Current Opportunities at Hollard Insurance

Job Advert Summary    

• The Commercial Pricing team has an exciting opportunity for an Actuarial Analyst to meaningfully contribute to the pricing strategy.

Purpose of the role:

• To support the Actuarial BI Manager with pricing, monitoring, and analytical functions within HI R&U to ensure target profitability levels are achieved. This will include data analysis, identifying trends, decision-making and developments of dashboards and reports.
• Contribute towards growth, efficiency, and sustainability objectives of the Company.

The range of products include but are not limited to:

• Commercial Lines Motor
• Commercial Lines Non-Motor
• Specialist Lines

Core Focus Areas:

• Data Analysis and Interpretation
• Business Intelligence
• Portfolio Monitoring
• Stakeholder Engagement

Required Knowledge and Experience    
Knowledge

• Computer literate
• Strong Mathematical Foundation
• Monitoring and evaluation of systems and processes.
• Statistical software knowledge

Skills

• Strong Analytical and problem-solving skills
• Business Acumen
• Data manipulation
• SQL (including SSRS)
• Advanced MS Office, particularly Excel
• Object-Oriented Programming skills are advantageous
• Sound verbal and written communication

Experience

• 0-3 years’ experience in a short-term actuarial environment, in any of the following fields (Business Intelligence, Actuarial, Commercial, Specialist insurance lines).
• Statistical software or programming experience
• Experience building Power BI reports

Educational Requirements    

• Relevant Bachelor’s Degree in a quantitative field such as Actuarial Science, Mathematics, Statistics or Computer Science
• Studying towards becoming a Qualified Actuary in the Short-Term Industry

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Job Advert Summary    

• Hello… an exciting new opportunity has just become available in our Hollard Insure, Construction and Engineering area. We are looking to recruit two Underwriters, 1 for Parktown and 1 for Cape Town.

Role Objectives:

• Underwriting Risk Management, ongoing Portfolio Quality Management, policy administration, servicing and retention of Construction & Engineering insurance clients whilst ensuring a balance between the company’s underwriting policy and risk attitude and Risk & Insurance needs of clients in compliance with Financial Services Regulations.

Key Responsibilities:

• Evaluating Information on insurance proposals/quotations or policies to determine compliance with company policy and risk attitude
• Processing risk and insurance Information and performing administrative activities
• Analyzing risk/claims data or information
• Making underwriting decisions and solving risk exposure problems
• Communicating and maintaining business relationships with persons outside organization
• Issuing new policy documents
• Perform policy and portfolio management/ administration duties
• Facilitate and manage renewal process
• Resolve queries and complaints, work in teams and generate reports
• Updating and using relevant knowledge
• Organizing, planning, and prioritizing work
• Resolving conflicts and negotiating with others
• Perform policy quality assurance

Required Knowledge, Experience and Skills:

• At least 3 years Engineering experience
• 5 years Corporate/Commercial underwriting
• Underwriting servicing and sales experience
• Underwriting knowledge (ability to interpret policy wording, understanding how claims information impacts on underwriting)
• Broker service and relationship management experience
• Product knowledge of Construction and Engineering insurance
• MS Excel and Power Point
• Business writing skills, risk analysis
• Telephonic communication skills, listening & negotiation skills
• Time management and process management

Educational Requirements:

• Matric
• COP/FAIS short term insurance credits/Diploma/IISA
• Knowledge and experience on fundamentals of Engineering Business, product knowledge, policy wordings, market pricing and reinsurance.
• Diploma/ Degree or Certificate in Engineering; Legal/Law; Risk Management; Reinsurance; Advance Insurance with Engineering

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Job Advert Summary    

• Hello… an exciting new opportunity has just become available in our Life Solutions, Operations Office, Financial Crim Risk Management area.  We are looking to recruit a Field Forensic Investigator (Kwa Zulu Natal)

Role Objectives:

• The operations-Fcrm Specialist Investigations delivers Financial Crime Risk Management services across the FCRM value-chain, including prevention, detection and remediation underpinned by an effective governance model, with a specialised focus on investigations.  

Key Responsibilities:

• To provide an effective and efficient financial crime investigation service with continuous communication within the agreed financial crime investigation plan.
• To support the development, documentation and implementation of the investigation methodology and to adhere to the approved methodology during the investigation process.
• Accurate identification and classification of the financial crime risk types in terms of the approved typology.
• Effective engagement with internal and external stakeholders in respect of investigations carried out within the agreed turnaround times.
• To ensure accurate and timeous capturing of information on the Case Management System with the aim of extraction of meaningful Management Information (MI).
• To provide timeous feedback to business in terms of progress of investigations and to provide concise reports to business.
• Identify and clearly define issues, root causes, effective recommendations / solutions to improved internal controls / business processes and ensure business agreement to maintain a green control environment.
• Engage with the relevant internal and external stakeholders for post investigation requirements including criminal action, disciplinary action, and PRECCA reporting to testify on findings, when required. Engage with the Insurance Crime Bureau
• To effectively administer case files and prioritize tasks accordingly.
• Engage with the relevant Ops/Fcrm team members to execute on recommendation of tasks across the FCRM value chain; and
• To perform related tasks within Operations-Fcrm as per the request of the Senior Manager and / or the Manager Investigations.

Required Knowledge and Experience    

• Five (5) years Financial Crime Risk Management OR Commercial crime investigation experience.
• Atleast (Three) 3 years’ Field Claims investigation experience within the Life insurance industry.
• Have a successful track record of investigations and convictions within the Claims environment.
• Experience / knowledge of Long Term / Life Insurance financial crime environment within KZN and Eastern Cape; and must have extensive knowledge of the funeral/life industry, its regulations as well traditional customs.
• Consulting experiences an advantage
• Long Term / Life Insurance specific.
• Basic knowledge of the laws of Criminal Procedure and Evidence.
• Basic knowledge of Commercial Crime Investigations.
• Basic knowledge of proceeds of Crime, Money Laundering, Corruption, Electronic Communications and Cyber Fraud and related legislation.
• General business comprehension and acumen.
• Anti-money Laundering (AML) legislation.
• Financial Crime Risk Management.
• Advanced interviewing skills.
• Resourcing and researching skills.
• Report writing.
• Advanced communication skills (written and verbal);
• Presentation skills.
• Quick integration of information.
• Computer literacy (Microsoft Office)
• Conversant in diverse South African languages as advantage.
• Management of internal and external stakeholder relationships; and
• Budget management relating to investigations.
• Reporting of Criminal cases to the South African Police Service

Educational Requirements    

• Business / Risk Management / Forensics / Audit Degree and / or equivalent tertiary qualification, relevant for this position.
• Certified Fraud Examiner (CFE) or Forensic Practitioner (ICFP) an advantage.

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• Hello… an exciting new opportunity has just become available in our Insure Operations, in the Motor Claims area. We are looking to recruit a Motor Assessor Cape Town.

Role Objectives:

• To establish quantum of damaged vehicles for example fire damaged accident damaged and or stolen and recovered vehicles that have damages.  Suggesting the final costing for either repairing the vehicles and or suggesting uneconomical to repair whichever is most cost effective. Manage repair process and ensure and end to end facilitation, from point of conducting assessment and establishing a fair and reasonable repair cost, to quantifying additional and further managing and auditing final repair costing, to ensure financials are in order. Protect Hollard from being over exposed from a risk management point of view. Cost containment of motor book. Drive motor culture. Implement head office protocols – Parts Sourcing, salvage process. To contribute to the growth and profitability of Hollard by accurate risk assessment. Enhance the image of the company through the continuous delivery of efficient and effective customer service. Foster effective relationships with supply chain partners. Technical support to branches and brokers through the supply of accurate information to ensure the most informed decision can be made by business.

Key Responsibilities:

• Technical expertise: Assessment of damaged vehicles, determining what repairs are necessary, authorisation of repair work and ensure that all invoices received are relevant.
• Responsible for the authorisation of suitably costed repair estimates in line with agreed rates, methods, and timings. Where initial estimated costs cannot be agreed, negotiate revised costs and methods in the best interest of the customer.
• Appoint repairers according to Hollard’s preferred Motor Body Repairer panel and execute BEE strategic requirements.
• Conduct constant work in progress audits at repairers to manage and check whether repair allowances are being followed through by appointed repairer.
• Key deliverables and measurements: Average Repair Cost, Total Cost of Claim, Repair % against sum insured value, Total Cost % against sum insured value, Average w/o cost, w/o ratio %, parts ratio %.
• Support the reduction of 'vehicle off road' time by challenging methods and processes to ensure customer inconvenience is minimised.
• Promote the fair treatment of customers in decisions and actions undertaken.
• Adherence to system procedures and requirements.
• Take accountability for decisions made and ensure at all times any action taken is followed through with effective communication to the relevant stakeholders and pro-activeness in terms of Service Delivery, according to the Hollard Way
• Ensuring at all times TCF is adhered to through having the necessary discussions with the respective clients.
• Evaluate risk and management of risk; quantum; work in progress; final costing; vehicle substitution; quality assurance.
• Partnership management: Build strong relationships with role players in partnership agreements and ensure adherence to partnership agreements. Interact frequently with colleagues, brokers, MBR and the insured in a professional manner.  Ensure SLAs are observed.
• Assessment reporting: All assessment reports to be completed within timeframes stipulated in service level agreements i.e., 48 hours turn-around time
• Innovation: Ongoing research into issues affecting motor at Hollard. Participate with senior management in initiatives around product development, processes, policy, and strategy.
• Branch support: Local branch support in terms of technical aspects of claims.
• Continuous Process Improvement: Ensure full compliance to all processes, policies and procedures and identify areas for improvement.
• Reporting: Produce required reports timeously including detailed analysis thereof.

Required Knowledge and Experience    

• Three years’ experience of accident damage repair estimating required.
• Experience of discussing repair methods and times with supply chain partners and have market credibility.
• Knowledge of commercial and industrial short-term insurance including:
• Risk management
• Claims procedure
• Insurance terminology
• Underwriting procedure (ability to interpret policy wording)
• Reinsurance and treaties
• Product knowledge
• Abuntex licence/ certificate and experience on the system essential

Educational Requirements    

• Matric or NQF4 Equivalent
• B Relevant tertiary qualification advantageous

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Job Advert Summary    

• Hello… an exciting new opportunity has just become available in our Insure IT, Digital Chapter. We are looking to recruit an Intermediate API Developer.

Job Summary:

• The API/Integration Developer will be responsible for designing, developing and implementing APIs between software platforms, programs, and applications.  This role involves interpreting business requirements and functional specifications provided by business analysts and translating them into effective solutions.

Key Responsibilities:

• API Design and Architecture: Knowledge of RESTful API design principles and best A strong understanding of object-oriented programming and design patterns, such as SOLID principles, is essential.
• Programming Languages: MS technology stack, possess a solid knowledge of its ecosystems, including .NET, .NET Core, C#, and ASP.NET Web APIs.
• Versioning and Documentation: Experience with API versioning strategies and creating clear documentation, using tools like Swagger/OpenAPI & Postman
• Data Formats: Familiarity with JSON, XML
• Security: Understanding of API security protocols such as OAuth, JWT, HTTPS, and best practices for securing APIs against common vulnerabilities.
• Testing: Proficiency in testing including unit testing, integration testing, and API
• Performance Optimization: Skills in optimizing API performance, scalability, and
• Collaboration and Communication: Strong communication skills and the ability to collaborate effectively with cross-functional teams including product managers, PMs, BAs, and other developers.
• Problem-solving Abilities: Strong analytical and problem-solving skills to troubleshoot issues and propose solutions.
• Support and Maintenance: Provide ongoing support for APIs, addressing any issues that arise in Production. Monitor API usage and handle any unexpected behaviour or performance issues
• Change Management: Follow release management procedures, including documentation, CAB presentations, and collaboration with the operations team
•  CI/CD: Ensure 

Required Knowledge, Experience, and Skills:

• 10 or more years of software development experience
• Knowledge of / Experience with transforming business processes into automated solutions (required)
• Knowledge of / Experience with SOA g. SOAP or REST or Microservices (required)
• Knowledge of / Experience with MS AZURE APIM (beneficial)
• Knowledge of / Experience with MS AZURE CI/CD Pipelines (beneficial)
• Knowledge of / Experience with MS AZURE Boards (beneficial)
• Knowledge of / Experience with SQL (required)
• Knowledge of / Experience with integration frameworks and techniques like API gateways, webhooks… etc (beneficial)
• Knowledge of / Experience with API containerization through Docker/Kubernetes (beneficial)

SYSTEM / PROGRAMMES we use:

• C# (required)
• .net Core (required)
• net Web API (required)
• SQL (required)
• WCF (beneficial)
• OO principals and design fundamentals (required)
• Design patterns (required)
• Design principles g. SOLID (required)
• TDD (required)
• JavaScript / JSON (beneficial)
• Git (required)
• XML JSON(required)
• BPMN (beneficial)
• UML (beneficial)
• Agile g. Scrum or Kanban

Educational Requirements: 

• Matric
• Tertiary qualification

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About the role

• As a Cloud DevOps Engineer, you will have primary responsibility for operations engineering to deliver ongoing 
• operational and business initiative outcomes. You will be providing DevOps technical support to your team and 
• other IT product teams to deliver services and changes across Hollard’s IT ecosystem, which includes thirdparty cloud hosted IT platforms, in-house managed cloud, and local data centre IT platform.

Required Knowledge and Experience    

Your key focus duties areas are:

• Be hands-on with the tools and collaborate with multiple product squads to deliver collective  outcomes, covering the following: 
• Implement platform provisioning and maintenance solutions, e.g., setting up cloud platform resources, middleware configuration, databases, etc with IaC.
• Implement release engineering solutions, e.g., setting up release pipeline, release notes,  application deployment, etc.
• Implement operational workflow and orchestration solutions, e.g., job scheduling, file  transfer, etc. 
• Implement business continuity solutions, e.g., monitoring, backup, recovery, etc.
• Implement workforce computing solutions, e.g., provisioning end-user computing resourcing, identity & access management, etc.
• Implement operations automation using configuration and orchestration toolsets, as well as  scripting frameworks.
• Promote adherence to engineering standards and best practices.
• Develop CICD pipeline using various tools such as Azure Bicep, ARM template and PowerShell
• Promote timely feedback to drive continuous improvement, automation, and focus on value  delivery.
• Assume technical accountability for the successful implementation of changes.
• Assess and manage technical risks, ensuring the non-functional requirements are being captured and  met.
• Assist root-cause analysis of support incidents and issues.
• Assist your team in tracking application issues and provide clear feedback on potential changes or  improvements where applicable.
• Identify, analyse, and support the resolution of application issues with internal and external parties.
• Support team leads and members on all technical matters to achieve team outcomes.
• Contribute to the realization of the technical vision of the IT products that are being built, ensuring alignment to enterprise quality assurance and governance practices, and be an advocate of  DevSecOps practices.

Educational Requirements    

• Qualifications (Formal study undertaken and completed)
• Tertiary qualification in Computer Science or related Technology discipline preferred.
• Azure and/or DevOps related certifications are highly desirable.

Your knowledge, skills & attributes

• Knowledge acquired awareness and/or experience
• Minimum 2 year or more with Azure cloud infrastructure setup and Infrastructure as Code (IAC) with Bicep.
• Minimum 2 year of experience in Azure Cloud DevOps engineer role with PowerShell and DSC
• Experience with various DevOps concepts, tools, and technologies.
• Experience with CI/CD and related toolsets, good understanding with Azure DevOps.
• Experience with operations integrations (e.g., system integrations via API, file transfer, etc.).
• Experience in Agile framework supporting CI/CD processes. 
• Experience with infrastructure and network management (e.g., system patching, middleware upgrade, monitoring, etc.)
• Experience with local data centre resource management and setup. 
• Basic understanding of security and vulnerability management (e.g., firewall configuration, endpoint  upgrade, security patching, etc).
• Industry / business knowledge of the Australian Insurance market (preferably with experience of 
• General Insurance) is highly desirable.

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Role Objectives:

• Responsible Provide an efficient credit control service within the prescribed period and within the set standards required by the company thus contributing to the productivity of Hollard Insure Finance and the Construction & Engineering book. National credit Control. Manage Exceptions from the automated Bordereaux upload

Key Responsibilties:

• To reconcile and allocate all premiums received from intermediaries/brokers within the prescribed
• Dispatch of agent premium/commission statements and EFT advices within 24 hours of
• Credit Control and reconciliation, management of unpaid debit orders & unallocated cash
• Assist National credit control manager with monthly reports and consolidate national credit control reports
• Age Analysis,
• Bank recons

Required Knowledge and Experience    

• At least 3 – 5 years’ insurance credit control experience
• Commercial claims and Underwriting Administration experience
• Good knowledge of commercial short term
• Sound credit control & Basic bookkeeping knowledge
• Insurance terminology, Legal knowledge (Section 45, insurance act)
• Underwriting procedure (ability to interpret policy wording)
• Basic digital literacy and mind-set
• Continuous learning & change agility

Educational Requirements    

• Matric
• Insurance / Credit Control qualification