Job Description
To provide excellent client service and financial education and to achieve targets through the marketing and selling of Old Mutual and other products. The incumbent is individually accountable for achieving results through own efforts
Meets monthly sales targets in terms of lending and other products.
Meets collections and arrears targets in terms of lending products.
Educates clients on responsible use of credit and effective money management.
Establishes a new business pipeline through marketing, lead generation and tracking.
Adheres to internal, regulatory and legislative governances to ensure quality business and mitigate risk.
Facilitates intra branch referrals by building mutually beneficial relationships with other business units.
Provides excellent face to face and telephonic service to customers.
Builds sustainable relationships that enhances the brand.
Delivers on daily production standards and adheres to service and quality standards
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Job Description
This role manages a team of financial and client relations consultants and all processes in a branch to ensure achievement of objectives and drive overall branch performance. Individually accountable, over periods of 1 day to 3 months for ensuring sales targets and objectives of the team are achieved.
Supports and motivates the consultant team in the branch to drive sales and service of insurance and lending products, as well as referrals and collections and effectively communicating and setting clear expectations on targets and required outcomes. Manages the branch as a profit centre, ensuring the appropriate balance of products sold, service and expenses. Manages and supervises the consultant team through effective performance appraisal, handling of disciplinary issues, and monitoring of staff attendance. Conducts manager reviews and ensures policies, procedures and company values are adhered to in all branch operations, and that there is a compliance of processes for audit purposes and deal proactively with any non-compliance. Ensures that consultants are properly trained and internal capabilities are developed through the identification of talent, ongoing informal and formal coaching and mentoring and the structuring of effective development plans focused on both sales and soft skills. Plans and monitors daily and future activities and progress to identify any impact on targets and productivity and ensure all operations run smoothly and efficiently. Maintains branch operations through effective expense and cost management in support of branch profitability. Ensures that all people resources, systems and equipment are in place, functional and comply with the corporate identity to promote professionalism and efficiency of the branch. Achieves superior customer service and client centric behaviour through resolving client queries and complaints promptly, professionally and effectively. Manages the relationship with internal & external stakeholders (RMM, i-Wyze, Octogen, PFA, etc.) and to effectively manage the referral process between business units. Proactively identifies new business or sales opportunities and actively and effectively market the products and services to ensure business growth
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Aspires to be a Financial Advisor
We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.
Education
- Bachelors Degree (B), High School (Grade 12) (Required)
Closing Date
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Job Description
The Product Owner is responsible for delivery and shaping the online / web vision and roadmaps that impact millions of Old Mutual Customers across Africa. The role serves as the primary contact for all aspects of the organizations website(s), handling a range of responsibilities that may include overall web health management, commercialization, web design and development, routine site and content maintenance, and various updates to ensure sites align with the goals and objectives of the organization. This role also carries the responsibility of solving customer needs and the full end-to-end client experience.
Product and customer champion
- Responsible for the strategic vision and execution of the client experience.
- Develop and maintain a vision for the websites across Old Mutual Regions and is responsible for communicating that vision to the organisation and the product team.
- Defining the Minimum Viable Product (MVP) for different use cases/scenarios of solutions.
- Translate product vision into specific deliverables and ensure rigor in execution and attention to detail by effectively managing the product feature backlog.
- Support iterative customer testing and ongoing improvement of the client experience.
- Looking for opportunities to innovate within their scope of work to ensure that proposed solutions can compete in the market.
- Ensuring that platforms/features which are available to customers are performing as defined in the relevant SLAs and non-functional requirements.
- Clearly articulating and communicating platform/feature roadmap to stakeholders.
- Identifying, creating, and communicating business benefits and tracking and reporting on progress.
- Identify and partner on process improvements to enhance Old Mutual end-to-end Customer experience.
- Active involvement in team and program meetings, feature writing (if required), Product Increments (PI) planning, all team sessions, including daily stand-ups, sprint reviews, sprint retrospectives, sprint planning and backlog refinement, Product Owner syncs, and Program syncs on the program level (if required).
Commercial Impact
- Direct conversion rate optimisation efforts that contribute the achievement of digital sales targets.
- Champion the development and execution of Personalisation strategies in line with POPI act and Old Mutual’s data governance framework and policies.
- Lead eCommerce web security Best Practice, standards, and norms.
- Build a culture rooted in testing methodologies i.e., multi-variant, A/B testing and other performance measures.
- Design and develop new web pages that support and enable marketing activities.
- Manage web content strategies guaranteeing quality assurance programs in all content and deployment.
- Demonstrate a solid understanding of UX/UI and SEO principles, functionality, and design.
Operational Delivery
- Outline the vision for future use-cases to ensure leverage and scalability across unique client journeys.
- Focus on business impact and come up with actionable recommendations informed by solid data analysis and metrics.
- Live the continuous delivery values and principles by leading phases such as discovery session, inception workshops, planning, retrospectives, estimation sessions, and daily stand-up, tracking progress among others.
- Responsible for execution; backlog refinement, defining iteration content, story elaboration, accepting stories into the baseline, coordinating the release, preparation and participation iteration planning.
Management Effectiveness
- Contributes to communication and change management within line structures.
- Understanding and be actively involved in removing impediments to team performance that are raised by either the Scrum Master or team.
- Motivates the product/feature teams to leverage individual strengths to overcome challenges.
- Drives operational excellence through area of supervision.
- Selects potential managers to sustain pipeline.
Personal Effectiveness
- Contributes to a high performance culture in the Digital, Data and Analytics team
- Disciplined execution of Digital Services
- Effectively cost management
- Technical prowess and creative thinking
- Live OM values
Requirements:
- Matric with a relevant Tertiary qualification
- Willingness to travel throughout Africa
- 5 - 8 years’ experience in a Digital/sales & self-service environment.
- Minimum of 5 years demonstrated, relevant experience in a large, complex organization preferably in the financial services industry.
- A postgraduate qualification is advantageous.
- A Usability certification e.g. certified Usability Analyst (CUA) is advantageous.
- Proven experience with several agile development methodologies, frameworks and concepts, including Kanban, Scrum, continuous delivery.
- Knowledge in Systems thinking is advantageous.
- Experience with customer journeys, demonstrated ability to synthesize data, and strong program/project management skills.
- Experience in defining and delivering successful products in the digital space is required.
- Good understanding of Design( User Experience), Content, and Digital Marketing best practices.
- Experience working in a collaborative multi-disciplinary team within an interactive process and/or an Agile development methodology.
- Self-starter with outstanding organizational skills and ability to track multiple dependencies (3-5) going on all at once.
- Ability to thrive in a fast-paced environment, comfort in a dynamic and fast-moving work environment.
- Excellent communication and interpersonal skills; ability to communicate complex messages in simple language for better buy-in and tell a compelling story.
- Ability to build relationships and partner cross-functionally, cross-enterprise and manage stakeholders at different levels.
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Job Description
Old Mutual Finance is currently seeking to appoint a Senior Collections Coach. This is a provincially based role that forms part of the Old Mutual Finance Collection Team. The objective of this role is to manage and improve overall collections performance and book growth of a province.
- Provide remote and face-to-face support to the relevant regional and branch network personnel by means of travelling to the required locations
- Providing training and coaching to Financial Consultants, Branch Guides & Customer Relations Consultants
- Focus on poor performing branches and Financial Consultants forward roll rate specifically Active Collections to Legal
Specific focus areas:
- First Payment Due,
- First Instalment Missed,
- Arrears vs Payment Recency,
- Specific trend per area/region (DR)
- Daily management of Debi Check Pre & Post Disbursement
- Providing Provincial Managers and Area Managers and with advice, guidance, systems, processes, and procedures to facilitate effective collections functions.
- Drive implementation of Book Retention and Growth strategies, based on collections performance as provided by Collections Management.
- Engagement with Call Centre and Pay date Management and Customer Solutions with the aim to provide intelligence around employers in the region, specific focus on pay dates, Industrial Action, Retrenchments, and closures.
- Assisting with Tracing of clients that the Call Centre has not been able to contact.
- Plans, executes, monitors, and manages all current collections functions/processes for the region/s assigned to.
- Provides support to all assigned Area Managers and Provincial Manager in the region with regards to arrears accounts follow-ups.
- Daily, Weekly and Monthly Collections Reports, trend analysis, Quality assessment and Audits per Branch, Area, and Region
- Provides Collections performance and analysis of daily collections reports.
- Monthly collections reporting in Provincial and Regional Meetings
- Ability to handle more complex queries escalated by branches (That does not require Central Collections or Complaints department intervention) by dealing with clients via telephone and other digital channels in adherence to procedural, productivity and quality standards. Strong support role involving sharing information and convincing client of appropriate course of action for resolution of queries.
- Ability to influence and guide Financial Consultants, Branch Guides and Client Relation Consultants towards a solution.
- Involvement in technical enhancements, testing of system changes and ensuring that Financial Consultants, Branch Managers and Client relations consultants are trained.
- Alignment and Implementation and Management of collection strategy with Branch Guide, Area Manager and Provincial Manager.
MINIMUM REQUIREMENTS
- Matric or equivalent NQF level 4 is required
- 3 - 4 years extensive experience in a collection’s environment either as a Call Centre agent, debt collector and/or active support role in the regional collection’s environment
- Ability to converse fluently in at least two official South African languages of which one must be the main language of the specific region that is applied for.
- Intermediate MS Excel and MS Word skills.
- Intermediate presentation and facilitation skills
- Ensure that daily, weekly, and monthly set targets are reached consistently (KPIs).
- Manage your portfolio on day-to-day basis making sure that due process is followed.
- Collect and collate pay date info received from front end and deliver to PDM team
- Understanding of Debi Check
- Fully skilled across all Old Mutual Finance products and processes would be advantageous
- Must have own Transport and ability to travel
- Valid Drivers License - code B
Skills
- Debi Check
- Telephone etiquette
- Coaching and Training
- Single Client View knowledge and Experience
- Report writing
- Excel literacy and Power Point Skills
- Good verbal and non-verbal communication skills
- Presentation and Facilitation
- Analytical Skills
- Stakeholder management
- Collaboration
go to method of application »
Aspires to be a Financial Advisor
We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.
Skills
Education
- Bachelors Degree (B), High School (Grade 12) (Required)
Method of Application
Use the link(s) below to apply on company website.
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