Current Openings at FNB South Africa

Job Description

• To provide administration support to ensure the smooth running of the Administration and Risk part of the Branch and assist in the achievement of the customer migration to electronic methods of banking strategy
• Continuously assess own performance, seek timely and clear feedback and request development where appropriate
• Interact positively with groups or teams and participate to a learning and growth culture where information is actively shared
• Complete daily Administration Functions in the Branch to mitigate risk
• Assist with Management of branch required Cash Holdings and teller, ATM related cash issuing and direct customers to electronic methods of banking and assist in utilisation
• Act responsibly with work related resources to contribute to cost containment
• Build and maintain stakeholder relationships
• Deliver on contracted performance objectives according to set procedures and agreed service level agreements
• Produce high quality work, by adhering to predefined standards and procedures and in accordance with compliance and governance standards

End Date: September 8, 2025

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Job Description

• To obtain work experience by delivering on predefined work objectives that add value to the business area.
• The Graduate Trainee role is a development role in which the incumbent delivers on predefined work objectives while gaining structured work experience in the business area.
• During the period of employment, the Graduate Trainee will perform varied tasks which may include research, analysis, administration, process and project work that add value to the business area. Work related training will be provided as required.
• Demonstrate excellence and quality orientation in all assigned tasks, deliverables and projects
• Execute role responsibilities efficiently through careful and timeous planning, reporting and updating
• Contribute to projects through proactive, innovative and appropriate input Participate in knowledge sharing with peers and stakeholders
• Manage own development plan to increase competencies and skills through various channels
• Adheres to and advocates FirstRand shared values and business philosophy
• The FirstJob Programme seeks to provide an opportunity for unemployed youth that meet the following criteria:
• Must be between the ages of 18 – 34
• Obtained a relevant post matric qualification 
• Must have been unemployed for at least the last 6 months
• Must have no or limited work experience – i.e. a total of less than twelve months’ work experience and/or of a part-time, casual nature. This must be the youth’s FIRST job experience
• The youth must also not have previously participated in the FirstJob programme at any of the FirstRand franchises, and not worked for FirstRand before.

End Date: September 5, 2025 

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Job Description

• The Learner role is a development role in which the role incumbent will be completing a formal, registered qualification while gaining work experience During the period of employment, the Learner will be responsible for delivering tasks in order to execute predefined work objectives such as research, analysis, administration, process and project work that add value to the business area
• The Learner will be expected to fulfil all the requirements of the qualification. Additional work-related training will be provided a required
• Identify and escalate potential risks that may lead to increased costs.
• Demonstrate cost consciousness and awareness of personal contribution to costs.
• Increase knowledge and understanding of financial processes and adheres to required operating standards.
• Adhere to the Organisation's shared values, service standards and Treating Customers Fairly (TCF) outcomes with regards to customer interaction.
• Resolve customer dissatisfaction/complaints and takes ownership of the problem. Communicates with customers according to agreed standards.
• Collect customer feedback to help improve customer service.
• Ensure that product knowledge and advice is technically accurate.
• Work with enhanced processes and procedures to maintain operational efficiencies.
• Ensures that quality standards are adhered to.
• Adheres to Company policies and procedures. Maintains accurate activity reports.
• Investigate innovative ways to optimise processes.
• Contribute to the alignment of business processes to customer service.
• Advise line management on potential opportunities for process and system improvements.
• Demonstrate the shared value "I get better and better".
• Contribute to the team by working together to achieve team goals thereby living the shared value "We strengthens me".
• Value individual contributions and show respect for others.
• Share information and knowledge that will benefit the team.
• Respect diversity and values inclusivity.
• Identify effective activities to address own development gaps.
• Create own development plan and review plan with team leader. Understand which competencies and skills should be mastered to ensure personal development and performance.
• Demonstrate a commitment to continuous personal improvement in line with the Shared Value "I get better and better".

End Date: September 6, 2025

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Job Description

• To be responsible for operations in support of the business applications/systems at 2nd Level. This includes logging, resolving, monitoring, tracking and communicating calls escalated from First Level Support Agents into the problem and change management processes and tools
• The App Support Analyst will also be responsible for trending and reporting as well as investigations that aid the Incident and Problem processes to deliver suitable work around and root cause analysis Where applicable they will escalate calls to Second/Third Level, Third party Vendors and even the Incident\Problem Manager

Are you someone who can:

• Increase operational efficiency and suggest solutions to enhance cost effectiveness 
• Responsible for the timely and effective response of IT systems user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses
• Manage installation of planned system solutions and changes against required System Application Plan
• Translate Business Strategies into actionable goals and execute relevant IT projects / IT initiatives aligned to strategic objectives with specific performance measures and control systems to track progress
• The overall management of application releases (tasks, assignments, delivery, timeframes and problem fixtures).
• Maintain and make changes to application software systems, as and when required by business, to reduce the number of production problems caused by downtime
• Manage the incident to completion of queries by trouble-shooting end user functional issues and resolves or escalates to senior applications administrator / functional / technical support where necessary
• Responsible for producing reports and statistic information on the applications/systems and impact on business unit and/or segment
• Increase job knowledge by participating in educational opportunities reading professional publications maintaining personal networks participating in professional organizations

You will be an ideal candidate if you:

• Have a Bachelor of Science degree in a relevant field
• Have 3 to 5 years of experience in Systems and Application support, with 1 to 2 years ideally at specialist level
• Are proficient in Python and familiar with frameworks
• Abinitio DI
• Abinitio Control-M
• AWS Redshift and EMR

You will have access to:

• Opportunities to network and collaborate
• Challenging work that pushes boundaries
• A culture of innovation and continuous learning

End Date: September 12, 2025 

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Job Description

• Implements a program of technology projects to ensure that program goals are accomplished
• Research new technology being used in the financial sector
• Develop prototype systems on which to test and prove the new technology
• Make recommendations of technology, vendors who can supply and support that technology as well as the use cases in which they can be used
• Maintain and share a knowledge base of financial technology, trends and news for the group
• Where bespoke applications are required, develop those applications to assist the treasury functions in the bank
• Participate with the broader community in the development of a blockchain platform for financial systems

End Date: September 12, 2025 

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Job Description

• To apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.

Are you someone who can:

• Apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.

You will be an ideal candidate if you have:

• Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.
• Completed First Level Regulatory Examination

You will have access to:

• Opportunities to network and collaborate.
• A challenging working environment
• Opportunities to innovate.

You will be a match if you are:

• Achievement of targets for business.
• Understand, read, and anticipate the market and clients’ needs to design and deliver innovative, customized value adding solutions to portfolio of clients.
• Deliver exceptional service that exceeds clients’ expectations through proactive, innovative, and appropriate solutions.
• Maximise Business Portfolio cross sell opportunities and strengthen client relationships. · Maintenance of expert knowledge on specific products, pricing, application procedure, processing, and timelines in order to drive and achieve relevant sales targets.
• Understand reasons for and comply with governance in terms of legislation and audit requirements.
• Retrieve all qualified leads from internal channel sales pipeline and make contact with existing or new customer to generate a sale. Source new leads through external contacts and other channels to increase customer base if required.
• Contact prospective clients and sell appropriate banking products in order to achieve sales targets.
• Deliver the end-to-end client management process through continuous engagement with the client on process milestones, selling the FNB value proposition, facilitating the application process on behalf of the client, prepare the proposal to credit, manage internal dependencies, close the deal and manage post sales queries when relevant.
• Analyse competitor information gathered and ensured active monitoring of market trends and influences. Identify new business opportunities that impact on the industry.
• Track, control, and influence sales activities with the specific aim to achieve previously determined sales targets in line with quality, productivity and sales requirements.
• Manage own development to increase own competencies.

End Date: September 9, 2025

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Job Description

• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
• Leads identified converted into successful sales.
• Ensure activities support cost containment and reduction.
• Educate customers on correct eChannels to maximize channel optimisation opportunities identified aligned to customer needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Optimize every customer interaction to migrate cash transactions and/or convert customer to eChannels and encourage use of digital and self-service channels.
• Resolve all customer queries efficiently, and within agreed timelines.
• Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrates behaviour in support of the organizational values.
• Takes accountability for own performance, personal and career development.
• Maintain an ability to adapt to ever changing business and customer needs.
• Contribute to the overall effectiveness and success of the team.
• Improve knowledge and competencies by completing role specific training as per eCareers.

End Date: September 8, 2025

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Job Description

• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

Are you someone who can:

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Educate customers to the correct Banking platform aligned with their needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Analyze customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions to customers.
• Conduct yourself in an ethical manner.
• Takes accountability for own performance, personal and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge.

You will be an ideal candidate if you possess the following:

• NQF4  qualification or higher
• 1-2 years’ experience in Client Services Support and delivery

You will have access to:

• Opportunities to build relationships as part of a dynamic team.
• A challenging working environment
• Personal and professional growth
• Opportunities to have an impact in a local market as a brand ambassador.

You can be a match if you are:

• Customer Centric.
• Enjoy solving problems.
• Persuasive selling skills
• Able to understand rules in a regulated environment.
• Agile and Flexible
• Strong communication and interpersonal skills
• Have a results-driven attitude with a passion for exceeding targets.
• Have excellent Organisational skills and attention to detail.

End Date: September 8, 2025

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Job Description

• To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
• Achieve net profit growth for business
• Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
• Manage the migration of accounts from transactional to Self Service
• Manage the growth of active customer Account Base to increase client base
• Maximise cross sell opportunities and strengthen client relationships
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
• Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
• Compliance with procedures and processes contained in the Golden Rules.
• Provide accurate and reliable sales and service statistics.
• Manage own development to increase own competencies

End Date: September 6, 2025 

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Are you someone who can:

• Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP): Strong knowledge of at least one or more of these cloud platforms is critical. You should understand services like EC2, S3, VPC, IAM, RDS (for AWS), and the equivalent services in Azure/GCP.
• Cloud Infrastructure Management: Ability to design, implement, and manage scalable infrastructure in the cloud. Understanding auto-scaling, load balancing, monitoring, and cost optimization is essential.
• Serverless and Containers: Familiarity with serverless computing and container orchestration platforms like Kubernetes.
• OpenShift: Proficiency with OpenShift, an enterprise Kubernetes platform. This includes managing projects, deployments, routes, and understanding the OpenShift CLI and web console.
• Kubernetes: A solid understanding of Kubernetes concepts like Pods, Deployments, ReplicaSets, Namespaces, Volumes, and Helm.
• Containerization (Docker): Deep knowledge of containerization concepts and experience in building, deploying, and managing Docker containers.
• Linux System Administration: Strong skills in managing Linux-based systems, understanding file systems, networking, user permissions, and security.
• Shell Scripting: Proficiency in writing shell scripts (Bash, Zsh, etc.) for automation and maintenance tasks.
• Performance Monitoring & Troubleshooting: Ability to troubleshoot Linux systems and monitor server performance
• Identity and Access Management (IAM): Understanding of IAM roles and policies, especially in cloud environments.
• Security Practices: Knowledge of security best practices, such as encryption, vulnerability scanning, patch management, and securing containerized environments.
• Compliance: Awareness of security and regulatory compliance standards such as GDPR, HIPAA, SOC2, etc.
• Terraform: Knowledge of Terraform for provisioning and managing cloud resources in a consistent and repeatable manner.
• Ansible / Chef / Puppet: Experience in using configuration management tools like Ansible, Chef, or Puppet to automate server provisioning, configuration, and management.
• CloudFormation (AWS): For those working in AWS, understanding Cloud Formation is crucial for defining cloud resources in code.
• Ansible Basics: Understanding core Ansible concepts such as playbooks, tasks, modules, and inventory. Knowledge of how to define and structure Ansible playbooks to automate complex tasks.
• Playbooks: Proficiency in writing Ansible playbooks using YAML. Playbooks define the automation steps to be executed on remote servers.
• Roles: Experience in organizing automation into roles, which group related tasks, files, and templates into reusable components.
• Variables & Facts: Using variables and facts in Ansible to customize playbooks for different environments and servers. Understanding how to gather system facts and use them in automation.
• Templates (Jinja2): Knowledge of Jinja2 templating to create dynamic configuration files (e.g., for web servers, databases) based on variables or facts.
• Modules: Deep understanding of Ansible modules, especially those for cloud infrastructure (AWS, Azure, GCP), networking, Linux administration, and configuration management (e.g., yum, apt, systemd, docker, k8s).
• Ansible Tower/AWX: Familiarity with Ansible Tower or AWX (the open-source version of Ansible Tower) for managing and visualizing automation tasks, managing inventories, and controlling access.
• Inventory Management: Ability to manage dynamic and static inventories, including integrating Ansible with cloud platforms (e.g., AWS EC2 dynamic inventory) for auto-discovery of servers.
• Error Handling: Knowledge of handling errors in playbooks using blocks, rescue, and failures, and making automation idempotent (ensuring it can be safely run multiple times without unintended side effects).
• Ansible Galaxy: Familiarity with Ansible Galaxy for using and sharing community roles, or creating custom roles and collections to modularize automation.
• Security & Secrets Management: Experience in managing secrets securely with Ansible Vault to encrypt sensitive data in playbooks, variables, and files.
• Continuous Integration/Continuous Deployment (CI/CD) with Ansible: Integration of Ansible into CI/CD pipelines for automatic provisioning, deployment, and configuration of infrastructure in cloud or on-prem environments.
• Testing: Knowledge of testing Ansible playbooks with tools like Molecule to ensure they work as intended before running them in production environments.

You will be an ideal candidate if you:

• Minimum Qualification - Relevant bachelor’s degree in information technology computer science, Information Systems or related field
• Preferred Qualification - Control M/O/R certification
• Experience - 3 to 5 years’ experience in a similar environment, of which 1 to 2 years ideally at junior (entry level) management level
• Prior batch scheduling or software equivalent
• Collaboration Tools: Familiarity with tools like Jira, Confluence, Slack, or Microsoft Teams for agile project management and team collaboration.
• Documentation: Strong documentation skills to ensure infrastructure configurations, processes, and troubleshooting steps are well documented and accessible to the team.
• CI/CD Tools: Familiarity with Jenkins, GitLab CI, CircleCI, or similar tools for automating build, test, and deployment pipelines.
• Version Control Systems: Strong proficiency with Git, including branching, merging, and managing repositories.
• Automation: Knowledge of automating testing and deployment processes to improve the efficiency and reliability of software delivery.
• Backup and Disaster Recovery: Knowledge of strategies for backing up and restoring data and applications, ensuring business continuity in case of failures.
• Database Administration: Experience with database systems (e.g., MySQL, PostgreSQL, MongoDB) in cloud environments, including replication, high availability, and backup strategies.

You will have access to:

• Opportunities to network and collaborate.
• Challenging Working.
• Opportunities to innovate.

We can be a match if you are:

• Curious & courageous - you're driven by always wanting to know more and learn more.
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.

End Date: September 12, 2025

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Job Description

• To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
• Connect with our customers by living up to our brand promise of how we can help you? at all times.
• Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Identify and sell/cross sell products aligned to customer needs.
• Maximise channel optimisation opportunities identified aligned to customer needs.
• Ensure activities support cost containment and reduction.
• Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrate behaviour in support of the organisational values.
• Takes accountability for own performance, personal and career development.
• Improve knowledge and competencies by completing training specific for role as per eCareers.
• Contribute to the overall effectiveness and success of the team.
• Maintain an ability to adapt to ever changing business and customer needs.

End Date: September 7, 2025 

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Job Description

• To support in the design, development and implementation of information and data architecture framework and principles to be adopted by the business and ensure technology components are aligned to deliver solutions within the data platform.

You will be an ideal candidate if you:

• Have 8+ years of experience in the Business Intelligence and/or Data space.
• Have solid experience as a Data Architect
• Have Banking experience in the South African market.
• Have a degree in Information Technology, Informatics or similar
• Have experience in SAS and SQL
• Have exposure to Teradata and/or AbInitio (advantageous)

Are you someone who can:

• Incorporate your knowledge of ETL design across various technologies including exception handling
• Map out current, future and transitional architectures to meet business objectives
• Apply data design principles across business pillars and provide holistic designs
• Produce consistently high-quality outputs within agreed deadlines
• Convert business requirements into databases, data warehouses, and data streams
• Research data acquisition opportunities and develop APIs to retrieve data

Additional Responsibilities will include:

• Good understanding of system landscape
• Knowledge of Information Management
• Understanding of advanced analytics techniques, technologies, standards and best practices as it relates to Data Architecture
• Knowledge of Master Data Management, Data Warehousing (different architectural approached) and BI
• Good understanding of system development
• Understanding of Agile methodologies, frameworks and practices and ability to apply
• Knowledge of Enterprise Architecture frameworks such as TOGAF, Zachman, etc.
• Design of efficient solutions to enable rapid deployment of advanced analytical solutions
• Data modeling and database design: ability to design and implement efficient and scalable data models to support business requirements.
• Data warehousing: knowledge of data warehousing concepts, methods and technologies to support data integration, data quality, data security and data governance.
• Big Data: knowledge of big data technologies, such as Hadoop, Spark, and NoSQL databases, to support the storage and processing of large data sets.
• Cloud computing: knowledge of cloud computing platforms, such as AWS, Azure, and GCP, to design and implement data solutions that leverage the cloud.
• Data governance and management: understanding of data governance policies, procedures, and standards to ensure data security, privacy and compliance.
• Data integration and ETL: expertise in data integration and ETL (extract, transform, load) processes to support the transfer of data from disparate sources to a central data repository.
• Data analytics and reporting: understanding of data analytics, reporting and business intelligence tools and technologies to support data-driven decision-making.
• Project management: knowledge of project management methodologies, such as Agile, Waterfall and DevOps, to lead and manage data architecture projects

End Date: September 10, 2025

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Job Description

• To interpret the business requirement specification and translate into a detailed system design specification to enable the development of innovative, flexible and efficient solution of a business problem

​​​​​​​Are you someone who can:

• Interpret the business requirement specification and translate it into a detailed system design specification to enable the development of innovative, flexible, and efficient solutions of a business problem
• Participate in the creation of and fleshing out of business requirements
• Analyse requirements and design an appropriate technical solution with the assistance of our Architects and Developers
• Be responsible for designing databases, API contracts, API logic as well as front-end user journeys (UX screens provided) Produce logical, technical, and functional specifications from business requirements
• Collaborate and work on enhancements to existing systems and work on projects from the ground up for brand new solution implementations

​​​​​​​You will be an ideal candidate if you:

• Have SQL knowledge – basic / intermediate
• Have Web services experience 
• Have experience in Integrations (integration experience between applications)
• Have 3 years System analysis experience
• Have Programming experience
• Have JSON, XML experience
• Have SOAP UI experience (a must)
• Understand how to interpret XSD’s and swagger documents
• Can write technical requirements
• Are accredited with a TOGAF certification (advantageous)

End Date: September 10, 2025

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Job Description

• To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
• Connect with our customers by living up to our brand promise of how we can help you? at all times.
• Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Identify and sell/cross sell products aligned to customer needs.
• Maximise channel optimisation opportunities identified aligned to customer needs.
• Ensure activities support cost containment and reduction.
• Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrate behaviour in support of the organisational values.
• Takes accountability for own performance, personal and career development.
• Improve knowledge and competencies by completing training specific for role as per eCareers.
• Contribute to the overall effectiveness and success of the team.
• Maintain an ability to adapt to ever changing business and customer needs.

End Date: September 7, 2025

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Are you someone who can:

• Identify, control and escalate potential risks which may lead to increased costs through payment of accounts accurately.
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
• Ensure all financial practices conform to FNB and Legislative accounting practices and policies by ensuring no audit findings are recorded.
• Ensure financial specific journal entries are uploaded onto the G/L and maintenance of accounts payable ensuring complete and accurate records of all payments.
• Manage payment and Reconciliation for accounts payable e.g. credit cards and cell phones. Support with data capturing, queries and workflow trays.
• Do BEE reporting and fixed assets register admin reporting.
• Manage own development to increase own competencies.
• Support with the development of resources (employees and managers) in company policies and budget parameters, ensuring assessment and development of critical skills.

You will be an ideal candidate if you:

• Grade 12
• Preferred Qualification - Diploma in Business, Commerce, Finance or Project Management
• 2-3 years relevant experience

End Date: September 7, 2025

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Are you someone who can:

• Manage costs / expenses within approved budget to achieve cost efficiencies
• Deliver exceptional service that exceeds customers expectations through proactive, innovative and appropriate solutions
• Resolve all customer queries efficiently, and within agreed timelines
• Provide efficient and effective administration support to ensure accuracy in the functional area
• Comply with governance in terms of legislative and audit requirements
• Provide timeous and accurate Management Information
• Manage own development to increase own competencies
• Managing costs / expenses within approved budget to achieve cost efficiencies
• Maintain an efficient electronic tracking and monitoring processes on all activities and timelines for administrative and process support
• Improve business decisions by providing accurate and reliable business intelligence

You will be an ideal candidate if you:

• Minimum 3 years admin experience
• Relevant qualification preferred.
• Strong knowledge of customer experience

End Date: September 7, 2025

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Job Description

• To drive sales and profitability targets by establishing and building sustainable key relationships across all channels, product houses and segments.

Are you someone who can

• Execute sales campaigns to promote products.
• Manage various internal and external partnerships effectively and establish rapport with stakeholders.
• Manage own development by assessing own performance and request training Customer service monitoring and improvements.
• Compile reports that track progress and guide business to make informed decisions.
• Maintain and foster ethical dealings with customers, clients and internal and external stakeholders at all times.
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
• Have thorough understanding of the products to be able to deliver comprehensive training for sales personnel in various channels.
• Contribute to the design, development, implementation and evaluation of sales competitions or campaigns aimed at the increase of sales.
• Coordinate and manage the product sales pipelines of the different channels and make adjustments accordingly based on internal and market changes.
• Provide input into the schedule for product sales pipeline.
• Collect and interrogate information and feedback to ensure full understanding of customer growth performance and customer needs
• Ensure channels are supported and equipped to delivery on specific growth commitments and compliance requirements are met and adhered to
• Collaborate closely with relevant business units (incl. Segment, Channel) and product houses to identify growth opportunities.

You will be an ideal candidate if you have:

• Bachelor’s degree or equivalent qualification in Business Management

Additional Requirements                                   

• Leadership Experience
• People Management
• Sales Experience
• Growing and managing a portfolio
• Stakeholder Engagement

End Date: September 7, 2025

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Job Description

• To apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.

Are you someone who can:

• Apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.

You will be an ideal candidate if you have:

• Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.
• Completed First Level Regulatory Examination

You will have access to:

• Opportunities to network and collaborate.
• A challenging working environment
• Opportunities to innovate.

You will be a match if you are:

• Achievement of targets for business.
• Understand, read, and anticipate the market and clients’ needs to design and deliver innovative, customized value adding solutions to portfolio of clients.
• Deliver exceptional service that exceeds clients’ expectations through proactive, innovative, and appropriate solutions.
• Maximise Business Portfolio cross sell opportunities and strengthen client relationships. · Maintenance of expert knowledge on specific products, pricing, application procedure, processing, and timelines in order to drive and achieve relevant sales targets.
• Understand reasons for and comply with governance in terms of legislation and audit requirements.
• Retrieve all qualified leads from internal channel sales pipeline and make contact with existing or new customer to generate a sale. Source new leads through external contacts and other channels to increase customer base if required.
• Contact prospective clients and sell appropriate banking products in order to achieve sales targets.
• Deliver the end-to-end client management process through continuous engagement with the client on process milestones, selling the FNB value proposition, facilitating the application process on behalf of the client, prepare the proposal to credit, manage internal dependencies, close the deal and manage post sales queries when relevant.
• Analyse competitor information gathered and ensured active monitoring of market trends and influences. Identify new business opportunities that impact on the industry.
• Track, control, and influence sales activities with the specific aim to achieve previously determined sales targets in line with quality, productivity and sales requirements.
• Manage own development to increase own competencies.

End Date: September 9, 2025 

go to method of application »

Job Description

• To apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.

Are you someone who can:

• Apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.

You will be an ideal candidate if you have:

• Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.
• Completed First Level Regulatory Examination

You will have access to:

• Opportunities to network and collaborate.
• A challenging working environment
• Opportunities to innovate.

You will be a match if you are:

• Achievement of targets for business.
• Understand, read, and anticipate the market and clients’ needs to design and deliver innovative, customized value adding solutions to portfolio of clients.
• Deliver exceptional service that exceeds clients’ expectations through proactive, innovative, and appropriate solutions.
• Maximise Business Portfolio cross sell opportunities and strengthen client relationships. · Maintenance of expert knowledge on specific products, pricing, application procedure, processing, and timelines in order to drive and achieve relevant sales targets.
• Understand reasons for and comply with governance in terms of legislation and audit requirements.
• Retrieve all qualified leads from internal channel sales pipeline and make contact with existing or new customer to generate a sale. Source new leads through external contacts and other channels to increase customer base if required.
• Contact prospective clients and sell appropriate banking products in order to achieve sales targets.
• Deliver the end-to-end client management process through continuous engagement with the client on process milestones, selling the FNB value proposition, facilitating the application process on behalf of the client, prepare the proposal to credit, manage internal dependencies, close the deal and manage post sales queries when relevant.
• Analyse competitor information gathered and ensured active monitoring of market trends and influences. Identify new business opportunities that impact on the industry.
• Track, control, and influence sales activities with the specific aim to achieve previously determined sales targets in line with quality, productivity and sales requirements.
• Manage own development to increase own competencies.

End Date: September 10, 2025 

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Job Description

• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

Are you someone who can:

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Educate customers to the correct Banking platform aligned with their needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Analyze customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions to customers.
• Conduct yourself in an ethical manner.
• Takes accountability for own performance, personal and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge.

You will be an ideal candidate if you possess the following:

• NQF4  qualification or higher
• 1-2 years’ experience in Client Services Support and delivery

You will have access to:

• Opportunities to build relationships as part of a dynamic team.
• A challenging working environment
• Personal and professional growth
• Opportunities to have an impact in a local market as a brand ambassador.

End Date: September 10, 2025 

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Job Description

• To deliver an exceptional customer experience by understanding and responding to individual needs and aspirations. Provide tailored, value-adding solutions in a fast-paced environment, while consistently adhering to company policies and procedures
• Execute own work in accordance with the organisational values and code of ethics.
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work.
• Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
• Work with enhanced processes and procedures to maintain operational efficiencies.
• Deliver work in an accurate manner to ensure consistent results.
• Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
• Adhere to quality standards, turnaround times and Company policies and procedures.
• Complete relevant administration, reporting and updating of information accurately and on time.
• Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality.
• Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
• Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
• Maximize sales by selling packaged financial solutions to clients.
• Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes and timelines to drive and achieve relevant sales targets.
• Maximise cross-selling opportunities.
• Drive adoption of digital and other self-service options across client base.
• Contribute to teamwork and inclusivity within own team.
• Contribute to cost efficiencies through responsible utilisation of work related resources.
• Achieve expected financial targets and uphold associated service levels.
• Build and maintain stakeholder relationships.
• Deliver customer service through adherence to quality service standards.

End Date: September 10, 2025 

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Job Description

• To assist in proactively managing a portfolio of Private Wealth Clients with a team of Private Bankers through provision of analysis, research and sales and service fulfilment with the intent of identifying additional opportunities for banking new clients and growing a portfolio of existing clients through effective stakeholder management.
• Act responsibly with work related resources in order to contribute to cost containment.
• Achieve expected financial targets and uphold associated service levels.
• Deliver exceptional and high-quality advice that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Provide sound services and recommendations based on customer and client needs, current information and trends.
• Develop and manage key stakeholder relationships that enable achievement of operational objectives.
• Ensure growth and increase in customer base by managing existing clients, generating new leads and growing active customer account base.
• Identify opportunities to expand our customer base with creditworthy and potentially profitable customers.
• Provide an efficient administration service through careful and timeous planning, reporting and updating of all relevant information.
• Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialisation.
• Compile reports that track progress and guide business to make informed decisions.
• Ensure effective management of the leads pipeline.
• Support sales through analysis of client portfolio and pro-active client engagement.
• Contribute to innovation by finding faster and more accurate ways of working.
• Assist with profit growth for the business through sales and acquisition of new clients.
• Understand and market all financial services solutions within the relevant business offering.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
• Develop, encourage and nurture collaborative relationships across the FRG.

End Date: September 13, 2025 

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Job Description

• The main purpose of the role is to provide support to the business unit by applying accounting principles in monitoring  and analysing financial data, maintaining accurate records of financial transactions, and providing accurate accounting information to the business unit to support business decisions

Are you someone who can:

• Establish, align and manage target and budget goals whilst ensuring effective control of costs to increase cost efficiency.
• Develop a service culture which build rewarding relationships, proposes innovations and allows others to provide exceptional client service.
• Establish and manage a high level of organisational cooperation in order to ensure a professional service delivery
• Identify and recommend improvements to accounting and reporting processes.
• Execute relevant internal controls to ensure the integrity of operations, financial and accounting practices. Identify risk factors that could adversely affect the business and adhere to procedures that mitigate identified risks or exposure to risk and disclose risk information to relevant internal and external stakeholders.
• Prepare and report on the business's operations and financial conditions. Manage the business unit reporting systems for management, project or performance reporting and implement optimal processes to deliver management information according to the reporting cycle.
• Apply relevant principles to accurately record, adjust and reconcile financial transactions and events. Maintain appropriate supporting documentation according to professional financial accounting and reporting standards.
• Conduct associated intervention activities in line with applicable laws, policies and procedures stipulated in Business.
• Participate in special projects and ensure project delivery through providing effective finance advice and support.
• Prepare tax returns to ensure accuracy, completeness, and compliance with applicable tax legislation and regulation; provide advice and solutions to business tax matters.
• Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared.
• Keep abreast of learning opportunities and changing trends in your business environment.

Qualifications and Experience

• BCom Degree Finance, Accounting or Similar (3 year Diploma)
• Financial Management and Management Reporting
• 1-3 Years Relevant Experience

End Date: September 10, 2025

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Job Description

• To provide administration support to ensure the smooth running of the Administration and Risk part of the Branch and assist in the achievement of the customer migration to electronic methods of banking strategy
• Continuously assess own performance, seek timely and clear feedback and request development where appropriate
• Interact positively with groups or teams and participate to a learning and growth culture where information is actively shared
• Complete daily Administration Functions in the Branch to mitigate risk
• Assist with Management of branch required Cash Holdings and teller, ATM related cash issuing and direct customers to electronic methods of banking and assist in utilisation
• Act responsibly with work related resources to contribute to cost containment
• Build and maintain stakeholder relationships
• Deliver on contracted performance objectives according to set procedures and agreed service level agreements
• Produce high quality work, by adhering to predefined standards and procedures and in accordance with compliance and governance standards

End Date: September 10, 2025

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Job Description

• To define and drive the strategy towards customer centric solutions through payments product management and deliberate customer value proposition development ensuring practice integration and operational implementation through customer experience frameworks to ensure the achievement of payments product portfolio management objectives and business targets are met.
• Brainstorm, identify, implement and drive innovative best practice ideas within the organisation to ensure increased efficiencies.
• Create and participate in specialist communities of practice and represents the organisation at Group and industry level to share best practice insights and solutions.
• Drive strategic projects, change management and platform integration across operations Leverage Group capability to exploit opportunities.
• Ensure and encourage adherence to an operational framework of policies and procedures.
• Define product objectives and strategy aligned to overall business strategy.
• Define ranks and prioritise strategic and tactical initiatives to deliver the business objectives/strategy.
• Drive the delivery of the strategic and tactical initiatives.
• Grow the product income statement and customer base Set and maintain customer experience targets in support of the business' product strategy.
• Monitor and track product performance against customer expectations and business strategy.
• Use the insights gained through integrated business reports to measure success and realign tactical strategy implementation objectives appropriately.
• Coordinate and facilitate all approved strategic projects from inception to final execution, including post implementation evaluation.
• Translate strategies into actionable goals and execute initiatives with specific performance measures.
• Align business process to strategy and clients Implement client retention strategies effectively and report on the effectiveness thereof for future improvement.
• Articulate Product strategies and considerations and represent the product at relevant Exco's, Manco's and approval forums.
• Partner with Channels, Subsegments, Sales teams and marketing to deliver sales and growth initiatives.
• Guide support functions across the value chain to agreed deliverables and service level agreements (SLAs) to ensure delivery of the expected customer experience, processes, and solutions.
• Provide SME advice/input to the support functions and as required by the business as a whole.

End Date: September 5, 2025

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Job Description

• To research and develop growth opportunities within existing portfolios to unlock new revenue opportunities
• Increased growth and volumes through successfully obtaining business opportunities
• Manage costs / expenses within approved budget to achieve cost efficiencies
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members
• Identification of new lead opportunities within industries not previously pursued to be shared with the industry
• Support with target balancing and structuring by applying own Cash knowledge and understanding the impact of the limit requirements for the client to use our Online solutions
• Comply with governance in terms of legislative and audit requirements
• Manage Online Research as a project within various industry portfolio's with suitable reporting, access to information and monitoring of results and to proactively change of process if the required results are not being achieved
• Update systems with client information e.g. Siebel Pipeline, revenue reporting by inputting and assisting with creation of client presentations and supporting documentation to enable the Banking Specialist
• Identify and define specific tools or processes including standard MIS extracts and industry trends to enable tangible results to be provide to Banking Specialists
• Manage own development to increase own competencies

End Date: September 10, 2025

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Job Description

• To drive sales and profitability targets by establishing and building sustainable key relationships across all channels, product houses and segments.

Are you someone who can:

• Provide customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests. Delivering individual results through personal effort and skill. Build and maintain strong relationships with our internal and external stakeholders.
• Execute sales campaigns to promote products. 
• Manage various internal and external partnerships effectively and establish rapport with stakeholders.
• Manage own development by assessing own performance and request training Customer service monitoring and improvements.
• Compile reports that track progress and guide business to make informed decisions.
• Maintain and foster ethical dealings with customers, clients and internal and external stakeholders at all times.
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
• Have thorough understanding of the products to be able to deliver comprehensive training for sales personnel in various channels.
• Contribute to the design, development, implementation and evaluation of sales competitions or campaigns aimed at the increase of sales.
• Coordinate and manage the product sales pipelines of the different channels and make adjustments accordingly based on internal and market changes.
• Provide input into the schedule for product sales pipeline.

You will be an ideal candidate if you:

• Have a bachelor’s degree, or a related is preferred.
• Have 2 – 5 years of experience in a similar environment. 
• Life Insurance knowledge – preferred.
• Branch experience would be advantage.
• Strong presentation skills would be advantageous

End Date: September 10, 2025

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Job Description

• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

Are you someone who can:

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Educate customers to the correct Banking platform aligned with their needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Analyze customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions to customers.
• Conduct yourself in an ethical manner.
• Takes accountability for own performance, personal and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge.

You will be an ideal candidate if you possess the following:

• NQF4  qualification or higher
• 1-2 years’ experience in Client Services Support and delivery

End Date: September 10, 2025

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Job Description

• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

Are you someone who can:

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Educate customers to the correct Banking platform aligned with their needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Analyze customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions to customers.
• Conduct yourself in an ethical manner.
• Takes accountability for own performance, personal and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge.

You will be an ideal candidate if you possess the following:

• NQF4  qualification or higher
• 1-2 years’ experience in Client Services Support and delivery

End Date: September 10, 2025

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Job Description

• The Credit Finance Resource will be responsible for supporting the financial oversight, analysis, and reporting of credit portfolios across the Broader Africa portfolio.
• This includes monitoring credit performance, provisioning and impairments to support business decision-making, compliance with IFRS 9 and ensuring alignment with Broader Africa credit risk appetite and financial strategies.

Are you someone who can:

Financial Analysis & Reporting

• Prepare monthly, and annual credit-related financial reports for the Broader Africa portfolio.
• Analyse loan book performance, non-performing loans (NPLs), provisions, and recoveries.
• Provide variance analysis against budget and forecast, highlighting key drivers.
• Support preparation of credit-related inputs for group and management reporting packs.

Credit Risk Provisioning & IFRS 9 Compliance

• Support the calculation and review of expected credit losses (ECL) in line with IFRS 9.
• Prepare journals to assist countries in ensuring that general ledger agrees to output of credit models
• Liaise with risk teams to validate staging movements and coverage ratios.
• Maintain PMA and related overlay reporting
• Ensure proper accounting treatment of credit impairments, write-offs, and recoveries with specific focus on schedule 24 reporting

Budgeting & Forecasting

• Partner with the credit analytics team as well as country teams to incorporate credit-related assumptions in annual budgets and monthly forecasts.
• Model different credit scenarios and stress testing impacts on profitability.

Governance, Controls & Compliance

• Ensure compliance with internal credit policies, group finance standards, and regulatory requirements across jurisdictions.
• Support internal and external audit requirements for credit-related financial information.

Stakeholder Engagement

• Collaborate with country finance teams, risk teams, and group reporting functions to ensure alignment and timely delivery of credit finance information.
• Provide insights to senior management on trends, risks, and opportunities within credit portfolios.

You will be an ideal candidate if you have:

• Education: CA preferred.
• Experience: 3–5 years’ experience in finance, credit risk finance, or financial reporting (banking/financial services sector preferred).
• Strong understanding of credit products, IFRS 9, and provisioning methodologies

Skills & Competencies

Technical Skills

• Strong financial modelling and analytical skills.
• Solid understanding of IFRS accounting standards, particularly IFRS 9.
• Proficiency in Excel, essbase and HFM
• PowerBi and SAS experience would be beneficial.

Behavioural Competencies

• High attention to detail and accuracy.
• Strong problem-solving and critical-thinking skills.
• Ability to work effectively across diverse geographies and cultures.
• Strong communication skills (both written and verbal).
• Ability to work under pressure and meet tight deadlines.

Key Performance Indicators (KPIs)

• Accuracy and timeliness of credit finance reports and analyses.
• Quality and reliability of ECL calculations and impairment reporting.
• Compliance with group and regulatory requirements.
• Stakeholder satisfaction and support for decision-making.
• Contribution to improved portfolio performance insights and risk management

End Date: September 9, 2025

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Job Description

• To provide strategic partnership to relevant Business Unit EXCOs by assessing business needs, offering marketing solutions, advising and directing the input into the development of relevant marketing programmes in line with the business strategic direction through the marketing value chain (consulting, programme leadership, strategic solutioning, development, execution and reporting and measurement

Are you someone who can:

• Contribute to the development of larger overall area budget
• Develop the budget for the next financial year for area of responsibility taking all operational plans into consideration
• Research and design a longer term financial resource requirement plan for the area of responsibility
• Present the business case to motivate for financial resources
• Analyse and develop implementation plans against the forecasted financial budget
• Develop tactical budget for area of responsibility that minimise expenditure and manage costs
• Control the budget for area including the authorisation of expenditures and implementation of financial regulations. Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in
• Engage in cross-functional relationships to obtain and to provide work support
• Contribute to sustaining a competitive edge through external networking, benchmarking and representation on related forums
• Apply a customer-centric approach that focuses on creating a positive experience for the customer by maximizing service and/or product offerings and building relationships Ensure that the customer is at the centre of the business philosophy, operations and ideas .Provide input into, and implement, corporate governance, compliance, integrity and ethics policies in are of accountability to identify and manage risk exposure
• Stays abreast of relevant industry risk management best practices and legislative amendments and suggests ways to leverage these to ensure continuous improvement
• Creates risk awareness and manages audit findings
• Participate in Group risk forums where required and cascades relevant information through team
• Brainstorm, identify, implement and drive innovative best practice ideas within the organisation to ensure increased efficiencies
• Create and participate in specialist communities of practice and represents the organisation at Group and industry level to share best practice insights and solutions
• Drive strategic projects, change management and platform integration across operations
• Leverage Group capability to exploit opportunities
• Ensure and encourage adherence to an operational framework of policies and procedures
• Execute defined business strategy by translating it into the business operations
• Communicate policy modification, objective achievement progress and critical success factors to impacted stakeholders
• Ensure the development and implementation of multiple practices in alignment with operational policy and procedural frameworks
• Identify interconnected problems, determine its impact and use to develop best fit alternatives; driving best practice solutions
• Be aware of, and responsive to local conditions
• Influence the development of appropriate organisational structures, capacity and delivery systems. Identify development needs and select effective solutions to address personal development gaps to facilitate self improvement
• Develop and implement a personal development plan
• Demonstrate a commitment to continuous personal improvement as a life-long learner and encourage the same in others
• Share information and empower others to act
• Acts as a role model for continuous professional development in area of expertise
• Lead a development culture where information regarding successes, issues, trends and ideas are actively shared
• Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies
• Lead specialist communities of practice and contribute positively to own and organisational knowledge improvement
• Ensure full understanding of customer needs to deliver a quality service
• Ensure customer service solutions are aligned to the business operational plan; Organisational values and service standards
• Communicate how customer service solution will be implemented and secures buy-in
• Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options
• Ensure resolution of customer queries and complaints timeously and ownership of issues
• Analyse customer feedback to help improve customer service
• Propose ideas to improve customer service
• Utilise understanding of contextual landscape, business and marketing strategies and find ways to link business and marketing functional strategies for the development of marketing programmes/ projects that are aligned to the overall strategy of the organization
• Provide feedback to business stakeholders regarding the progression and impact of marketing activities as they progress through the marketing value chain
• Share knowledge and insights regarding marketing activity performance and establish new goals to improve business performance
• Continuously engage business stakeholder to identify needs for marketing activities and set targets for business improvement through a consultative approach of contextualization and clarification
• Co-create with business stakeholder to find solutions for business challenges/opportunities, with the aim of elevating the business function
• Take all necessary actions to ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability
• Ensure implementation of relevant policies, governance and practice standards across the business
• Maintain expert knowledge on relevant legislative amendments, industry best practices and business's internal compliance procedures and requirements
• Ensure compliance is adopted in terms of systems and procedures as laid out by business
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks
• Translate marketing objectives into the integrated marketing communications (IMC) plan with direction on how to achieve the marketing objectives through identification of integrated communication channels, budget, and message hierarchy
• Assign the relevant capabilities to refine the IMC plan
• Identify capabilities required to deliver on the need through strategic solutioning, development, execution, reporting and measurement
• Lead the outcomes of the various capabilities through the marketing value chain
• Map for delivering the end-to-end solution through the development of project plan, timelines, workflows, stakeholder map and communications plan
• Demonstrate how IMC plans will translate into bottom line (P&L) efficiency and effectiveness measures
• Provide thought leadership to assigned programmes and campaigns aimed at ensuring more efficient programme processes
• Clarify business requirements and translate business objectives to marketing objectives
• Create business case for investment and prioritize according to existing funding
• Compile marketing plan and determine the budget
• Determine outcomes and measurement requirements
• Capability selection (identify marketing disciplines) Identify marketing mediums and define messaging
• Resource the strategic solutioning team aligned to different capabilities
• Identify and allocate activities to Capability Leads Determine areas of impact and develop stakeholder map for delivering end to end solution
• ide input into the development of overall pillar/subsegment marketing plans and lead programmes in line with the business strategic direction
• Provide input into the design and development of the relevant integrated customer marketing strategies and plans that ultimately result in profitable growth of the pillar/sub-segment across relevant channels
• Promote and apply professional marketing standards, practices and governance which are aligned to the pillar/sub-segment business strategy and segment marketing plan
• Increase the profitability of existent products/services within portfolio, as well as the development of new products/service for the business
• Provide support to the leadership team of respective portfolio
• Define and manage the marketing calendar for respective portfolio and ensuring alignment with sales efforts and the business's overall goals and objectives

The ideal candidate will have :

• Relevant Bachelors Degree - Commercial Degree with specialisation in Marketing Management, or Business Management, Economics, Finance
• 5 to 8 years experience in a similar environment
• Additional Knowledge - Marketing background and knowledge of relevant marketing standards
• Proficient in relevant software packages and applications
• Leadership of marketing programmes in support of the business and marketing plans
• Leveraging capabilities of direct marketing, digital performance marketing, social media marketing, above-the-line, digital and traditional media, and content marketing.
• Bias for action
• Data and Insights
• Project or programme management
• Marketing Mojo
• Market and customer insights
• Market Research

End Date: September 11, 2025

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Are you someone who can:

• Comply with data policies, standards, tools and best practices within the data domain of responsibility.
• Apply domain-level data architecture and data management best practices to area of responsibility.
• Assist with compliance with internal policy, regulatory requirements and data practice standards.
• Interacts and builds relationships with internal and external stakeholders to ensure compliance with statutory requirements.
• Document business term definitions.
• Maintain metadata, data quality rules, Enterprise Data Model (EDM), reference data, records register, where applicable.
• Respond to data queries e.g. data quality issues as defined by the data quality issue resolution process.
• Perform root cause analysis to resolve data quality issues and implement solutions accordingly.
• Provide input into information management metrics.
• Provide input into accurate and reliable reporting together with analyzing trends and data used to improve business decisions.
• Provide input into accurate and reliable reporting in line with business, compliance and governance requirements.
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
• Define information management requirements (e.g. data cleansing and data quality, etc.) and drive the implementation of the requirements within area of responsibility).
• Participate in data related projects and provide required domain level expertise.
• Align data activities to targeted projects for remediation and drive activities accordingly.
• Participate in activities of the Segment implementation roadmap for the information management function.
• Participate in the maturity roadmap for relevant Business Unit aligned to implementation roadmap and provide inputs for roadmap assessment.
• Consult in matters of data workflows, master data security, and access rights for area of responsibility.
• Promote best practices and make recommendations to business users that will create efficiencies and ensure data integrity for area of responsibility.
• Identify possible solutions to support business requirements and partners with stakeholders to develop an optimum solution.

You will be an ideal candidate if you have:

• Minimum Qualification: Minimum Qualification  Bachelor’s degree in computer science, Information Systems, or related field
• Experience:  3years of experience in data management, data analysis or data governance preferred.
• PowerBi
• Python
• SQL query
• Power query

End Date: September 10, 2025

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Job Description

• Assists in the administration and maintenance of all Bank facilities, grounds and equipment, ensuring continuous and efficient operation thereof.

Are you someone who can:

• Ensure accurate invoicing and that maintenance work is concluded to prevent losses to the Bank.
• Manage costs and expenses within the approved budget to drive cost efficiencies.
• Deliver exceptional service that exceeds customer expectations through proactive, innovative, and practical solutions.
• Cultivate and manage professional working relationships with a variety of stakeholders, including end-users, SMEs, project managers, and senior staff members.
• Resolve customer queries efficiently and within agreed timelines related to the Bank’s facilities and maintenance services.
• Collect and record maintenance data and coordinate all contractual services, including checking and processing contractual and ad-hoc maintenance invoices.
• Comply with governance standards, legislative requirements, and audit processes.
• Follow up on all matters within your scope, maintaining an up-to-date and proactive approach.

You will be an ideal candidate if you have:

• Qualification: A relevant qualification such as a Facilities Management Certificate or Diploma.
  Experience: Experience in managing maintenance and repairs including scoping and overseeing the actual works.
• People management skills. Has at least managed people. We need proven track record as a supervisor. 
• Contractor management skills are also important. Overseeing and managing contractors daily.
• Budgeting and procurement skills are critical.
• Demonstrate customer focus.
• Coordination and collaboration with the customer.
• Ensuring safety and compliance. 
• Knowledge of the internal policies and procedure.

End Date: September 9, 2025

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Job Description

• As part of our team in FNB Points of Presence, you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested. Now’s the time to imagine your potential in a team where you can become the best version of yourself.
• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Educate customers to the correct Banking platform aligned with their needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Analyze customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions to customers.
• Conduct yourself in an ethical manner.
• Takes accountability for own performance, personal and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge.

You will be an ideal candidate if you possess the following:

• NQF4  qualification or higher
• 1-2 years’ experience in Client Services Support and delivery

End Date: September 12, 2025 

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Are you someone who can: (Role Responsibilties)

• Partner with stakeholders in the provision of financial insights and guidance into the operational and general decision making and debates.
• Monitor and coach behaviours that ensure a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service.
• Manage and monitor the applications and effectiveness of the business's financial information systems.
• Coordinate the budget preparation and manage the process throughout the budget period in accordance with guidelines and assumptions. Monitor and report variance analysis to support decision making and guide management in taking corrective action on budget variances.
• Record, interrogate and manage costs with associated drivers in the production, analysis and use of information for decision-making in the business.
• Plan and apply relevant principles to accurately record, adjust and reconcile financial transactions and events.
• Maintain appropriate supporting documentation according to professional financial accounting and reporting standards.
• Prepare and report on the business's operations and financial conditions. Manage the business unit reporting systems for management, project or performance reporting and implement optimal processes to deliver management information according to the reporting cycle.
• Maximise productivity through efficient planning of people and processes to drive optimal utilisation of available resources; identify and implement improvements to accounting and reporting processes.
• Manage the interrelationships between various systems, data and other resources to ensure effective project planning and delivery.
• Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared.
• Plan and manage performance, skills development, succession and talent management and culture of team in order to improve performance and competence.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.

You will be an ideal candidate if you possess:

• Qualification - Qualified CA and/or CIMA (preferable but not limited to)
• Experience - 1 to 3 years of working experience in financial field post qualification
• Additional Knowledge - Experience in financial services industry

End Date: September 7, 2025 

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Job Description

• To deliver an exceptional customer experience by understanding and responding to individual needs and aspirations. Provide tailored, value-adding solutions in a fast-paced environment, while consistently adhering to company policies and procedures
• Execute own work in accordance with the organisational values and code of ethics.
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work.
• Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
• Work with enhanced processes and procedures to maintain operational efficiencies.
• Deliver work in an accurate manner to ensure consistent results.
• Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
• Adhere to quality standards, turnaround times and Company policies and procedures.
• Complete relevant administration, reporting and updating of information accurately and on time.
• Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality.
• Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
• Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
• Maximize sales by selling packaged financial solutions to clients.
• Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes and timelines to drive and achieve relevant sales targets.
• Maximise cross-selling opportunities.
• Drive adoption of digital and other self-service options across client base.
• Contribute to teamwork and inclusivity within own team.
• Contribute to cost efficiencies through responsible utilisation of work related resources.
• Achieve expected financial targets and uphold associated service levels.
• Build and maintain stakeholder relationships.
• Deliver customer service through adherence to quality service standards.

End Date: September 10, 2025

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• To provide robust regulatory compliance advice, guidance, and support by monitoring processes and related controls in accordance with compliance methodology and minimum standards

Are you someone who can:

• Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability
• Ensure implementation of relevant policies, governance and practice standards across the business
• Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements
• Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findigns and changes
• Develops an understanding of risks and risk management approaches
• Educates others and makes suggestions for improvements
• Networks and participates in specialist risk forums where required
• Identify, define, and agree on the regulatory universe applicable for each relevant Business Unit, mitigating risks
• Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared
• Utilise root cause analysis to understand issues across the business and monitor reviews, conduct trend analysis, and determine impact across portfolios
• Identify, define, and agree on the regulatory universe applicable for each relevant Business Unit, mitigating risks
• Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared
• Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies
• Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement
• Promote teamwork and inclusivity amongst team members and demonstrates behaviours that respect diversity
• Partner and collaborate with team members to achieve team success
• Share information and knowledge that benefits the team management to implement and review as required
• Monitor own progress against development plan and measure impact of results

You will be an ideal candidate if you can:

• Bachelor’s degree in law, finance, business administration, or a related field.
• Relevant compliance certifications (e.g., Certified Compliance and Ethics Professional - CCEP) are a plus.
• Experience in compliance, risk management, or a related field, preferably within the financial services sector.
• Strong understanding of regulatory requirements and compliance frameworks.

End Date: September 12, 2025

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Job Description

• To manage and provide specialist technical expertise and support to maintain external and internal supplied networks, hardware and systems software

This is for an IT Technical Support Manager in Umhlanga

Are you someone who can:

• Drive business profitability in the context of cost management through Information technology solutions through hardware and software performance and recoveries by the team
• Establish, align and manage target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency
• Manage server, desktop and network related service and service delivery across all environments and deliver complex
• Desktop and network routing across distributed campuses
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME s, project managers and senior staff members by providing input to business requirements
• Responsible for the timeous and effective response of IT server, desktop and network user queries and problems through incident reports, actions and pro-active identification and resolution of problems

You will be an ideal candidate if you have:

• Bachelor’s in information systems or computer science Core or Software Service Technician MCSE, CCIE, MS SQL+, RHCE or RHCA.
• 5 - 7 years of Information Technology experience within the Network & Security environment.
• General expereince in Computer operations, Infrastructure, Server/desktop/database, Management of Integrated systems, Staff management, Security, Cabling, Architecture, Design, Strategy.

End Date: September 12, 2025

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Job Description

• To generate and sustain new revenue streams across the banking product suite, through the origination and structuring of simple and low to medium value deals in the allocated sector/product, under guidance and supervision, thereby enabling improved profitability, market share and competitive positioning.

​​​​​​​Ideal candidate must have obtained the following qualifications & experience:

• Deliver customer service through adherence to quality service standards
• Deliver sales targets and grow portfolio under guidance and supervision, by performing end-to-end process of deal origination to deal conclusion through effective engagement and understanding of customer’s business and needs
• Complete all required administrative services through continuous reporting and updating of documents related to relevant stakeholders
• Develop, encourage and nurture collaborative relationships across area of specialisation
• Contribute to teamwork and inclusivity within own team
• Identify opportunities to expand customer base with potentially profitable customers
• Ensure development and continuous value add improvement to operational processes
• Manages risks in own area of responsibility
• Build and maintain stakeholder relationships
• Achieve expected financial targets and uphold associated service levels

​​​​​​​You will be an ideal candidate if you:

• Have 5-10 year's experience in a Deal Making role within Commercial Sales in a banking environment
• Have obtained a minimum: Bcomm or Relevant Financial Degree 
• Hunt for new business
• Mine existing customer base for growth
• Must be able to sell solutions to clients
• Meet and discuss applications with customers
• Must be based in the Eastern Cape Region
• Must be able to Manage High Turnover clients

End Date: September 11, 2025 

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Job Description

• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

Are you someone who can:

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Educate customers to the correct Banking platform aligned with their needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Analyze customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions to customers.
• Conduct yourself in an ethical manner.
• Takes accountability for own performance, personal and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge.

You will be an ideal candidate if you possess the following:

• NQF4  qualification or higher
• 1-2 years’ experience in Client Services Support and delivery

End Date: September 7, 2025 

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Job Description

• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
• Leads identified converted into successful sales.
• Ensure activities support cost containment and reduction.
• Educate customers on correct eChannels to maximize channel optimisation opportunities identified aligned to customer needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Optimize every customer interaction to migrate cash transactions and/or convert customer to eChannels and encourage use of digital and self-service channels.
• Resolve all customer queries efficiently, and within agreed timelines.
• Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrates behaviour in support of the organizational values.
• Takes accountability for own performance, personal and career development.
• Maintain an ability to adapt to ever changing business and customer needs.
• Contribute to the overall effectiveness and success of the team.
• Improve knowledge and competencies by completing role specific training as per eCareers.

End Date: September 10, 2025 

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Job Description

• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
• Leads identified converted into successful sales.
• Ensure activities support cost containment and reduction.
• Educate customers on correct eChannels to maximize channel optimisation opportunities identified aligned to customer needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Optimize every customer interaction to migrate cash transactions and/or convert customer to eChannels and encourage use of digital and self-service channels.
• Resolve all customer queries efficiently, and within agreed timelines.
• Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrates behaviour in support of the organizational values.
• Takes accountability for own performance, personal and career development.
• Maintain an ability to adapt to ever changing business and customer needs.
• Contribute to the overall effectiveness and success of the team.
• Improve knowledge and competencies by completing role specific training as per eCareers.

End Date: September 10, 2025 

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Job Description

• To deliver an exceptional customer experience by understanding and responding to individual needs and aspirations. Provide tailored, value-adding solutions in a fast-paced environment, while consistently adhering to company policies and procedures

Are you someone who can:

• Apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.

You will be an ideal candidate if you have:

• Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.
• Completed First Level Regulatory Examination

You will have access to:

• Opportunities to network and collaborate.
• A challenging working environment
• Opportunities to innovate.

You will be a match if you are:

• Execute own work in accordance with the organisational values and code of ethics.
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work.
• Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
• Work with enhanced processes and procedures to maintain operational efficiencies.
• Deliver work in an accurate manner to ensure consistent results.
• Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
• Adhere to quality standards, turnaround times and Company policies and procedures.
• Complete relevant administration, reporting and updating of information accurately and on time.
• Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality.
• Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
• Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
• Maximize sales by selling packaged financial solutions to clients.
• Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes and timelines to drive and achieve relevant sales targets.
• Maximise cross-selling opportunities.
• Drive adoption of digital and other self-service options across client base.
• Contribute to teamwork and inclusivity within own team.
• Contribute to cost efficiencies through responsible utilisation of work related resources.
• Achieve expected financial targets and uphold associated service levels.
• Build and maintain stakeholder relationships.
• Deliver customer service through adherence to quality service standards.

End Date: September 10, 2025