Current Vacancies at Eskom Pension and Provident Fund

Description

ENGAGE KEY REPRESENTATIVES OF THE CLIENT TO UNDERSTAND THEIR CONTEXT AND NEEDS

• Partner with Employer representatives and HR professionals to identify challenges and gaps in service levels, understand their context and requirements in the short and medium term (e.g. changing member demographics, anticipated organisational restructures and frequently asked questions)
• Monitor the accurate completion of claim forms and query trends and provide feedback and recommendations to HR
• Develop and secure commitment to member engagement and education plans to meet these needs and share feedback and trends with the Member Experience Manager and specialists to ensure that engagement strategies remain relevant and adapt accordingly.
• Keep the representatives and their HR teams informed of any changes in regulations, benefits offerings, claim procedures, processes and service channels, building their capability to respond to frequently asked questions and guide employees in their benefit selection and retirement decision-making.
• Agree service levels, engagement channels and initiatives and be a key channel of support on an ongoing basis
• Regular schedule of goodwill visits and training programs that target HR Practitioners, HR Officers, and HR Assistants.
• Respond to all queries and complaints accurately and sensitively.
• Support the Business Development Consultant and Investment Consultant on all referrals.

PROACTIVELY ENGAGE MEMBERS AT KEY POINTS OIN THEIR JOURNEY

• Plan and conduct member engagement, communication, and information sessions in line with critical points of their journey (onboarding, significant life events, pre- and post-retirement)
• On request, provide accurate, and specialist benefit counselling to members who are pre-retirement in terms of options, tax implications, divorce act, income tax act, pension fund act, etc.
• Plan and coordinate member education sessions ensuring their objectives are well defined and their impact tracked.
• Conduct presentations and answer queries in a sensitive manner.
• Use surveys, site visits and engagement sessions with members to gauge impact of communication received and ensure that the transfer of information is well understood

SUPPORT AND EXECUTE BROADER MEMEBER AND PENSIONER EDUCATION AND FUND PROMOTION CAMPAIGNS

• Work with the Member experience specialists to understand member and pension segments and requirements and design multi-channel, country-wide information functions which attract Pensioners, promote the EPPF and Fund benefits and answer queries appropriately.
• Oversee all logistical arrangements regarding the pensioner education functions.

ANNUAL BUDGETS AND FINACIAL MANAGEMENT

• Prepare and motivate for budget to deliver member and client engagement against plans in respective areas of responsibility to deliver to client and member needs.
• Manage costs against guidelines and ensure alignment of expenditure with the budget.

MEMBER FEEDBACK AND REPORTING

• Weekly reporting on all engagements and member feedback
• Gather feedback from members and pensioners at engagement session.
• Input into monthly reports.

Requirements

TECHNICAL COMPETENCY REQUIREMENTS 

• Pension and Benefits Regulations – in depth knowledge of pension and benefits regulations and standards to ensure adherence to legal requirements.
• Retirement Planning – Proficient in retirement planning principles, including pension fund management and guiding members on retirement readiness.
• Basic knowledge of Income Tax Act, Divorce Act, Pension Fund Act
• Working knowledge of Default Regulation and Benefit Administration

REQUIRED MINIMUM EDUCATION/TRAINING

• Relevant bachelor’s degree. Registered with professional bodies - where applicable.
• Certified Financial Planner qualification preferred, FAIS qualifications an advantage.
• Regulatory Exam 5

REQUIRED MINIMUM WORK EXPERIENCE

• Strong understanding of Employee Benefits administration processes and related products

go to method of application »

Description

Manage internal departmental functions and processes:

• Develop and implement plans for the section that support Pension Administration and EPPF’s objectives, ensuring optimisation of current business and workflow processes.
• all benefit processing activities in accordance with the benefits as defined in the rules of the Fund and applicable legislation.
• Unclaimed benefits and Evidence of Survival reviews, tracing and verification
• Fund valuation and all audits
• Provide interpretation advice on the application of the Rules of Fund.
• Ensure that audit controls are in place and audit requests are followed up.
• Participate on the defined Committees (Benefits Committee (BC), Medical Panel (MP), Management Benefits Committee (MBC)) and take decisions based on formal documentation.
• Implement controls and work plans, these may include allocating field trips, establishment of deadlines; control registers and implementation of databases for both ill health administration & social work case registers.
• Manage the administration system, checking that accurate record keeping and query management is adhered to.
• Manage the query and issues log for the department, monitoring turnaround times and responses to queries.
• Compile weekly/monthly statistical reports on the departmental activities and performance.
• Compile annual departmental statistical summary of departmental activities.

Project Management 

• Participate in the Fund’s overall projects as required with continuous focus on Business Processes, system enhancements, omni channel business insight, contributing expertise to enable project objectives to be met.
• Draft reports as part of the project deliverables.

Provide input to the strategic management of the section

• Contribute ideas for improved service delivery at Management meetings.
• Compile comprehensive business reports for this function, highlighting successes and risks in terms of achieving the section’s objectives.
• Keep abreast with changes in relevant guidelines and other legislation, to make recommendations where policies and procedures need to be amended.
• Develop, enhance and implement processes and procedures that are relevant to the section and enhance service delivery.
• Collaborate with internal and external stakeholders to implement new systems and processes, enabling integration to other areas.

Oversee Section 37C dependency investigations on death benefits allocations

• Manage investigations on death benefit cases confirming dependency with recommended benefits allocation percentages for approval by Benefits Committee.
• Monitor that outstanding banking details for payment of approved death benefits are followed up, and confirmed.
• Verify that death benefits allocation reports produced are legally compliant with recommendations and reflect minimal errors.
• Manage multi-disciplinary case reviews on benefits allocations with Legal Department
• Provide a Benefits Allocation Checklist to ensure fair and equitable allocation of death benefits
• Monitor that reports are written in required format and settings and information on reports is accurate and logically concluded.
• Co-ordinate submission of death benefits allocation reports to management within agreed timelines for before Benefits Committee (BC) meeting for approval.
• Participate in Benefits Committee meetings, contributing expertise in order to facilitate decision making.
• Oversee enquiries, cooperate and provide information on legal complaints.

Oversee the provision of social services to guardian cases; implementation of Benefits Committee & Medical Panel decisions and requests / referrals for case investigations and social advice from other internal departments

• Implementation of decisions, requests and referred cases, with reports and recommendations being submitted to BC, MP& BP or other internal departments.
• Ensure compliance with Fund rules and legislation to suspension, addition, termination and reinstatement of beneficiaries (widows and minor children) in compliance.
• Monitor guardian changes, Trust advances and payments
• Oversee the accurate payment of benefits to the correct beneficiaries.
• Monitor the use of children’s instalment lump sum accounts and pension benefits to reduce the number of unnecessary requests for advanced payment.
• Monitor customer and stakeholder enquiries are accurately and sensitively resolved or escalated to the appropriate level.

People Leadership 

• Manage planning of resource requirements, ensure sufficient capable resources are in place to meet service delivery demands, maintaining the effective and efficient capability of the department.
• Build a high performing team where the best people are deployed in the right roles and deliver against strategy.
• Ensure that all employees are motivated, developed.
• Manage employees’ performance and ensure that their individual and collective performance is of the required standard.
• Implement and maintain an effective system of internal controls and delegations of authority for the department, to ensure that accountability for decisions made.
• Inspires, aligns and engages employees around the vision and strategy of the Fund, maximising employee engagement and willingness to invest discretionary effort. 

Financial Management 

• Forecast annual capital and operational expenses for the section in line with corporate policy.
• Manage costs against approved budget.
• Investigate methods to contain / reduce costs.

Corporate Governance

• Ensure compliance to procedures and relevant legislation
• Provide detailed, accurate information for internal and external audit purposes within specified deadlines.
• Action audit issues identified within time frames indicated.
• Implement controls within the section which minimize potential risk to stakeholders.
• Compile accurate financial statements, reflecting the status of the section.
• Maintain sound relationships with key stakeholders within EPPF.
• Participate in management forums within EPPF, contributing expertise to enable sound decision making.

Contribute to the team

• Provide assistance to internal and external stakeholders, as required.
• Assist with follow up on issues identified within the section.
• Liaise with Eskom employer HR, other Pension Administration staff and Accounts on member and pensioner benefits investigation issues.
• Participate in EPPF’s projects, contributing knowledge of benefits investigation processes and requirements.

REQUIRED MINIMUM EDUCATION/TRAINING

Relevant Bachelor’s Degree. Registered with professional bodies - where applicable

REQUIRED MINIMUM WORK EXPERIENCE

• At least 6 years job-related experience, which should include at least 2 years’ experience in a management role
• Knowledge of an African Language is an advantage

TECHNICAL COMPETENCY REQUIREMENTS  

• Working knowledge of Pension Fund Rules
• Basic knowledge of Income Tax Act, Divorce Act, Pension Funds Act, Child Care Act, Marriage Act, Recognition of Customary Marriage Act, Mental Health Act
• Working knowledge of Benefit administration
• Knowledge of Law - Section 37 (C) allocation of death benefit lump sums
• Valid driver’s licence

go to method of application »

Description

Digital Campaign Development and Execution

• Research advertising trends, competitor pricing, and products to inform the creation of effective digital marketing strategies.
• Collaborate with the team to conceptualize and execute content projects that align with brand and product objectives.
• Contribute to the development of creative marketing campaigns across digital platforms, social media, the company website, email, apps, and other relevant channels.
• Ensure timely execution of campaigns and monitor project status to meet deadlines.

Social Media Management 

• Use social media to enhance brand awareness, customer engagement, and lead generation.
• Manage the brand’s social media strategy and pages across LinkedIn, Facebook and X (formerly Twitter).
• Data Analysis and Insights       
• Analyse marketing data, including campaign results, conversion rates, website traffic, and user engagement, to extract actionable insights.
• Assist in shaping future marketing strategies based on data-driven findings.
• Create comprehensive reports detailing campaign growth, analytics, and performance metrics.

Data Analysis and Insights 

• Analyse marketing data, including campaign results, conversion rates, website traffic, and user engagement, to extract actionable insights.
• Assist in shaping future marketing strategies based on data-driven findings.
• Create comprehensive reports detailing campaign growth, analytics, and performance metrics.

Digital Platform Management and Optimization     

• Manage and optimize digital marketing platforms, including social media accounts, company website, email campaigns, and apps.
• Implement best practices for SEO, PPC, and other digital marketing techniques to improve brand visibility and generate sales leads.
• Stay updated with emerging digital trends, tools, and technologies to enhance the effectiveness of digital marketing efforts.

Collaboration and Vendor Management

• Collaborate with cross-functional teams to ensure alignment between digital marketing initiatives and overall brand strategy.
• Liaise with external vendors and partners, leveraging their expertise to supplement and enhance digital marketing campaigns as needed.
• Maintain effective communication channels to facilitate successful collaboration.

Requirements

TECHNICAL COMPETENCY REQUIREMENTS

• Proven experience as a digital marketing specialist or similar role
• Thorough understanding of marketing elements (including traditional and digital marketing such as SEO/PPC/social media etc.) and market research methods
• Demonstrable experience in marketing data analytics and tools
• Solid computer skills, including MS Office, marketing software (Adobe Creative Suite and CRM) and applications (Web analytics, Google Adwords etc.)
• Knowledge of HTML, CSS and web development tools (e.g. Dreamweaver) desired
• Well-organised and detail-oriented
• Exceptional communication and writing skills.
• Commercial awareness partnered with a creative mind.

REQUIRED MINIMUM EDUCATION/TRAINING 

• A Degree/Diploma in Digital Marketing/Brand Management
• Relevant certifications for Digital Marketing.

REQUIRED MINIMUM WORK EXPERIENCE

• 5 years working experience in marketing with 3 as a digital specialist.  

BEHAVIOURAL COMPETENCY REQUIREMENTS 

• Leadership
• Self-Mastery 
• Executes with Excellence
• Customer Centric 
• Agile