Current opportunities at MTN

Mission/Core purpose of the JobWorking closely with the MTN Executive Leadership Team and the Opco CEOs, the Executive: Group 

Mission/ Core purpose of the Job:

• To provide Strategic and Operational Leadership to ensure the efficient and effective planning of various converged enterprise network systems within the Enterprise space, focusing on SDWAN, SDN, Cloud connectivity, Wi-fi, 5G & Enterprise Customer networks according to required timelines, budget constraints and quality standards. 
• To manage the Provisioning initiative when it comes to the deployment of layer three (3) and above services in accordance with the OSI (Open Systems Interconnection) Stack
• To manage the future growth within the Enterprise Business & Budgetary priorities in terms of existing 3rd Party business relationships while continually assessing Risk and Return
• To map out the Enterprise technology roadmap for technological migration in line with global technology trends in relation to Enterprise IP Networks also referred to as ISP Networks 
• To ensure a clear & concise strategy is defined for Enterprise Automation, Optimisation & tooling focusing on the ISP network layers
• To manage the optimisation of Converged Enterprise Networks, including the management of Enterprise Network and Enterprise Service-related performance & KPI criteria, in relation to Enterprise Customer & Network SLAs

Context (Global influences, environmental / industry demands, organisational mission etc.)
Context:

• Ability to create an Enterprise technological strategy in line with the company’s business requirements
• Ability to keep track of global technology advancements and stay abreast of standardization work of relevant industry bodies
• Understanding of the regulatory environment and associated impact on existing and future business
• Understanding of the DEVNETOPS environment, focusing on the strategic and tactical enablement of Enterprise related automated journeys
• The technology function must ensure the successful delivery in context of:
• Rapidly changing ICT (Information and Communication Technology) environment
• Driving growth through business intelligence and standardization to maximize business impact
• Enhance MTN (Mobile Telephone Networks) position as a leading Enterprise network and Enterprise Services provider in the ICT space
• Constant dynamics and local challenges in the economic, regulatory, and legal environments

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
Task Complexity: 

• Ensure future proof Enterprise network designs to guarantee deliverables are met according to Customer requirements both internal and external
• Ensures that all the Enterprise licensing requirements are met, and controls budget related to any upgrades or licensing requirements, including (RTC) Right to Connect licenses, System licensing & Enterprise Customer specific licensing in-regard to sell-too & sell-through licensing requirements
• Maintains capacity and functionality requirements timeously and ahead of traffic needs for the Enterprise ISP network elements.
• Development of policies on the deployment of selected equipment
• Oversee and approve detailed Enterprise Product and Service design (Demand Forecasting, Optimisation)
• Oversee the assigning of resources, the right people for the right job to specific Enterprise tender solutioning requirement and or ISP infrastructure planning requirements
• Oversee and approve Enterprise equipment configurations to be ordered from supplier(s) including cost containment
• Strategic planning (brainstorming with all relevant departments) of the ISP network (Edge & Customer requirements):
• Deliver a target Product and Services architecture with a 3-year time horizon taking global technology developments into consideration
• Drive cross-functional product roadmap design, development, and delivery with the enterprise business units, wholesale, consumer, or enterprise (e.g., SDWAN, Wifi, etc.)
• Advises MTN Group regarding relevant technologies 
• Procurement of new equipment including internal MTN tenders for the selection of new vendors 
• Act as subject matter expert regarding network design and capacity planning
• Advises Pre-Sales and Technical Solution architects regarding customer engineering requirements  
• Bidding for new business in relation to type 1-3, 3+ ISP related requirements (Edge & Customer)
• Taking an engineering approach to Service and Network improvement in relation to the ISP network elements
• Oversees the issues relating to resource requirements to complete critical design, planning and process tasks
• Strategy, planning, optimisation, and management of 3rd party operators, providing services to the ISP network
• Strategic optimisation (cross-functional with all relevant departments) of the enterprise network (ISP network, and related Enterprise Services):
• Drive cross-functional optimisation roadmap design, development, and delivery within the business
• Perform network optimisation management, applying automation, artificial intelligence, and machine learning tools to evaluate and improve performance
• Develop network / service automation including testing and rolling out new ICT related products and services across the enterprise and digital portfolio
• Work with PMO management to ensure effective project management of enterprise specific requirements (particularly relating to availability, accessibility, and retention)
• Support enterprise network pricing and contract negotiations 
• Support strategic enterprise customer technical meetings, solutions delivery, and operational performance
• Monitor OEM and MS partners’ performance on service deliverables for enterprise

Supervisory / Leadership / Managerial Complexity: 

• Act as a technical representative in contract negotiations with Commercial/Legal departments
• Control budgetary management for both capital and operational expenditure in line with the Business Units requirements
• Manage activities between internal MTN departments and resources.
• Set and manage KPI’s for personnel
• Recruits, develops, and retains people with outstanding potential
• Identifies and nurtures top performers and manages under performers.
• Communicate actively throughout the technology portfolio.
• Develop and manage standards and specifications
• Motivation of personnel

Role Complexity: 

• Ensures development of own division’s budgets / performance contracts based on robust analysis linked to clear priorities
• Monitors overall performance and helps direct reports overcome gaps
• Acts as main conduit to direct superior on performance

Creativities (improvement/innovation inherent) 

• Continuously strive to make financial savings by driving improvements to methods and processes to increase productivity, at the same time maintaining strict quality levels. 
• Keep abreast of technology trends, new developments, and enterprise customer needs in terms of enabling technologies.
• Research innovative technologies in aid of savings regarding ISP network costs.
• Continuous consultation with external service providers (e.g., OEM vendors, Managed Service Providers, Partners) to improve service levels, policies, and procedures within the enterprise scope.
• Innovating current ideas and procedures to improve the planning, availability, and quality of the ISP network
• Creating unit to fulfil all aspects of the design team criteria

Vulnerabilities (control span) 

• Suppliers (e.g., Huawei, Cisco, Nokia, etc.) not meeting contractual obligations (e.g., SLAs, delivery schedules, etc)
• Insufficient inputs from the business units (consumer, wholesale & enterprise) regarding product requirements
• Lack of cooperation from other internal departments
• Unexpected demand & traffic growth
• Skill level of the team
• Budgetary constraints – provide a balance between cost and opportunities of local market
• Drastic changes in enterprise network requirements brought about by the dynamic nature of the mobile telecommunications industry

Independent thought and Judgement: 

• Adapt to changing circumstances and structures
• Need to adhere to the delegation of authority as determined within the technology area
• Equipment selection within the boundaries of the Procurement policy
• Determining of enterprise planning/design policies
• Reviews end products and ensures that analysis is correct and prioritised in line with MTN strategy
• Lead Enterprise IP Planning & Optimisation department
• Lays out process guidelines and deadlines for budget milestones
• Use own discretion when no procedures or specifications exist

KPA Quality Standards

• Enterprise ISP network elements (Edge & Customer) to be designed & optimised to meet Network KPIs for availability, congestion, and Total Quality Management
• Record keeping of all plans, documents, and policies
• All ISP elements conforms to MTN and supplier Quality standards and agreed standards

Job Requirements (Education, Experience and Competencies)
Education:  

• Minimum 4-year Academic Degree with Honours (B Eng. / BSc Degree Preferred)
• MBA / Masters advantageous
• Relevant certification/accreditation/membership with professional body as required for role

Experience:

• Over 5 years in Telecommunications, with 5 years specifically in the enterprise IP planning environment 
• Leading cross-functional project teams, with at least 2 years at a senior management level.

Competencies:

Head - Big Picture Focus (10)

• Analytical Thinker - Manages the alignment and execution of strategic and tactical activities
• Problem Solver - Assists in solving business challenges and provides guidance to others
• Operational Value Creator - Executes on innovative technical & commercial practices and identifies areas for continuous improvement

Heart – Emotionally Intelligent (20)

• Culture and Change Champion - Role models ethical practices by living the MTN values and vital behaviours for others to follow
• Supportive People Manager – Is self-aware and supports team capability development through opportunity creation for realising potential
• Relationship Manager - Builds relationships with customers and teams to uphold the MTN brand

Hands – Results Focused (50)

• Results Achiever - Drives team objectives and contributes to sustainability of results
• Operationally Astute - Clarifies priorities, plans, organizes and co-ordinates the work of others 

Other:

• General working conditions
• Driver's License (own transport to attend to company business away from office), some local travel, some international travel

Training:

• Certification courses relating to IP e.g., CCIE, HCIE, other 
• Management Training

Knowledge:  

• Word, Excel, Outlook, Internet, Telecommunications Industry understanding, MS Project,
• Knowledge of vendors and suppliers' capacity and trends, Trends of convergence of networks, Basic Telecomm legislation, Basic ICASA regulations, Integration of network systems, Telecoms facilities
• ISP network elements (MPLS, SDWAN etc.), Knowledge of tools and performance technologies, Knowledge of Telecommunications Implementation Principles and Quality Standards, Integration of network elements, MTN vocabulary, Knowledge of systems engineering for lifecycle 
• Business understanding, financial knowledge, project management, Basic knowledge of Human Resource practices, Knowledge and application of Industrial Relations policies and procedures, Knowledge and application of company policies and procedures, HR procedures relating to selection, IR, Disciplinary code and procedure, performance management, Leadership and Staff motivation.

Skills / physical competencies: 

• Interpersonal Skills, Communication (verbal, written and visual) across all levels, Change management, Listening, Presentation, Facilitation, Coaching, Organization vision, mission, culture, values, Advisory, Diversity management, Co-ordination, Conflict management, Knowledge management,  Provision of feedback, Project Management, Negotiation skills, Planning, Cost Improvement and Avoidance, Manpower planning, Goal setting, Decision making, Identification of business risks, Rectification of risk areas, Identification of training needs, Research, Crisis Management, Organizing, Global thinking, Problem solving skill, Guidance, Motivating, Chair meetings, Leadership and Management of people.

Behavioural qualities: People sensitivity (must be approachable) 

• Information sharing, Influencing, Persuasive skills, Lateral thinking, Leadership, Analytical Skills, Independent thinking, Methodical thinking, Innovative, Assertive, Co-operative, Flexible, Creative, Motivated, Confident, Confidentiality, Reliable, Honest, Goal orientated, Insight and Judgement, Integrity, and ethics

Authorities
Authorities:  

• Approval signatory for Capex and Opex expenditure within designated authority level.
• Selection and Management of personnel, setting and monitoring performance criteria.
• Management of contractors
• Engaging in contract negotiations with suppliers (e.g., Vendor & Partner Agreements)

Collaboration (Formal and Informal Relationships)
Responsibility towards: 

• Direct reports, - Managers, Senior Specialists, Specialists, Engineers, and Consultants
• Matrix reports, - close working with platform architects and enterprise architects
• Key customers, - Service Delivery, Infrastructure Delivery, Operations, Business Units (consumer, wholesale & enterprise) & Regional Network Managers
• Key suppliers, - Internal departments (Product, Finance, Network Support, IP Core Planning); External service providers, equipment suppliers & various other external sub-contractors 
• Other relations, - Network with counterparts in the industry.

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JOB DESCRIPTION
Mission

• To coordinate the execution of all marketing activities and marketing promotion plans within all Consumer and Business Channels    including coordination of all projects      and events  
• To ensure best practice in marketing within the channel in alignment with organisational strategy
• Ensure that execution of plans are aligned to local market preferences

RESPONSIBILITIES
Key Performance Areas:

• The coordination of marketing solutions and service excellence to ensure effective sales and promotions of products throughout all    regional sales channels
• To understand, anticipate and capitalise on changes in consumer behaviour
• Drive relationships with Internal and external stakeholders
• To achieve measurable results
• Operational Coordination and Marketing action plans alignment and implementation
• Implement sales and service campaigns in alignment to regional marketing strategy.
• Implement Regional planning in terms of marketing activities for the trade
• Determine what activities take place in the region that generate sell through of product and offers
• Manage OEM model and OEM relations at Regional Level
• Review and implement MTN and OEM incentives in the trade environment.
• Co-ordinate the execution of the marketing action plans across all channels 
• Co-ordinate and use of the production POS material within the channels with external suppliers
• Co-ordinate the use and design of all new POS and marketing elements with the region
• To give feedback on regional promotion and incentive programmers to improve business.
• Arrange and co-ordinate all regional activities, events, sponsorships within the region
• Co-ordinate the dissemination of communication to region.
• Make inputs with regard to the long term implications of action plans from a broad perspective
• Drive best practice, continuous improvement and innovation at process and procedure level and ensure innovation to improve best practice
• Identify and explore innovative ways to enhance the consumer and business channel performance and marketing mix
• Understand, and collate innovate ways, local requirements and action plans for the different regions in relation to the execution    and implementation of the strategy, to      also liaise with the approved stakeholders.
• Co-ordinate the Implementation of BTL projects and elements
• Coordination of production of BTL elements
• Implementation of the BTL projects approved and execution of BTL elements
• Co-ordinate the execution of sales via marketing activities at a regional level.

Relationship building and maintenance

• Build and maintain relationships with all stakeholders, including suppliers, stores, shopping malls and community leaders and    representatives
• Follow up on and respond to all queries 
• Maintain good communication and relationships

Report Generation

• Generate Weekly & Monthly reports pre & post promotions, as required.

Budget Management

• Contribute to the forecast and offer input into the budget 
• Manage and optimise the budget, ensuring all expenditure is in line with the agreed budget 
• Identify areas where money is lost and seek ways to reduce expenditure
• Identify and communicate opportunities to generate additional revenue

Customer Satisfaction 

• Establish and build relationships with all relevant stakeholders
• Align service delivery to local market segments
• Understand customer needs and develop and fine-tune delivery accordingly
• Ensure customer needs and requirements are satisfied through appropriate systems, processes and procedures
• Put contingency plans in place to prevent delays and enhance the customer experience 
• Adopt a proactive approach to prevent problems from arising in the future
• Initiate change to continually improve all aspects of service delivery
• Drive continuous improvement as an important element of service delivery
• Deliver measurable results

QUALIFICATIONS
Minimum Requirements  
Education:

• Post matric qualification in marketing communications or similar relevant qualification
• Project planning diploma, or similar qualification or proven experience

Experience:

• At least 3 years of Industry experience
• Experience in the execution of marketing and promotions
• Experience in Project management
• Experience of Informal Markets
• Market Insight

Training:

• Procedures and processes
• Products and Services
• Systems training
• Computer training
• Project management
• Marketing

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JOB DESCRIPTION

• Support the Strategy, Business Planning and Forecasting of the Consumer BusinessUni.
• Consumer pricing consolidation and business cases which covers/ impacts all Consumer segments.
• To manage the development and implementation of the overall pricing strategy and value propositions. Support business in providing optimal pricing structures to maintain profitability in line with strategy. Responsible for commercial pricing reporting and decision support within the business.
• Ensure alignment and cross functional alignment with MTN SA and Group Commercial aligned to the Pricing guidelines .
• Manage the implementation of device pricing across the various segments.
• Measure performance and provide insights through collection and interpretation of data concerning customers and their usage behavior, channels used, competition and the macro-environment into relevant, accurate and usable strategic knowledge Strategy
•  Owner of the Consumer Pricing Strategy, Vision and Mission to align the department for MTN SA and Group delivery.

RESPONSIBILITIES

• Pricing and Commercial Modelling Leadership
•  Develop overall pricing strategy, business plan and budget in line with the Consumer and corporate strategies and in alignment with functional pricing leads from Consumer PnL segments.
•  Lead pricing team, overseeing commercial modelling to ensure that that pricing strategies satisfy the long term requirements of the business.
•  Alert stakeholders to potential opportunities and risks relating to MTN SA.
•  Coordinate the planning across the Consumer function and ensures that product and segment strategies all support the envisaged Consumer objectives.
•  Review and analyse profitability reports to indicate the margins expected for sales. This includes modelling of marginal based pricing structures in order to understand the impact of network capacity requirements associated with highly competitive pricing structures.
•  Extensive collaboration and integration will be required with the product and solution development team as well as the Consumer segment and customer experience team in arriving at the final GTM proposition. This will require extensive work at the strategic level, platform and technology level as well as the design level.
•  Manages internal stakeholders who contribute to or can influence the Consumer business’ planning (e.g. Customer Experience and Risk)
•  Drive the execution and implementation of operational plans, initiating corrective actions where necessary.
•  Ensure that operational plans and models comply with processes and procedures across MTNSA.
•  Consider and drive best practice, continuous improvement and innovation at process and procedure level.
•  Construct, implement and fine-tune methods, processes and systems to enhance effectiveness and meet goals.
•  Define, implement and maintain Consumer Customer Segmentation which will foster targeted strategies for Consumer, Sales and Distribution, Technology and Customer Care.

QUALIFICATIONS
Education

• Minimum of 4year tertiary qualification

Experience

• Minimum 10 years experience including:
• Senior management track record of 5 years or more, with at least3yearsinrelevantsector/industry in a strategic commercial or marketing role.
• Experience working in a global/multinational enterprise/FMCG.
• Knowledge of consumer data analytics, management, and platforms in a Techo environment.
• Experience in continuous improvement through the implementation of best practices.
• Understanding of emerging markets.