Career Opportunities at Discovery Limited

Job Description

• Sell the Discovery Bank Product Suite to clients via inbound or outbound calls. Manage and convert various lead types that are generated by the business. This will also require you to maintain and grow a strong client base and build ahealthy pipeline for future sales. Respond to new and current leads regarding product enquiries with the intent of possible conversion into a sale.

Key purpose

• To achieve targets that will grow Discovery bank. Build the brand and ensure that clients engage our range of  products and benefits and experience our shared value offering and get client to bank healthier.

Key Outputs
The successful individual will be required to perform on, but not limited to the following key outputs:

• Consistently achieve Sales and Activation targets
• Capture all client application information accurately
• Ensure that correct products is sold to clients
• Maintaining accurate details and statistics of all queries.
• Meet all Productivity requirements
• Meet all Quality and Compliance requirements
• Time Management
• Successfully complete all Assessments on an ongoing basis

Personal attributes and skills

• The successful individual will be required to demonstrate the following competencies:
• Target Driven
• Team Player
• Goal orientated
• Self motivated
• Ability to perform under pressure
• Adapt to change
• Persuasiveness
• Resilience/Tenacity
• Sound Time Management
• Self managed
• Attention to detail
• Ability to learn quickly and apply knowledge
• Speak fluently (accent neutral) English/Afrikaans

Qualification & Experience

• Matric
• At least 2 year sales experience, preferably in an outbound telesales environment
•  Minimum 1 year bank product knowledge, Discovery Bank Knowledge is an advantage
• PC literacy, email, word, excel
• Tertiary qualification an advantage
• NQF5/National Certificate:Banking NQF level 5 and RE5 qualification

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TheRegulatory Compliance Monitoring  Manager (Senior) develops, implements, and oversees the regulatory compliance strategies of the bank. Assists in the establishment of an effective compliance function, framework and core processes for the bank. He/She proactively identifies, assesses, reports and mitigates compliance risks across Discovery Bank. The incumbent enforces and upholds Bank’s compliance standards and also participates in activities that drives a strong culture of compliance and internal control.

Areas of responsibility may include but are not limited to

• Manages compliance monitoring which include personal account dealing, gifts and entertainment, conflicts of interest and political donations.
• Produces reports for senior management on compliance monitoring findings.
• Excellent report writing and consolidation skills in respect of key internal to Bank committees and key Board committees, from a Regulatory Compliance perspective.
• Initiates the development of key compliance policies and standard operating procedures.
• Ensures that these policies and procedures are consistent with the approvals of various boards.
• Identifies training and educational needs regarding compliance practices, make recommendations and develops training content.
• Ensures compliance with industry regulatory standards.
• Implements core Compliance principles, frameworks, processes, systems and platforms.
• Implements the Compliance Risk Management Framework and implements the Compliance Risk Management Plans and control gap analysis.
• Has an ability to advise on the establishment of effective Compliance frameworks, structures and core processes and the establishment and embedment of the same in relation to the core systems and platforms of the proposed Banking business.
• Assists with Regulator and Audit reviews and oversees compliance actions.
• Assists with Regulatory Change and commentary processes in Discovery Bank.

 
Education and Experience

• Bachelor’s degree that includes legal, compliance and governance.
• BCOM (Law), LLB or CPrac (Preferred)
• 8 -10 years’ experience in the financial or regulatory sector
• Experience in the Legal and/or Compliance environment within banking.

 
Technical Skills

• Understanding of and an ability to implement Compliance governance.
• Understanding of the legislative and regulatory requirements impacting the South African Banking Sector
• Detailed knowledge of the legislative and regulatory environment and reporting requirements imposed by South African Regulators (SARB, FSCA and NCR) specifically in relation to the Banks Act, FAIS and NCA.

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Senior Android developer will support the projects throughout the project lifecycle, including requirements, design, implementation, release and post release support. 

Areas of responsibility may include but not limited to

• The senior Android developer must have a competent understanding of:
• The system development life cycle and can explain the Java developer role in each stage
• The defined system development tools, processes and workflows
• The distinction between business, functional and non-functional requirements and how to implement them
• The importance of delivering high quality source code and how to achieve it
• The technologies used and the systems components structure
• The domain and business terminologies and link them back to system implementations 

Senior Android developers should be able to demonstrate that they can:

• Develop, test, and maintain the deployed application software with high quality
• Collaborate with product managers and designers to ensure a successful, high-quality product and great user experience
• Analyse, maintain and enhance existing application and troubleshoot issues with efficiency.
• Perform accurate development estimation
• Produce technical specifications and designs. Participate in new business development through ideation, prototype development, and project estimates
• Research new techniques, tools, and best practices and share that knowledge with the team and community
• Maintain high standards 
• Analytical and problem solving skills
• Self-starter who takes ownership, is accountable, and is able to work under minimum supervision
• Excellent written and verbal communication skills
• Can help with quality assurance and provide comments                                          
• Within 6 months of being in the position, a senior Android developer should be able to demonstrate strong domain knowledge and technologies in relation to the environment that they work in.

Personal Attributes and Skills

Behavioral Skills

• Stress Management
• Time management and prioritization
• Creativeness
• Learning orientation
• Negotiation skills
• Innovation
• Clean code thinking

Technical Skills

• Project Management
• Business Writing Skills
• Presentation and Facilitation Skills
• Solution Architecture
• Process Mapping
• Entity Diagram mapping
• Software testing pack design, functional testing

Education and Experience

• Minimum
• 3+ Year IT related Degree or Diploma (BSc/BTech or similar)
• 4+ years’ experience developing Android applications
• Have worked on multiple published apps in the Play Store
• 4+ year user interface analyst experience
• Java related degree/qualification
• Honours degree
• Business experience and product knowledge
• Experience in Kotlin beneficial
• Experience with agile development methodologies
• Experience with automated testing tools and techniques
• Experience with GIT
• Native Android
• Methodologies
• Waterfall and Agile
• Knowledge of OO design principles and development patterns

Tools

• SoapUI (SOAP) / REST client (JSON)
• Android Studio
• Atlassian tool suite (Jira, Confluence)
• ITIL (Incident, Release, Problem Management)
• J2EE, Spring Boot
• Android, Java, Kotlin
• WebLogic, Apache
• UML
• XML, JSON
• SOAP and REST Web Service Development
• Software architecture
• JAD sessions
• Data modelling techniques

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The key purpose of the data analyst includes researching, analysing, interpreting, and presenting data related to operations, customers (Discovery), and other information related to Corporate Real Estate Solutions (CRES). The right individual will also possess experience in all stages of BI project work from backend database to front end visualization. In this career, your responsibilities often revolve around performing research to identify and understand problems in business operations and how business processes can be improved in a particular sector (in this case CRES). The data analyst will collect data and interview anyone involved in the business processes being examined. They will also study the effect that different changes and circumstances would have on each of these parts. These reports are to be presented in a way that assists these stakeholders to make better decisions. In some situations, you may be required to recommend actions based on research results.

Key Outputs may include but are not limited to:

• Proactively and reactively identify potential problems, sub-standard service and opportunities for improving service and customer experience within business (CRES).
• Quantitative data and business analysis methods
• Descriptive (mean, median, mode, range)
• Inferential (correlation, regression, variance)
• Qualitative data analysis (research, survey feedback)
• Service Desk real time performance and feedback dashboard
• CRES stream dashboards
• Customer experience / process mappingCollect and organise information.
• Using a variety of sources, such as current operation systems, databases, employee feedback from surveys, etc. Gather input from workers or subject-matter experts who can assist in solving operational problems.
• Analyse data.
• Using statistical analysis or simulations to analyse collected data and extract information relevant to the problem being addressed. Where required, compare results with international best practise. Develop and test quantitative models, support software, and analytical tools.
• Documentation and recommendation.
• Write memos, reports, and other documents explaining their findings and recommendations for managers, executives, and other officials

Work Experience

• 3 years working experience within a corporate research and data space
• Experience working within a corporate Facilities Management division

Education / Qualifications / Accreditations with Professional Body
Required

• Bachelor’s degree in data analysis, statistics, or mathematics.
• Preferred (would be advantageous)
• A postgraduate course in data analysis
• Professional Registration

Technical Skills or Knowledge

• Required
• Proficient in PowerBI development
• Takes initiative and works under own direction.
• Works productively in a high-pressure environment.
• Responds quickly to the needs of the client and to their feedback.
• Strong communication, interpersonal, and report writing skills.
• Writes in a well-structured and logical way.
• Computer literacy and familiarity with advanced statistical and database software.
• Exceptional presentation skills (well-structured and logical).
• Time management skills.
• Having a systematic and logical approach to problem-solving.
• Strong mathematical skills to help collect, measure, organise and analyse data.

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The vacancy is for highly experienced and skilled Instructional Designer with expertise in creating soft and sales skills content in the financial services industry. The role requires the Instructional Designer to design and develop engaging and effective learning solutions that enhance individual performance, promote learning transfer, and meet the needs of professionals within the Sales and Distribution channel.  They will ensure that all training material aligns with the Human and sales skills portfolio strategy and business objectives. 

Areas of responsibility may include but not limited to

• All work must be done accurately, comprehensively and in-line with set quality standards and timelines.
• Consult with stakeholders across business areas and gather information to understand their key business and soft skills needs and requirements.
• Design and develop high quality soft and sales skills training content and curriculums that meets the needs of the target audience.
• Develop engaging and interactive learning activities that promote learning transfer and application.
• Create instructor-led virtual and in-person training programmes and material, which includes blended learning solutions, ensuring that all content is aligned with the organisation’s learning objectives.
• Develop storyboards (only) for digital training material, which could include online courses, videos, podcasts, infographics, and animations.
• Note: The Instructional Designer will not be responsible for any development of digital material as this function is fulfilled by the Multimedia design team.
• Review and maintain material, identifying areas for improvement and making necessary updates to ensure effectiveness and relevance.
• Use data and feedback to continuously improve effectiveness of learning solutions and optimal learning and development.
• Keep up to date with industry trends, best practices, and emerging technologies, ensuring that our learning solutions remain innovative and relevant.

Personal Attributes and Skills

• Creative and innovative.
• Very good command of the English language.
• Demonstrate strong instructional writing skills.
• Attention to detail.
• Excellent time management.
• Excellent project management skills with the ability to manage multiple projects simultaneously.
• Communicate effectively with diverse personalities.
• Delivering results and meeting customer expectations.
• Coping with pressure and setbacks.
• Adapting and responding to change.
• Relating and networking.
• Applying expertise and technology.
• Good report writing skills.
• Strong understanding of adult learning principles, instructional design methodologies, and learning technologies.
• A passion for developing high-quality, effective, and engaging learning solutions.
• A passion for soft skills.

Education and Experience

• At least two years Instructional Design experience at an advanced level.
• Instructional design experience in creating soft skills content.
• Instructional design experience within the financial services or insurance industry.
• Education & training qualification (ETDP), specifically Design and Development.