Careers at Discovery Limited

Job Description

• The successful candidate will be expected to lead, manage and guide a team of Telesales short -term consultants to reach required targets. To facilitate any necessary course of action to achieve this purpose.

Key purpose

• To lead, manage and guide a team of Telesales short-term consultants to reach required targets. To facilitate any necessary course of action to achieve this purpose.

Key Outputs

The successful candidate will be expected, but not limited to perform the following key outputs:

• Leading and managing a team of 10 – 12 telesales short-term agents
• Performance Management, coaching and developing team.
• Drive staff to achieve required targets and is accountability for teams overall sales targets
• Assessment of consultants calls - QA.
• Assisting with interviews & Role plays.
• Dealing with elevated queries/problems.
• Managing the ongoing relationship between brokers.
• Ensuring continual communication between management and staff.
• Adhere to and enforce internal policies.
• Inspire, motivate and support team.
• Able to work overtime from time to time, which may include weekends.

Personal attributes and skills

• Excellent verbal and numeric communication skills
• Sales Orientated
• Quality driven
• People-focused
• Quality driven
• Attention to detail
• Strong Interpersonal Skills
• Strong Leadership skills
• Problem solving skills
• Decision making skills
• Stress tolerance
• Excellent time management skills
• Organizational awareness

Qualification & Experience

• Grade 12 – essential
• 4 years outbound/ Inbound experience – essential
• Short Term experience
• 3 years Team Leader/leadership experience – Non negotiable
• Proficient in English – essential (writing, reading, speaking)
• Bi-lingual – advantage (writing, reading, speaking)
• Computer literate - MS Office, especially Excel – essential
• Regulatory Exam and NQF 5 FAIS credits
• BCOMM or related degree will be advantageous

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Key Purpose:

• Management of enrolled Oncology members by reviewing clinical appropriateness of treatment is prescribed. This involves the correct application of Clinical Entry Criteria, Protocols, SOP’s and Clinical guidelines as well as explaining the benefit to the member and counselling the member.

Key Outputs:

The successful applicant will be responsible for but not limited to the following job functions:

• Enroll Member on Oncology Program and ensure that the member meets all requirements to qualify for the benefit (i.e. Forensics, Underwriting categories)
• Review treatment plans in line with the SAOC and Icon guidelines
• Approve treatment in line with SAOC/Icon as well as Discovery Health protocol.
• Decline treatment which is not in line with SAOC\ICON as well as internal Discovery Health protocol.
• Refer complex cases to internal and external Medical Review teams and provide feedback to both members and Providers.
• Communicate funding decisions to members, employers and brokers verbally or in writing.
• Make comprehensive notes on treatment that was approved/declined and how the funding decision was made.
• Mitigate risk by using clinical knowledge to identify risk and reporting it accordingly.
• Provide support to members, CHO Service Agents, Doctors and Pharmacist.
• Support to Doctors by coordinating treatment plans and sending them updated guidelines and information.
• Meeting daily Operational targets.

Education and Experience:

The following requirements are essential:

• Matric
• Registered & Enrolled Nurse
• Registered with SANC
• 2 years Clinical experience
• Knowledge of Oncology Treatment Interventions
• Microsoft Office
• Effective communication skills (verbal & written)
• Effective presentation skills
• Telephone Etiquette
• Active listening skills

The following requirements will be advantageous:

• 1-year experience as a Case Manager.
• DH systems and products.

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Key Purpose

• Design and implement robust, scalable and optimally performing systems using Java related technologies, according to provided specifications, standards and procedures, while ensuring compliance with the architectural standards and guidelines laid out by Discovery.

Areas of responsibility but not limited to:

Design:

• Translate business requirements into technical designs adhering to Discovery Insure processes, standards and guidelines, taking cognisance of performance, security and scalability requirements. Deliver within agreed timeframes.
• Liaise with relevant parties where clarification of business requirements or resolution to technical issues is needed
• Research and find effective solutions to technical issues that arise
• Estimate development timelines based on business requirements

Development:

• Construct robust, maintainable, scalable, optimally performing system code in line with technical specifications, following prescribed process, standards and procedures. Deliver within agreed timeframes
• Conduct unit testing and fix any defects found

Testing:

• Verify build stability and quality with development team before releasing to test team, aiming to release with zero defects
• Assist the Business analyst in ensuring the test pack includes relevant scenarios and test data.
• Consult and assist in reviewing risk / impact of defects found in testing, and assist with fixing where necessary

Support / Troubleshooting:

• Assist system users with technical support issues and handle according to defined procedures
• Ability to effectively analyse root cause of system errors (data errors, performance and stability issues)

Mentoring / Team development:

• Actively coach other developers to understand and apply the Insure coding and architectural standards correctly, as well as any technologies in use
• Perform code review to ensure logical correctness, maintainability, scalability, performance, compliance with architectural standards and frameworks

Personal development:

• Keep abreast of current technological trends and how these might be applied in the Discovery environment
• Constant improvement of knowledge of the various applications, their functionalities and data models

General:

• Ability to communicate clearly, constructively and effectively. Easily able to follow and participate in technical, business process, and other discussions
• Able to build business relationships with other members of team and the business areas we support.

Technical Skills

• Excellent understanding of Object Orientated principals and Java language fundamentals
• Knowledge of commonly used design patterns
• Broad understanding of how to put together an EE-based business solution from scratch
• EJB
• HTML
• JSF
• JQuery
• JAXB
• SOAP Web services
• Message Driven Beans
• UML
• XML/XSD
• SQL

Education and Experience

Education:

• Matric
• Bachelor’s Degree or Diploma in Computer Science /Information Systems
• Formal Java qualification

Minimum Experience:              

• 3+ years’ experience in Java development with exposure to core competencies listed

Advantageous Experience

• REST Web services
• JSON
• Business Process Management Tools
• Apache Camel
• Apache Webserver Configuration
• JBOSS Configuration
• CSS
• GIT
• Integrated Build Tools
• HTML 5
• Knowledge of Short Term Insurance industry

Working knowledge of:

• Software development within SDLC
• Unit Testing
• Data modelling and design of database structures
   

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Key Purpose   

• The purpose of this role is to ensure the successful delivery of projects by planning, organizing, and managing resources effectively, while aligning project outcomes with the organisation's strategic goals. The role is responsible for driving project objectives, coordinating activities, and maintaining adherence to quality standards, budgets, and timelines. By fostering collaboration, ensuring accountability, and promoting structured methodologies, this role plays a critical part in achieving both project-specific and broader organizational objectives, delivering value to stakeholders and supporting long-term success. 

Areas of responsibility may include but not limited to:

Project Delivery

• Coordinate and facilitate kick-off meetings with key stakeholders to define project scope, objectives, and approach.
• Collaborate with development managers, business analysts and technical teams to gather necessary input for initiation and planning documents.
• Plan, manage, and oversee the execution of project tasks with Systems and Business, ensuring alignment with timelines, objectives, and resource availability.
• Facilitate Agile ceremonies such as daily stand-ups, sprint planning, and retrospectives to keep projects on track.
• Monitor progress, resolve blockers, and adjust plans as necessary to achieve project goals.
• Perform project implementation review workshops. 

Resource and Budget Management

• Assist in resource allocation to optimise team productivity and project outcomes.
• Monitor project budgets, track expenses, and identify variances for timely resolution.
• Provide input on resource requirements and support capacity planning. 

Stakeholder Engagement and Communication

• Serve as a point of contact for stakeholders, ensuring regular updates on project progress, risks, and outcomes.
• Prepare and deliver clear reports, presentations, and dashboards for project stakeholders.
• Foster strong relationships with internal Systems and Business teams, clients, and external partners to align expectations.

Risk and Issue Management

• Identify potential risks or issues and manage or escalate them for resolution promptly.
• Collaborate with teams to develop and implement risk mitigation strategies.
• Maintain comprehensive logs for issues, risks, and decision points

Project and Programme Reporting

• Develop and maintain project and programme reporting structures, including progress updates, status dashboards, and metrics.
• Ensure accurate and timely reporting to programme leads, senior management, PMO, and other stakeholders.
• Contribute to the preparation of portfolio-level reports that align with organizational goals and strategies.

Governance and Compliance

• Ensure projects adhere to DHS governance frameworks and comply with organizational standards.
• Advocate for best practices to improve project delivery and team collaboration.
• Maintain alignment with risk, audit, and regulatory requirements throughout the project lifecycle.
• Monitor project activities to ensure deliverables meet quality standards and compliance expectations.
• Support testing, reviews, and retrospectives to continuously improve processes and outcomes.

Skills and Competencies
Technical Skills

• Proficiency in enabling and collaboration tools such as MS Project, Jira and Confluence.
• Familiarity with Agile methodologies (Scrum, Kanban) and frameworks.
• Detailed knowledge of SDLC is REQUIRED.
• Business writing and executive reporting and presentation.

Behavioral Skills

• Strong organizational and time management capabilities.
• Excellent verbal and written communication skills.
• Proactive problem-solving skills with a focus on achieving results.
• Ability to collaborate effectively in cross-functional teams.

Personal Attributes

• High attention to detail and ability to manage multiple priorities.
• Resilience and adaptability in a fast-paced environment.
• Strong interpersonal skills and the ability to build trust and rapport with stakeholders. 

Education and Experience  

Education: 

• Bachelor’s degree in project management, Computer Science, Information Systems, Business Management, or related field.
• Project management certification (e.g. CAPM, PRINCE2, Agile) is advantageous

Experience:

• A MINIMUM of 2 years’ experience managing medium to large complexity technical projects in a software development environment.
• Experience in healthcare IT systems or software development projects is advantageous. 

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Job Purpose

• The Bank has a responsibility to comply with all Financial Crime legislation as set out by the different regulatory bodies specifically drafted for Banks. It is the Bank's duty to always maintain compliance with the above legislation across people, processes and systems to ensure we combat Money Laundering and the Financing of Terrorism. Based on the Banks strategic intent to always remain compliant and to combat Financial Crime, the Bank has created a Financial Crime Compliance Function.  The Financial Crime Compliance Officer who will work in this function will conduct Anti-Money laundering (AML) and Counter Financing of Terrorism (CFT) activities on behalf of Discovery Bank, providing assurance to senior management that the requirements of our external financial regulators are being complied to. In addition, providing assurance that our business is conducted in accordance with the Discovery Bank Financial Crime Compliance policies, procedures and processes.

Areas of responsibility may include but not limited to

• Must have basic knowledge and experience working with Refinitiv World Check for investigations.
• Must have basic knowledge and experience working with NICE Actimize modules namely RCM, WLF, CDD and SAM.
• Conduct sanctions, PEP, financial crime reviews and investigation management of potential new and existing bank clients to ensure any relevant risks are identified and mitigated.
• Assist with on-going monitoring of clients, investigating transactional behaviour from automated and semi-automated screening tools.
• Must be technically strong and have the ability to learn the Banks core banking system.
• Ensure tasks allocated are accurately completed on a timely basis and meet professional business writing requirements.
• React timeously to all requests from external parties (regulators, external auditors, etc.) and provide accurate and complete information in relation to these requests.
• Conducts in-depth reviews and investigations on suspicious transaction activity occurring within the bank.
• Ability to work across different functional teams.
• Ability to learn and apply Financial Crime Compliance processes.
• A team player who has the ability to work well in a fast paced, motivated team.

Skills

• Have an ability to take responsibility of investigations completed within SLAs.
• Take initiative, act with confidence and efficiency.
• Have an understanding of the core principles of an effective Compliance function.
• Have an ability to analyse and interpret client transactional behaviour.
• Proficiency in MS Excel, Word, case management tools.

Qualifications

• University Degree (Legal or Commerce preferred).
• Certificate in ACAMS preferable.

 Work Experience

• Minimum of 1 to 3 years’ cross functional experience working in Customer Due Diligence, Sanctions, AML/CFT, Suspicious Activity Monitoring, and Real-time Payments screening team.
• Minimum of 1 to 3 years working experience and understanding on NICE Actimize modules such as RCM, WLF, CDD and SAM.
• Experience performing alert investigations, case management, assisting in decision making on investigations.
• Knowledge of the legislative and regulatory environment and reporting requirements imposed by South African Regulators (SARB and FIC) specifically in relation to FICA and other applicable legislation.
   

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Job Description

• Identifying sales opportunities.
• Answering inbound calls timeously and making required outbound calls
• Co-ordination of own administration
• Identifying sales opportunities 
• Maintaining accurate details and statistics of all queries 

Key purpose

• This position is based in the Discovery Connect Sales call centre, and reports to the sales team leader.
• The successful individual will be required to conduct Discovery Health telesales.

Key Outputs

The successful individual will be required to perform on, but not limited to the following key outputs: 

• Achieve Health Sales target 
• Communication to members telephonically via fax and email
• Attending to general administration
• Conduct Financial Needs Analysis 
• Achieve quality target
• Overcome objections

Personal attributes and skills

The successful individual will be required to demonstrate the following competencies: 

• Target Driven
• Team Player
• Goal orientated
• Self motivated
• Ability to perform under pressure
• Adapt to change
• Persuasiveness
• Resilience/Tenacity
• Sound Time Management
• Self managed
• Attention to detail
• Ability to learn quickly and apply knowledge
• Speak fluently (accent neutral) English/Afrikaans

Qualification & Experience

•  Matric 
•  At least 1year sales experience, preferably in an outbound telesales environment 
•  Minimum 1 year health product knowledge, Discovery Health Knowledge is an advantage
•  PC literacy, email, word, excel
• Tertiary qualification an advantage
• NQF5 and RE5 qualification

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Key Purpose

• Discovery is offering a great opportunity to join its fully serviced in-house digital marketing team.
• This strategic role drives overall digital marketing direction, manages performance KPIs across multiple brands, and ensures Discovery's leadership in the evolving digital landscape. The ideal candidate will possess deep expertise in acquisition-led performance marketing, digital customer experience, strategic roadmap development, and a passion for innovative, data-driven campaigns across all digital channels, coupled with strong leadership and interpersonal skills.

Areas of responsibility may include but not limited to:

• Strategic Leadership & Media Management: Lead the development and execution of integrated digital marketing strategies and roadmaps, encompassing through-the-line media across paid, owned, and earned channels to drive full-funnel performance and evolve Discovery’s digital ecosystem.
• Digital Capability & Transformation: Define and prioritise innovative digital marketing capabilities, collaborating cross-functionally to advance digital maturity. Lead digital transformation projects, identifying opportunities for rapid digitisation and optimising operating models.
• Performance & Acquisition Excellence: Oversee the digital marketing calendar and execute acquisition-led strategies across platforms like Meta, Google Ads, DV360, and LinkedIn. This includes effective multi-channel campaign analysis and performance monitoring, lead volume assurance for sales teams, troubleshooting underperforming campaigns, and precise budget management.
• Advanced Analytics & Reporting: Develop and implement data-driven approaches using Marketing Mix Models (MMMs) and attribution models to optimise channel mix and investment. Create and present high-impact reports with key metrics, insights, and recommendations to C-suite stakeholders and Manco meetings.
• Stakeholder & Partner Engagement: Manage relationships with internal stakeholders (including brand and actuaries) up to executive level to align marketing objectives with business goals. Own relationships with external brands, vendors, and platform partners (e.g., Google, Meta) to foster forward-thinking strategies.
• Team Leadership & Development: Lead, motivate, and mentor a multi-disciplinary team of digital specialists, fostering a performance-driven, test-and-learn culture focused on productivity. Provide training and guidance to build team capability.
• Business Messaging Strategy & Product Management: Develop and implement successful Business Messaging (e.g., WhatsApp) strategies and manage related product initiatives to enhance customer engagement and drive business outcomes.

Competencies

• Strategic & Commercial Acumen: Ability to develop long-term digital solutions, transformational roadmaps, and a strong understanding of financial management, ROI objectives, and business growth drivers.
• Performance Marketing Mastery: Deep expertise in acquisition-led marketing across platforms such as Meta, Google Ads, DV360, LinkedIn, X, and TikTok Ads, focusing on performance-driven productivity and media buying.
• Leadership & Management: Proven ability to lead multi-disciplinary teams, manage performance against rigorous targets, and foster a culture of innovation and agility.
• Advanced Analytics & Reporting: Proficiency in translating complex data into actionable strategic insights for senior leadership, with strong abilities in drafting and presenting performance reports to key stakeholders.
• Exceptional Communication & Stakeholder Management: Strong interpersonal skills for engaging with C-suite executives, internal teams, clients, and external partners, coupled with problem-solving skills for campaign optimization.
• Industry Knowledge: Experience in financial services.

Education and Experience

• Tertiary Qualification: A relevant degree in Digital Marketing, Marketing Management, or a related field (Essential)
• Experience: 10–15 years of work experience with an extensive understanding of digital marketing campaigns (Essential).
• Industry Experience: Previous experience in financial services or insurance (Highly Advantageous).
• Certifications: Advanced certifications in Meta Blueprint, Google Ads and Digital Analytics (Advantageous).

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Key Purpose of the role

• The Back Office Support Team Leader is responsible for leading, coaching, and overseeing a team of Client Relationship Partners, ensuring consistent service delivery, SLA adherence, and high‑quality query resolution in support of the Account Management function.
• The role focuses on people leadership, service performance, operational excellence, and continuous improvement, ensuring CRPs operate as an effective centre of excellence and enable Account Managers to focus on relationship management and strategic engagement.

Areas of responsibility may include but not limited to

The successful applicant will be responsible for but not limited to the following job functions:

• Lead, coach, and manage a team of Client Relationship Partners (CRPs) including conducting of  regular performance management and development discussions.
• Ensure end‑to‑end ownership and timely resolution of queries in line with agreed SLAs and quality standards.
• Monitor and manage daily workflow, capacity, and backlog across CRP work pools.
• Act as a first point of escalation for complex or high‑risk queries before further escalation where required.
• Monitor accurate query logging, data capture, and reporting.
• Partner closely with Corporate Service Managers and Account Managers to support proactive client servicing.
• Ensure CRPs maintain strong knowledge of Discovery products, systems, processes, and protocols.
• Support onboarding, training, and accreditation of new CRPs.
• Contribute to service forums, operational planning, and change initiatives.
• Foster a strong service excellence, accountability, and customer‑centric culture within the team.
• Ensure alignment with compliance, risk, and regulatory requirements.
• Manage and strengthen relationships with internal and external stakeholders, including brokers and clients, handling complaints and escalations in line with governance frameworks
• Actively identify opportunities for process, system, and service innovation, and provide recommendations to improve efficiency, quality, and client experience.
• Support quality assurance, audit readiness, and resolution of internal and external audit findings, including conducting root cause analysis and implementing corrective actions.
• Present and communicate service performance trends, volumes, and root cause insights to relevant stakeholders to support informed decision‑making.

Personal Attributes

• Strong people leadership and coaching capability
• Service excellence and customer‑centric mindset
• Highly organized with strong attention to detail
• Confident decision‑maker with sound judgement
• Excellent verbal and written communication skills
• Resilient and calm under pressure
• Strong problem‑solving and prioritization skills
• Collaborative and stakeholder‑focused
• Proactive, accountable, and results driven

Education and Experience

• Matric (required)
• Relevant tertiary qualification (advantageous)
• 5+ years’ experience in Client servicing, operations, or employee benefits administration
• 1–3 years’ experience in a team leadership or senior servicing role (advantageous)
• Strong working knowledge of Employee Benefits (Group Risk and/or Umbrella Funds)
• Proven experience managing service delivery, SLAs, and operational performance
• Intermediate to advanced computer literacy in Microsoft Office
• Experience working with servicing platforms, work pools, or workflow tools (advantageous)

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Job Description

• Identifying sales opportunities.
• Answering inbound calls timeously and making required outbound calls
• Co-ordination of own administration
• Identifying sales opportunities 
• Maintaining accurate details and statistics of all queries 

Key purpose

• This position is based in the Discovery Connect Sales call centre, and reports to the sales team leader.
• The successful individual will be required to conduct Discovery Health telesales.

Key Outputs
The successful individual will be required to perform on, but not limited to the following key outputs: 

• Achieve Health Sales target 
• Communication to members telephonically via fax and email
• Attending to general administration
• Conduct Financial Needs Analysis 
• Achieve quality target
• Overcome objections

Personal attributes and skills

The successful individual will be required to demonstrate the following competencies: 

• Target Driven
• Team Player
• Goal orientated
• Self motivated
• Ability to perform under pressure
• Adapt to change
• Persuasiveness
• Resilience/Tenacity
• Sound Time Management
• Self managed
• Attention to detail
• Ability to learn quickly and apply knowledge
• Speak fluently (accent neutral) English/Afrikaans

Qualification & Experience

• Matric 
• At least 1year sales experience, preferably in an outbound telesales environment 
• Minimum 1 year health product knowledge, Discovery Health Knowledge is an advantage
• PC literacy, email, word, excel
• Tertiary qualification an advantage
• NQF5 and RE5 qualification

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Key Purpose

• Provide support with all Sasolmed queries including but not limited to Claims investigations, benefit limits, new business, chronic medication and general queries such as explaining policy, protocol and benefit decisions Identifying and proposing solutions to processes and service related failures. Building and establishing relationships at all levels to facilitate first time resolution of queries

Key Outputs

• Focuses on customer needs through the resolution of queries
• Scrutinizes numerical data, verbal data and all other sources of information so as to ensure a thorough investigation into queries presented and produces workable solutions to a range of problems.
• Presenting and communicating information effectively so as to ensure clear understanding and buy-in
• Establishes good relationships with customers and staff (both internally and externally) to wide and effective networks. Gains clear agreement and commitment from others by persuading, convincing and negotiating.
• Resolve highly escalated queries swiftly and efficiently
• Coordinating own and team’s administration
• Ability to draft written responses of an excellent and consistently professional standard in English, occasionally subject to executive and legal scrutiny

Competencies

Behavioral Competencies

• Action orientated
• Being open and receptive to feedback and change
• Deciding and initiating action
• Ethics and Values
• Managing diverse relationships
• Adapting to change
• Communication and writing skills
• Ability to work independently
• Meeting and exceeding customer expectations

Skills

• Time Management
• Verbal and written communication
• Problem solving skills Presentation skills Relating to others

Knowledge

• Extensive understanding of the Discovery Health Product Benefit and process knowledge

Qualifications & Experience

Essential

• Matric
• MS Office Knowledge
• Minimum of 12 months Face-to-face customer service experience
• Valid driver’s license and own transport

Advantageous

• Relevant tertiary qualification
• In-depth knowledge of the Bankmed product, processes and systems
• Medical Scheme Industry knowledge and Medical Scheme’s Act knowledge