Career Opportunities at Greenlight Planet

About the role:
The Sales Leader is a senior, seasoned sales professional for the EasyBuy channel who will oversee sales and distribution operations and is ready to expand Sun King’s massive sales network to provinces across South Africa, comprising all our areas located in South Africa. This is a Senior position which takes full strategic and tactical responsibility for all business functions of the direct sales business - as well as growing sales across the zone and overseeing province-level sales operations.

What you would be expected to do;

• Delivering the planned weighted unit targets at all levels through mapped-out regions with daily sales tracking.
• Provide guidance to direct reports through strong management and mentorship with an emphasis on robust sales structure.
• Supervising marketing activities in the country to drive sales growth. This can be through ensuring area shops, conducting evening demos, Trade shows etc.
• Proper management of collection default rates
• Ensuring profitability of all regions/ areas within the country and expanding to new regions and areas.
• Ensure Recruitment and Retention of all Zonal and Regional Sales teams through proper training, management, and performance review.
• Coach and mentor all direct reports on daily, weekly and monthly tasks.
• Ensure that all teams have the required tools and materials for trade execution.
• Ensure visibility in the trade is high and as per the planned picture of success at all outlets.
• Ensure all costs and expenses are kept within acceptable levels and budget.
• Provide all required business reports for your location.

You might be a strong candidate if you:

• Have a degree in a Business-related field or equivalent
• At least 7 years hands-on-experience in Sales.
• Can clearly and straight to the point communicate fluently in both written and spoken English and other local languages.
• Experience in the Solar Industry, FMCG, and Telecommunication is an added advantage for this role.
• 90% territorial sales experience of areas/ states in South Africa.
• Have excellent computer knowledge with comprehensive knowledge of Excel and PowerPoint
• Have excellent skills in planning, organising, prioritising, maximising value and see the big picture.
• Are able to skillfully build relations and work on internal & external relationships
• Have Operation Excellence and a strong business acumen

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The partnerships manager – South Africa will work as a part of the ESA Part team to help Sun King expand their market of inverter systems to new, unexplored markets across and beyond the current active areas by finding relevant importers and distribution partners to help Sun King expand its inverter market. 
We are looking for well-networked candidates within the inverter industry who can leverage their connections and experience to drive Sun King’s latest inverter offering. The candidate must have a strong inverter sales background with importers and distributors across South Africa and possess strong communication skills in English. Additional languages will be an added advantage. 

What you would be expected to do:

•  Drive the recruitment of new partners from the inverter segment. 
•  Research and identify new business opportunities - including new markets, growth areas, trends, customers, partnerships, products and services - or new ways of reaching existing markets
•  Generate leads and cold call prospective customers
•  Meet with customers/clients face to face or over the phone
•  Account management: Foster and develop relationships with customers/clients.
•  Understand your customers' needs and be able to respond effectively with a plan of how to meet these.
•  Have a good understanding of the inverter market and be able to advise others about them. 
•  Develop and execute a promotional strategy and activities with the marketing department.
•  Liaise with the finance team, warehousing and logistics departments as appropriate.
•  Build relationships with relevant local and regional associations to increase Sun King’s reach across the region.
•  Seek ways of improving the way the business operates.
•  Attend seminars, conferences and events where appropriate
•  Keep abreast of trends and changes in the business world.
•  Plan and execute sales campaigns.
•  Negotiate pricing with customers and suppliers in some cases. 
•  Increase sales of the business.
•  Carry out sales forecasts and analysis. 
•  Have a proven technical sales and account management track record. 
•  Help develop the business sales and marketing strategy.

You might be a strong candidate if you:

•  Have a bachelor’s or master’s degree in management or equivalent. Engineering and Sales/Account management combination is ideal.
•  Have at least five years of experience in an international business development role.
•  Have strong written and verbal fluency in English. Fluency in Portuguese would be great but optional.
•  Possess 5 or more years of experience in a frontline sales role in the inverter and power backup business sector.  
•  Are knowledgeable of relevant associations to promote the brand offerings.
•  Adapt well to different cultures and nationalities
•  Are ready to get out of your comfort zone and travel 7 - 10 days/month.
•  Are hands-on and prompt in getting back to partners and closing leads
•  Have strong negotiation skills

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About the role:

• As Sun King seeks to expand its business in South Africa, we are looking for an experienced Senior Associate, Human Resource Business Partner, to join the global Human Resources Management team. The Associate Human Resource Business Partner, South Africa, will leverage their expertise to manage the workforce while providing strategic support to ensure the organisation has adequate capacity to build new business units and expand existing operations in the region.

What you would be expected to do:

• The Senior Associate Human Resource Business Partner in South Africa will be tasked with;
•   Partnering and supporting Sun King's direct entry of its direct-to-consumer pay-as-you-go channel in South Africa.
•   Oversee recruiting, people operations, learning and development, and support all employees by enhancing our Sun King Way culture.

What you will be expected to do;

• Bring people expertise and develop solutions to help the business to deliver its strategy
• Act as a focal point of people expertise and influence and build relationships with people around the business
• Recruit staff across a range of professional levels, from associates to senior team leaders.
• Facilitate learning and development programs and initiatives that provide internal development opportunities for employees.
• Oversee end-to-end performance management process, including the performance improvement process, employee disciplinary meetings, annual reviews, and so on.
• Adhere to federal, state, and local employment laws and regulations; recommend best practices; review policies and practices to maintain compliance.
• Keep abreast of the latest trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.
• Oversee administrative functions to ensure seamless operations

You might be a strong candidate if you:

• 3+ years of HR management experience 
• Strong collaboration and interpersonal skills to work with cross-functional teams and deliver on expectations
• Bachelor’s degree in Human Resource Management,
• Communicate in English and other local languages

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About the role:

• Sun King is looking for a Senior Finance Associate to join its Finance team. The Senior Finance Associate will work closely with the Finance team to ensure the organisation has adequate human capacity to cater for the financial books and record (account payables and receivables) in the region.

What you would be expected to do:

• Receive and process all Purchase Orders, Invoices, Expense Forms, and request for payments.
• Reconciliation of processed work by verifying entries and comparing system reports to balances.
• Perform daily, weekly and monthly reconciliations of Bank accounts.
• Charge expenses to accounts and cost centers by analysing invoice/expense reports; recording entries.
• Maintaining filing systems of all accounting and finance documents and vouchers to ensure ease of retrieval and reference.
• Scheduling and preparing payments on the payment tracker.
• Maintain fixed assets register, and prepayment schedule
• Reconciliation and adjustment of accounting ledgers by verifying and posting account transactions and subsequent matching of the same.
• Verify vendor accounts by reconciling monthly statements and related transactions.
• Conduct reimbursements for staff expenses, verifying documentation.
• Assist in the processing & filing of VAT Returns as well as Reconciliation of the same.
• Protect the organisation's value by keeping information confidential.
• Accomplish accounting and organisation mission by completing related results as needed.

You might be a strong candidate if you:

• Hold a Degree in Finance, Accounting or any related field. ACA/ACCA or relevant qualifications will be an added advantage.
• Possess at least three years of experience in a similar role, preferably in Finance and Accounting roles.
• Can clearly and straight to the point communicate fluently in both written and spoken English and other local languages
• Have strong computer skills – MS Excel skill is mandatory
• Possess a high level of integrity and professionalism.
• Can demonstrate sound judgment and excellent communication, presentation and reporting skills.

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About the role:

• The Senior Marketing Associate will ensure that the store's overall performance targets are met in terms of quality and quantity. You will also be in charge of gathering and analysing consumer behaviour data in South Africa.

What you would be expected to do:

• Develop Marketing plans to support Sun King Commercial Business Unit to achieve targeted revenue and market share levels.
• Develop and manage relevant marketing plans and execute the concepts to have a memorable impact on the targeted consumers, Sun King partners & internal stakeholders.
• Achieve set targets for various campaigns through effective participation and coordination of all trade marketing activities (ATL, BTL, TTL).
• Conceptualize, develop, and roll out BTL activation plans in liaison with the relevant department and/or activation agency.
• Ensure visibility for all Sun King products in the market as per set targets. Manage relationships between Sun King and all activation agencies, as well as between the marketing department and other internal partners.
• Monitoring and reporting on the expenditure of the market activations budget.
• Management of Sun King events (Internal & External), including Industry conferences.
• Work with the creative team to ensure all customer-facing materials are aligned with the Sun King brand guidelines.
• Work with the Procurement team to source suppliers for marketing campaigns and production of marketing materials.

You might be a strong candidate if you

• Have a degree or its equivalent in a business-related field. Masters encouraged. 
• Have 5 -7 years of hands-on experience in Sales or Marketing related environments.
• Can clearly and straight to the point communicate fluently in both written and spoken English and other local languages.
• Are self-motivated, self-starter who is willing to take the initiative, ownership & accountability
• Possess the ability to develop external partnerships and form strategic alliances.
• Pay attention to detail with excellent people skills.
• Posses Excellent negotiation/influencing and presentation skills.

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The team you would join:

Chief Operations Officer leads this team and works at the intersection of business technology to ideate, develop, pilot, and launch new life-changing solar products across Sub-Saharan Africa and Asia.

This role is an exciting career opportunity for a value-driven innovator with a combination of technical and organisational skills who is passionate about working with off-grid consumers and delivering the next generation of Sun King products.

The products and services you will build will have a transformative impact on millions of households.

The Sun King Operations team ensures Sun King products are produced, shipped, imported, and distributed to consumers worldwide and ensures that warranty products are promptly attended to and end-of-life products are responsibly disposed of. 

The Operations team comprises innovative, solutions-oriented people working closely with Sun King’s global and regional Research and Procurement, Sales, Finance, and Marketing teams to ensure hundreds of thousands of Sun King products reach last-mile consumers each month.   

About the role:

• The Senior Operations Associate will work closely with the Operations team to ensure the organisation has adequate capacity to build new business units and expand existing operations in the region.

What you would be expected to do:

• Keeping an inventory of all merchandise entering or exiting the warehouse.
• Receiving and documenting merchandise for delivery or return.
• Following up on inventory projections from the Head of Sales
• Comparing the projections with the updated pipeline inventory
• Preparing Proforma Invoice, Packing lists and other sales/export documents
• Daily invoicing of the sold-out units
• Coordinating dispatch to ensure same day rides for overnight delivery
• Ensuring that delivery to partners is done within the set timelines
• Managing export to partners in Africa and other countries
• Preparation of importation orders seamlessly
• Ensure document compliance and appropriate Form M number
• Ensure timely clearance by following up expeditiously on the clearance process as per the set LAs with the CHA.
• Creating Request for Quotation (RFQ) templates, sending out the RFQs to
• vendors/suppliers to get prices
• Issuing Purchase Orders (PO) for products and services to selected vendors
• Creating and maintaining reports reflecting recurring purchases as well as the prices
• Collecting invoice from vendor after confirming all goods or services have been delivered to meet quality expectations or Service Level Agreement (SLA)
• Processing vendor payment with finance

You might be a strong candidate if you have:

• A bachelor's degree in Supply chain/Purchasing and supplies/Business Management from a Premier institution.
• A minimum of 3 years experience, preferably FMCG, in the supply chain line.
• Knowledge and hands-on experience in warehousing and distribution.
• The ability to work with distributors, sales teams, and sales agents to ensure smooth distribution operations.
• Knowledge and working experience with a robust ERP / WMS (knowledge of SAP materials management module is an added advantage).
• Excellent hands-on Experience using computer tools (excel /macros /v-lookup/charts /pivot table) for business analysis.
• Excellent verbal and written communication skills with the ability to distil information and understand how to communicate to different audiences to get results.
• Ability to work remotely under minimal supervision
• Reside in Johannesburg, South Africa
• Excellent communication skills and can clearly and straight to the point communicate fluently in both written and spoken English and other local languages.

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The team you would join:

• The Programs team works alongside the other units in the business to reshape critical business processes across and drive digital adoption in the organisation. They are involved in project/pilot management, business process management and continuous improvement while providing insights and data-driven recommendations to the operations.

About the role:

• The Senior Program Associate will work closely with the Operations and Sales teams to ensure the seamless execution of processes in the field and to help work on any technical issues both on the hardware and software side of the field activities. They will also ensure proper management of the logistics surrounding the Easy Buy business in the Country. This person will be travelling to the field occasionally (~20% of the time)

What you would be expected to do:

•  Project Management & Implementation: Develop & assess the project plan, execute the plan, monitor and evaluate projects and make changes as needed. Make data analysis, gather feedback and provide reports
•  Being a link to the other depts and by coordinating complex projects and being the go-to person for any clarities.
•  Handling System administrative activities: Creation/editing of users, pricing groups, SMS setups, archiving of inactive Agents, resolving system related user issues as required
•  System related technical issues: Escalation and follow ups on resolution of Agents system related issues
• Suggests software improvements or process changes
• Raises tickets to system support team and follows up on resolution
•  Product Replacements: Refurbishment of EB DTV faulty components
• Screening and troubleshooting of faulty components
• Reports and keeps track of every single repair or refurbishment done
• Ensures periodic communication is executed with repairs stakeholders across the globe
•  Logistics - Work in collaboration with Marketing & Operations in: Procurement of Agents tools and materials
• Shipment of Agents material and coordination with ABMs
• Reception and shipment of replacement components to ABMs/China for analysis
• Shop/Branch coordination on repairs and replacements
•  Training: Work in collaboration with Training & Knowledge team When requested participates to Staff/Agents trainings providing technical assistance or help to field staff
• Transfer Easy Buy operational knowledge to employees requiring extra coaching
•  Field visits: Ensures field visits are done on a monthly basis at least
• Gets feedback from Agents/ABMs/RBMs on issues  faced in the field
• Reports feedback and ensures follow ups are acted upon
•  New products testing both in the office and the field. He / She will be tasked in ensuring all tests for the new products release both hardware and software functionalities.
•  Building strong commercial relationships with external vendors e.g. software companies, paytv organisations e.t.c
•  Conducting field pilots for the new products / services in the field after testing.
•  Conducting Surveys of the tested products. They should be able to collect comprehensive feedback from all the stakeholders concerned during the test period and generate a detailed report on the same.
•  Sales Agreement Booklet management - Collection & Digitalization ( e.g. issuance and collection of the booklets signed by customers). They should work hand in hand with Shop managers across the country in collecting signed contract books / agreements and do reverse logistics from the agents back to a central warehouse for archiving.
•  Inter-departmental support to ensure business objectives and goals are achieved

You might be a strong candidate if you:

• Bachelor’s Degree preferred, or its  equivalent will be considered with additional 3-4 years of relevant experience
• Project Management Professional, Associate in Project Management, Program Management Professional (PgMP) Certification or its equivalent will be an added advantage

Desired Characteristics

• Have excellent people skills and ability to work with stakeholders with different working styles, priorities and communication styles.
• Can demonstrate excellent time management skills in terms of workload balancing and response time to queries of colleagues.
• Have the ability to evaluate prioritisation of tasks and projects on the go and work on high-impact-low effort items first.
• Have problem-solving ability and fix what’s broken mindset
• Have excellent attention to detail, and also aware that the difference between an “Ok” and “Exceptional” job lies in how much you can spot and work on the important minute details of your tasks.
• Excellent issue-tracking and resolution skills over long periods of time
• Able to handle multiple tasks at the same time without errors and mistakes.
• Can clearly and straight to the point communicate fluently in both written and spoken English and other local languages.

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About the Role:

• Sun King is looking for a Senior Service Technician to join its team. This role will work with all different units within Company as well as with stakeholders on the customer side for service queries and builds smooth relations with internal & external customers to obtain their loyalty to achieve best-in-class customer satisfaction. You will have the opportunity to work cross-functionally to find solutions for our customers, including product replacement requests, warranty claims, troubleshooting, logistics, and service training. If you are an excellent communicator with an obsession with customer satisfaction, this role is for you!

What you would be expected to do:

• Quality Assurance: Perform timely diagnostics and repair on all customer returns from the assigned zone while maintaining a report on all observed issues and actions taken. Regular positive improvement of all the existing processes at the Service centre every quota.
• Systems and process design: Coordinate with technology teams to ensure company systems meet customer service needs, including applications. Develop new processes to transform current service operations more efficiently.
• Training: Build training materials and hold training for partners about product troubleshooting, repairs, installation, and replacement processes when requested. Develop a thorough knowledge of the product and service the company your work for is offering.
• Customer Service: Deliver a comprehensive service to inquiring customers. Find solutions and close product replacements and other warranty claims within the designated timelines. Delegate certain customer inquiries to specific teams when needed.
• Team Management: Manage the development and continuous improvement within the after-sales team. Provide guidance for team members’ careers. Drive professional growth within the team, mentoring individuals to develop valuable skill sets.
• Dispute Management: Manage a large number of incoming calls and emails, keeping a record of customer interactions and details of actions taken. Report back on results addressing any issues/disputes from customers.
• Drive Operational Efficiency: Meet KPI goals, including service level timelines and customer net promoter scores.
• Documentation & MIS: Provide periodic reports to management on after-sales & service activities.

You might be a strong candidate if you:

• Bachelor’s Degree or its equivalent from a reputable institution in engineering, or other relevant disciplines.
• An advanced degree is welcome
• Minimum 3 years experience in after-sales services team in the electronic consumer goods/Inverter industry
• Excellent verbal and written communication skills with the ability to pass information and to different audiences in order to get results.
• Passionate about customer service and resolving their issues
• Efficiency and organizational skills
• Critical Thinker: Very strong ability to structure problems and drive towards solutions even in ambiguous situations
• Entrepreneurial Spirit with qualities of being able to work without supervision and figure things out with innovative thinking, problem-solving skills, and presence of mind.
• Demonstrates humility
• Driven by the social mission to provide energy to consumers and employment to rural communities. Should be a value-driven person.