Career Opportunities at AIG

Job Summary 

Picture yourself building a successful career at AIG working alongside other talented, highly motivated individuals committed to reaching our goal of becoming the world’s leading insurance provider. We believe that our success depends on building a world-class team. If you would like to be a part of our team, we invite you to consider putting your talents to work with the Group Accident & Health department. AIG’s underwriters develop insurance solutions that address the exposures of companies and individuals and embody AIG’s tradition of innovation, bringing to market groundbreaking insurance solutions for our changing world.

As a contributor at AIG, you are the one our clients and partners turn to in times of need. You act with speed, composure, compassion, and knowledge to solve problems and the work you do every day is the heart of AIG’s business.

• Underwrite and administer a profitable portfolio of Group, Corporate, and multinational Accident, Travel, and Health businesses within AIG’s agreed business plan and underwriting guidelines.
• Ensure adherence to underwriting authority and portfolio management of the book
• Work closely with the Head Underwriter in planning, monitoring, and correctively underwriting the book for profitability and in line with underwriting authority changes and any regulations.
• Manage and service existing renewal book and price for new business with actuarial guidance Develop and grow the channel of distribution assigned to achieve both the top and bottom-line target for New Business and Renewal Business. This involves building relationships with key external stakeholders.
• Collaborate closely with and build excellent business relationships with internal stakeholders and key business partners and intermediaries through regular visitations and engagement.
• Involved in projects / regional initiatives including product development
• Plan and conduct product training for intermediaries to grow and generate sales activities.
• Be the referral point to the Junior Underwriter and Policy Admin department to ensure the correct processing of accounts and underwriting excellence
• Any other activities and projects delegated by management

What we are looking for

• Degree or Diploma in a related discipline.
• Minimum 3 years of experience in Group Accident & Health sales/business development/underwriting. 
• Excel knowledge is needed and be comfortable processing data
• Candidates with Group Accident and Health underwriting and/or product development experience will have an added advantage
• Sound knowledge of Group Accident & Health products and benefits
• Proven track record of developing new business and achieving renewal retention targets in Group Accident & Health
• Good communication, interpersonal, negotiation, presentation, analytical and multitasking skills

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The Head of Marine is responsible for:

Business Management

• Develops / monitors / manages the Marine Underwriting Strategy for the Sub-Saharan Africa region
• Assumption of management responsibility for the Marine Underwriting team and resource management in close coordination with the country GMs of the Sub-Saharan Africa region and the global product towers
• Assumption of budget responsibility for the profit center; Marine Sub-Saharan Africa in coordination with the EMEA Head of Marine
• Management of the day-to-day business for the profit center
• Manages the interfaces to sales/customer engagement, claims processing, actuarial, finance and regulatory functions
• Responsibility for a profitable, growing portfolio, including channel management and go-to-market strategy
• Takeover of the most important broker and customer relationships in the Sub-Saharan Africa region
• Escalation and contact person for brokers and customers

External Relationship Management

• Representing AIG to major clients and brokers
• Expand and enhance the AIG South Africa brand
• Managing regulatory and external director stakeholder relationships

People Management

• Making hiring and resource allocation decisions for resources in the country, in alignment with the regional and global governance structure and ensuring and fostering a diverse work environment
• Communicating the AIG Sub-Saharan Africa vision, mission, and overall GI direction
• Serve as a member of the AIG Sub-Saharan Africa Senior Leadership Team

What we’re looking for:

• Successfully completed legal or economics studies
• Experience in the insurance market and the transport industry and its development opportunities
• Extensive work experience in the insurance industry
• In-depth knowledge of legal regulations in the marine and transport sector
• Strong business thinking, sound judgement and analytical skills to lead strategically and results-oriented
• Strong communication skills and the ability to work with different business units and industries, especially with regard to stakeholder management at different hierarchical levels
• Strong experience in change management and team leadership as well as the ability to manage and implement change
• Very good communication skills (written, oral, presentations, training)

Leadership Skills:

• A track record of financial and operational success in general insurance having delivered profitable growth in the destined region
• A “natural” with clients who can represent AIG effectively and support the introduction, establishment and growth of valuable client relationships in Sub-Saharan Africa.
• Experienced people leader; a relationship developer and team builder; a strong focus on talent and leadership development; someone who attracts and develops high-calibre talent and who builds diverse, high-performing teams.
• Proven ability to manage a broad range of stakeholders.
• Highly collaborative approach across functions and geographies.
• Ability to manage and influence in a matrix structure and across a wide geography

Technical Skills and Expertise:

• Significant industry experience, stature and credibility in one or more product lines
• Several years’ experience in managing country operations or larger functional or product teams within Sub-Saharan Africa region.
• A leader who develops a bold vision and distinct strategies that result in competitive advantaged and is results-oriented, hands-on leader; who sets, pursues and achieves goals for organizational success.
• ability to represent AIG persuasively and effectively in internal and external settings, e.g., client meetings and industry presentations.
• Proven track record of successfully operate in an international insurance carrier
• Very good communication & interpersonal skills

Core Competencies:

• Drive for profitable results
• Strategic leadership
• Collaborate and influence
• Ability to execute in a matrix structure
• Develop talent

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About the role

What you need to know:

This is a highly specialised position requiring strong administration, technical and customer service skills to resolve Marine claims.  The role entails resolving claims; coverage determinations, investigation, verification and analysing data to determine entitlement of claims; ensuring claims validity; accurate payments and reserves set up; maintenance of claims files and records;  communications with and reporting to brokers as required; and settlement of claims fairly and promptly.

Responsibilities: -

• Managing key claims handling; coverage determination, quantum analysis and legal liability assessment, where appropriate and within authority limits.
• Demonstrate a proficient technical claims competence and support the team by providing coaching and support to other members in the team.
• Compliance with the Global Marine Claims Handling best practice guidelines on coverage analysis, reserves, file maintenance, claims data and correspondence.
• Strive for continuous improvement on claim file handling with feedback and support through the Quality Assurance Review processes.
• Deliver market leading client service by communicating the claims value proposition and representing the claims team at both internal and external meetings and client functions.
• Identifying and driving operational effectiveness and efficiencies and supporting overseas functions.
• Work with Team Leader to ensure effective vendor and litigation management.
• Close relationship with Underwriting and Client Relationship Management.
• Representing the claims team at both internal and external meetings and client functions.
• Assist the Team Leader with ad hoc tasks in order to fulfil department goals.

What we’re looking for:

• Graduate – BCom or LLB Degree.
• Marine claims experience preferred.
• Good communication skills, both written & verbal.
• Time management – ability to manage & prioritise workload and diary management.
• Ability to contribute effectively within a team environment.
• Ability to work with claims stakeholders to support claims strategy.
• Knowledge of legal / regulatory and litigation / procedural requirements.
• Knowledge of reinsurance and different structures. 
• Experience in assisting Team Management as required.
• Proven track record on assessment and defence of Insured's liability.
• Knowledge of Marine case law.