Current Vacancies at Blue Label Telecoms

JOB PURPOSE

Primary purpose of the role is to lead the operational support of the production environments, implementations, and ensuring continuous improvement of preventative and proactive measures to enable system stability.

RESPONSIBILITIES

Technical Support

• Effective resolution of escalated issues via thorough root cause analysis and effective resolution and / or providing concise reporting.
• Internal change requests are submitted and followed up on for repeated requests or issues.
• Provide 1st and 2nd level support functions for the Imbeko & Postillion environments.
• Ensure production platforms are reviewed periodically, maintenance and housekeeping is performed.
• Identify enhancements to improve supportability, operability, and performance of systems
• Maintain the internal servers and perform day-to-day IT admin tasks.
• Track and report on incidents
• Conduct SQL scripting and DB maintenance
• Work independently to troubleshoot all support requests and follow escalation policies.
• Implementations of software and patches

Customer Service

Provide after-hours support according to a standby schedule.

• Provide resolution for support requests to customers, according to the Service Level Agreement
• Configure, troubleshoot, isolate, repair, and resolve all customer issues.
• Ensure effective communication of planned and unplanned outages to customers within SLA.
• Ensure alerts or escalations to Tech Ops are resolved timeously and communicated to requestors within SLA.
• Establish and maintain a positive professional relationship with customers.
• Prepare and conduct customer training as requested.
• Adherence to SLA to ensure consistent and predictable service delivery.
• Support tactical and strategic goals of the operations team.
• Provide training and mentoring for support team members, including escalated support requests.

Work collaboratively.

• Build a culture of respect and understanding across the organization.
• Recognize outcomes which resulted from effective collaboration between teams.
• Build co-operation and overcome barriers to information sharing, communication and collaboration across the organization.
• Facilitate opportunities to engage and collaborate with external stakeholders to develop joint solutions.

Team Management

• Through effective inspirational leadership, facilitate the creation of accountable, full-service teams who understand and strive to meet the needs of all stakeholders.
• Role model behavior and motivate team members in line with the core values.
• Take full responsibility for performance of all direct reports, motivating and managing them in relation to quality standards and agreed benchmarks and objectives.

Self-Management

• Set an example through personal quality and productivity standards and ways of working with others.
• Demonstrate consistent application of internal procedures. Plan and prioritize, demonstrating abilities to manage competing demands.
• Demonstrate abilities to anticipate and manage change. Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational and team needs.

Leadership

• Be an effective inspirational leader to facilitate the creation of motivated, accountable, full-service teams who understand and strive to meet the needs of all stakeholders
• Coach, counsel and train digital team, operational managers, and staff to apply, support, sustain and develop a continuous improvement culture.
• Role model behaviour and motivate team members in line with the Blue Label Telecoms values and ethos.
• Guidance of others and active development of self to improve on their technical and communication abilities so that capabilities and deliveries are better understood and thus trusted and applied through the business.
• Translates strategy into goals for performance and growth helping to implement. organization-wide goal setting, performance management, and annual operating planning.
• Identify the capabilities needed to meet the current and emerging business needs of the organization. Evaluate current capabilities, identify gaps, and prioritize development activities.

Requirements:

BEHAVIORAL COMPETENCIES

• Customer Focus
• Instills Trust
• Cultivates Innovation
• Collaborates
• Situational Adaptability
• Business Insight
• Manages Complexity
• Plans and Aligns
• Balances Stakeholders
• Drives Results

EDUCATION

• Post graduate qualification in Information Technology or similar.

EXPERIENCE

• Experience of SQL / PostgreSQL scripting, the Postilion Application suite / Payment Services or retail environments will be highly advantageous.

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Job Purpose

Supports financial decision-making information by collecting, processing, analyzing, investigating, and reporting financial data. Responsible for various accounting processing within the Order to Cash team with specific focus on Commissions and Revenue assurance.

Responsibilities 

Preparation of journals and financial statements

• Processing of all accounting corrections and transactions relating to customer accounts and commission structures
• Perform specific balance sheet reconciliations and ensure any reconciling are properly investigated and resolved
• Perform the G4S and other dropsafe reconciliations, working with the specific 3rd parties to ensure any issues are resolved timeously
• Analyzing bank charges from the various banks on a monthly basis and present the view to key stakeholders

Maintenance of accurate financial records

• Ensure financial records comply with company policies and accounting principles
• Maintain accurate accounting records
• Prepare and submit financial reports in a timely and accurate manner
• Review all financial reports to ensure accuracy and completeness
• Determine accounting errors or discrepancies and suggest necessary corrective action
• Manage proper filing and document archiving

Annual Budget and Audit Preparation

• Support preparation of annual budget forecast and projections
• Assist in preparing necessary documentation for annual financial audits
• Liaise with auditors and assist in the audit process
• Resolving of queries
• Maintaining all internal audit requirements in full compliance of the BLT internal audit requirements
• Compile statutory reports / return as and when required
• Assist with the finalization of income statements and balance sheets on a monthly basis and for year-end audits

Work collaboratively

• Build a culture of respect and understanding across the organisation
• Recognise outcomes which resulted from effective collaboration between teams
• Build co-operation and overcome barriers to information sharing, communication and collaboration across the organisation
• Facilitate opportunities to engage and collaborate with external stakeholders to develop joint solutions

Self-Management

• Set an example through personal quality and productivity standards and ways of working with others
• Demonstrate consistent application of internal procedures
• Plan and prioritise, demonstrating abilities to manage competing demands
• Demonstrate abilities to anticipate and manage change
• Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organisational and team needs

Behavioral Competencies

• Ensures Accountability
• Manages Complexity
• Communicates Effectively
• Business Insight
• Financial Acumen
• Collaborates
• Optimizes work processes
• Organizational savvy
• Instils trust

Requirements:

Education 

• Bachelor of Commerce in Accounting with articles

Experience

• Minimum 4 years experience in a Senior Financial Accountant or similar position

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JOB PURPOSE

The purpose of the role will be to enable and support the Group People Experience teams on all people related governance, risk, compliance and processes. Ensures policies, programs and processes are aligned with BLT's business and values to foster an open, diverse and inclusive work environment.

RESPONSIBILITIES

People Governance, Risk and Compliance

• Provide support to the people experience team to ensure the Group meets its statutory and regulatory obligations and delivering its objective of being a well governed organisation
• Recommend changes to processes which improve the delivery of Core people experience to the organization
• Supports the development and execution of “best-practice” governance policies and procedures
• Establish a comprehensive calendar and timelines for all aspects of governance, reporting and people experience activities
• Consistent interpretation and implementation of policies and procedures
• Identify solutions to recurring workplace issues or concerns by tracking and analyzing data
• Manage the creation of new employee files & ensuring all employee files are audit compliant
• Assess and monitor all Employment Equity activities and the effectiveness thereof
• Conduct a risk assessment - identify risk and impact and implement risk mitigation; Employment Equity Act compliance; Implement, advise and monitor the Employment Equity plan; Evaluate the progress, manage activities of the EE committee/forum; Roll out the EE plan and reporting

People Processes

• Review the people experience life cycle processes and make recommendations for process efficiencies and opportunities

Reporting

• Produce accurate monthly Management Control report for BBBEE purposes
• Support BBBEE Annual audit by providing data as required
• Monthly and annual internal and external EE reporting
• Provide any other ad hoc reporting as requested by senior management
• Monitor and assess Employment Equity and Management control and report back to Professional Services Executive for recommendations

Internal Audits

• Ensure employee payroll and BBBEE audit documents are audit compliant
• Ensure correct documents are submitted to the auditors and verification agency
• Collate all employee document findings from audits, formulate corrective action plan and ensure this is corrected

Job Evaluation

• Provide advice, support and training to People Experience Partners on evaluation methodologies and writing of job descriptions to ensure consistency and compliance with guidelines and Remuneration policy
• Evaluate all new and existing job descriptions using Hay grade method to ensure an equitable and consistent evaluation process.
• May liaise with current job holder, managers and subject matter experts to ensure comprehensive understanding of role dimensions prior to evaluation
• Monitor and report on the quality and consistency of job descriptions to ensure compliance to guidelines and policy
• Build and maintain a data base of completed job evaluations and evaluated job descriptions to ensure there is a single reference source of approved job descriptions
• Implement governance and guidelines on the job evaluation processes

Work Collaboratively

• Build a culture of respect and understanding across the organisation
• Recognise outcomes which resulted from effective collaboration between teams
• Build co-operation and overcome barriers to information sharing, communication and collaboration across the organisation
• Facilitate opportunities to engage and collaborate with external stakeholders to develop joint solutions

Policy Development & Implementation

• Help develop procedures for an area of the organization, and monitor their implementation

Requirements:

BEHAVIOURAL COMPETENCIES

• Manages Complexity
• Optimizes Work Processes
• Communicates Effectively
• Courage
• Ensures Accountability
• Self- Development
• Action-Orientated
• Develops Talent

SKILLS

• Action Planning
• Planning and Organizing
• Policy and Procedures
• Computer Skills
• Data Collection and Analysis
• Review and Reporting
• Customer-Focused Approach
• In-Depth Questioning
• Questions Strategically

EDUCATION

• Matric
• Relevant Bachelor's Degree

EXPERIENCE

• Minimum 5 years experience in similar role or HC Generalist with focus on people Governance, Risk, Compliance, Processes, Data and record keeping
• Experience in managing governance in the People Experience value chain
• Knowledge of the People Experience Functional areas and interdependencies
• Knowledge and application of labour legislation and codes of good practice in South Africa including Basic Conditions of Employment Act, Labour Relations Act, National Minimum Wage Act, Employment Equity Act, Unemployment Insurance Act, Occupational Health and Safety Legislation with regulations
• Experience in the governance and alignment of HR systems and processes
• Sage 300 People experience
• Intermediate Excel skills
• Experience of planning and managing resources to deliver predeterminedobjectives as specified by more senior managers

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Job Purpose

To provide office and administrative support to either a team or an individual. This role is vital for the smooth running of the business. Duties may include receiving and directing visitors, word processing, creating spreadsheets and presentations, and filing.

RESPONSIBILITIES

Business Meetings/Events Arrangement

• Maintain appointment calendars and reserve meeting rooms following detailed instructions to arrange business meetings efficiently

Administration

• Conduct basic data entry into company systems and file information using agreed procedures to ensure information is accurate and accessible

Correspondence

• Open and distribute mail for a large organisation requiring knowledge of department structures

Document Management

• File records or documents as instructed

Document Preparation

• Input content into standard templates
• Also, take responsibility for collating materials and photocopying them

Work Scheduling and Allocation

• Work according to an assigned schedule

Data Collection and Analysis

• Perform basic data entry tasks, including data verification.

Client & Customer Management (Internal)

• Exchange information with internal clients by having courteous interactions with them

Requirements:

Behavioural Competencies

• Ensures Accountability
• Plans and Aligns
• Communicates Effectively
• Collaborates
• Balances Stakeholders

Skills

• Verbal Communication
• Numerical Skills
• Computer Skills
• Planning and Organizing
• Data Collection and Analysis

Education

• Matric
• Relevant certificate in Administration

Experience

• 6 - 12 months of Experience
   

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JOB PURPOSE

Responsible for the programming and development of Blue Label Connect applications and supporting software. Provides advisory support through refining designs, practices, tools and processes to ensure the delivery of quality products to internal and external customers.

RESPONSIBILITIES

Development Lifecycle

• Development of secure, concurrent, event driven highly scalable transaction processing applications
• Conduct development using .Net as the primary development language
• Conduct database development
• Promote and enhance team efficiencies through the use of established tools, supporting applications and prototypes Automate tasks through the use of appropriate tools and scripting
• Perform development in accordance with specifications and Blue Label Connect development standard
• Develop unit tests to ensure that requirements are met, and code coverage is adequate
• Create, document and implement component test scripts and test strategies
• Maintain technical documentation using defined technical documentation templates and prescribed policies and procedures
• Ensure that the requisite technical supporting documentation, in line with the established Blue Label Connect development standards and internal policies is created and adhered to
• Collaborate with internal teams and vendors to identify, troubleshoot, investigate and resolve issues and improve product features, documenting any changes and resolutions as may be required
• Perform maintenance programming and address technical debt
• Participate in a peer review process where all work delivered must be validated according to the documented requirements and in line with the Blue Label
• Connect development standards
• Ensure software is developed according to the Blue Label Connect development standards and underlying technologies
• Review and refine high-level business requirements and transform these requirements into Functional Specifications
• Breakdown, prioritize and execute tasks to achieve product deliverables per sprint
• Provide estimates for initial high-level requirements and more detailed estimates for upcoming tasks for input into Sprint planning
• Recommend changes to improve established application processes and procedures

Work Collaboratively

• Build a culture of respect and understanding across the organisation
• Recognise outcomes which resulted from effective collaboration between teams
• Build co-operation and overcome barriers to information sharing, communication and collaboration across the organisation
• Facilitate opportunities to engage and collaborate with external stakeholders to develop joint solutions

Self-Management

• Set an example through personal quality and productivity standards and ways of working with others
• Demonstrate consistent application of internal procedures
• Plan and prioritise, demonstrating abilities to manage competing demands
• Demonstrate abilities to anticipate and manage change. Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organisational and team needs

Team Support

• Role model behavior and motivate team members in line with the core values
• Provide support and guidance on career path planning, on-the-job training, coaching and mentoring to associate software developers and other team members
• Modify existing software to correct errors, allow it to adapt to new hardware, or to improve its performance
• Analyze user needs and software requirements to determine feasibility of design within time and cost constraints
• Confer with systems analysts, business partners, engineers, programmers and others to design system and to obtain information on project limitations and capabilities, performance requirements and interfaces
• Store, retrieve, and manipulate data for analysis of system capabilities and requirements
• Design, develop and modify software systems, using scientific analysis and mathematical models to predict and measure outcome and consequences of design
• Develop and direct software system testing and validation procedures, programming, and documentation
• Consult with customers about software system design and maintenance
• Analyse system performance standards where applicable
• Analyze information to determine, recommend, and plan computer specifications and layouts, and peripheral equipment modifications

Requirements:

BEHAVIOURAL COMPETENCIES

• Ensures Accountability
• Manages Complexity
• Tech Savvy
• Optimizes Work Processes
• Plans and Aligns
• Balances Stakeholders
• Customer Focus
• Collaborates
• Situational Adaptability
• Collaborates

SKILLS

• Assessment
• Action Planning
• IT Testing
• Application Development
• Planning and Organizing
• Compliance Management
• Verbal Communication
• Review and Reporting

EDUCATION

• Bachelor of Science majoring in Computer Science or equivalent

EXPERIENCE

• Minimum of 3 -5 years’ progressive experience as a .Net Developer
• Expert-level Coding Skills
• Functional Testing experience, including ability to create, maintain and execute both manual and automated tests
• Proficiency in C#, ASP.NET Core, .Net Framework, ASP.NET MVC, Web API, Blazor and MS SQL with a good knowledge of their ecosystems.
• Proficient understanding of code versioning tools
• Skill for writing reusable libraries