Smollan is an international retail solutions company delivering growth for clients across five continents by covering every aspect of how a Brand is managed at the point of sale. With extensive industry experience, an exceptional human platform and sophisticated systems, Smollan has provided consistent excellence in operational execution to retailers and man...
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As a Customer Service Consultant, you will be responsible for
- Customer Handling
- Administration
- Client Service
Requirements
- 1–2 years call centre experience preferable/ Customer service experience/Administrative experience or high learning potential
- Grade 12
- Customer service skills
- Conflict resolution skills
- Brand development
- Attention to detail
- Self-motivated
- Ability to work under pressure
- Interpersonal skills
- Communication skills (verbal & written)
- Time management
- Planning & prioritisation
- Administration skills
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Product Consultant: Midrand
- Located in the heart of Gauteng’s economic corridor, this role is for a strategic expert who bridges the gap between technical product knowledge and commercial success. We are looking for a results-driven Product Consultant to drive brand growth in Midrand through expert advice, high-impact demonstrations, and a relentless focus on market-leading customer satisfaction.
Key Focus Areas:
- Merchandising & Shelf Health: Maintaining premium visibility and optimal stock levels to capture every opportunity.
- Strategic Promotion Implementation: Executing flawless activations to maximize brand presence.
- Commercial Growth (Sell-Out): Driving sales velocity through persuasive product storytelling and consulting.
- Administrative Excellence: Ensuring precise reporting and data integrity for informed decision-making.
- Customer Experience: Building long-term loyalty through bespoke solutions and service excellence.
- Proactive Self-Management: Operating with the autonomy and discipline required to lead a competitive territory.
Requirements
- 1 year experience in FMCG in-field sales and marketing|1|Essential / Minimum|0-5 years|
- Grade 12
- Certificate: Marketing
- Communication Skills (verbal & written)
- Customer Service Skills
- Effective Administration
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Description
- Stakeholder Management |Actively build, maintain, and grow strong relationships with clients and relevant internal departments and stakeholders Prepare and present powerful, persuasive sales presentations that effectively demonstrate the value proposition being offered to Client .
- Client Experience & Business Growth|Work with Client Executive to manage contact matrix and strategy with clients Work with Client Executive to identify client needs and define client experience across suppliers and retailers Leverages customer insights and relationships to support, advise and identify new commercial opportunities for growing the client business Leverages relationships with internal cross functional stakeholders to assist Client Executive identify opportunities to grow the P&L through cross selling .
- Strategic Client Analysis and Insights |Analyses results of client feedback, reviews, surveys and NPS results to develop insights into gaps, commonalities, and trends across the region Utilises insights to identify opportunities for new sales strategies and approaches Utilises a keen understanding of external and internal lens (customers, clients, Smollan) to strategically engineer and drive agendas to produce strategic insights and focus on areas to grow the business of the client Support Client Executive to analyse NPS results and develop implementation plans to improve results Present feedback to relevant stakeholders and propose plans of action to address identified areas .
- Key Partner Relationship Management|Leveraging Smollan relationships with clients, insights and understanding of retailers and client requirements, identify new opportunities to extract additional value to grow client sales, and further entrench Smollan as a pivotal partner in delivering world class retail solutions Conduct regular client reviews and develop actionable insights to direct/drive ongoing improvements Accompany the Client Executive when attending top to top engagements with key clients .
- Development of Strategic Client Development Plans |Guided by insight into client requirements, identifies ways to grow and develop the client relationship in a strategic way, unlocking new opportunities to maximize client ROI Adopts a collaborative approach and engages widely with a matrix of internal and external stakeholders to understand, assess and frame thinking on strategic plans to unlock opportunities to grow client sales and market share
- Acts as a senior specialist advisor to, and guides the business unit to adopt plans and strategies that will unlock further value to the client
- Establishes and maintains key partner relationships with clients, retailers, internal stakeholders in G&I, Operations, Finance and Technology to leverage collective strength in knowledge within the Group and capitalise on established client/retailer relationships and industry history and knowledge
- Demonstrates a strategic mindset to client relationships and provides input, advice, and guidance to internal stakeholders on further enhancing existing client relationships and developing effective new approaches to grow new relationships .
- Sound Commercial Models |Guided by analysis and insight into client requirements, relationships, and emerging trends, identifies ways to maximize the Smollan client relationship by: Acting as a specialist advisor to, and guiding the business to adopt strategies and approaches that will unlock further value to the client whilst enhancing Smollan’s ROI
- Reviewing current commercial terms and identifying areas for improvement Collaborating with G&I, Legal, Group Marketing and Client Executive to develop/refine strategies and approaches to commercial terms Assisting and supporting client contract negotiations Analysing external trends, client trends, competitor and industry insights and making recommendations to align Smollan practices with leading and innovative approaches .
Requirements
- 8 - 10 years’ experience in an FMCG/ Retail/Sales environment at a Senior Management level with a proven track record of managing people, clients and relationships with national retailers, suppliers and wholesalers||Essential / Minimum|5-10 years|
- Degree/NQF level 7 in Sales/Business Management
- Sales acumen
- Interpersonal skills
- Problem solving skills
- Strategic thinking
- Conceptual thinking
- Relationship building skills
- Selling skills
- Influencing skills
- Results driven
- Presentation Skills
- Report writing skills
- Negotiation skills
- Leadership Skills
- Self-managed
- Business development skills
- Commercial acumen
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Description
- Effective administration|
- Effective analysis and reporting|
- Effective operational systems|
- Effective fleet and call cycle administration|
- Vehicle Tracking|
- Records|
- Effective teamwork and self-management|
Requirements
- 2 - 3 years’ experience in a systems / analytical environment preferably within FMCG||Essential / Minimum|0-5 years|
- Diploma/NQF level 5
- Fleet & call cycle administration
- Communication skills (verbal & written)
- Operational Systems
- Relationship building
- Administration skills
- Reporting skills
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Description
- Account Management|
- Operational Excellence|
- Stakeholder Engagement and Relationship Management |
- People Development|
- Strategy and Business Planning Development|
Requirements
- 6 to 8 years relevant Account Management/Customer Marketing experience||Essential / Minimum|5-10 years|
- Relevant Tertiary qualification at NQF level 7
- Appreciation of supply chain networks
- Shopper insights
- Networking and influencing skills
- Import’s experience would be advantageous (knowledge of Incoterms, Imports processes, costings, etc.)
- Customer and relationship management
- Financial acumen
- Trade spend negotiation and optimisation
- Excellent operational understanding and execution
- Selling skills
- Business planning and analytical skills
- Business process optimisation and management
- Excellent negotiation skills
- Industry understanding and established trade network
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Description
- Sales Management|
- Shelf Health Management |
- Point of Purchase Execution|
- Administration|
- Customer Service and Satisfaction|
Requirements
- 2- 3 years’ relevant experience in an FMCG environment||Essential / Minimum|0-5 years|
- Code 8 drivers license
- Diploma/NQF level 5
- Sales Management
- Shelf Management
- Administration skills
- Customer Service Skills
- Communication skills (verbal & written)
- Interpersonal skills
- Attention to detail
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Description
- Strategy and Business Planning Development
- Operational Excellence
- Account Management
- Stakeholder Engagement and Relationship Management
Requirements
- 8-10 years relevant Account Management/Customer Marketing experience||Essential / Minimum|5-10 years in FMCG
- Degree/NQF level 7
- Customer relationship management
- Financial acumen
- Selling skills
- Business planning & process optimisation skills
- Negotiation skills
- Shopper insights knowledge
- Operational business acumen
- Analytical skills
- FMCG Industry knowledge
- Understanding of supply chain networks
- Influencing skills
- Operational execution
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Description
- The Field Area Manager ensures efficient field operations, oversees audits, compliance, and document management, and maintains high customer service and sales standards. They manage a team, ensure key performance deliverables are met, and report to senior management. They also resolve client issues.
Key Responsibilities and Deliverables:
Sales & Client Management:
- Develop and execute strategies to generate new business and maintain existing client relationships.
- Proactively hunt for new clients while ensuring high levels of customer satisfaction. Manage the client lifecycle, ensuring client needs are consistently met with quality solutions.
- Foster strong, long-term relationships with stakeholders to maximize regional growth and performance.
Team Management & Leadership:
- Lead, mentor, and develop a high-performing team of Team Leaders, agents, and compliance personnel.
- Set clear targets and KPIs for the team, ensuring alignment with broader company goals. Conduct performance reviews and provide ongoing feedback to foster growth and ensure targets are met.
- Provide coaching and guidance to help team members achieve personal and professional goals.
Compliance Management:
- Ensure that all team members adhere to industry regulations, company policies, and legal standards.
- Monitor and manage compliance-related activities within the region, addressing any discrepancies or concerns promptly.
- Collaborate with compliance agents/leaders to ensure all procedures are followed.
Reporting & Analysis:
- Regularly report on regional sales performance, team metrics, and client activities. Analyze trends in sales, client interactions, and market conditions to Provide updates to senior management on the overall performance, identifying areas for improvement and potential risks.
Field Operations:
- Oversee day-to-day operations in the field, ensuring teams are working effectively and efficiently.
- Identify and address operational challenges that may impact sales or service delivery. Ensure operational excellence in all regions under management, promoting a consistent, high-quality service offering.
Requirements
- 5-8 years of experience in Financial Services, with a focus on customer service, external field sales, and call centers.
- Proven experience in achieving customer satisfaction results, overseeing all staff management functions, and resolving client issues effectively.
Knowledge, skills and abilities,
- Attention to detail
- Process and technology management
- Administration skills
- Computer literacy
- Report writing skills
- Communication skills (verbal & written) Technology management
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- As a Product Consultant, you will be the face of the brand on the retail floor. Your primary mission is to bridge the gap between product features and customer needs. You will manage the full lifecycle of the in-store experience—from maintaining "shelf health" and executing marketing promotions to closing sales through expert consultation and exceptional service.
Key Responsibilities
Sales & Performance (Drive Sell-Out): * Actively engage customers to identify needs and provide tailored product solutions.
- Meet and exceed monthly sales targets by utilizing advanced sales acumen.
Shelf Health & Merchandising:
- Ensure products are correctly displayed, priced, and fully stocked.
- Monitor inventory levels and report on stock movements to prevent "out-of-stock" scenarios.
Implementation of Promotions:
- Execute in-store marketing campaigns and seasonal promotions according to brand guidelines.
- Set up point-of-sale (POS) materials to maximize product visibility.
Customer Satisfaction & Service:
- Provide a premium, helpful, and frictionless shopping experience.
- Handle product inquiries and after-sales support with professional communication.
Administration:
- Maintain accurate records of daily sales, customer feedback, and stock counts.
- Utilize MS Office for reporting and digital communication.
Requirements
- 2-3 years’ experience in sales within FMCG
- Diploma/NQF level 5
- Sales acumen
- Marketing principle knowledge
- Customer service skills
- Administration skills
- Communication skills (verbal & written)
- Computer literacy – MS office suite
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Description
- Pro-Active Operational Excellence|
- Business Insights and Execution|
- Teamwork and Self-Management|
- Stakeholder Engagement|
- People Management|
- Manage Promotional Activity|
- Achieve POP Objectives|
- Monitor New Innovations|
- Efficient Achievement of Targets|
- Control Expenses|
Requirements
- 2-3 years’ sales experience in FMCG environment at a managerial/ supervisory level
- Relevant Diploma at NQF level 5
- Code 8 Driver’s license
- Own Vehicle
- Communication skills (verbal & written)
- Analysis & problem solving
- Computer literacy
- Business acumen
- Commercial awareness
- Attention to detail
- Pro-active thinking
- Leadership skills
- Planning & organising
- Negotiation skills
- Sales management skills
- Decision making skills
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We're looking for Product Consultant in the following areas:
Khayelitsha, Watergate, Eerste Rivier, Macassar and Delft
- As a Product Consultant, you will be the face of the brand on the retail floor. Your primary mission is to bridge the gap between product features and customer needs. You will manage the full lifecycle of the in-store experience—from maintaining "shelf health" and executing marketing promotions to closing sales through expert consultation and exceptional service.
Key Responsibilities
- Sales & Performance (Drive Sell-Out): * Actively engage customers to identify needs and provide tailored product solutions.
- Meet and exceed monthly sales targets by utilizing advanced sales acumen.
Shelf Health & Merchandising:
- Ensure products are correctly displayed, priced, and fully stocked.
- Monitor inventory levels and report on stock movements to prevent "out-of-stock" scenarios.
Implementation of Promotions:
- Execute in-store marketing campaigns and seasonal promotions according to brand guidelines.
- Set up point-of-sale (POS) materials to maximize product visibility.
Customer Satisfaction & Service:
- Provide a premium, helpful, and frictionless shopping experience.
- Handle product inquiries and after-sales support with professional communication.
Administration:
- Maintain accurate records of daily sales, customer feedback, and stock counts.
- Utilize MS Office for reporting and digital communication.
Requirements
- 2-3 years’ experience in sales within FMCG
- Diploma/NQF level 5
- Sales acumen
- Marketing principle knowledge
- Customer service skills
- Administration skills
- Communication skills (verbal & written)
- Computer literacy – MS office suite
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Description
- Sales Tracking|
- Co-Ordination of Trade Visits|
- Budget Management|
- Office Administration|
- Diary Management and General Administration |
Requirements
- 1-2 year’s secretarial/admin experience, preferably in retail /FMCG||Essential / Minimum|0-5 years|
- Grade 12/NQF level 4
- Communication skills (verbal & written)
- Sales objective achievement skills
- Financial management skills
- Planning and organising skills
- Time management
- Attention to detail
- Computer literacy - MS office suite
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Description
- Manage Promotional Activity|
- Pro-Active Operational Excellence|
- Teamwork and Self-Management|
- People Management |
- Efficient Achievement of Targets|
- Monitor New Innovations|
- Business Insights and Execution|
- Control Expenses|
- Stakeholder Engagement|
- Achieve POP Objectives|
Requirements
- 3-5 years sales experience in FMCG environment at a managerial/ supervisory level||Essential / Minimum|0-5 years|
- Relevant Diploma/Degree at NQF level 6 or 7
- Code 8 Driver’s license
- Sales management skills
- Decision making skills
- Communication (verbal & written)
- Analysis & Problem Solving
- Computer literacy
- Business acumen
- Commercial awareness
- Attention to detail
- Pro-active thinking
- Leadership Skills
- Planning & organising
- Negotiation skills
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Job Summary:
- To ensure organisational effectiveness through the maintenance and sustainability of operational systems and effective reporting to relevant stakeholders.
Key Responsibilities and Deliverables:
Analysis and Reporting
- Action/administrate the structured schedule for all necessary reporting
- Screen operational reporting needs to ensure quality
- Generate and analyse reports to identify exceptions
- Assist with feedback on reporting when necessary
- Assist with Time in Motion studies where required, and consolidate and analyse data
- Ensure operational reporting analysis, when required
Operational Systems Support
- Maintain applicable databases
- Ensure regular meetings are held to discuss systems and processes
- Suggest and communicate recommended enhancements
- Collaborate with systems users and developers to ensure problems are resolved
- Conduct pre-launch systems checks
- Assist with the efficient roll-out of new software
- Support software users when necessary
- Monitor systems implementation and usage, and identify exceptions and escalate appropriately
- Ensure records are kept regarding assurance checks and training
- Compile and submit reports for auditing purposes and implement suggestions
- Fleet and Call Cycle Administration
- Receive call cycle plans from Operations teams
- Ensure all external influences are taken into account when analysing the call cycle data
- Integrate amendments in the call cycle routes from Operations
- Ensure regular updates on home geo-coding and store geo-coding
- Optimise call cycle routes
- Ensure regular meetings are held to discuss systems and processes
- Distribute and clarify optimised routes to Operations
- Where needed, enforce optimised routes and stoppages
- Extract and distribute movement reports from C-Track system
General Administration
- Order new equipment as and when required
- Support Operations on repair processes for equipment maintenance
- Provide ongoing information regarding relevant policies, processes, and procedures
- Conduct regular required audits on CGCSA
- Capture project-specific data and ensure quality and accuracy
Vehicle Tracking
- Monitor company vehicles are assigned to the correct employee and inform of vehicle inconsistencies
- Monitor vehicle tracking systems information provided through the OPSI system
- Ensure vehicle tracking systems are operational
- Report vehicle tracking system faults and ensure repairs or replacements
- Monitor and report any irregularities regarding call cycles and follow up on all call cycle errors reported
- Adhere to the confidentiality agreement
Record Keeping
- Ensure records are kept regarding total optimised distances
- Compile and submit reports for auditing purposes
- Communicate feedback to relevant stakeholders regarding the efficiency of the OPSI system
Requirements
- Minimum Qualifications: Diploma/NQF level 5
- Minimum Experience: 2 - 3 years’ experience in a systems / analytical environment preferably within FMCG
Knowledge, Skills & Abilities: Computer literacy – MS office suite (required level dependent on business unit need)
- Reporting skills
- Administration skills
- Relationship building
- Operational Systems
- Communication skills (verbal & written)
- Fleet & call cycle administration
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Description
- Administration|
- Achievement of Sales Targets|
- Stakeholder Engagement|
- Client Product Distribution|
- Client Satisfaction|
Requirements
- 2-3 years’ experience in sales and merchandising in an FMCG environment||Essential / Minimum|0-5 years|
- Diploma/NQF level 5
- Higher Certificate/Advanced Certificate
- Administration skills
- Time management
- Planning & organising skills
- Communication skills (verbal & written)
- Attention to detail
Method of Application
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