Current Jobs at Wilderness

Responsibilities:

• Assist the Guest Experience Manager (GEM) to continue to grow, define and shape the guests experience across all products, destinations, platforms and systems to ensure the highest service levels are implemented
• Enhance and grow the current VIP personal GEL offering by sharing in-depth knowledge and additional experiences that add value to our guests, agents and suppliers
• Feedback to reservations where services do not meet our minimum standards and ensure the reservations teams are kept informed of supplier trends and all elevated expectations are implemented at reservations level.
• Pulling monthly arrival booking reports weekly, to share with the team and making sure all Guest Experience Liaisons monthly calendars are loaded and updated with new bookings.
• Working closely and assisting the Emergency Afterhours and Wilderness 24 teams with help, support and guidance to guests, suppliers and all internal teams during travel.
• Offer first line assistance to the team, develop and mentor staff’s talent to their full potential through performance development programs and be aware of capacity and general level of activity within the team as a whole.
• Optimise and consolidate collaboration with various stakeholders within the business, linking with the entire booking channel from reservations to camp operations, from across all regions and departments to ensure the ultimate guest experience is tailor-made and functions like a well-oiled machine

Candidate profile

Qualification:                   

• Matric with Maths 
• Tertiary qualification in Travel & Tourism/Hospitality.

Experience:                      

• 8-10 years in the travel & Tourism industry in either a Sales or Direct client engagement position.   
• Computer Literate (Microsoft Office, email, Internet) 
• Proven English literacy.
• Excellent product knowledge on Southern and East Africa. 
• Personal or educational travel experience advantageous within Africa in the luxury travel circuits.  
• Excellent attention to detail 

Skills:                                 

• Has a strong service-driven mentality and be capable of problem solving, pro-active, level-headed and high empathy skills being essential.
• Excellent communication skills both written and oral.
• Be able to actively listen and communicate clearly.
• Be guest focused and deliver efficient solutions and credible service to all internal and external stakeholders.

Personal Abilities          

• Models commitment to the team, motivates and grows team spirit and remains result oriented.
• Precise, organised and good communication skills.
• Ability to work well under pressure without compromising accuracy.
• Ability to pace oneself and prioritise demands.
• Team player and ability to interface with various departments.
• Consistent approach to quality of output and high levels of integrity.
• Dedicated to guest satisfaction and is achievement orientated.
• Self-starter with high energy levels.
• Treating people with respect.
• Has a positive attitude and impact on everyone around them.

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Requirements:

• Generate and grow sales by securing, costing, and presenting journeys to Sales agents in a timely manner
• Build strong connections with all supplier reservations teams, nurture these relationships in order to help get more benefits when engaging regularly with them.
• Maximize the mutually beneficial relationship with AP partners, their lodges/camps, and areas they are located
• Have an excellent understanding of the sales agencies preferred supplier list and great product knowledge to apply speedy turnaround for alternatives at play to help secure the deal effectively
• Possess excellent knowledge and intimate geographical understanding of all Southern and East African destinations.
• Stay up-to-date with day-to-day regional logistics and industry trends.
• Participate in industry events, trade shows, and familiarization trips as required.
• Keep apprised of company policies, procedures and system updates.
• Embrace a culture of continuous learning and improvement, actively seeking feedback and implementing suggestions for personal and professional growth.

Candidate profile

Qualification:              

• Matric certificate – with maths (minimum standard grade or above)
• Tertiary certificate in Travel & Tourism/hospitality is advantageous.

Experience:                

• 4-5 years’ with Senior experience in handling customer relationships, developing & promoting product and building journeys in the inbound travel industry.
• In depth knowledge of Southern and East Africa.
• Personal or educational travel experience is advantageous.
• Knowledge of Mozambique, Mauritius and Seychelles, an added advantage.
• Computer Literate (Microsoft Office: Outlook, Teams, Excel and Word).
• Working knowledge of TourPlan and WETU or similar booking/operating system.
• Excellent attention to detail.

Skills & Abilities:         

• Dynamic, creative, organised and excellent communication skills.
• Thrives under pressure in the fast-paced environment with tight deadlines without compromising accuracy and prioritise demands.
• Ability to problem solve and maintaining high quality output.
• Highly detailed product knowledge – vital for speed in presenting alternatives.
• Strong financial skills, self-starter with high integrity level and ethical conduct.

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Primary Purpose

To generate and grow sales whilst maintaining required GP%, great agent relationships and high-level customer service by offering world-class itineraries to exceed agent & guests' expectations.

To secure, cost and present product to the agent/guest accurately, efficiently, timeously by creating inspirational luxury travel. Have an excellent knowledge and good geographical understanding of all Southern and East African destinations as well as day-to-day regional logistics.

Responsibilities:

• Continuous communication and excellent service delivery to agents at all times.
• Build relationships with owned agents based on trust and support, knowing their business trends and guests needs, ad hoc attending relevant familiarisation trips with agents (if and when required).
• Keep updated with all Wilderness Safaris (WS) and 3rd party product (AP), as well as technology updates.
• Attend all WS and AP training on a weekly basis; this knowledge facilitates exceeding expectations and accuracy in the booking process.
• Quote accurately and timeously keeping in mind our strategic and preferred AP and upsell where possible to benefit both WS and the agent.
• Measure sales and GP% in conjunction with Sales, identifying variations and maintaining good GP’s per booking.
• Process any additional changes/updates after confirmation to the itinerary.
• All required travel information to be obtained from the Agent and sent to the Operations Specialist e.g. bed configuration, dietaries, ages of children, group dynamics and any other additional information from the agent

Candidate profile

 Qualification:              

• Matric certificate – with maths 
• Tertiary certificate in Travel & Tourism/hospitality.

Experience:                

• 4-5 years’ East Africa experience at a senior level preferable.
• Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
• Computer Literate (Microsoft Office, email, Internet)
• Proven English literacy.
• Working knowledge of Tourplan and WISH or similar booking/operating system. General product knowledge on Southern & East Africa.
• Personal or educational travel experience advantageous.
• Excellent attention to detail.

Skills:                          

• Excellent communication skills both written and oral, in English.
• Foreign language skills advantageous

Personal Abilities:         

• Able to work in a changing environment, Creative, organised and good communication skills.
• Ability to work under pressure without compromising accuracy.
• Ability to pace oneself and prioritise demands.
• Team worker and ability to interface with various departments and systems.
• Good follow up skills.
• Consistent approach to quality of output, service and result orientated.
• Good administrator and professional in all dealings. Dedicated to customer satisfaction and wanting to “go the extra mile”.
• Self-starter with high energy levels.

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Responsibilities

• Liaise with the Reservations Manager on booking issues, managing all the changes and adding any developments from the ops specialist to the booking to ensure that the client’s trip is booked and planned perfectly.
• Build relationships with Ops specialist based on trust and support, knowing their business trends and guests needs, ad hoc attending relevant familarisation trips
• Manage the new confirmations handed over by the Travel Designer with speed, convert provisional on the WW into confirmed status based on all added information from Ops specialists whilst maintaining the booking integrity on itrvl.
• Keep updated with all Wilderness Safaris (WS) and 3rd party product (AP), as well as technology updates
• Process any additional changes/updates after confirmation to the itinerary.
• Maintain booking file (electronically) incl. Agent correspondence, AP correspondence, costings, invoices & credit notes and updated booking file cover/summary and ensure all documents are in order

Candidate profile

Qualification:              

• Matric certificate – with maths (minimum standard grade or above)
• Tertiary certificate in Travel & Tourism/hospitality is advantageous.

Experience:                

• 4-5 years’ with Senior experience in handling customer relationships and developing & promoting product and building journeys in the inbound travel industry.
• In depth knowledge of South Africa, specifically Cape Town, Garden Route & Safari Destinations and Southern Africa, specifically Zambia, Zimbabwe, Botswana & Namibia and East Africa, specifically Zanzibar, Tanzania, Kenya, Rwanda, Uganda.
• Personal or educational travel experience in the above areas advantageous.
• Knowledge of Mozambique, Mauritius and Seychelles, an added advantage
• Computer Literate (Microsoft Office: Outlook, Teams, Excel and Word)
• Proven English literacy.
• Working knowledge of TourPlan and WETU or similar booking/operating system.
• Excellent attention to detail.

Skills & Abilities:         

• Dynamic, detail orientated, organised and excellent communication skills.
• Remain steady in busy environment and consistent with output, task driven
• Ability to problem solve without compromising accuracy and prioritise changes.
• Driven to offer high quality service levels, strong time management
• Highly detailed product knowledge – vital for speed in presenting alternatives
• Strong financial skills, self-starter with high integrity level and ethical conduct

go to method of application »

PRIMARY PURPOSE

To fill a full operations role in the booking process, firstly as a support to the Travel Designers but being the first line in relationships with suppliers and administration of the entire backend of each booking made by the journey designers. To secure the booking with all services providers including travel designers accurately, efficiently, timeously and with zero errors

Responsibilities

• Develop Stakeholder relationships by liaising with travel designers on all bookings in an operational capacity and continuous communication with suppliers and internal sales.
• Keep all booking information updated in the system ensuring Customer Relationship Management (CRM) is continually up to date.
• Reconfirm all services as per the Wilderness Safaris Terms & Conditions
• Keep updated with all WS and AP product updates, as well as technology updates
• Contact suppliers in writing to confirm or cancel relevant services giving them all special requirements
• Maintain booking file (electronically) which has been processed by the Travel Designer
• Escalate complaints that could negatively affect long-term relationships, to relevant Managers  
• Feedback to all properties where guests are due to travel to mitigate complaints down the line

CANDIDATE PROFILE

Qualification:-

• Matric certificate – with maths (minimum standard grade or above)
• Tertiary certificate in Travel & Tourism/hospitality.

Experience:-                     

• 4-5 years’ experience at a Senior level.
• Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
• Computer Literate (Microsoft Office, Email, Teams, Internet browsers)
• Proven English literacy.
• Working knowledge of TourPlan and WISH or similar booking/operating system. Excellent product and geographic knowledge on Southern & East Africa.
• General product knowledge on Southern and East Africa.
• Personal or educational travel experience advantageous

Skills:-                 

• Excellent communication skills in English, both written and oral
• Excellent attention to detail and accuracy in data capturing.
• Foreign language skills advantageous.

Personal Abilities:-

• Team worker, service and result oriented
• Precise, organised and good communication skills
• Ability to work under pressure without compromising accuracy.
• Ability to pace oneself and prioritise demands.
• Team worker and ability to interface with various departments.
• Good follow up skills.
• Consistent approach to quality and output.
• Good administrator and professional in all dealings.
• Dedicated to customer satisfaction and wanting to “go the extra mile”.
• Self-starter with high energy levels.

go to method of application »

PRIMARY PURPOSE

To fill a full operations role in the booking process, firstly as a support to the Travel Designers but being the first line in relationships with suppliers and administration of the entire backend of each booking made by the journey designers. To secure the booking with all services providers including travel designers accurately, efficiently, timeously and with zero errors

Responsibilities

• Develop Stakeholder relationships by liaising with travel designers on all bookings in an operational capacity and continuous communication with suppliers and internal sales.
• Keep all booking information updated in the system ensuring Customer Relationship Management (CRM) is continually up to date.
• Reconfirm all services as per the Wilderness Safaris Terms & Conditions
• Keep updated with all WS and AP product updates, as well as technology updates
• Contact suppliers in writing to confirm or cancel relevant services giving them all special requirements
• Maintain booking file (electronically) which has been processed by the Travel Designer
• Escalate complaints that could negatively affect long-term relationships, to relevant Managers  
• Feedback to all properties where guests are due to travel to mitigate complaints down the line

CANDIDATE PROFILE

Qualification:-

• Matric certificate – with maths (minimum standard grade or above)
• Tertiary certificate in Travel & Tourism/hospitality.

Experience:-                     

• 4-5 years’ experience at a Senior level.
• Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
• Computer Literate (Microsoft Office, Email, Teams, Internet browsers)
• Proven English literacy.
• Working knowledge of TourPlan and WISH or similar booking/operating system. Excellent product and geographic knowledge on Southern & East Africa.
• General product knowledge on Southern and East Africa.
• Personal or educational travel experience advantageous

Skills:-                 

• Excellent communication skills in English, both written and oral
• Excellent attention to detail and accuracy in data capturing.
• Foreign language skills advantageous.

Personal Abilities:-

• Team worker, service and result oriented
• Precise, organised and good communication skills
• Ability to work under pressure without compromising accuracy.
• Ability to pace oneself and prioritise demands.
• Team worker and ability to interface with various departments.
• Good follow up skills.
• Consistent approach to quality and output.
• Good administrator and professional in all dealings.
• Dedicated to customer satisfaction and wanting to “go the extra mile”.
• Self-starter with high energy levels.