KEY FOCUS AREAS
- Follow all procedures for maintaining the overall operation of the Guides and Safari department, including individual, family and kids’ safari experiences, safety, excellent guest and staff relations, hosting of guests, and all equipment, vehicles, and assets.
- Perform all Field Guide functions according to the standards of FGASA and the MORE Guiding culture, including guest introductory and safety orientations, guided game drives and interpretive bush walks, tracking, identification of spoor, delivering informative lectures on relevant ecological topics, and drinks stops and other bush events.
- Be available for all game drives, back-up drives, and stand-by duties as directed.
- Practice proficient and safe weapon handling as directed.
- Contribute to the lodge social media platforms, ensuring consistent delivery of relevant and appealing information with the broad aim of increasing knowledge of the wildlife and operating area.
- Assist with incident handling in the event of emergency / evacuation, including medical emergencies, fire, and flood.
- Ensure all guest information available is collected and communicated prior to arrival.
- Collect guest information while speaking to guests; inform the Management to record and act on guest preferences.
- Ensure all guest complaints are reported to your Head of Department/Management immediately.
REQUIREMENTS - QUALIFICATIONS AND SKILLS
- Level 2 full trails with FGASA Nature Site Guide NQF4 and Trails Guide qualification
- ARH and Rifle Proficiency, First Aid Level 1, Driver’s License and Pr-DP.
- Previous experience as Field Guide at a Luxury Safari Lodge
- Knowledge on the applicable / relevant property and company procedures for the department, according to the standards of FGASA and the MORE Guiding culture.
- Excellent attention to detail, excellent hygiene principles.
- Guest focus philosophy, living the MORE brand and the MORE experience.
- Effective communication skills (written and verbal), practicing honest communication.
- Team player with positive attitude, enthusiasm and emotional control.
- Excellent time management and self-discipline.
- Proactive, use initiative and creative flair when required.
- Committed and loyal, adaptable, and flexible.
MAXIMIZING YOUR IMPACT AS A MEMBER OF THE MORE FAMILY COLLECTION
- Excellent attention to detail.
- Guest focus philosophy, living the MORE brand and driving the MORE experience.
- Excellent communication skills (written and verbal), practicing honest communication.
- Team player with positive attitude, enthusiasm, and emotional control.
- Excellent time management and self-discipline, interpersonal & solution seeking skills.
- Proactive, use initiative and creative flair when required.
- Committed and loyal, adaptable, and flexible.
- Must work accurately under pressure.
- People skills – tolerance, patience, and care, ability to receive constructive feedback openly.
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KEY FOCUS AREAS
- Through the application of intellect in analysis of business data, design and implement data driven HR strategies, initiatives, systems, processes and procedures, to ensure that all aspects of the HR function are effective, efficient, measurable and aligned with business objectives. Develop an in-depth understanding of the business to act as a strategic partner to leadership in designing and developing their teams of people to support a high-performance culture.
- Workforce Planning
- Change Management
- Performance Management
- Organisational Design
- Leadership Development
- Culture & Employee Experience
- Employee Value Proposition
- Data-Driven HR Strategy
- Diversity, Equity & Inclusion
- Employee Experience & Well-being
- HR Technology & Innovation
- Compliance & Risk Management
Workforce Planning:
- Guide and influence the development and implementation of workforce strategies to meet current and future talent needs, aligning staffing plans with business growth and transformation goals.
Change Management:
- Lead Organisational change initiatives, ensuring smooth transitions through effective communication, training, and stakeholder engagement to foster resilience and adaptability.
Performance Management:
- Establish a high-performance culture by setting and tracking specific, clear and meaningful KPIs. Supporting leadership, building accountability and driving continuous feedback and development.
Organisational design: Shape and refine the organisational structure to support scalability, efficiency and alignment with strategic priorities, ensuring roles, teams, and functions are optimized for impact.
Leadership Development and Succession Planning:
- Proactively identify and develop future leaders within the organisation, ensuring a strong pipeline for critical roles. Facilitate or coordinate leadership training, mentorship and coaching programs to cultivate skills aligned with the organisation's vision.
Culture & Employee Experience:
- Act as a custodian of company culture, align People initiatives with core purpose and values, and design an internal Employer Brand communication strategy, engaging with employees at each stage of the employment life cycle, to enhance the employee experience and foster an environment where employees are engaged, motivated and connected. Lead engagement surveys, analyse feedback and drive targeted action plans to improve the employee experience.
- Establish a comprehensive approach to employee well-being that includes physical, mental, and financial health. Ensure policies and benefits reflect a commitment to work-life balance, supporting productivity and job satisfaction.
- Leverage off the success of Culture and Employee Experience initiatives through a strategic external Employer Brand Communication Strategy to enhance the Employee Value Proposition, position the collection as an employer of choice and attract talent aligned with the business purpose, values and vision.
Employee Value Proposition:
- Design, define and manage a competitive Employee Value Proposition that includes culture and employee experience, compensation, benefits, incentives, and recognition programs aligned with organisational goals. Design and implement systems and processes that empower employees to extract the value that we provide as employer.
Data-Driven HR Strategy:
- Utilise analytics to drive decision making in attraction, learning and development, retention and engagement. Implement HR metrics that align with business goals, enabling data-based insights that enhance organisational design and improve workforce planning, performance and retention.
Diversity, Equity & Inclusion:
- Develop and drive DEI strategies that support an inclusive workplace, leveraging diverse perspectives and creating fair opportunities for all employees. Build partnerships and programs that foster belonging and inclusion across all levels.
HR Technology & Innovation:
- Lead the adoption and integration of HR technologies in recruitment, learning and development and performance management to enhance efficiencies, streamline processes, and reduce bureaucracy to improve business agility and maintain family values, focusing on digital transformation to improve employee and HR experience.
Compliance and Risk Management:
- Ensure all HR practices are compliant with labour laws and regulations, managing potential risks associated with employment policies. Create policies that mitigate risks while supporting organisational goals and culture.
REQUIREMENTS, QUALIFICATIONS AND SKILLS
- Bachelor's Degree in Industrial Psychology.
- Additional qualifications in business management / development (Advantageous)
- 10 years relevant working experience.
- Experience in or knowledge of Luxury Hospitality (Advantageous)
- Analytical, critical and systemic thinking abilities.
- The ability to engage with employees and stakeholders of all levels.
MAXIMIZING YOUR IMPACT AS A MEMBER OF THE MORE FAMILY COLLECTION
- Excellent attention to detail.
- Guest focus philosophy, living the MORE brand and driving the MORE experience.
- Excellent communication skills (written and verbal), practicing honest communication.
- Team player with positive attitude, enthusiasm, and emotional control.
- Excellent time management and self-discipline, interpersonal & solution seeking skills.
- Proactive, use initiative and creative flair when required.
- Committed and loyal, adaptable, and flexible.
- Must work accurately under pressure.
- People skills – tolerance, patience, and care, ability to receive constructive feedback openly.
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KEY FOCUS AREA
Assist the Executive Chef in the following tasks, assuming full responsibility in their absence:
- Managing, leading, and training of the kitchen staff in line with the restaurant food directive, ensuring food preparation to the highest standard.
- Effective Kitchen Administration to minimize shortages and wastage and effective stock control, assuming full responsibility of any shortages, wastage, and variances.
- Meet mandated cost through creativity and robust stock and accounting systems.
- Perform effective asset management to ensure that all company assets are maintained in the best possible condition.
- To review and analyze monthly accounts, highlight and account for problem areas and ensure appropriate action is taken to rectify these problems.
- To ensure that the Kitchen cleanliness and hygiene is of the highest standard.
- Maintain fridges and stores to ensure they are clean and stocked at the correct levels.
- Implement, monitor, and maintain constant communication between the Kitchen, Management and Front of House staff.
- Check that meals and functions are set up to standards.
- Attend meetings when required.
- To provide effective leadership through professional man-management and encouragement of all subordinates, including mediation.
- Quality check taste and presentation of dishes to ensure the excellent standard of the food.
- Ensure that portion size and plating of food are controlled to avoid wastage and maintain a high standard.
- Ensure that all food is being prepared to the highest standards.
- Ensure efficient work with the focus on completing the task within the time available and to the standard set.
REQUIREMENTS, QUALFIICATIONS AND SKILLS
- Sound knowledge of food preparation and Kitchen hygiene.
- Sound knowledge and understanding of all dietary and religious requirements.
- Good knowledge of menu compilation and international and up-to-date market trends.
- Good knowledge and understanding of stock procedures and control.
- Good knowledge of product and supply.
- Good knowledge of planning, budgeting, and departmental administration.
- Good knowledge of creating, implementing, and maintaining written control documents and training manuals.
- Basic knowledge of accounting principles, such as assessing P&L statements or forecasts.
MAXIMIZING YOUR IMPACT AS A MEMBER OF THE MORE FAMILY COLLECTION
- Excellent attention to detail.
- Guest focus philosophy, living the MORE brand and driving the MORE experience.
- Excellent communication skills (written and verbal), practicing honest communication.
- Team player with positive attitude, enthusiasm, and emotional control.
- Excellent time management and self-discipline, interpersonal & solution seeking skills.
- Proactive, use initiative and creative flair when required.
- Committed and loyal, adaptable, and flexible.
- Must work accurately under pressure.
- People skills – tolerance, patience, and care, ability to receive constructive feedback openly.
go to method of application »
KEY FOCUS AREAS
- Assist the Executive Chef/Head Chef/Sous Chef in the following tasks:
- Implement menus at the lodge.
- Quality check taste and presentation of dishes to ensure the excellent standard of the food.
- Ensure that portion size and plating of food are controlled to avoid wastage and maintain a high standard.
- Ensure that all food is being prepared to the highest standards.
- Ensure efficient work with the focus on completing the task within the time available and to the standard set.
REQUIREMENTS - QUALIFICATIONS AND SKILLS
- Grade 12 (essential)
- Degree/Diploma in Culinary Arts
- Sound knowledge of food preparation and Kitchen hygiene.
- Sound knowledge and understanding of all dietary and religious requirements.
- Good knowledge and understanding of stock procedures and control.
- Good knowledge of product and supply.
- Basic knowledge of planning, budgeting, and departmental administration.
- Basic knowledge of creating, implementing, and maintaining written control documents and training manuals.
MAXIMIZING YOUR IMPACT AS A MEMBER OF THE MORE FAMILY COLLECTION
- Excellent attention to detail.
- Guest focus philosophy, living the MORE brand and driving the MORE experience.
- Excellent communication skills (written and verbal), practicing honest communication.
- Team player with positive attitude, enthusiasm, and emotional control.
- Excellent time management and self-discipline, interpersonal & solution seeking skills.
- Proactive, use initiative and creative flair when required.
- Committed and loyal, adaptable, and flexible.
- Must work accurately under pressure.
- People skills – tolerance, patience, and care, ability to receive constructive feedback openly.
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