Current Jobs at Educor Holdings

Educational requirements:

• Grade 12
• 2-3 years debtors admin related experience
• Professional telephone manner
• Ms office proficient

Duties and responsibilities:

• Support collections strategy and campaigns from a site perspective through confirming and updating payment arrangements, including setting of broken and new arrangements
• Trace and clear payments from debtor suspense accounts and reallocate to payer
• Reduce and clear out all payments in suspense
• Ensure cash receipts handled by all branches are reconciled and confirmed to avoid fraud and misrepresentation
• Attend, resolve and respond on all accounts related queries and provide requested account information to students/payers and inter departments and brands
• Preparation and administration of manual bureau updates
• Attend to walk in students/payers for account related query

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Overview: 

Manage and oversee reporting activities within the call centre, focusing on lead tracking, productivity analysis, and providing essential support to the sales team and management through comprehensive reporting.

Educational Requirements:

• Grade 12
• Proficient in Microsoft Excel with a demonstrated ability to export, generate, and pivot reports (please clearly specify Excel skill level and knowledge on CV)
• Previous administration experience within a call centre/Customer service centre environment
• MS Office proficient

Duties and Responsibilities:

Reporting:

• Generate reports on daily statistics, productivity, and leads usage
• Compile reports for management on stats and leads
• Create daily, weekly, monthly, and annual reports
• Monitor and distribute leads to the contact center team
• Utilize multiple systems as required by the contact center for reporting purposes

Sales Desk Administration:

• Administer sales desk activities
• Handle customer advisor queries
• Perform ad hoc sales duties

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Educational Requirements:

Relevant Qualification

• 1 year of experience in Higher Education, preferably in a program management or coordinator role
• Preference will be given to candidates with experience in both face-to-face and distance learning
• High competency in MS Office, particularly Word and Excel
• Knowledge and experience in regulatory affairs, policies, and processes

Key Responsibilities:

• Academic Vetting: Evaluate and approve or decline students based on academic requirements and factsheets.
• Regulatory Compliance: Ensure strict adherence to academic regulations throughout the admission processes.
• Student Onboarding: Oversee all processes related to student onboarding, from initial contact to advising, full registration, and seamless progression through consecutive years of study.
• Team Management: Lead and manage a team of academic officers during student engagement and academic vetting for admission purposes.

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REQUIREMENTS OF THE JOB:'

• Matric is essential with a relevant Degree / Higher Diploma.
• A minimum of 1 year’s working experience within an Academic environment
• Typing speed of 25 wpm
• Computer literacy is essential especially in MS Outlook, MS Word and MS Excel.

COMPETENCIES OF THE JOB: 

• Planning and organizing competencies
• Interacting with Students and other stakeholders
• Good Interpersonal skills 
• Good team player 
• Good communication skills especially verbal and written English. 
• Confident
• Ability to meet tight deadlines.
• Able to work independently
• Ability to function in a highly pressurized environment

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Education:

• B Tech or Degree
• Implementation of policies and coordinate relevant programmes with lecturers.
• Daily, weekly and monthly reportings and spreadsheets
• Qualified lecturer
• Faciltiator, assessor and moderator registered with constituent SETA

Experience:

• Manage day to day activities in line with responsibilities
• Research methodology
• Conduct workshops as well as lecturer
• Ability to implement policies and provide feedback to supervisor
• In tertiary environment
• Excellent administrative skills

COMPETENCIES OF THE JOB: 

• Coordinator development
• Design of relevant workshops
• Assist in compiling student data
• Assist with audit reports
• Promotes quality assurance and other services
• Conduct orientation for new students and staff
• Coordinate leadership
• Participate in the monitoring, evaluation and development of modules and curriculum
• Research
• Implement policies
• Update staff status on ICAS
• Ensure POEs and EL contracts are fully in order and filed appropriately
• Promote information and research through displays
• Student records and results monitoring
• Participate in student registration process
• Academic monitoring, including student attendance on ICAS and maintenance of student records in consultation with the faculty administrative staff
• Participation in examination certification and promotion of learners

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Educational Requirements:

• PhD or Doctorate preferred but a minimum of a master’s degree.
• At least five years at Senior Management level in higher education
• At least three years high-level Academic Operational experience
• A proven teaching and research portfolio with curriculum development and assessment design experience.
• Experience in dealing with regulatory affairs and academic quality assurance processes within a higher education environment

Duties and Responsibilities:

• Management and support of academic operations
• Registration
• Assessment
• Certification
• Graduation
• Learner management system
• Academic year planning
• Assessment process
• Academic leadership and quality assurance of programmes and programme management
• Management of assessments and moderations
• Strategic input for faculty and programme development
• Governance policies and processes
• Faculty academic staffing approvals

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Job Description

Responsible for managing the regional business unit and sales force in order to achieve the annual sales budget set for the unit and to optimize the branch and business unit resources as set by the sales division.

Educational Requirements:

• Tertiary qualification within sales or marketing OR relevant experience
• 1-3 years of sales experience in a similar role
• Previous experience managing call centre staff as well as marketers
• Call Centre Knowledge

Duties and Responsibilities:

• Responsible to draw up and implement national sales strategy and operational plan to apply to the business branch
• Drive the performance and motivate of each member of the sales team on a daily, weekly, and monthly basis, with individual targets
• Achieve monthly targets set for the business unit
• Implement and manage the sales management systems, structures, technology platforms, policies and procedures
• Ensure unit recruits, selects, assesses and appoint sales and admin staff
• Manage and development departmental staff

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Job Description

The Student Journey Officer is responsible for all administrative tasks associated with the HET/NATED and FET programmes that are offered at the campus. Aligned to policies and procedures, the Programme Administrator provides both administrative and functional support to the campus to ensure quality programme delivery at campus and a quality student administrative service and experience resulting in student retention. The Student Journey Officer is the go-to person for all students and their associated queries for resolutions within 24 hours.

Educational requirements:

• Minimum requirement of Grade 12 however a post school qualification more advantageous
• Minimum 3 years proven experience in academic and programme administration
• Technical knowledge of integrated quality assurance administration in order to comply with accreditation criteria
• Knowledge of which programmes are regulated by which regulatory body – DHET, CHE, UMALUSI, QCFTO, SETAs and professional bodies such as SABPP
• Technical skills in the use of the ICAS student information system
• Organized administration systems and practices that adhere to policies and procedures
• MS office proficient

Duties and Responsibilities:

• Administration of the student onboarding process. From application to registration, enrolment and orientation
• Academic department administration student records, academic reports and certification/graduation
• Student success and retention including student query management and resolution
• Programme facilitation, including assessment administration, materials, textbooks and resources
• Student and lecturer surveys and feedback per programme
• General administrative tasks