• Add value to Nedbank by identifying and recommending opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.
• Customer liaison; Gathering of User requirements; Design, enhance or develop reports / BI solution; Bex query development would be highly advantageous; Upgrades of the BI environment; CMC – report promotions; Business and technical writing and documentation; Testing and verification of data and reports; Facilitating sessions and presenting results / solutions to customers; Delivery of solutions and managing customer expectations

Technical Knowledge

• SAP ERP; SQL in lesser degree; BEX queries, SAP BI Toolset; Analytical skills; Testing skills; SAP relevant modular knowledge; Intermediate SAP Integration; Intermediate Data Architecture knowledge; MicroSoft Office proficiency; Project Management principles knowledge (intermediate);

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Bcom/IS/IT ENG/BSc/Com Science related degree 

Preferred Certifications

• Relevant SAP module certification

Type of Exposure

• IT Practices and Industry Knowledge
• Business Consulting skills
• Proficient Business Acumen
• Strong SAP technical knowledge
• Testing of software solutions
• Managing personal work delivery according to timelines and quality standards
• Building and maintaining effective relationships externally and internally
• Managing customer service and experience through personal delivery
• Contributing to improve team performance
• Mentoring and coaching

Minimum Experience Level

• 3 - 5 years SAP Functional experience
• Proven experience in BI report / solution development; Moderate to Proficient programming; Moderate to Proficient Bex query development; Proficiency working towards Agile methodology; Proficient Presentation and Facilitation skills; Building and maintaining effective relationships with internal and external stakeholders; Collaboration and Teamwork; Relevant data analysis and interpretation; Advanced Business Analysis / Business Consultation; IT Practices and Industry knowledge; SAP Solution DesignApplied SAP testing principles; 

Technical / Professional Knowledge

• SAP System
• SAP Architecture
• Project Management
• Microsoft Office
• Business analysis
• Presentation Skills
• business consulting and facilitation skills
• System Development Life cycle(SDLC)
• ASAP
• Problem solving skills

Behavioural Competencies

• Managing Work
• Quality Orientation
• Decision Making
• Continuous Improvement
• Continuous Learning
• Innovation
• Disclaimer
• Preference will be given to candidates from the underrepresented groups

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Job Purpose
The purpose of this role is to define overarching end to end designs as well as translating business needs and system requirement into detailed designs.  This individual must be able to act as a link between business and the technical team.  The candidate will be responsible to envision, lead and develop fit for purpose, integrated end to end technical solutions across multiple technologies for the organisation, through visionary long-term thinking.  The Identity and Data Access Governance team are required to enable specialized capabilities through Trends, insights and suggested improvements into the overall architecture, models, frame works, designs and configuration of the Sailpoint Identity IQ solution.  
The specialist will be expected to remain up to date on industry trends and to drive bringing together leading expertise in Identity and access governance, cyber security, Information security, data security and analytics to deliver on best practice models, patterns, and capabilities for the organization.

Job Responsibilities

• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
• Stay abreast of developments in field of expertise, ensuring personal and professional growth.
• Understand and embrace the Nedbank vision and values, leading by example.
• Seek opportunities to improve business processes and system. Participate in research that will enable recommendations related to system software.
• Advise and make recommendations on what king of software and availability will be required (enterprise wide). Attend design reviews.
• Establish vendor relationships to ensure timeous notification of software upgrades.
• Consult and sign-off on the release cycle. Consult to Divisional Technology Officer (DTO's) to ensure strategic alignment of systems software initiatives.
• Manage Vendor and external liaison on enterprise level procurements and contracts.
• Participates in architectural forums to inform alignment to strategic direction.
• Consult to clients and provide guidance on the delivering hardware, software and firmware support across domains (including production environments).
• Make and validate recommendations based on cost and usability (feasibility) on enterprise wide projects.
• Deliver work products per the agreed time lines and within agreed budget.
• Deliver proof of concepts to clients and obtain the necessary sign-off.
• Lead the recovery process and provide guidance on recovering the system within Payment Association of South Africa (PASA) timeline requirements.
• Review and approve the system requirements of enterprise wide software implementations.
• Provide SME consulting services to support the review and approval of system impact analysis documentation.
• Create systems impact documentation for larger, more complex/ enterprise wide projects that cross systems. Identify project dependencies and possible conflicts and manage these to resolution (enterprise wide).
• Define/approve system software standards and usage recommendations enterprise wide projects).
• Oversee enterprise wide software releases.
• Make presentations on recommendations related to adoption of new technologies.
• Participate in design forums to approve designs and validate recommended software technologies.
• Participate in system environment design (for multiple project/and enterprise wide).
• Ensure compliance to interbank/PASA/ABCI and CARD associations requirements.
• Consult on complex problems arising during development, implementation, post implementation and operational cycle.
• Consult on enterprise wide capacity requirements and vulnerability aspects and drive recommended solutions. Select tools that enable MIS reporting.
• Identify deviations to thresholds and proactive identification of expected threats to thresholds and defining mitigating actions.
• Alert appropriate areas to trigger corrective action.
• Receive, analyse and manage severity 1 and 2 situations.
• Participate in problem solving. Support the achievement of the business strategy, objectives and values.
• Identify training courses and career progressions.
• Share knowledge and industry trends with team.
• Obtain buy-in for developing new and/or enhanced processes that will improve the functioning of stakeholders' businesses.
• Attend industry related conference to establish a new technology understanding.
• Consult on the level of skill required to sustain the systems software.
• Advise on suitable training to support skill development. Participate in community of practice or user group forums to encourage knowledge transfer.
• Understand systems software broadly.

Key Responsibility

• Analyse problems and formulate solution based on organisations boundaries, architectures, and constraints: Needs to be achievable and operational, must push boundaries when required and continuously push for improvements. Understand constraints and risk and make the necessary trade-offs.
• Take proposed solutions through relevant governance forums and obtain acceptance for solutions from relevant specialists (domain or technology). Collaborate, communicate, and obtain buy-in from key stakeholders.
• Stay current with industry trends and how they might impact or improve the current tools, training, and support for the Identity IQ solution. Keeping abreast of the technical landscape and how it fits together.
• Support development of IAG & IAM strategies, roadmap, and architecture. Including supporting industry standards, regulatory compliance, and customer business requirements.
• Establish frameworks, standards and guidelines for Access Governance integration and grow maturity and skills in this specialist domain.
• Determine the technical complexity of integration of new systems to assist with prioritizations and demand management. 

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees
• Matric / Grade 12 / National Senior Certificate
• Essential Qualification (required minimum):
• Relevant Business- or Information Technology related degree or equivalent qualification 
• Technical Knowledge
• Industry trends
• Data analysis
• Modelling (ARIS/UML etc.)

Exposure/Experience

• Analysing situations or data that requires an in-depth evaluation of multiple factors
• Influencing stakeholders to obtain buy-in for concepts and ideas
• Identifying trends

Type of Exposure

• Designed Workforce Planning Solutions
• Achieved transformation and innovation results
• Executed Workforce Planning Deliverables
• Managed Transformation & Innovation
• Achieved Management and Process Results

Minimum Experience Level

• National Diploma/ Degree/ Post Grad in Information Technology
• 6- 10 years general work experience 
• Minimum with 4 years specialist experience in systems or integration

Advantageous Experience:

• Understanding of business and systems landscapes within the greater Nedbank environment
• Experience in system interfacing and resolution of inter-system integration.
• 2 – 3 years’ technical specialist experience in a relevant information security, Risk or related business environment 
• 2 years’ experience as a technical specialist, enabling or driving delivery of IT Systems
• Knowledge of security concepts in the broader Access Management related environment
• Knowledge of Sailpoint Identity IQ

Technical / Professional Knowledge

• IT Architecture
• Related Technologies
• Modelling (ARIS /UML)
• IT Data structures
• General Communication Skills
• Joint application development
• Testing principles and processes
• Information Technology concepts
• Relevant design tools
• Multiple IT products

Behavioural Competencies

• Communication
• Decision Making
• Influencing
• Innovation
• Collaborating.
• Driving for Results

Closing Date -  14th, April 2022

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Job Purpose
To design and maintain optimal data models/structures at both an enterprise and system / application level that meet the business and architectural objectives of the organisation.  To create structures that enable data to be persisted in a structured way to enable the value of the data to be unlocked.  To create appropriate data and class structures that enable the flow of data between providers and consumers.

Job Responsibilities

• Design data models that meet the business requirements and align to the agreed architecture framework.
• Ensure data modelling deliverables are delivered according to project plan and budget to meet commitment to stakeholders.
• Ensure all data modelling activities and deliverables are aligned to the development methodology and to the data modelling principles and standards
• Apply the Nedbank approved tooling to create the data modelling deliverables.
• Adopt the Enterprise Data Model (which is based on the IFW) as a standard for data model designs to leverage best practice and fast track data modelling efforts.
• Translate business requirements into data requirements.
• Analyse and profile the source data to understand data quality issues , relationships, patterns and rules in the data.
• Structure data requirements into logical data constructs based on the Enterprise Data Model, including ERD models, dimensional models to ensure optimal implementation.
• Compile Source to Target Mapping Specifications including the appropriate Transformation Rules
• Identifying definitive or authoritative source of data ; analysing source data; and identifying gaps to target structures
• Enable physical implementation of the data structure by generating the first cut physical data model from the logical data model.
• Facilitate dataflow understanding by collating dataflow diagrams outlining the flow of data across systems and interfaces.
• Reduce non value adding work by identifying opportunity for re-use of the Enterprise Data Model
• Maintain up to date knowledge of latest developments in the Data Modelling domain,  including reading; continuous professional development courses; seminars and conferences.
• Contribute to the creation of a comprehensive governed framework by working with the data modelling CoE and contributing towards defining the data modelling standards.
• Advise stakeholders on application of data modelling practices through consultation.
• Perform peer review on work performed by other team members
• Identify opportunities to improve or enhance processes
• Provide Overall Data Management Guidance and alignment to Nedbank's Data Management framework and standards
• Seek opportunities to improve business processes, models and systems though agile thinking.
• Support the achievement of the  business strategy, objectives and values
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy

Job Related Experience

• Able to demonstrate practical experience in relational and dimensional modelling techniques, OO modelling experience also an advantage
• Exprience using Infosphere Data Architect or any other Data Modelling Tool
• Experience with industry models such as IFW BFMDW
• Broad understanding of Data Management (DMBOK), systems development lifecycle methodologies and IT Architecture
• Relevant regulatory knowledge, and understanding of banking and financial services
• Experience in NOSql and other forms of database modelling advantageous

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees
• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Bachelor of Commerce , Bachelor of Science: Information Systems / Computer Science

Essential Certifications

• TOGAF
• DAMA certified data management professional (CDMP) or similar data management certification

Type of Exposure

• Achieved transformation and innovation results
• Designed Workforce Planning Solutions
• Developed and Implemented Communications Strategy
• Managed Internal Processes
• Managed Self

Minimum Experience Level

• 3-5 years and/or relevant industry experience as well as experience in the Data Modelling discipline

Technical / Professional Knowledge

• Data analysis
• Data Analysis and Interpretation
• Data Warehousing
• Data and Business analysis
• Data base Administration (DBA) Principles and Admin Concepts
• Data base administration
• Data modelling tool
• Database Knowledge
• SQL
• Problem solving skills

Behavioural Competencies

• Communication
• Decision Making
• Initiating Action
• Work Standards
• Technical/Professional Knowledge and Skills

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Job Purpose
To ensure Nedbank can connect and reach clients where they live, meet, shop, work and travel; to ensure profitability and growth in the informal market.

Job Responsibilities
Nedbank Goals (EDUCATE and SOLVE):

• Educate clients on the convenience, security and functionality of self-service solutions
• Increase the uptake of Nedbank products and service.
• Educate clients on Transactions and servicing of their accounts.
• Educate clients on digital banking and increase digital activity.
• Facilitate with resolution of client banking related queries.
• Solve client banking needs by offering digital banking solutions.

Nedbank Goals (GROW):

• Create great client experiences through client engagement to ensure Nedbank is rated number one in client service.
• Connect with the informal market community and offer financial solutions and services to meet their banking needs.
• Achieve sales growth targets by seeking opportunities to grow market.

Client Engagement:

• Establish relationships with  Individuals and businesses in the  community (i.e. spaza shop owners).
• Demonstrate banking  to the community as simple, convenient and progressive  through trusted digital channels. 
• Engage the community where they live, meet, shop, work and travel.
• Participate in community needs discussions to build mutually beneficial banking relationships . 
• Ensure great community experiences by acting in the client's best interest; keeping the the client informed and always  do and  say as promised.

Risk, Operations and Leadership:

• Adhere to Nedbank security, operational and compliance procedures and policies
• Uphold  the Nedbank corporate image requirements and standards .
• Give input to support and management teams to enable communities to achieve their financial  goals and to ensure a client first mindset in all interactions.
• Be an example to the team and others by bringing the Nedbank values and behaviours to life through your own behaviour, practice and self-growth.
• Ensure FICA and FAIS requirements are met as required by relevant legislation.
• Complete all relevant training requirements for role and ensure continuous learning as required.

Minimum Experience Level

• 1 - 2 years
• Demonstrated community involvement; Client Service, Sales, Relationship Building

Preferred Qualification

• FAIS accredited Qualification (Accounting, Finance, Banking, Business)

Essential Qualifications - NQF Level

• Diploma

Technical / Professional Knowledge

• Customer service principles
• Product Knowledge
• Client service principles
• Problem solving skills
• Client Relationship Management
• Financial products and services, Nedbank and external providers
• Relevant Nedbank policies and procedures

Behavioural Competencies

• Business Acumen
• Sustaining Customer Satisfaction
• Building Influential Partnerships
• Account Planning
• Advancing Sales Discussions
• Building Networks
• Planning and Organizing

Closing Date -  13th, April 2022

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Job Purpose
To effectively resolve escalated complex complaints in order to retain current and new clients and minimise reputational risk for Nedbank through enabling others .

Job Responsibilities

• Share best practices, provide updates and feedback with management information and identify areas of development and improvements.
• Operate within the values of accountability, pushing beyond boundaries, recognising good performance and providing operational synergies.
• Build strong working relationships by sharing information through meetings, regular communication, providing honest feedback and providing value adding services.
• Ensure transformational targets are met during the staff recruitment, retention and training process and using preferred suppliers.
• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
• Address issues raised in culture survey and improve results by creating action plans.
• Deliver worldclass service by encouraging a client-centric culture.
• Address resource inefficiencies, promote multi-skilling and address capacity gaps by reviewing and improving work processes.
• Manage operational costs by spending within budget.
• Ensure quality deliverables by applying best practice and inspecting direct reports' work.
• Ensure direct reports understand and support Nedbank's vision, values and strategy.
• Implement performance agreements, ensure a clear vision, agree on goals and objectives, provide regular feedback on performance, recognise and reward achievement and take appropriate corrective action where required.
• Asses and develop own performance and behaviour through formal and informal feedback.
• Attend learning, seek coaching or other industry or technical learning events and opportunities.
• Manage and develop a capable high-performing team.
• Conduct career conversations, utilise the talent grid principles and develop talent retention programmes.
• Achieve continuous improvement goals by encouraging team to challenge the status quo by initiating constructive debates about work practices and areas for improvement.
• Identify client expectations, set timeframes for resolutions, commit to action, guide and instruct direct reports, follow up and take corrective actions.
• Manage team performance and development.
• Engage in contingency planning, resource allocation, capacity and systems management and corrective actions. Understand, apply and create awareness of regulations and legislation and enforce adherence.
• Provide leadership insight and influence, succession planning and organising, coaching and upskilling team.

Minimum Experience Level

• 10 - 15 years Financial Services Experience

Preferred Qualification

• Relevant Bachelors Degree with a preference on communication skills.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Type of Exposure

• Formulating and implementing communication strategies to cascade functional strategies
• Conducting benchmarking exercises to identify improvement opportunities
• Networking and building relationships
• Developing a stakeholder management grid for the business
• Establishing and maintaining collaborative relationships with peers / managers
• Developing resource plans to execute functional strategies
• Managing a department or area
• Developing a client service delivery plan
• Proactive and balanced Decisions Making
• Managing business risks

Technical / Professional Knowledge

• Financial Accounting Principles
• Performance management
• Relevant regulatory knowledge
• Governance, Risk and Controls
• Management information and reporting principles, tools and mechanisms
• Organisational behaviour theory
• Communication Strategies
• Client Service Management
• Diversity management
• Talent management

Behavioural Competencies

• Customer Focus
• Communication
• Earning Trust
• Facilitating Change
• Building Partnerships
• Aligning Performance for Success

Closing Date -  14th, April 2022

go to method of application »

Job Purpose
To build, maintain, and support data pipelines that enable efficient campaigning and easy insights with a focus on data reliability and quality

Job Responsibilities

• Support existing data pipelines when required.
• Identifying areas for optimising and maintaining existing data pipelines to improve efficiencies and availability.
• Contribute towards the development and implementation of new capabilities to deliver relevant data.
• Structure data into compliance standards by adhering to metadata governance procedures according to Nedbank documented standards and formats.
• Follow proper development life cycles as agreed within the team.
• Maintain code repositories with compliance to standards, systems, processes and procedures.
• Contribute to internal/external information sharing initiatives.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team, stakeholders, and work.
• Commit to constant personal growth and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.

Minimum Experience Level

• 5 years in Data Engineering

Preferred Qualification

• Degree in Information Technology or Information Systems.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Diploma

Type of Exposure

• Maintain Internal Processes
• Maintain Stakeholder Relationships
• Manage Self

Technical / Professional Knowledge

• Data analysis
• Data engineering
• Relevant software and systems knowledge
• Quality assurance
• Data modelling

Behavioural Competencies

• Communication
• Initiating action
• Managing work
• Attention to detail

Closing Date  - 15th,  April 2022

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Job Purpose
To provide quality and accurate business administrative support services to internal and external stakeholders enabling Nedbank to achieve its business goals.

Job Responsibilities

• Action stakeholder requests by capturing and processing the administration request on the relevant system.
• Action vendor invoice payments by capturing and processing the data on the relevant system.
• Perform reconciliations from Supplier invoice and general leadger accounts by comapring with the supporting documents and Management Information Systems (MIS).
• Contribute to revenue increase by driving the submitted sales to completion.
• Compile a catalogue of services by allocating costs per product.
• Ensure recovery of costs for services rendered by maintaining and monitoring the transfer pricing system.
• Ensure delivery of value for services rendered by utilising product MIS as input into vendor engagement meetings for the purpose of driving down costs.
• Monitor departmental financial performance by analysing actual to budget variances.
• Contribute to efficient budget compilation by applying statistical growth information to financial expenditure requirements.             
• Minimise financial and reputational risk by ensuring accuracy of processing activities.
• Minimise operational costs by avoiding unnecessary expenditure.
• Provide feedback to internal and external stakeholders by generating and making available relevant reports and MIS.
• Meet and exceed internal and external client needs by timeously responding to queries and actioning the request within the Service Level Agreement (SLA)
• Ensure to follow through relevant tasks by monitoring and verifying the process flow till completion.
• Ensure to verify and authenticate reports, data and transactions by physically extracting, generating and checking reports from the system.
• Verify client information on systems in accordance with Nedbank policies and FICA rules.
• Prepare trustee meeting packs and month end packs for management .
• Maintain and update the administration files and legal documents by saving electronic files on server or physical secure repository.
• Escalate anomalies where cases or call records not found or if there a  mismatch of accounts are not logged by emailing Team Manager.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.

Minimum Experience Level
Role specific
Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Diploma: Financial Management / Diploma in Business Administration

Type of Exposure

• Completing various administrative duties (e.g. answering phones; making copies; filing)
• Managing conflict situations
• Comparing two or more sets of information
• Communicating internally
• Tracking cost against a budget
• Capturing data
• Checking accuracy of reports and records
• Drafting reports
• Managing customer expectations

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking knowledge
• Banking procedures
• Business terms and definitions
• Data analysis
• Relevant regulatory knowledge
• Business writing skills
• Product Knowledge
• Relevant system knowledge
• Governance, risk and controls

Behavioural Competencies

• Communication
• Collaborating
• Customer Focus
• Initiating Action
• Work Standards
• Managing Work

Closing Date- 13th, April 2022

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Job Purpose
To facilitate the implementation of the Enterprise-Wide Risk Management Framework and Operational Risk Management Framework in Nedbank to comply to regulatory requirements and ensure alignment to international best practice

Job Responsibilities

• Ensure the operational risk management framework and enterprise-wide risk management framework, methodologies, policies and processes are effectively implemented across the business/cluster.
• Perform risk and control assessments with the business units/clusters to ensure risk, controls and KRI are identified and monitored. 
• Support business with the identification, monitoring and reporting of major operational risk losses and control breakdowns.
• Compile and/or provide input into internal risk reports to the various governance forums within the business.
• Identify emerging risks through evaluating internal and external risk environment on a continuous basis
• Monitoring and advising management on the effective management and mitigation of identified risks.
• Identify regulatory changes and potential future operational risk impacts.
• Assess and understand business systems, processes and controls 
• Perform assurance reviews to test control design adequacy and effectiveness) 
• Facilitate collaboration between stakeholders and build and maintain relationship with other assurance providers
• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
• Stay abreast of developments in field of expertise, ensuring personal and professional growth and deliver on stakeholder expectations.
• Understand and embrace the Nedbank vision and values, leading by example.
• Identify opportunities to influence the improvement or enhancement of business processes and methodologies adding value to Nedbank.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Relevant Bachelor of Commerce Degree
• Post Graduate risk related degree or equivalent

Type of Exposure

• Conducting root cause analysis
• Developing ways to manage risks
• Drafting reports
• Sharing information in different ways to increase internal stakeholders understanding
• Writing business proposals
• Communicating complex written information Interacting with regulatory and industry bodies
• Identifying trends
• Preparing and delivering presentation
• Analysing business operations
• Managing multiple projects

Minimum Experience Level

• 5 – 8 years’ experience in Risk, Governance and Auditing and/or 6 - 10 years’ experience in banking and/or insurance
• Technical / Professional Knowledge
• Banking procedures
• Business terms and definitions
• Communication Strategies
• Data analysis
• Principles of financial management
• Principles of project management
• Relevant software and systems knowledge
• Technologies
• Cluster Specific Operational Knowledge
• Operational risk

Behavioural Competencies

• Building Partnerships
• Communication
• Decision Making
• Stress Tolerance
• Technical/Professional Knowledge and Skills
• Adaptability

Closing Date- 13th, April 2022

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Job Purpose
Use the automation framework and pre-defined test tools to inspect, analyse, design, develop and implement re-useable automated test assets to quality assure the solution and its architecture to ensure the overall quality of the solution.

Job Responsibilities

• Actively participate in the planning, estimation and sizing of products, features, stories to be delivered.
• Delivery of a well-structure and standard designed, quality assurance solutions within the timelines agreed with the delivery team.
• Report and manage the resolution of issues timeously to avoid unplanned expenses which could result in late delivery and stability issues once operational.
• Contribute to the retrospective reviews to introduce efficiencies which will ensure quicker delivery with high quality to our clients.
• Work closely with Test Leads, Chapter Leads, Developers, Architects, Product Owner and other Stakeholders to meet the expectations of our client.
• Build and foster deep relationship with Peers, Subject Matter Experts, Developers, Product Owner and other Stakeholders though honest communication which align to the Nedbank Values.
• Liaise with Stakeholders across Group Technology to build a network that will align to nWoW.
• Contribute to the systematic breakdown of the business need into manageable feature(s), stories and epics that can be delivered.
• Participate in the backlog grooming.
• Participate in the sprint planning, test estimation and success criteria per story.
• Discuss the low level design and functional requirements with the QA Lead, Application/Solution Architect to understand the approach to test automation.
• Collaborate with the Core Technical Team to continuously improve the test harness, automation frameworks and overall platform.
• Develop the automation code using the automation framework for execution.
• Implement the test automation solutions with the objective that it has adequate coverage within the sprint and can be re-used for regression testing.
• Ensure the test automation solution meets the architectural and development standards that are re-usable and scalable.
• Confirm that the automation test suite implemented is appropriately catalogued and aligns with the governance.
• Responsible for testing of the system or component testing under load, high-availability, recoverability and other fit for purpose software non-funtional testing.
• Log defects using the pre-defined defect management tool and ensure the relevant information is captured accurately that will assist with the root cause analysis.
• Identify potential product risks and communicate to the QA Lead the details and any possible mitigation factors.
• Collaborate with the stakeholder to ensure the resolution of a defect and that the root cause analysis is performed and recorded.
• Report status of testing to the squad daily.
• Participate in all retrospective reviews.
• Participate in the showcase to stakeholders.
• Understand and manage own time based on expected timelines articulated by the line-management and project expectations.
• Collaborate with Peers and industry experts to understand technical advances and its application within the Nedbank eco-system.
• Seek ongoing improvements in technical capabilities.
• Mentor the Software Test Engineers within the team to improve their technical capabilities.
• Support the achievement of the  business strategy, objectives and values.
• Stay abreast of developments in field of expertise.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities.
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy.
• Seek opportunities to improve business processes, models and systems though agile thinking.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Essential Certifications

• ISTQB foundation or equivalent (ISEB)

Type of Exposure

• Experience in an agile development environment using Scrum and/or Extreme Programming

Minimum Experience Level

• 5 to 8 years Test automation experience.

Technical / Professional Knowledge

• Java Development with J2EE and/or Springboot knowledge (Advanced)
• programming
• Behavioural Competencies
• Building Partnerships
• Decision Making
• Influencing
• Managing Work
• Work Standards
• Technical/Professional Knowledge and Skills