We're SA's fastest-growing Chicken Franchise! More than 100 stores in less than 4 and a half years... and we're just getting started! Were on a mission to DISRUPT the fast-food industry and were growing the right flock to build our amazing brand. At Pedros, we value our People. Its the People who cook our chicken, the People who serve our chic...
Read more about this company
DUTIES AND RESPONSIBILITIES:
- Must be experienced in the full preparation of the management accounts pack and not just printing of the system
REQUIREMENTS:
- FMCG experience would be valuable
- Must have a degree or diploma in finance
go to method of application »
DUTIES AND RESPONSIBILITIES:
- Oversee the day-to-day operations of the call centre, ensuring smooth functioning and adherence to standards
- Monitor call queues, call volume, and service level targets to achieve performance goals
- Handle escalated customer inquiries or complaints, ensuring prompt and satisfactory resolutions
- Maintain a comprehensive understanding of Pedros Chicken products, services, and processes
- Lead, motivate, and develop a team of call centre agents to deliver exceptional customer service
- Provide coaching, feedback, and performance evaluations to enhance individual and team performance
- Identify training needs and coordinate training programs to improve product knowledge and customer service skills
- Foster a positive work environment that encourages teamwork, engagement, and continuous improvement
- Ensure that all customer interactions meet or exceed Pedros Chicken's service standards
- Monitor and evaluate calls to maintain quality assurance and adherence to established protocols
- Implement quality control measures, provide feedback to agents, and conduct regular performance assessments
- Collaborate with the Quality Assurance team to enhance customer experience and service delivery.
- Track and analyze call centre metrics and KPIs, such as average handling time, customer satisfaction, and first-call resolution
- Generate reports on team performance, call volume trends, and customer feedback for management review
- Identify areas for improvement based on data analysis and recommend strategies to optimize call centre efficiency and effectiveness
- Continuously evaluate call centre processes and workflows to identify opportunities for improvement
- Collaborate with cross-functional teams to enhance processes, systems, and knowledge bases
- Implement process enhancements, automation, and self-service options to streamline operations and improve customer experience
- Ensure compliance with company policies, procedures, and industry regulations
- Build and maintain positive relationships with internal stakeholders, including restaurant managers and regional teams
- Collaborate with other departments, such as Marketing or Operations, to resolve customer issues and improve processes
- Liaise with external partners or vendors as needed for call centre support or system maintenance
REQUIREMENTS:
- Matric or equivalent
- At least 2 years previous experience in a call centre or customer service environment is required - Supervisory or team lead experience is preferred
- Excellent verbal and written communication skills in English
- Strong leadership abilities and proven experience in team management
- Proficiency in call centre software and CRM systems
- Strong problem-solving skills and ability to handle escalated customer inquiries or complaints.
- Analytical mindset with the ability to analyze data, generate reports, and make data-driven decisions
- Strong organizational and time management skills to handle high call volumes and meet service level targets
- Knowledge of the fast-food industry, preferably in a similar chain restaurant environment, is desirable
go to method of application »
DUTIES AND RESPONSIBILITIES:
- Processing customer invoices and credit notes
- Reconciling customer accounts
- Communicating with customers and resolving outstanding queries
- Ensuring that proper authorisations are obtained when necessary
- Matching customer payments to invoices
- Tracking customer accounts to ensure that accounts are within credit terms
- Ensuring customer statements are accurate and sent out weekly
REQUIREMENTS:
- Minimum 3 years hands on debtors related experience
- Minimum 3 years’ experience in Pastel Partner / Sage 50
- Highest Grade Passed – Matric
- Gmail/Outlook and Microsoft office competent
- Excellent verbal and verbal and written communication skills
- Organisational skills
- Attention to detail
- Team player
- Experience in the FMCG industry - Advantageous
go to method of application »
DUTIES AND RESPONSIBILITIES:
- Reconciliation of accounts
- Accurate invoicing and customer statements
- Supplier accounts
REQUIREMENTS:
- Matric
- 3 years experience in a similar role
- 3 years on Sage Evolution, pastel or similar package
- Strong communication skills
go to method of application »
DUTIES AND RESPONSIBILITIES:
- Complete debtors and creditors function
- Cash book processing
- Reconciling accounts
- Processing of suppliers invoices
- Prepare supplier payments per Pedros SOP
- Processing of customer PODS
- Run customer statements per Pedros SOP
REQUIREMENTS:
- Matric
- Full Microsoft Office
- 3 years’ experience in a similar role
- Sound understanding of finance functions and hands-on approach
- 3 years’ experience on Sage Evolution, Pastel or similar package
- Ability to communicate effectively across all levels of the organistaion
- Strong attention to detail and accuracy
- Solid understanding of accounting concepts and principles
- Motivated individual who works well in a team, can work well under pressure and have a passion for accounting
- Have effective time management and problem solving skills
go to method of application »
DUTIES AND RESPONSIBILITIES:
- Conducting market research to identify potential growth opportunities and evaluating the feasibility and profitability of potential expansion initiatives.
- Identifying and managing risks associated with new business ventures, including regulatory and legal requirements.
- Developing and managing budgets, resource allocation, and performance metrics to ensure the success of expansion initiatives.
- Analysing market trends and competitive activity to inform strategic decisions and optimize the company's position in the market.
- Providing regular updates to senior leadership on the status of expansion initiatives, including progress, challenges, and opportunities for improvement.
- Overseeing successful launch of new store openings in new QRS locations.
- Approved site selections.
- Negotiating favourable lease terms and ensuring lease agreements are in compliance with legal requirements.
REQUIREMENTS:
- A bachelor’s degree in business administration, Finance, Economics or a related field.
- 3-5 years Development Manager experience is required.
- Experience in the QSR industry.
- A valid driver’s license.
go to method of application »
DUTIES AND RESPONSIBILITIES:
- Responsible for overseeing the IT operations for the business at a group level.
- The role involves managing a team of IT professionals and ensuring that the IT systems and infrastructure are operating effectively, efficiently, and securely.
- Ensuring that system security and compliance are adhered too.
- Develop and implement strategies to protect the organization's IT systems and data.
- Overseeing software development projects.
- Develop and maintain IT policies and procedures.
- Responsible for providing technical support.
REQUIREMENTS:
- Must have a minimum of 5 years’ experience in a Group IT Manager role.
- Experience in managing IT budgets.
- A strong understanding of network infrastructure, including LAN, WAN, routers, switches, and firewalls.
- Experience with cloud computing platforms such as, Amazon Web Services (AWS), Microsoft Azure or Google Cloud
- A deep understanding of cybersecurity threats and vulnerabilities and be able to develop and implement strategies to protect the organization's IT systems and data.
- Knowledge of software development methodologies and be able to oversee software development projects.
go to method of application »
DUTIES AND RESPONSIBILITIES:
- Responsible for HR administration within the HR department.
REQUIREMENTS:
- A completed HR qualification
- HR administration experience (advantageous)
go to method of application »
DUTIES AND RESPONSIBILITIES:
- Facilitate interview and induction processes
- Completing and collating employee documents
- Assisting with disciplinary enquiries, Department of Labour & CCMA cases
- Assist to implement and improve systems and procedures related to the HR department
- Review HR policies and improve / adjust / align when necessary to create consistency across the Group
- Ensure HR policies are implemented and maintained by all parties
- Assist in training and development
- Executing IPM
REQUIREMENTS:
- Diploma in Human Resources
- Minimum 3 years HR Generalist experience required
- IR experience – chairing and initiating hearings
- Able to work independently
- Organizational skills
- Attention to detail
- Good verbal and written communication skills
go to method of application »
DUTIES AND RESPONSIBILITIES:
- Overseeing all IT operations infrastructure.
- Developing, implementing, and evaluating IT projects in line with organizational objectives.
- Liaising with other departments to determine and address their IT needs and requirements.
- Managing and supervising employees in the IT department.
- Ensuring the maintenance of current projects and technology systems.
- Identifying vulnerabilities, the need for upgrades, and opportunities for improvement.
- Proposing strategic solutions and recommending new systems and software.
- Preparing financial budgets and performance reports.
- Building and maintaining relationships with external advisors and vendors.
- Ensuring reported issues are resolved in a timely manner.
- Running regular checks on network and data security.
- Identifying and acting on opportunities to improve and update software and systems.
- Developing and implementing IT policy and best practice guides for the organisation.
- Designing training programs and workshops for staff.
- Conducting regular system audits.
- Running and sharing regular operation system reports with senior staff.
- Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages.
- Managing and reporting on allocation of IT budget.
- Providing direction for IT team members.
- Identifying opportunities for team training and skills advancement.
- As a leader in the IT department, and an employee responsible for organization-wide systems and information, an IT Manager job description should include the following duties and responsibilities:
- Running regular checks on network and data security.
- Identifying and acting on opportunities to improve and update software and systems.
- Developing and implementing IT policy and best practice guides for the organization.
- Designing training programs and workshops for staff.
- Conducting regular system audits.
- Running and sharing regular operation system reports with senior staff.
- Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages.
- Managing and reporting on allocation of IT budget.
- Providing direction for IT team members.
- Identifying opportunities for team training and skills advancement.
REQUIREMENTS:
- A minimum of 3 years of management experience in an IT environment.
- Proven working experience as an IT Manager or relevant experience.
- BS in Computer Science, MIS or similar field.
- Proof of continued education, such as software certifications, is desirable.
- Excellent knowledge of technical management, information analysis and of computer hardware/software systems.
- Expertise in data centre management and data governance.
- Hands-on experience with computer networks, network administration and network installation.
- Ability to manage personnel.
- Sound working knowledge of IT operations, systems, and developments.
- Excellent communication and interpersonal skills.
- Strong leadership and project management skills.
- Solid analytical and problem-solving skills
go to method of application »
DUTIES AND RESPONSIBILITIES:
- Handling all operational issues of stores.
- Ensuring quality control and optimal compliance with PEDROS Standard Operating Procedures.
- Conducting store audits and highlighting critical issues for action within a specified time period.
- Set guidelines for stores to ensure effective monitoring of turnovers, food costs, and operational expenses in order to maximize net profitability.
- Maintain food costs in region at set benchmarks and to achieve required gross profit margins.
- Assisting stores with meeting sales and GP% targets, including motivating staff to do so.
- Overseeing stock control and preparation of stock reports.
- Follow through on weekly upselling initiatives to increase store ticket averages and turnovers.
- Assisting franchisees in trouble shooting and areas to focus on.
- Attending to customer complaints and implementing corrective processes at stores.
- Ensuring stores compliance with health and safety regulations.
- Attending to staff disciplinary issues and conducting disciplinary hearings at store level.
- Weekly reports on stores compliance, turnover against budget, labour and purchases. Weekly planner and action plan.
- Work within a team and drive the brand forward.
REQUIREMENTS:
- Minimum 5 years operations management experience of overseeing minimum 5 stores required.
- Must have worked within the QSR industry.
- Own vehicle required.
- GAAP/ Micros experience and knowledge.
- Management skills.
- Organizational skills.
- Customer Service and good verbal communication skills.
- Problem-solving skills.
go to method of application »
DUTIES AND RESPONSIBILITIES:
- Negotiating prices.
- Market research.
- Source and identify new markets.
- Build good customer relationships.
REQUIREMENTS:
- Must have 3-5 years’ experience working in a New Business Manager role or a similar position.
- QSR industry experience is a must.
- Strong negotiation skills.
- Ability to work with major landlords at board level.
- Ability to travel.
go to method of application »
DUTIES AND RESPONSIBILITIES:
- To provide administrative support to the National Training Manager
REQUIREMENTS:
- Must be well experienced in PowerPoint presentations and Excel
- Must have experience working with SETA’s
- Must have administrative experience
go to method of application »
DUTIES AND RESPONSIBILITIES:
- Experienced Logistics Administrator needed for National Logistics Administration
REQUIREMENTS:
- Fuel and toll capturing experience
- Remote Fuel Management
- Proven cost control Measures
- Accurate Reporting ability
- Accurate Data Capturing
- Out of the box thinker
- Experience with Monitoring Fuel Consumption
- Report Construction
- Mechanical Knowledge
- Independent Worker
go to method of application »
DUTIES AND RESPONSIBILITIES:
- Conduct training sessions on preparation of foods as per our Standard Operating Procedures
- Support, mentor, and upskill trainees and new employees
- Promote efficiency and improve skills of employees
- Keep attendance and training records and registers
- Monitor employee performance and response to training
- Conduct performance evaluations and identify areas of improvement
- Provide daily updates on training areas done daily in-stores
- Work within a team and drive the restaurant/take-away forward
- Assist in New Store openings – supporting the teams through constant mentoring and coaching
- Assist the Training Department with Adhoc Training tasks and projects within Pedros
- Doing presentations to the target audience for all Pedros Training Modules and SOP’s
- Must be able to work Monday to Saturday’s 8am to 5pm, Peak days 12pm to 8pm and stay out at outlying stores for a full week or more if there’s new store openings or giving urgent store training support. These times may change based on the needs of the business
REQUIREMENTS:
- Restaurant and Fast-Food Service experience. Minimum 1-year related experience required
- Good verbal and written communication skills
- Organisational and time management skills
- Attention to detail
- Be prepared to go the extra mile
- Must be computer literate and must be able to write professional reports from time to time
- Must have own reliable vehicle & mobile phone
go to method of application »
DUTIES AND RESPONSIBILITIES:
- To maintain, keep track of and manage the process flow of any original documentation as well as maintain awareness of the lease status of all leases within area of responsibility and drive the process to finalization
- To ensure that due process is followed in the most expedient manner with regard to the processes preceding the conclusion of new agreements of lease and renewals in particular (but without exclusion) credit worthiness checks and obtaining FICA and other relevant documentation
- To effectively administer all lease processes so that such processes are followed and adhered to
- To provide comprehensive operational and management reports, supported with hands-on knowledge on the status of vacancies and leasing activity within the area of responsibility
- To provide assistance so that each agreement of lease is accurately and comprehensively captured onto the Development Tracker so that the utility of the database is maximized and the maximum value of costs can be recouped from tenants
- To provide general administrative support and document management to the leasing and administrative department
- To assist with market research pertaining to specific property information
REQUIREMENTS:
- Must be experienced in corporate leasing administration (3-5 years)
- Experienced in the MRI system (preferable)
go to method of application »
DUTIES AND RESPONSIBILITIES:
- Responsible for developing, implementing, and managing training programs and initiatives for the organization.
- Working closely with various departments to assess training needs.
- Design, and develop training materials.
- Evaluate the effectiveness of training
- Managing the learning management system.
- Identifying and implementing new training technologies.
REQUIREMENTS:
- Previous experience working in a Learning and Development Manager role.
- A Bachelor’s degree in education, Human Resources, or a related field.
- Must have a valid driver’s license.
- Strong analytical and problem-solving skills.
- Good leadership and time management skills.
- QSR related knowledge would be advantageous.
go to method of application »
DUTIES AND RESPONSIBILITIES:
- To provide legal support to the Group
- To assist with commercial and corporate matters, contract management, corporate governance, regulatory compliance, and reporting
- Independently manage the contracts database including (but not limited to) negotiating, auditing, renewing and reporting on lease agreements
- Negotiating and drafting a wide range of agreements such as (but not limited to) service level agreements, supplier agreements and Sale Agreements
- Providing hands-on legal advice and internal training to other departments
- Assisting with company secretarial matters, drafting of resolutions, taking of minutes and managing compliance
- Deal with litigation and other disputes with landlords, suppliers and third parties
- Instructing and liaising with external Attorneys & counsel
REQUIREMENTS:
- Legal Drafting
- Contract management
- Excellent communication skills, orally and in writing
- Good working knowledge of South African law in general
- LLB and admission as an attorney
- Minimum 2- years post admission experience
- Driver's license
- Microsoft experience
go to method of application »
DUTIES AND RESPONSIBILITIES:
- To handle the full debtors function from end to end
- Experienced in handling large volumes (preferably FMCG/retail sectors)
REQUIREMENTS:
- Experienced in SAGE 200/ Pastel partner or similar program (minimum 2-3 years)
go to method of application »
DUTIES AND RESPONSIBILITIES:
- Engage with new suppliers/contractors were required
- Ensure build work/ workmanship is of good quality
- Ensure all projects are completed in time
REQUIREMENTS:
- Ability to run multiple projects at once
- Ability to work under pressure and meet deadlines
- Able to interpret plans and technical drawings
- Must have good written and oral skills
- Must have worked in Quick Service Restaurant Project management before
go to method of application »
DUTIES AND RESPONSIBILITIES:
- Ensure that all bay areas stock is kept and clearly labelled.
- There is a space at all times for discontinued/discarded/damaged stock.
- Ensure stock take SOP is strictly adhered to.
- Ensure all SOPs are followed.
- Ensure PARS are maintained, if not communicate potential shortcomings at least 2 days in advance.
- All poultry staff are adhering to staff shifts, clocking in and out daily, any irregularities to be actioned immediately in terms of absenteeism, Leave, Sick Leave etc.
- The poultry report is sent out daily.
- Daily WhatsApp SOP is followed.
- Ensure goods received are at the correct pricing, so that claims can be raised immediately.
- Ensure a cleaning checklist is use in the poultry department to ensure cleaning standards are maintained.
- Carry out daily vibe meeting with the department.
- All staff are always in uniform and the correct PPE.
- All variances are accounted for.
- Ensure FIFO is followed for raw and prepped products.
- Ensure all Team Leaders are compiling their daily checklist.
- Carry out daily random checks to ensure SOPs are being followed.
- After discussing with the management team, send weekly poultry orders.
- Ensure production benchmarks are achievable by all team members, training for those falling short.
- Ensure daily production targets are met, if not, communicate to management the reasons why.
- Cultivate a strong training culture, keep a training file and ensure that it is updated at all times.
- Ensure sufficient time is spent on the floor so that all inefficiencies are ironed out.
REQUIREMENTS:
- Must have 5 years of experience in production within the food industry, preferably in poultry.
- Excellent communication and problem solving skills.
go to method of application »
DUTIES AND RESPONSIBILITIES:
- Experience with Purchasing, Procurement, Buying or Expediting
- Experience in a production manufacturing environment
- Experience with ERP and MRP
- Understanding of popular products in the industry
- Excellent interpersonal and social skills
- Able to build and maintain effective and productive relationships with staff, stakeholders and suppliers
- Good communication, negotiation, interpersonal and influencing skills
- Analytical, numerically astute with strong demonstrated problem solving abilities
- Able to manage time effectively, prioritize tasks and achieve set targets
- Commercial and financial awareness with a full understanding of how failure impacts the production, manufacture and customer order fulfilment
- Able to work well under pressure and handle emergency and stressful situations
REQUIREMENTS:
- Matric / senior certificate or NQF level 4 (compulsory)
- 3 years experience in a procurement role essential, chilled FMCG highly advantageous
- Tertiary qualification in Purchasing, Supply Chain advantageous
- Keen attention to detail and accuracy
- Proficiency in MS Office
- Strong excel skills
go to method of application »
DUTIES AND RESPONSIBILITIES:
- Analyse existing business processes and identify areas for improvement.
- Conduct time and motion studies to understand process flow and identify bottlenecks.
- Create and maintain progress documentation and standard operating procedures.
- Develop and implement process improvements, such as automation or workflow redesign.
- Train employees on new processes and procedures.
REQUIREMENTS:
- A minimum of 3 years’ experience working in a Process Optimization Officer position or in a related position.
- A Bachelor's Degree in Business Administration, Industrial Engineering or a related field.
- A valid drivers license.
- QSR industry experience is a nice to have.
- Strong analytical and problem-solving skills.
- Experience with statistical analysis and data modelling.
- Experience in using the process improvement methodologies such as Six Sigma or Lean.
- Knowledge of business operations and supply chain management.
- Project management and process documentation experience.
go to method of application »
DUTIES AND RESPONSIBILITIES:
- To provide support to the Distribution Centre Operations Executive
REQUIREMENTS:
- An experienced personal assistant
- Administration skills
- Time management skills
- Excellent communication skills
- Organizational skills
- Attention to detail
- Excellent at prioritizing
Method of Application
Use the link(s) below to apply on company website.
Build your CV for free. Download in different templates.
Gmail
Yahoomail