Careers at HeroTel

Key Performance Areas would include, but are not limited to:

• Scheduling appointments with clients, including site surveys, installations, callouts and CPE removals.
• Drive installation productivity and quality.
• Ensuring all assigned tickets are updated with required information.
• Do route planning for technicians.
• Active monitoring of fleet.
• Communicate with clients and Installers.
• Co-Ordinate, prioritize and track daily progress of appointments.
• Previous day job card completion, ensuring that the jobcard has been thoroughly completed and signed off by the client.
• Do provisioning and capturing of info on Enigma as required.
• Ensure all tickets / job cards are closed and quotes are checked for invoicing.
• Creation of the PPPoE.
• Produce daily/weekly reports on activities.
• Ensuring that Health and Safety protocols are met and monitored daily.
• Handling technical enquiries from Technicians.
• Fast track pending client concerns and queries to a Senior.
• Make sure all required SOP documents stay updated.

The successful candidate must have the following experience/skills:

• Minimum 2-3 years' experience in a similar role.
• Proficient with MS Office.
• Effective planning skills.
• Time management skills.
• Team player.
• Strong interpersonal skills.
• Ambition and determination to succeed.
• Good analytical and problem-solving skills.
• Strong knowledge of the company and all of its services and Departments.
• Self-disciplined, motivated and organised.
• Initiative, ability to manage own time.
• Always customer orientated, making customer needs the primary focus.
• High resilience and ability to work under pressure.

Education Requirements:

• Grade 12.
• Specialized certifications would be an advantage.

go to method of application »

Key Performance Areas would include, but are not limited to:

• Scheduling appointments with clients, including site surveys, installations, callouts and CPE removals.
• Drive installation productivity and quality.
• Ensuring all assigned tickets are updated with required information.
• Do route planning for technicians.
• Active monitoring of fleet.
• Communicate with clients and Installers.
• Co-Ordinate, prioritize and track daily progress of appointments.
• Previous day job card completion, ensuring that the jobcard has been thoroughly completed and signed off by the client.
• Do provisioning and capturing of info on Enigma as required.
• Ensure all tickets / job cards are closed and quotes are checked for invoicing.
• Creation of the PPPoE.
• Produce daily/weekly reports on activities.
• Ensuring that Health and Safety protocols are met and monitored daily.
• Handling technical enquiries from Technicians.
• Fast track pending client concerns and queries to a Senior.
• Make sure all required SOP documents stay updated.

The successful candidate must have the following experience/skills:

• Minimum 2-3 years' experience in a similar role.
• Proficient with MS Office.
• Effective planning skills.
• Time management skills.
• Team player.
• Strong interpersonal skills.
• Ambition and determination to succeed.
• Good analytical and problem-solving skills.
• Strong knowledge of the company and all of its services and Departments.
• Self-disciplined, motivated and organised.
• Initiative, ability to manage own time.
• Always customer orientated, making customer needs the primary focus.
• High resilience and ability to work under pressure.

Education Requirements:

• Grade 12.
• Specialized certifications would be an advantage.

go to method of application »

Key Performance Areas would include, but are not limited to:

• Supply FTTH allocations to Installers.
• Escalate any FTTH allocation issues and follow up until resolved.
• Maintain all FTTH allocation records into the applicable systems.
• Provide Wireless and Fibre installation data to Installers.
• Do wireless planning for each applicable installation.
• Approve installations according to signal specifications.
• Evaluate photos sent by Technicians from site for quality and advise accordingly.
• Work closely with QC Agent to ensure quality control processes are standardized and followed.
• Assist the Installers and Technicians with advanced troubleshooting where problems occur.
• Ensure “Right first time” activities.
• Assist the Installers and Technicians with advanced setups in the field during the install.
• Identify and report training needs in the Field Operations and ITSA team.
• Arrange training sessions as instructed by the ITSA manager.
• Escalate queries and concerns relating to a specific department to his/her functional manager.
• Advising sales in quotations for large complex installations
• Ensure all activities is done according to the SOP.
• Participate in the daily Level-1 MOS meeting.
• Execute daily assigned activities to fulfil Operational plans.
• Report daily on personal activity performance and participate in problem solving triggers.
• Actively discuss activity and process improvements in MOS meetings.
• Uphold partnership agreements with customer and/or supplier teams.
• Submit to team and business leadership by following Policies, SOPs and OPLs.
• Lead MOS meetings as directed by the relevant Functional Manager.
• Coach, lead and guide team members and assist with decision making.

Key Outputs:

• Execute activities as planned with an urgency to exceed expectations.
• Ensure that work quality is maintained at all times and in line with expectations.
• Complete all administration required timely.
• Maintain, respect and care for tools issued.
• Ensure the business values and culture is practiced by the team.
• Provide oversight of the team as directed by the Functional Manager and provide feedback.

The successful candidate must have the following experience/skills:

Experience:

• Minimum of 2 years’ work experience in a Field Services department.

go to method of application »

Key Performance Areas would include, but are not limited to:

Site Survey:

• Assist with signal scan and throughput tests to High site.
• Assist with taking photos of location for CPE bracket, cable run, plug, PoE and router locations.

Callout Repairs:

• Tidy and clean up after job completion.
• Assist with site inspection for possible future problems, i.e. trees in the way.
• Take photos.

Installation:

• Mount brackets, and cable hooks as required and indicated by Senior Technician.
• Install cable runs as indicated by Senior Technician.
• Tidy and clean up after job completion.

CPE Recovery:

• Remove relevant equipment and clean up.

Vehicle:

• Ensure all tools and equipment are neatly organized inside the vehicle.
• Ensure daily stock is loaded.
• Ensure backup stock levels are maintained in the vehicle.
• Ensure that the vehicle is stocked with all necessary consumables needed.

The successful candidate must have the following experience/skills:

• A valid driver's license is essential.
• Good working knowledge of hand and power tools used in this position.
• Must have basic computer skills.
• Self-disciplined, motivated and organized.
• Must be a team player.
• Must be presentable, reliable and punctual.
• Ability to understand and follow instructions.
• Must be medically fit and follow all Health and Safety procedures.
• Ability to work in all weather conditions, confined spaces, isolation.
• Must be able and willing to work at heights and under pressure.
• Must be able to work independently and also in a team.
• Willingness to work overtime.
• Previous experience in a similar work environment is advantageous.
• Have a good understanding of the equipment used for installations.
• Able to follow and prioritize tasks according to instructions given by Install team.
• Must show pride in work ethic and company property.
• Efficient time management.

Education Requirements:

• Grade 12.
• Any specialized certifications or training would be an added advantage.

go to method of application »

Key Performance Areas would include, but are not limited to:

Site Survey:

• Assist with signal scan and throughput tests to High site.
• Assist with taking photos of location for CPE bracket, cable run, plug, PoE and router locations.

Callout Repairs:

• Tidy and clean up after job completion.
• Assist with site inspection for possible future problems, i.e. trees in the way.
• Take photos.

Installation:

• Mount brackets, and cable hooks as required and indicated by Senior Technician.
• Install cable runs as indicated by Senior Technician.
• Tidy and clean up after job completion.

CPE Recovery:

• Remove relevant equipment and clean up.

Vehicle:

• Ensure all tools and equipment are neatly organized inside the vehicle.
• Ensure daily stock is loaded.
• Ensure backup stock levels are maintained in the vehicle.
• Ensure that the vehicle is stocked with all necessary consumables needed.

The successful candidate must have the following experience/skills:

• A valid driver's license is essential.
• Good working knowledge of hand and power tools used in this position.
• Must have basic computer skills.
• Self-disciplined, motivated and organized.
• Must be a team player.
• Must be presentable, reliable and punctual.
• Ability to understand and follow instructions.
• Must be medically fit and follow all Health and Safety procedures.
• Ability to work in all weather conditions, confined spaces, isolation.
• Must be able and willing to work at heights and under pressure.
• Must be able to work independently and also in a team.
• Willingness to work overtime.
• Previous experience in a similar work environment is advantageous.
• Have a good understanding of the equipment used for installations.
• Able to follow and prioritize tasks according to instructions given by Install team.
• Must show pride in work ethic and company property.
• Efficient time management.

Education Requirements:

• Grade 12.
• Any specialized certifications or training would be an added advantage.