Career Opportunities at World Food Programme

JOB PURPOSE

• To deliver high quality technical support, system and data maintenance across a range of areas, in order to contribute to the effective delivery of IT services.To deliver high quality technical support, system and data maintenance across a range of areas, in order to contribute to the effective delivery of IT services.

KEY ACCOUNTABILITIES (not all-inclusive)
Carry out system maintenance tasks, such as performing monitoring tasks, running system diagnostics, and system optimisation, to ensure they are running effectively and enable easy and efficient use.
Maintain technology, including standard repairs, configuration, and storage, in accordance with data security and access controls to ensure IT equipment required for WFP staff is available.
Prepare files and systems for inventory and archives, such as website content and directories, to ensure information is accurate and up-to-date.
Allocate tasks to other colleagues, ensuring that tasks are delivered to agreed standards and deadlines, to support the effective delivery of services.
Respond to a variety of queries about technology and systems in order to assist WFP staff to deliver their services.
With support of senior colleagues, provide standard training to end users of technology and systems to ensure staff use standard technology and systems effectively.
Perform routine deployments of server hardware and software, including testing and the identification of problems, to contribute to the effective functioning of technology.
Responsible for maintaining information records such as updating web pages and statistical databases to ensure the information is current and well organised.
Install, operate and maintain telecommunications systems and equipment, to ensure optimal services in compliance with standard operations procedures.
Support the development of standard material such as training documentation and web content on behalf of senior officers, to ensure staff have access to required information about IT services and products.
Suggest improvements to methods and processes in order to support the continuous improvement of IT services.
Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE

• Has experience resolving more complex technical issues.
• Has worked with head of units in defining requirements for functional area.
• Has experience with the application of client services standards to resolve or escalate clients’ service problems.

STANDARD MINIMUM QUALIFICATIONS

• Education: Completion of secondary school education. A post-secondary certificate in the related functional area is desirable. Education: Completion of secondary school education. A post-secondary certificate in the related functional area is desirable. 
• Years Of Experience: 5 years of progressive hands on work experience in IT, digitalization or information management systems environment.
• Language: General Service (Field): Fluency in both oral and written communication in the UN language in use at the duty station and in the duty station’s language, if different. 

CONTRACTUAL INFORMATION

• This is a 12 month renewable Service Contract
• Net Salary monthly range: R 23745 - 33617
• Benefits:  Annual Leave, Pension & Medical Insurance

DEADLINE FOR APPLICATIONS

• The vacancy announcement will close on the 17 July 2023, 23.59 South African time

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BACKGROUND

• WFP works with its partners to achieve the vision of zero-hunger. Its Strategic Plan aligns WFP’s work with the 2030 Agenda for Sustainable Development and covers the period 2017–2021.  WFP’s mandate clearly articulates both humanitarian and development responsibilities, the  organization’s comparative advantage and long experience call for prioritization of emergency, life- saving and development-enabling work that benefits the poorest and most marginalized people. The Sustainable Development Goals require moving beyond saving lives to changing lives, focusing first on the people in greatest need, not just in least-developed countries but universally throughout the world..  WFP recognizes that it is impossible to achieve zero hunger without addressing the structural drivers of food insecurity and malnutrition, and that gender inequality is one of the most important causal problems. Moreover, WFP is cognizant that to enhance efficiency, impact, and fairness, it must work to properly engender its entire programme portfolio

KEY ACCOUNTABILITIES (not all-inclusive)

• Reporting to the Regional Bureau Johannesburg (RBJ) Head of Emergency Preparedness and Response (EPR), or the OIC; the incumbent will work with the EPR team to:
• Coordinate relevant information and data from country offices, Regional Bureau units HQ and a variety of online sources.
• Ensure that standard information management and operational reporting procedures and templates are followed to drive quality, consistency and standardisation.
• Produce/coordinate internal and external emergency reports and daily updates, consolidate inputs for dashboards and other information products in conjunction with the Reporting team.
• Produce advocacy materials for refugee operations, lean season response and other ongoing emergency operations.
• Facilitate and maximize the exchange of information and data flow between functional areas to provide operational awareness and enable decision making.
• Coordinate relevant information and data from country offices and Regional Bureau units.
• Ensure that standard information management and operational reporting procedures and templates are followed to drive quality, consistency, and standardisation.
• Design basic presentations and reports including graphics such as diagrams, charts, infographics, and tables.
• Produce/coordinate internal and external emergency reports and daily updates, consolidate inputs for dashboards and other information products in conjunction with the Reporting team.
• Facilitate and maximize the exchange of information and data flow between functional areas to provide operational awareness and enable decision-making.
• Manage emergency information and data on the Regional Bureau’s online information management system (Teams).
• Maintain up-to-date dissemination lists and reporting flows.
• Organize/coordinate Operational Task Force (OTF) and Strategic Task Force (STF) meetings and other relevant emergency meetings.
• Produce notes for the record for emergency related internal meetings.
• Support in monitoring CO compliance of the corporate Emergency Preparedness and Response Package (EPRP) and monitoring/risk analysis in the region. This will include producing initial drafts of the Regional Risk Outlook in conjunction with VAM and Security team under the guidance of the EPR Officer to inform decision making on preparedness priorities and appropriate mitigation measures.
• Support the Humanitarian Policy Advisor on Protection, PSEA and refugee coordination issues as tasked.
• Provide general programmatic support and have the versatility to backstop the EPR team on other priorities as needed.

 
STANDARD MINIMUM QUALIFICATIONS

• Education: Secondary School Education and have a Certificate in International Affairs, ​​​​​​Visual Communication / Graphic Design, Social Sciences, Development Studies, or other related fields is a minimum requirement.
• Experience: A minimum of 6 years proven experience in information management in humanitarian operations and basic experience with visual communication and graphic design principles

Knowledge & Skills:​​​​​​

• IT Skills & Office Management Skills: Ability to effectively use standard MS Office software and information systems (Excel, PowerPoint & Canva, Graphics design experience)
• Knowledge of UN system policies and reforms.
• Strong written and verbal communication skills
• Language: Fluency in both oral and written English. French language skills are desirable.

CONTRACTUAL INFORMATION

• This is a (12 month renewable)  Service Contract
• Gross monthly salary range: ZAR 28681 - ZAR 40710
• Benefits:  Annual Leave, Pension & Medical Insurance

DEADLINE FOR APPLICATIONS

• The deadline for this application is the 12 July 2023, 11:59pm South African time.

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JOB PURPOSE

• To lead the delivery of efficient and effective IT and Telecommunications (TC) services, providing sound, innovative solutions that enable staff to deliver food assistance to beneficiaries, in line with WFP’s strategy.

KEY ACCOUNTABILITIES (not all-inclusive)

• Participate in the development of plans, budgets and policies, and lead the deployment of IT/TC systems aligned with business needs, in accordance with WFP corporate standards.
• Develop and maintain IT/TC systems and networks, ensuring appropriate data security and access controls considering both local and wide area network issues; and enabling users to get maximum benefits from them.
• Implement and test new hardware for improving and upgrading system performance; install any technology upgrades as required.
• Develop technical specifications and tender documents, and manage contracts with service providers, to facilitate procurement of IT/TC equipment and services at minimum cost, in line with WFP rules and regulations.
• Coordinate and prepare reports on IT/TC activities, investments and costs, identifying trends/issues and proposing solutions to increase cost-efficiency.
• Maintain technical expertise and knowledge of industry developments, and develop skills within specific areas of competence.
• Provide advice to managers and users to resolve complex issues, understanding their needs and ensuring IT policies, procedures, systems and tools are correctly applied to support them.
• Lead and motivate a small team, monitoring performance, providing coaching, training and guidance to ensure appropriate development and enable high performance.
• Build capability of staff, collaborating with colleagues in the IT division to design and deliver corporate training policies and programmes aimed at developing skills/knowledge in IT and TC.
• Ensure effective coordination with other UN agencies in order to align activities and maximise possibilities of inter-agency collaboration in the field of IT/TC.
• Maintain effective partnerships with colleagues and external partners, to foster information exchange and support to meet service requirements.
• Contribute to emergency preparedness and contingency planning, providing technical recommendations and monitoring the management of risks, so that WFP can maintain basic IT services and/or quickly respond and deploy resources to affected areas at the onset of a crisis.
• Prepare operational plans and manage resource requirements at the onset of an emergency.
• Other as required.

FUNCTIONAL CAPABILITIES

• Capability Name    Description of the behaviour expected for the proficiency level
• Governance, Strategy and Architecture    Implements improvements to WFP’s IT governance structure, strategy, and procedures by scanning future industry trends, providing clarity on policies and capturing potential opportunities. Ensures compliance with organisational IT policies and procedures and overall information management strategy.
• Change Implementation, Project Management, Planning and Optimization    Demonstrates the ability to collate time, resource, and budgetary estimates from multiple stakeholders to design plans for complex projects, implementation activities and manages the change control procedure, while ensuring that project deliverables are completed.
• Technical Expertise    Exhibits deep technical knowledge in area of expertise and actively transfers knowledge to strengthen the skill base across the function; considers the most appropriate use of technical resources to ensure skill development and optimization of resource allocation.
• Service Management    Consistently monitors performance and delivers high quality technology and services to meet the needs of customers, taking responsibility for the design, installation, upgrading, operation, control, maintenance and effective use of IT infrastructure components.
• Client Management    Applies thorough understanding of the business, customers, new IT technologies and techniques to implement improved solutions and define service levels, standards and the monitoring process for client service staff.
• Procurement and Contract Management    Leads efforts to develop business cases that capture project life-cycle costs, benefits, and risks based on detailed analysis of resource requirements and vendor relations for small to medium IT investments.

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE

• Has assisted in the development of IT governance strategies, policies and system architecture.
•  Has acted in IT advisory capacity.
•  Has participated in the negotiation, evaluation and management of IT contracts with service providers.
•  Has developed business cases that capture project life-cycle costs, benefits, and risks for the purchase of IT service or equipment.
•  Has keen ground-level experience leading the implementation of IT and telecoms systems in emergencies.
•  Has experience managing a team of IT personnel.

STANDARD MINIMUM QUALIFICATIONS
Education:

• Advanced university degree in i.e. Masters in Computer Science or other relevant field and a minimum of 5 years experience or First University degree in Computer Science or relevant field with additional years' experience required.  
• Language:
• Fluency (level C) in English language and knowledge of French and/or Portuguese is an added advantage.

CONTRACTUAL INFORMATION

• This is a 12-month renewable Fixed Term contract
• Net Salary monthly range: R85604 - 100823
• Benefits:  Annual Leave, Pension & Medical Insurance

DEADLINE FOR APPLICATIONS

• The Vacancy Announcement will close on 24 July 2023, 11:59 South African time