Career Opportunities at Ten Lifestyle Group

WHO are we looking for :

• Ten is looking for a highly personable, dedicated and self-motivated Human Resources & Payroll Administrator to join our People Experience EMEA Team from our Cape Town office.
• You are an organizational powerhouse that has the ability to collaborate with multiple internal teams and stakeholders, whilst maintaining that 'people persons' attribute that is so integral to this role. We're looking for someone to take a proactive approach supporting our employee community, strengthening our organization and its performance.

Main Areas of Responsibilities:

• ADMINISTRATION : full administrative duties related to full HR and payroll / manage all contractual and personal documents / information in line with Data Protection and GDPR requirements.
• EMPLOYEE JOURNEY : including but not limited to Onboarding of new colleagues across the EMEA region, in collaboration with Talent Development Team ; Work in conjunction with the People Experience Manager & Office Manager to bring the employee journey to life
• SERVICE DESK : manage and own People Experience Service Desk, allocating service requests and respond to queries related to administrative information.
• HRMS : manage and update HRIS (PeopleHR system), ensuring it is one source for all personnel information.
• PAYROLL : process payroll for 3 countries in a timely and accurate manner and promptly answer any queries in relation to salaries.
• COMPANY CULTURE : take a proactive part in the Social Committee, organizing regular social activities.

Requirements
MINIMUM QUALIFICATION

• Matric / Grade 12 / School Leaving Diploma
• Administrative qualification or Diploma or relevant equivalent in HR or Industrial Psychology would be beneficial.

EXPERIENCE REQUIRED

• minimum 3 years’ HR-focused experience of which at least 1 has been in payroll, running a payroll of 50+ employees is of advantage
• solid experience in an international company, providing support throughout the EMEA region; preferred
• previous Tourism, Travel & Leisure industry experience will be advantageous.
• experience in using HRIS systems; ideally PeopleHR

ADDITIONAL REQUIREMENTS

• Excellent written and verbal communication skills with English as first language, any additional languages of advantage
• Obsessions with accuracy and detail
• Ability to work independently, with the ability to collaborate
• Excellent problem-solving skills/ability to identify anomalies within a system or process, and the continuous desire to improve
• Must be able to take initiative and be a self-starter.
• Impeccable integrity and the ability to handle information with sensitivity and confidentiality.
• Exceptional people skills with an ability to interact professionally with people on all levels within the company
• Appetite to grow and be coached and mentored to become a well-rounded HR Professional.
• Excellent organizational and time management skills with the ability to multi-task.
• Confidence in using various MS Office 365 software

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Description
As a Operation Support | Travel, you will be supporting the Travel Lifestyle Managers & Lifestyle Managers with administrative tasks as well as with research activities on behalf of high net worth members.

You will be responsible for completing back-office duties according to TEN’s guidelines including the usage of customer relationship management platform and mid-/back office systems. Additional tasks and projects might be added if business requires and if suitable skills are determined.

• Complete research activities (e.g. hotels, flights, tours, villas, yachts, private jets, etc.) on behalf of our members within the agreed deadline, using specialist knowledge of suppliers (including hotels, tour operators, airlines and DMC’s)
• , confirmations and travel itineraries using the pre-defined templates and internal tools
• Update our Customer Relationship Management platform (Ten MAID & Amadeus) according to the instructions of the Travel Lifestyle Managers
• Supporting Lifestyle Managers in their daily business with various tasks especially with E-Mails
• Handling the administration for entry restrictions, visas, authorization forms, membership rewards transfers, etc.

Requirements

• Travel related experience in OUTBOUND Travel
• A passion for travel with experience in the travel industry in a similar role
• Experience with Amadeus or other GDS a must
• Energetic and motivated team players who enjoy the challenge of meeting and beating targets
• Passion for delivering high quality personalised support and have excellent research & communication skills
• Ability to work independently in a globally distributed team
• Fluent in English in first language skills is a must, with either German, French or Italian of an added advantage
• Benefits
• Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

All our employees also enjoy a range of benefits:

• Offer flexible work arrangements including Hybrid work possibilities for the right candidates
• Annual Leave of 15 days per annum, 20 days per annum from the second year and an additional 3 extra days of annual leave in their third year.
• One (1) month paid Sabbatical after 5 years of Service, without tapping into annual leave
• We also offer a company contribution towards medical aid, transport home for those working a late shift (applies to those who don't have a car).
• ICAS Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use.
• Access to lots of great travel and entertainment discounts as our clients members would!
• There are lots of social events throughout the year as well as a break-out room where employees can relax (or, if they wish, play one of the numerous games we provide!) or stunning roof-top terrace to enjoy the Table Mountain view, whilst enjoying our latest fruit drop or great coffee/tea station.
• Amazing office vibe with a multicultural and global team.
• Safe and secure offices located in Cape Town Forshore, with off-street parking.
• Possibility of growth within a dynamic and international company