Current Job Vacancies at MasterStart

Job Description

The role of the Junior Learning Technologist is a blend of bringing technology, software and learning activities together. The successful candidate will have software development experience, having the ability to move between design, software development and implementation activities. The incumbent will be fully integrated into a team that forms part of the learning experience value chain.

JOB TYPE: Contract: 6 months with potential to extend or join full time

LOCATION: MasterStart offices in Cape Town (hybrid)

MAIN DUTIES/RESPONSIBILITIES:

• Research and Evaluate Software options to meet the needs of the Learning Technology environment, its Learning Management System and its customers.
• Design and develop software prototypes to test and showcase the benefits of potential solutions that will enhance the Learning Management System capability.
• Enhance and design plugins to be integrated into the existing software infrastructure.
• Build, deploy and maintain system components as required by the Learner Experience team.
• Integrate multiple software applications so that the benefit of each application can be fully utilised with minimum effort.
• Support the Learning Technology team to analyse, design and deliver solutions that enhance the Learning Experience
• Maintenance of LMS and supporting systems and tools that ensure high availability of solutions and maintain minimal issues.
• Maintain and ensure the Product meets and exceeds quality standards.
• Researching and evaluating different technology options.
• Learning Management System administration including but not limited to:
• Uploading and managing web based content
• Managing user access and privileges
• Maintaining course catalogues
• Running ad-hoc reports as required to support the Learner Experience
• Assist in Change Management initiatives during periods of technology and process adoption.
• Keep abreast of current technologies and industry trends.
• Support the business units objectives and goals by participating, promoting and adopting strategic  initiatives.
• Promote & participate in online engagement, inline with the business strategy and initiatives.

SKILLS & EXPERIENCE

• A Bachelor's degree with IT and/or software development/engineering related subjects as part of the curriculum and/or a history that can demonstrate the ability to develop in at least one language. Preference for PHP will be advantageous.
• Minimum of 1 year in a role that designs, develops and/or implements software solutions. Preference will be given to candidates with PHP experience.
• System Integration - previous experience in system integration between SaaS solutions. Ability to
• A deep understanding of how internet and software applications work - Demonstrated experience of web based technology.
• Strong communication skills - Minimum 1 year
• Customer and support-orientated experience (previous experience in a support or implementation role will be advantageous).

TECHNICAL SKILLS

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Job Description

MasterStart SA, the South African partner of MasterStart is an edtech business that places human connection at the heart of our flexible and fully supported online learning programmes. Our portfolio of programmes empower learners to grow, adapt and develop their careers in our fast-changing world.

At MasterStart, we are:

Passionate about what we do, Flexible in our approach, Genuine in our actions and are committed to Thriving together!

We are looking for an experienced, strategic, ambitious and highly skilled Account Manager to work in a dynamic, fast-paced and fast-growing company. As an Account Manager, you should be results-driven, customer service centric, and help us achieve our business goals. In this role, you will have the opportunity to expand and manage our existing enterprise account portfolio.

Culture and values are essential to us, so the successful candidate will need to be passionate about people, experienced, versatile and data driven with a thorough understanding of best practices.

Responsibilities would include, but are not limited to:

• Meet sales targets.
• Identifying client needs and communicating how MasterStart company products and services fulfill those needs.
• Implement strategies to grow and expand existing account opportunities.
• Developing solid sales proposals to ensure ongoing existing client growth.
• Develop strong, long-term client relationships.
• Get feedback and suggest ways to increase client engagement.
• Resolve issues and handle client complaints quickly and effectively.

Requirements:

• Proven experience working as an Account Manager.
• Experience servicing financial services companies is advantageous.
• A proven record of meeting or exceeding sales targets and driving revenue growth.
• Outstanding negotiation and consultative sales skills.
• Strong analytical and problem-solving skills.
• Exceptional customer service skills.
• Strong administrative and organizational skills.
• Work from the office in Cape Town 4-5 days a week (or as required)
• Be available to travel outside of Cape Town.

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Duties and Responsibilities

Facilitating Collaborative Learning Experiences:

• Leverage the immediacy and interactivity of community chats and the ‘live’ collaborative learning sessions.
• Use the community chat to engage learners in real-time problem-solving, simulations and case study discussions that require applying theoretical knowledge in practical, professional contexts in preparation for their collaborative learning experience.

Creating Engaging Spaces for Collaboration on Chat Platforms:

• Utilise community chat platforms to create dynamic, engaging spaces for learners to collaborate, share insights and support each other. Ensure these spaces are well-organised, with clear guidelines for participation, to foster effective communication and collaboration.
• Utilise the chat technology to support effective collaboration so that it mimics professional communication tools. Integrate activities like direct messaging, videos, and file sharing to enhance collaborative learning experiences and prepare learners for the digital workplace.

Guiding Effective Communication and Team Dynamics:

• Actively contribute and guide the communication within chat-based collaborative groups to ensure clarity, respect and productivity. Provide tips and strategies for effective online communication, and intervene as necessary to facilitate positive group dynamics and resolve conflicts.

Providing Real-Time Feedback in Community Chat:

• Offer immediate, constructive feedback within the community chat on collaborative processes and outcomes.
• Use the chat platform to highlight effective collaboration and communication strategies, and offer suggestions for improvement in a timely manner.

Promoting Peer-to-Peer Learning:

• Encourage learners to provide feedback and share knowledge with each other within the community chat. Facilitate structured and informal peer review sessions, discussion threads and collaborative exercises that promote active learning and mutual support.

Building a Collaborative Learning Community:

• Foster a sense of community, encouraging learners to support each other, share resources and engage in continuous, informal learning.
• Promote an atmosphere of mutual respect, inclusivity and shared goals.

Encouraging Reflective Practice:

• Initiate reflection sessions where learners can discuss their collaborative experiences, share challenges and successes, and reflect on the learning process.
• Use these discussions to reinforce the value of collaboration and continuous improvement.

Staying Updated on Best Practices:

• Continuously learn about and integrate the latest industry best practices related to your expertise and share these with the learners.

Requirements and Qualifications:

• Minimum Bachelor's Degree in the field in which you are an Industry Expert
• Previous online facilitation or training experience is a BONUS
• Experience in marking assessments is a BONUS
• Must have excellent internet connectivity and reliable technology

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Responsibilities would include, but are not limited to:

• Responsible for Corporate B2B sales to businesses and organisations across industries
• Ownership of the full sales cycle from lead generation to deal close within the midsize to largest business segments across industry.
• Perform business to business calls to introduce MasterStart courses to key decision makers.
• Articulate Masterstart’s value proposition, assess clients' buying interests, conduct sales presentations, online, over the phone, or in physical meetings, with decision makers, followed by contract negotiations and closing the deal.
• Upsell and leverage business from new and existing customer relationships.
• Maximise all opportunities resulting in increased market shares for MasterStart.
• Responsible for individual forecasting and pipeline management
• Exceed individual sales targets on a monthly and quarterly basis and contribute to the overall team's target.
• Conduct proper record keeping and tracking within our CRM system (Zoho)
• Develop and manage strong long-term client relationships
• Offer creative solutions and client-focused services that encourage lasting relationships with key stakeholders.
• Ensuring enrolments, payment arrangements and sales processes are completed, working closely with our various departments to ensure efficient service delivery
• Keep abreast of new programmes, competition, industry trends and learning methods
• Manage internal stakeholders and providing regular feedback to the teams
• Review clients' feedback and implementing necessary changes

Requirements

• Proven experience working with corporate clients.
• Outstanding negotiation and consultative sales skills.
• Excellent leadership and management skills.
• Strong analytical and problem-solving skills.
• Exceptional customer service skills.
• A proven record of meeting or exceeding sales targets and driving revenue growth
• Proficiency in using CRM software and other sales tools to track leads, manage pipelines, and generate reports.
• Able to demonstrate success in scaling
• Strong administrative and organisational skills
• Excellent written and verbal communication skills
• Self-motivated and results-oriented, with a proactive and positive attitude
• Keep up-to-date with industry trends, competitor activities, and market conditions to identify new opportunities
• Work from the office in Cape Town 4-5 days a week (or as required)
• Able to travel when required