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  • Posted: Jan 7, 2025
    Deadline: Not specified
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    Consolidating HeroTel is consolidating the WISP market in order to provide fast internet to the entire South Africa at affordable prices. Partnering By partnering WISP’s and working together we can bring premium Internet to all South Africans at a much faster rate than currently provided. Helping Through helping the WISP we can help the customer. We ...
    Read more about this company

     

    Scheduler - Tshwane

    Key Performance Areas would include, but are not limited to:

    • Scheduling appointments with clients, including site surveys, installations, callouts and CPE removals.
    • Drive installation productivity and quality.
    • Ensuring all assigned tickets are updated with required information.
    • Do route planning for technicians.
    • Active monitoring of fleet.
    • Communicate with clients and Installers.
    • Co-Ordinate, prioritize and track daily progress of appointments.
    • Previous day job card completion, ensuring that the jobcard has been thoroughly completed and signed off by the client.
    • Do provisioning and capturing of info on Enigma as required.
    • Ensure all tickets / job cards are closed and quotes are checked for invoicing.
    • Creation of the PPPoE.
    • Produce daily/weekly reports on activities.
    • Ensuring that Health and Safety protocols are met and monitored daily.
    • Handling technical enquiries from Technicians.
    • Fast track pending client concerns and queries to a Senior.
    • Make sure all required SOP documents stay updated.

    The successful candidate must have the following experience/skills:

    • Minimum 2-3 years' experience in a similar role.
    • Proficient with MS Office.
    • Effective planning skills.
    • Time management skills.
    • Team player.
    • Strong interpersonal skills.
    • Ambition and determination to succeed.
    • Good analytical and problem-solving skills.
    • Strong knowledge of the company and all of its services and Departments.
    • Self-disciplined, motivated and organised.
    • Initiative, ability to manage own time.
    • Always customer orientated, making customer needs the primary focus.
    • High resilience and ability to work under pressure.

    Education Requirements:

    • Grade 12.
    • Specialized certifications would be an advantage.

    go to method of application »

    Scheduler - Potchefstroom, ZA / Klerksdorp, ZA

    Key Performance Areas would include, but are not limited to:

    • Scheduling appointments with clients, including site surveys, installations, callouts and CPE removals.
    • Drive installation productivity and quality.
    • Ensuring all assigned tickets are updated with required information.
    • Do route planning for technicians.
    • Active monitoring of fleet.
    • Communicate with clients and Installers.
    • Co-Ordinate, prioritize and track daily progress of appointments.
    • Previous day job card completion, ensuring that the jobcard has been thoroughly completed and signed off by the client.
    • Do provisioning and capturing of info on Enigma as required.
    • Ensure all tickets / job cards are closed and quotes are checked for invoicing.
    • Creation of the PPPoE.
    • Produce daily/weekly reports on activities.
    • Ensuring that Health and Safety protocols are met and monitored daily.
    • Handling technical enquiries from Technicians.
    • Fast track pending client concerns and queries to a Senior.
    • Make sure all required SOP documents stay updated.

    The successful candidate must have the following experience/skills:

    • Minimum 2-3 years' experience in a similar role.
    • Proficient with MS Office.
    • Effective planning skills.
    • Time management skills.
    • Team player.
    • Strong interpersonal skills.
    • Ambition and determination to succeed.
    • Good analytical and problem-solving skills.
    • Strong knowledge of the company and all of its services and Departments.
    • Self-disciplined, motivated and organised.
    • Initiative, ability to manage own time.
    • Always customer orientated, making customer needs the primary focus.
    • High resilience and ability to work under pressure.

    Education Requirements:

    • Grade 12.
    • Specialized certifications would be an advantage.

    go to method of application »

    Team Leader - ITSA

    Key Performance Areas would include, but are not limited to:

    • Supply FTTH allocations to Installers.
    • Escalate any FTTH allocation issues and follow up until resolved.
    • Maintain all FTTH allocation records into the applicable systems.
    • Provide Wireless and Fibre installation data to Installers.
    • Do wireless planning for each applicable installation.
    • Approve installations according to signal specifications.
    • Evaluate photos sent by Technicians from site for quality and advise accordingly.
    • Work closely with QC Agent to ensure quality control processes are standardized and followed.
    • Assist the Installers and Technicians with advanced troubleshooting where problems occur.
    • Ensure “Right first time” activities.
    • Assist the Installers and Technicians with advanced setups in the field during the install.
    • Identify and report training needs in the Field Operations and ITSA team.
    • Arrange training sessions as instructed by the ITSA manager.
    • Escalate queries and concerns relating to a specific department to his/her functional manager.
    • Advising sales in quotations for large complex installations
    • Ensure all activities is done according to the SOP.
    • Participate in the daily Level-1 MOS meeting.
    • Execute daily assigned activities to fulfil Operational plans.
    • Report daily on personal activity performance and participate in problem solving triggers.
    • Actively discuss activity and process improvements in MOS meetings.
    • Uphold partnership agreements with customer and/or supplier teams.
    • Submit to team and business leadership by following Policies, SOPs and OPLs.
    • Lead MOS meetings as directed by the relevant Functional Manager.
    • Coach, lead and guide team members and assist with decision making.

    Key Outputs:

    • Execute activities as planned with an urgency to exceed expectations.
    • Ensure that work quality is maintained at all times and in line with expectations.
    • Complete all administration required timely.
    • Maintain, respect and care for tools issued.
    • Ensure the business values and culture is practiced by the team.
    • Provide oversight of the team as directed by the Functional Manager and provide feedback.

    The successful candidate must have the following experience/skills:

    Experience:

    • Minimum of 2 years’ work experience in a Field Services department.

    go to method of application »

    Technical Assistant - Klerksdorp

    Key Performance Areas would include, but are not limited to:

    Site Survey:

    • Assist with signal scan and throughput tests to High site.
    • Assist with taking photos of location for CPE bracket, cable run, plug, PoE and router locations.

    Callout Repairs:

    • Tidy and clean up after job completion.
    • Assist with site inspection for possible future problems, i.e. trees in the way.
    • Take photos.

    Installation:

    • Mount brackets, and cable hooks as required and indicated by Senior Technician.
    • Install cable runs as indicated by Senior Technician.
    • Tidy and clean up after job completion.

    CPE Recovery:

    • Remove relevant equipment and clean up.

    Vehicle:

    • Ensure all tools and equipment are neatly organized inside the vehicle.
    • Ensure daily stock is loaded.
    • Ensure backup stock levels are maintained in the vehicle.
    • Ensure that the vehicle is stocked with all necessary consumables needed.

    The successful candidate must have the following experience/skills:

    • A valid driver's license is essential.
    • Good working knowledge of hand and power tools used in this position.
    • Must have basic computer skills.
    • Self-disciplined, motivated and organized.
    • Must be a team player.
    • Must be presentable, reliable and punctual.
    • Ability to understand and follow instructions.
    • Must be medically fit and follow all Health and Safety procedures.
    • Ability to work in all weather conditions, confined spaces, isolation.
    • Must be able and willing to work at heights and under pressure.
    • Must be able to work independently and also in a team.
    • Willingness to work overtime.
    • Previous experience in a similar work environment is advantageous.
    • Have a good understanding of the equipment used for installations.
    • Able to follow and prioritize tasks according to instructions given by Install team.
    • Must show pride in work ethic and company property.
    • Efficient time management.

    Education Requirements:

    • Grade 12.
    • Any specialized certifications or training would be an added advantage.

    go to method of application »

    Technical Assistant - Tzaneen

    Key Performance Areas would include, but are not limited to:

    Site Survey:

    • Assist with signal scan and throughput tests to High site.
    • Assist with taking photos of location for CPE bracket, cable run, plug, PoE and router locations.

    Callout Repairs:

    • Tidy and clean up after job completion.
    • Assist with site inspection for possible future problems, i.e. trees in the way.
    • Take photos.

    Installation:

    • Mount brackets, and cable hooks as required and indicated by Senior Technician.
    • Install cable runs as indicated by Senior Technician.
    • Tidy and clean up after job completion.

    CPE Recovery:

    • Remove relevant equipment and clean up.

    Vehicle:

    • Ensure all tools and equipment are neatly organized inside the vehicle.
    • Ensure daily stock is loaded.
    • Ensure backup stock levels are maintained in the vehicle.
    • Ensure that the vehicle is stocked with all necessary consumables needed.

    The successful candidate must have the following experience/skills:

    • A valid driver's license is essential.
    • Good working knowledge of hand and power tools used in this position.
    • Must have basic computer skills.
    • Self-disciplined, motivated and organized.
    • Must be a team player.
    • Must be presentable, reliable and punctual.
    • Ability to understand and follow instructions.
    • Must be medically fit and follow all Health and Safety procedures.
    • Ability to work in all weather conditions, confined spaces, isolation.
    • Must be able and willing to work at heights and under pressure.
    • Must be able to work independently and also in a team.
    • Willingness to work overtime.
    • Previous experience in a similar work environment is advantageous.
    • Have a good understanding of the equipment used for installations.
    • Able to follow and prioritize tasks according to instructions given by Install team.
    • Must show pride in work ethic and company property.
    • Efficient time management.

    Education Requirements:

    • Grade 12.
    • Any specialized certifications or training would be an added advantage.

    Method of Application

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