Current Openings at SBV Services (Pty) Ltd.

Description

First Line Risk Identification, Assistance and Monitoring

• Assist in the development of and management of processes to identify, analyse and evaluate onsite risks inclusive of risk and control self-assessments
• Monitor major and critical risk issues, provide assistance for the closure of risk and audit remediation and verify effective closure if done by business. If responsible for the closure of treatment action, inform the regional second level risk function for verification.
• Manage the process for escalating major control failures and associated risk to more senior levels when appropriate and per the SBV incident management process
• Assist business to conduct compliance & risk assessments to ensure barriers to business objectives are being addressed.
• Capture Risk events/incidents where required, review the information and perform causal analysis
• Provide input into the annual review of the relevant SOP’s to ensure alignment with the operational and risk needs at a Centre level
• Coordinate and review the completion of control self-assessments (CSA in BarnOwl) to ensure that the integrity of the assessments are maintained
• Oversee the Business Continuity process applicable to one’s area of responsibility at the assigned centres as required by the BCM policy
• Inform the Centre manager regarding the risks that may impact reaching the centre’s objectives. Forward centre risk committee meeting minutes to the appropriate Regional Risk Manager.

Business Continuity Management (BCM): Incident Management

• Liaise with the relevant business unit to facilitate the return of activities to normal, whilst ensuring the health and safety of all parties and repairs during the recovery exercise
• Provide feedback to the Logistics Manager and present the findings of the incident investigation.

Business Continuity Programme

• Making recommendations to the Logistics Manager regarding the BCM Programme
• Assisting with the review and development of the Business Continuity Management Programme as per the BCM policy and supporting continuous improvements of the Programme
• Supporting the exercising/testing of BCM plans to ensure that they remain up to date and fit for purpose
• Providing feedback on Incident Management and BCP Programme progress to the Logistics Manager
• Provide input into the updating of the Emergency Response / Business Resumption Manual. Distribute the manual to the relevant stakeholders

Administer Physical Security and facility assistance through

• Administer and Monitor Physical Security at the assigned SBV Sites
• Conduct maintenance, administration and testing of the Access Control System.
• Conduct monitoring and testing of the Electric Fence, intrusion detection systems, CCTV systems and Uninterruptable Power Supplies (UPS).
• Monitor and test generators (where applicable) and ensure adequate fuel levels are maintained.
• Verify the adequate and effective controls of all override keys within operations to ensure limited access to keys.
• Monitor the Centre’s compliance with the SBV SOP for Access Control in terms of visitors and contractors.
• Monitor the fulfilment of SLAs by the designated security systems service provider

Monitor and report on Occupational Health and Safety (OHS) compliance by

• Perform a physical audit on a monthly basis of assigned premises to inspect physical compliance to OHS and identifying any other potential risks that may impact OHS compliance.
• Oversee the bi-annual evacuation drills and other simulations to ensure operational readiness in case of emergencies.
• Promote the appointment of all relevant OHS roles.
• Verify that the necessary certificates are completed by all relevant personnel
• Reporting instances of non-compliance to the OHS Act to the logistics manager

Provide basic IT support.

• Perform Windows Operating System reloads through the guided remote supervision provided by the IT Team
• Assist with trouble shooting of onsite hardware and software issues with remote guidance provided by the IT Team or Vendor technical support (e.g. Dell)
• Oversee the service delivery provided by vendors to ensure that the SLA is adhered to (E.g. installation of network cables)
• Perform audit on assets based on the asset register received from the finance team on an annual basis
• Clearly document the installations of new IT Hardware (e.g. installation of a network point on a network diagram)
• Changing of backup tapes for offsite backups.

Team Management

• Motivate and manage the team in respect of planning, organizing and leading
• Oversee and monitor the departmental requirements to ensure the optimal staff to workload ratio is maintained
• Develop capacity and competence

Co-ordinate Maintenance and Repairs

• Inspect the cash centre premises regularly to identify, fix and report any Health and Safety and recommend improvements
• Oversee and monitor that the security related equipment is in good working order by inspecting the various types of equipment
• Perform any Ad-hoc duties as per project plan agreed with the Logistics Manager

Requirements

Education

• Grade 12 (Matric)
• 3-year Diploma/ Degree in one of the following:
• Risk Management
• Security Management
• Microsoft MCSE Certificate- preferential

Work Experience

• With a Grade 12 (Matric) Qualification:
• 5 years’ experience in Risk Management or within the Security Industry monitoring Health and Safety; Basic IT Troubleshooting and Facility Management/ Maintenance

With a Relevant Tertiary Qualification:

• 2 years’ experience in Risk Management or within the Security Industry monitoring Health and Safety; Basic IT Troubleshooting and Facility Management/ Maintenance

go to method of application »

Description

Plan internal audit assignments.

• Plans the internal audit assignment following the internal audit methodology including completion of the scoping letter/planning memo as per the internal audit coverage plan.
• Perform the planning through sourcing risk relating information pertaining to the scope of the audit
• Plan and complete ad-hoc internal audit assignments following the internal audit methodology.
• Coordinate input from the junior internal auditor regarding planning and information received. Execution of the internal audit fieldwork and reporting
• Efficiently carries out audits as identified in the internal audit coverage plan and prioritises audits allocated to him/her according to the associated risk

Executes audits in accordance with the IIA Standards and within the agreed upon timeframes

• Take responsibility for the completion of fieldwork
• Complete working papers concisely and accurately, addressing the objective of the audit conducted
• Accurately document report findings
• Identifies threats, noncompliance with statutory and company policies and evaluates controls and reports thereon
• Build relationships with relevant stakeholders to obtain the necessary information pertinent to the audit.
• Identifies and documents new risks to the business during audits and escalates these to the appropriate member of management to take action
• Performs a follow up assessment with relevant stakeholders on findings raised in internal audit reports in line with internal audit methodology.

Timeous and accurate reporting

• Accurately and systematically document all audit findings in the working papers.
• Writes internal audit reports for submission to Internal Audit Manager for review.
• Discusses findings noted during the internal audits with relevant stakeholders covering all areas tested as per the internal audit report

Drive the organisation culture

• Drive the department’s values while inspiring confidence and generating excitement, enthusiasm and commitment towards the mission.
• Serve as a leader of the culture program driving the desired behaviours and encouraging employee engagement
• Create and implement strategies in collaboration with Change Management & HR to evaluate and maintain employee satisfaction
• Provide leadership to employees within the organisation, creating a winning culture and high morale
• Initiate and lead a culture of performance driven output through shared purpose vision and values

Provide leadership to employees within the organisation, creating a winning culture and high morale Lead as an Ambassador and executor of Change

• Act as a change management architect in periods of change to ensure continuity to operations
• Effectively communicate and embed new processes and procedures as they occur addressing or escalating matters / concerns to the SME’s (subject matter experts) when required
• Facilitate the necessary presentations, workshops or forums in order to ensure consistent and accurate communication is given across one’s centre/s

Requirements

• 2 years internal audit experience.
• Working knowledge of BarnOwl software or similar packages (advantageous)

Minimum Requirements: Education

• BCom Financial Sciences/Internal Audit or accepted internal audit qualification.
• Working towards the achievement of the Certified Internal Auditor accreditation.

go to method of application »

Description

Exercises Risk Mitigating factors.

• Scrutinise CIT industry incidents to determine trends and communicate trends to management.
• Ensuring correct and relevant information is being gathered from SABRIC, Police, Metro Police and CIT forum members before distributing to Investigators, TSO’s and management.
• Provide support to all TSU Officers on a national basis with regards to additional information requested to address an imminent threat.
• Ensure all incidents, alerts and tested suspicious vehicles are logged on the computer for MIS and trend analysis purposes.
• Ensure effective communication with SABRIC and JOC entities to early identify possible “hot spots” areas and communicate to SBV, Investigators, TSO’s and Cash centres (Nationally).
• Assistance given to identifying SBV cash vehicles during break downs, arranging sufficient support if needed to the team.
• Keep abreast of new technology and systems information (including fault finding) and conduct the applicable research.

Optimise Risk & Assets Incident management.

• Prevention of significant incidents or damages, i.e. detecting trends and timeously escalating intelligence and or information.
• Communication with TSU officers with regards to “Hot Spot” areas identified and SABRIC alert distributed to ensure the mitigation of possible threats.
• Provide assistance on 24 hours in respect of the testing of suspicious vehicles identified to SBV Centres.
• Provide specific ownership records as obtain from Metro Police / SAPS to Investigators on official requests.
• Appropriate utilization of resources, i.e. keeping to the SBV - IT policy with regards to the utilisation of Computers. Not abusing communication mediums such as telephones.
• Correct and Pro-active deployment of resources.

Adherence to standard operating procedure

• Ensure adherence to policies, processes and procedures and that corrective action is taken if necessary.
• Ensure all incidents are dealt with satisfactorily.

Effective Communication.

• Provide Courteous and friendly communication service.
• Liaison with Investigation Management, i.e. reporting incidents or overactive events.

Record keeping and reporting.

• Ensure that all necessary registers in terms of Company procedures are maintained. Ensure that all incidents are recorded in the OB and kept up to date.
• Ensure weekly reports of TSU Officers are recorded and information place on monthly report.
• Ensure the information with regards to suspicious vehicles and information are recorded and compile in reports.

Responsible for ensuring the daily distribution of alerts and armed robbery incidents reported in the CIT industry.

• Ensure that Centres are informed relating to alerts and robbery incidents in the relevant areas as reported from Intelligence network and or the CIT industry.

Enquiries and ad hoc instructions

• Finalising of allocated enquiries. Complete adhoc based instructions as required. Assist / interact and complete instructions with regards to specific project activities when necessary.
• Conducting of information seeking interviews with employees.
• The recruitment of possible agents and informers to provide pro-active information with regards to possible threats.

Requirements

Work Experience

• At least 3 years CPO experience
• At least 2 years control room experience.
• Completed TSU Training. Two (2) years operational experience TSO.
• Sound knowledge of the CIT industry.
• Critical
• Sound Knowledge of the CIT Industry

Education

• Grade 12- or 7-years control room experience on supervisory level.
• Registered with PSIRA
• “Listener” operators’ course
• SDP Course

go to method of application »

Description

Plan, manage and deliver small to medium projects

• Initiate projects by compiling a project charter and register and obtaining approval from the project sponsor and delivery lead
• Plan and deliver the committed projects in accordance with scope, time and costing and in line with corporate governance and SBV project Management Methodology. 
• Formulate and execute a resource allocation plan and distributing resources accordingly
• Conduct project change control for any changes that will influence project scope, time, cost and quality in accordance with the approved change control process. 
• Identify potential risks to the project and conduct risk mitigation. Addressing any impediments that may hinder project progress and escalate where required
• Monitor and maintain the financial performance of projects by tracking costs against the budget and escalating financial anomalies  
• Develop, monitor and update project plans to track project milestone achievement, distributing information to stakeholders as required
• Close out projects once deliverables have been completed and obtain sign off from project stakeholders, including administrative and financial requirements from a close-out perspective.

Improve administration efficiencies and provide administrative support for the delivery of projects

• Create, implement and manage administrative tools such as dashboards and project libraries to maintain accurate and timeous project documentation practices
• Conducting administrative duties such as facilitating project meetings, processing invoices and reporting on project progress
• Conduct administrative close out to verify that all required documentation is stored for accurate record keeping
• Improve administration efficiencies by reviewing practices and making suggestions for improvement in line with best practice

Establish and maintain collaborative partnerships with internal and external stakeholders  

• Accountable for stakeholder management through effective project governance
• Schedule and conduct project meetings to communicate roles, expectations and deliverables.
• Collaborate with Change Management throughout project lifecycles to facilitate various business changes and incorporate change management deliverables into the project schedule.
• Manage the integration and collaboration of different stakeholders on projects by designing the communication matrix whereby agreements are made on the frequency and methods of project team communication
• Lead project progress as well as steering committee meetings to track project progress and provide any escalations as per the principles stipulated by the project needs 
• Actively communicate and provide feedback to stakeholders on project progress

Live the organisation culture within one’s portfolio

• Live the department’s values while inspiring confidence and generating excitement, enthusiasm and commitment towards the mission
• Act as a change Champion in periods of change to ensure continuity to operations

Requirements

Education and Work Experience Requirements:

• 3 years delivery administration experience of which:
• 1 year managing the delivery of small to medium initiatives advantageous 
• Applicable higher certificate (NQF 5)
• Relevant diploma advantageous
• Foundational certificate in project management or administration is advantageous 

go to method of application »

Description

Technical 2nd line support

• All levels of support telephonically to SBV centres country wide. 
• Technical on site support for all users during and after project implementation or where required. 

Provide accurate and timeous feedback in respect of helpdesk database 

• Ensure that accurate and timeous information is provided to the relevant parties to ensure that he Helpdesk database in maintained and updated. Complete technical documentation and do handover to additional technical resources to ensure they can assist with support, Provide assistance to IT team when required. Logging of calls on the SBV helpdesk
• Inception to completion management of logged calls
• Logged calls reporting on a weekly basis
• Priority problem escalation to management
• Proactive problem communication to all users
• Proactive testing of services (Availability)

Ensuring stability and availability of network. 

• Monitor system on a daily basis and apply defined policies to ensure adequate management of system resources 
• Administers user profiles and access rights 

Installation of Software Applications and applications support

• Ensure that only approved software and applications are installed on PC’s, including operating systems
• Apply prescribed standards consistently when installing software e.g. regional setting, language settings etc. 
• Supports users in the use of general software and applications support

Implementation and support of all peripherals as used by Software Applications workstation

• Maintain planned maintenance schedule of all peripherals e.g. printers and scanners
• Provide feedback and recommends action in respect of capacity, lifecycle and cost benefits of equipment
• Implement and support of all peripherals 

Software Asset Management 

• Software Licence Tracking & Allocation
• Maintaining an up to date Software Register.
• Develop and Implement Process and Controls to ensure effective Software
• Asset Management.
• Maintain a comprehensive Software Media Library. 

Hardware Asset Management 

• Maintaining a comprehensive up to Date Hardware asset register. 
• Develop and Implement Process and Controls to ensure effective Hardware
• Asset Management. 

IT Procurement 

• Drive and Control the Procurement process within the IT Department.
• Ensure that the company’s procurement policies are adhered too. 

IT Office, Policy and Process Support 

• Help create and define processes and procedures to ensure effective Document 
• management within the IT Department.
• Maintain a comprehensive IT Documentation Library including but not limited to all IT related Support and Tracking information. 
• Drive the Processes and policies to ensure the department stays well documented. 
• Travel to business centres as required. Work overtime when required. 

Requirements

Minimum requirements: Educational

• Matric
• IT Certificate or Diploma

Minimum requirements: Experience

• 1-3 years Cash Management business experience
• Experience working with various Software Application
• Experience liaising with clients or other system users
• Experience in installation of software
• Good understanding of Information Technology change processes and controls